Hello Thao, thank you for staying with us and for this helpful feedback. From your scores, there may be aspects that did not meet your expectations. We place a high value on guest feedback and your scores and comments were shared with resort leaders to assist with adjusting throughout the season as well as planning for the future.

Hello Reta, thank you for staying with us and for kind words about our team members. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is comfortable and delightful.

Hello Katarzyna, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Nyka, thank you for staying with us. Many of our guests have a personal preference of where they would like to stay, and the Inn has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report it will see a major refurbishment. We are currently in the planning phase and your feedback has been relayed. If you prefer to be closer to the center of the village, summer attractions, and would like a vacation rental experience, the Village Suites and Mosaic Suites offer various bedroom configurations from bachelor layouts to three bedrooms, many with full eat in kitchen facilities and gas fireplaces. The Village center can be very busy (and noisy) at times, especially high seasons, weekends, and holidays.

Hello Jennifer, thank you for staying with us and for the positive feedback. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Stephanie, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Gerald, thank you for staying with us and for this helpful feedback. We are very proud of our Food and Beverage services, and The Pottery is a true gem! It recently enjoyed some updates including a new menu. We passed on your feedback and compliments to the team! Thank you.

Hello Brenna, thank you for the kind words about our hospitality! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right.

Hello Veronica, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Ian, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Pam, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Clemence, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Thao, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for taking the time to do so. From your scores, there may be aspects that did not meet your expectations. We place a high value on guest feedback and your scores were shared with resort leaders to assist with adjusting throughout the season as well as planning for the future.

Hello Simrin, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Adam, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you for taking the time to share aspects of your stay that we fell short of your expectations and need to do better. A clean and welcoming environment is a basic expectation for all guests, and we are disappointed to hear that this was not your experience. The conditions you described fall below our standards and warrant additional follow-up with the cleaning associate responsible. Our housekeeping team is usually quite diligent at ensuring our guest suites are in good condition prior to arrival and we regret that this was not the case during your stay. We directed your comments to the Senior Housekeeper for follow-up and coaching purposes. Please accept our sincerest apologies.

Hello Agnes, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Jill, than you for staying with us. We appreciate your feedback and understand your dissatisfaction with the obstacles blocking your view. Your remarks are duly noted and should you join us again, please do mention your experience to our front desk.

Hello Alexander, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Shameer, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Diane, thank you for staying with us. We appreciate every form of feedback on what we can do better, and I was disappointed to read that we fell short of your expectations on aspects of your visit. We are sorry for the inconvenience. It was not our intention to disappoint you in any way. We passed on your concerns to our housekeeping department to investigate the unit and for coaching purposes. Please be assured we follow a strict quality control process when there is a report of concern for our guests comfort.

Hello Elizabeth, than you for staying with us. About the Wi-Fi connection, we offer complimentary Wi-Fi in Blue Mountains lodging properties. This is our light service and is adequate for viewing e-mails and browsing the internet and is typically the most popular option with our visitors. The more guests connect to this service, the more the connection may slow down. However, we offer a multi-device, high-speed premium quality service for a nominal fee, adequate for streaming, remote work, and study, etcetera. We recommend this option for your next visit. Given the volumes that we deal with daily and the myriad of people with whom we engage we most certainly understand the importance of living in a connected society. We shared your comments about our guest Wi-Fi with the concerned departments to take into consideration as they plan for the next phase of our social networking platform.

Hello Dorothee, thank you for staying with us. We appreciate every form of feedback on what we can do better and are sorry to hear your stay did not meet your expectations. Our sincerest apologies. We shared your comments with our leaders to bring to the attention of their teams.

Hello Teri, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Craig, thank you for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Yumi, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Shane, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kolbi, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Jessica, thank you for staying with us and for the positive review. We shared your suggestions with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Vanshika, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Randi-Lynn, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Ting Yuk, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Christian, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Wing Sze, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello F, thank you for staying with us. Many of our guests have a personal preference of where they would like to stay, and the Inn has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report it will see a major refurbishment. We are currently in the planning phase and your feedback has been relayed.

Hello Elzbieta, thank you for staying with us. We appreciate every form of feedback on what we can do better, thank you. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Hello Taina, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Victor, thank you for staying with us. It always makes our day to hear that guests enjoy their experience at Blue. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Christina, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Celine, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Lawrence David, thank you for staying with us and thank you for taking the time to share this very helpful feedback and the opportunity to provide coaching to our teams and improve the quality of our guest experiences.

Hello Denise, thank you for staying with us and for the generous compliments. Many of our guests have a personal preference of where they would like to stay, and the Inn has welcomed many new and returning guests over the years. However, it is time for an update including the comfort of furnishings and common areas. We are pleased to report it will see a major refurbishment and are in the planning phase. Your suggestions have been passed on to our leadership team for consideration.

Hello Anthony, thank you for staying with us and the positive review! ! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Julieta, thank you for staying with us and your generous compliments. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Lucy, we appreciate every form of feedback on what we can do better, thank you for taking the time to do so. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future.

Hello Jessica, thank you for staying with us and for drawing our attention about the pool area. Being March break, our staff are working around the clock to ensure the pool and hot tubs are welcoming for our guests. We shared your comments with our respective teams for coaching purposes. Thank you.

Hello Maria, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kevin, thank you for staying with us. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is even more comfortable and delightful.

Hello Healy, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful

Hello Laurie, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kimberly, thank you for the positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.