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Reviews of Hotel Don Fernando de Taos, Tapestry Collection by Hilton

3.5 out of 5
Hotel Don Fernando de Taos, Tapestry Collection by Hilton
1005 Paseo Del Pueblo Sur, Taos, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sean

Travelled with group
Needs a coat of paint
Stayed 2 nights in Apr 2024

8/10 Good

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Linda

Travelled with family
Disliked: Amenities, property conditions & facilities
Room is clean but rundown. Needs a complete refurbishment. Room is dark, not enough light to work by. Ice machines not functioning. No amenities in the room. Paid for included breakfast and had to argue with the front desk until they were able to verify, making it unpleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the setup of the property
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Clarissa, Loveland

Disliked: Amenities, property conditions & facilities
Older and needs updated
Stayed 1 night in Apr 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked me in was super accommodating and as pleasant as she could be. Really gave a great impression.
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fam near
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Pat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Rooms were wonderful but that lobby and bar… well, they were above and beyond. It was like walking through an art museum. Beautifully decorated. Highly recommend.
Stayed 1 night in Apr 2024

6/10 Okay

Jignesh

Liked: Staff & service
Disliked: Cleanliness
Few choices for ood
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark, Hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, stayed here for 1 night before rental was available. Decent restaurant and bar
Stayed 1 night in Mar 2024

10/10 Excellent

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FD on 30 Mar 2024
Thank you for your review!

8/10 Good

Meagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Susie went above and beyond bringing my family down free pillows (we’re all allergic). I forgot to request this when booking and they were out at check-in. She actually went to the store, bought pillows and brought them to our room!!!
Stayed 3 nights in Mar 2024
Response from FD on 30 Mar 2024
Thank you for your response!

2/10 Terrible

Kin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got into town at 8pm and were told by hotel staff the only item available for dinner at their restaurant was nachos. The room is dirty and outdated. The room smelled and the bathroom was disgusting. The sink and faucet looked updated while the bathtub was not. The counter/sink had hair on it. The bathtub looked brown (looked like originally white). It had mold all around it where the bath caulk was. The bathroom did not have a fan. The beds were dirty. I woke up with bug bites. My husband also said he was itchy. The HVAC was very loud. It was a cold night. The heater was incredibly loud every time it kicked on. It made it impossible to get sleep as we were awaken nonstop when it kicked on. The hotel is old with thin walls. I heard footsteps all night and after 6am, it was nonstop. The shower was so loud from neighboring rooms. You can hear all the plumbing from next door. We got breakfast with our hotel stay. I confirmed with the hotel staff. We waited to be seated even though they were not busy at all. The waitress asked us to wait while she slowly bused a table. There were tons of available tables and she could have easily sat us first. There were two waitresses working and it was not busy. We waited a long time to get our order taken. Waited 40 minutes to get breakfast and then got cold food. It was gross and we didn’t eat it. The staff who confirmed we got breakfast with our stay charged us for the breakfast. She didn’t tell me. I had to ask. Horrible hotel!!!

2/10 Terrible

Loni

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant ran out of food. Literally everything. We were told you have to leave we have nothing left.
Stayed 3 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Greetings Loni, we apologize for the lack of preparation on our end. We will definitely look into this matter and see where we can make corrections in the future. We appreciate you taking the time to leave a review.

8/10 Good

connie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby and restaurant. Oddly designed shower with scalding or freezing water. Furniture older and soiled. Quiet and spacious.
Stayed 1 night in Mar 2024
Response from Renee on 3 Mar 2024
thank you for your review we hope to see you again

10/10 Excellent

Gary, Rio Rancho

Stayed 1 night in Feb 2024
Response from FD on 30 Mar 2024
Thank you for your review!

6/10 Okay

Maria Imelda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Renee on 13 Feb 2024
Thank you for staying with us!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was comfortable and charming. The artwork and furnishings added to my appreciation. My checkin was easy, and staff was friendly and helpful. Having an indoor pool was a big plus for me. The room was spacious, with everything I needed.
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on 1 Feb 2024
Thank you for your wonderful review. We hope to welcome you again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Agent on 1 Feb 2024
Thank you for a wonderful rating! We hope you will venture to beautiful Taos, NM and our hotel becomes your home away from home.

6/10 Okay

Erika

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The restroom was not properly cleaned when I checked in. Found hair in the bathroom floor and tub. I stayed there 3 nights and I wanted clean towels and toilet paper. But, when I called around 4:00pm , they said that I had to wait until the next day because the housekeeper was already off work and they didn’t come in until 9:00am. I would think they had a storage room with these items. The lobby receptionist gave me an impression that she didn’t want to help or be bothered. The restaurant food was not good. I ordered chicken fingers for my daughter and they were not fully cooked. But Taos has a lot of good restaurants not to far from the hotel. So we knew to eat out and not at the hotel.
Stayed 3 nights in Dec 2023
Response from Renee on 18 Jan 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

2/10 Terrible

Brian

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Renee on 18 Jan 2024
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

8/10 Good

Dana

Stayed 3 nights in Dec 2023
Response from Renee on 12 Jan 2024
thank you for the stars we appreciate it

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Renee on 12 Jan 2024
Thank you for the stars were glad you enjoyed your stay

8/10 Good

Fred

Extensive use of salt during snow days made the rooms very messy and unsightly.
Stayed 5 nights in Jan 2024
Response from Renee on 12 Jan 2024
Thank you for your review we are working on improving and all feed back is welcomed

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Jan 2024
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The king bed suite was small for four. The king bed was a good nite sleep. The sofa bed was not a good quality bed nor was the couch. Minimal necessities provided. Room was clean and warm. Other than the annoyance of noisy neighbors it’s a typical motel set up. It wasn’t terrible but it wasn’t excellent.
Stayed 1 night in Jan 2024
Response from Renee on 12 Jan 2024
Thank you for your review and are glad you enjoyed your stay with us

8/10 Good

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The facility itself was good. We appreciated the pet friendly policy and the larger room size. However, when our toilet clogged, we went to the office and asked for a plunger. They said they would have to “find their maintenance guy” who never showed up so we ended up going to the Wal-Mart across the street to buy a plunger. We also asked for one more towel because the room had only three for a family of four. They never brought the towel so when we went back to the desk a second time to ask for the towel, a person disappeared as if going to look for one. They never came back so we pressed the other desk person wondering if we should keep standing there to wait or what? She said she would go check and magically came back with two towels and informed us that we were lucky to have gotten the last ones. Such weird “service”.
Stayed 2 nights in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

4/10 Poor

Claudia, Miami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Skip this hotel. In fact, skip Taos altogether. This place is dated with nothing to do. The entire area is dusty & dated. Rooms far from reception. No elevators. No housekeeping. The pool room has no heating & was frigid. The breakfast was the worst meal we had all trip at Palattes. Front desk staff really not very helpful, except Renee. Skip this place & head to Monte Sagrado if you must visit Taos.
Stayed 3 nights in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice and clean rooms, location is great with good dining options nearby.
Stayed 4 nights in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review and are glad you enjoyed your stay with us

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and accomodation.
We were welcome with warm smiles and great service by Dee the concierge. accomodation was excellent. were surely coming back to stay in your wonderful hotel.
Stayed 2 nights in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for the review we are gald you enjoyed your stay with us and hope to see you again

6/10 Okay

Arun K

Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excellent

Evelyn Montealegre, novato

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

6/10 Okay

Jack

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 Excellent

Casey

Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

6/10 Okay

CECELIA

Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for your review as we work to improve our guest experience and welcome all feedback

8/10 Good

Eddie

Stayed 1 night in Dec 2023
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Front Desk Agent on 7 Feb 2024
Thank you for the wonderful review, we hope to welcome you again in the near future!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were gorgeous! The price is a steal for both the room, location and service. The lady who checked us in recommended where we should eat and if it wasn't for her me and my boyfriend would not have gone to the gorge, earthships or come across the best tasting coffee drink we've ever had. Don't hesistate, book a stay here!!
Stayed 1 night in Nov 2023
Response from Renee on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attractive hotel. Nice staff.
Stayed 1 night in Nov 2023
Response from Renee on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Aaron

Stayed 2 nights in Nov 2023
Response from Renee on 28 Nov 2023
Thank you for your stay with us we hope to see you again

10/10 Excellent

Arelys, Buda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Would stay here again and would recommend.
Stayed 1 night in Nov 2023
Response from Renee on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Ned

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decent stay overall for the price and convenience location, also.
Stayed 1 night in Nov 2023
Response from Renee on 28 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Henry, Las Cruces

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
It was blood stain on the pillow and hairs were found on a sheet bed
Stayed 1 night in Nov 2023
Response from Vanessa on 8 Dec 2023
We truly apologize for the issues you encountered, I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. We hope to welcome you for your next visit.

10/10 Excellent

Christy

Stayed 3 nights in Nov 2023
Response from Renee on 12 Jan 2024
Thank you for the stars we glad you enjoyed stay

10/10 Excellent

Claire-Elise, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk on 19 Nov 2023
Thank you for you wonderful review, we hope to welcome you again in the near future!