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Reviews of YEHS Hotel Sydney Harbour Suites

4 out of 5
YEHS Hotel Sydney Harbour Suites
252 Sussex Street, Sydney, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 642 out of 1364 reviews" "
Rating 8 - Good. 442 out of 1364 reviews" "
Rating 6 - Okay. 161 out of 1364 reviews" "
Rating 4 - Poor. 61 out of 1364 reviews" "
Rating 2 - Terrible. 58 out of 1364 reviews" "

8.2/10

Cleanliness

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Micheal

Travelled with family, Travelled with group
Liked: Amenities
Value for money
Stayed 4 nights in May 2024
Response from Bijay on 12 May 2024
Dear Guest,Thank you for staying with us.We appreciate your time and effort for your feedback to us. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a perfect location from transport and Sydney Habour.
Stayed 1 night in May 2024

8/10 Good

Filomena

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to the Harbor and easy walking there. China town not far and great cafes and restaurants close by. Staff were friendly and prompt with check in. Room was very spacious
Stayed 1 night in May 2024
Response from Bijay on 10 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Angelo

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was close to everything, from shopping to dinning and sightseeing as well.
Stayed 7 nights in Apr 2024
Response from Bijay on 10 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness
Well located. Room was good although only one saucepan with no handle. Staff were very helpful. In the public areas (lifts & hallways) the carpet was grubby. Overall good not great but would definitely stay there again.
Stayed 3 nights in May 2024
Response from Bijay on 6 May 2024
Dear Roger,Thank you for your kind feedback. Your comment has been noted. Your feedback is valuable to us and helps us to improve our future guests experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Peter

Liked: Cleanliness, amenities
Busy. Good location
Stayed 1 night in Apr 2024
Response from Bijay on 3 May 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and we appreciate your time to write us the feedback. This will help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Liam

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location and pool. Room dated and in need of a good overhaul and repair with loose floor tiles, old kitchen cabinets. A few cleanable areas that need to be cleaned (side of fridge). Bed was comfortable and clean sheets. Light switches location poorly considered.
Stayed 3 nights in Apr 2024
Response from Biajy on 2 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are accommodating! However you can hear traffic which can disturb your sleep.
Stayed 4 nights in Apr 2024
Response from Bijay on 2 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

2/10 Terrible

Sadaf

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed staying here we had an early flight arrived at 9:30 ish and asked if we could check in early which we were told to leave our bags and come back in a hour clearly the room wasn’t ready and when we asked for a refund our room automatically got upgraded and apparently the system did it the night before whereas when asked if we could change our bed they said no coz the room we booked came with that bed only. I asked for the manager and he was so rude and so unprofessional I would never lie about anything and they accused me of lying where actually the staff member there told us to come back within an hour. The talk got heated and we just went to our room and then later on I came down and saw the manager and I apologised for raising my voice and all he said was yeah ok in the most rudest way he didn’t even apologise for what his staff said or anything acting like it’s all our fault. Had the worse experience here will never ever book with this hotel name ever again. I felt so disrespected and low they made me feel so bad about myself and had the worse time there. The sauna is not even properly and the swimming pool looked like it wasn’t cleaned. Just really disappointed and they honestly ruined my best friends 28th birthday
Stayed 2 nights in Apr 2024
Response from SHS Team on 2 May 2024
Dear Sadaf,We do apologise for your experiences.However, we do realise that the team member did allow you an earliest check-in when it was possible before your bunch of friends start swearing in the lobby to everyone. We do not tolerate misbehaving to our staff members by anyone including guests. Ensure before you and your friends book any hotel you check the policy and check-in time. Hopefully we wont see you in future. Regards,SHS Team

10/10 Excellent

Zoe Kate

Stayed 3 nights in Apr 2024
Response from Bijay on 2 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us to improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Marine

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from SHS Team on 30 Apr 2024
Dear Guest,Thank you for staying with us.Regards,SHS Team

8/10 Good

Jane

Liked: Cleanliness
Good location for our needs
Stayed 3 nights in Apr 2024
Response from Bijay on 29 Apr 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we appreciate your time to write us the review. Regards,Bijay

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Please provide a way to make coffee in the room. Not instant coffee
Stayed 3 nights in Apr 2024
Response from bijay on 26 Apr 2024
Dear Guest, Thank you for staying with us.Your feedback is valuable to us and will help us to improve our guests experiences in future. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Yanwei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near beach
Stayed 4 nights in Apr 2024
Response from Biay on 26 Apr 2024
Dear Guest, Thank you for staying with us.Your feedback is valuable to us and will help us to improve our guests experiences in future. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Tanya

Stayed 2 nights in Apr 2024
Response from Bijay on 10 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Timothy

Stayed 5 nights in Apr 2024
Response from bIjay on 10 May 2024
Dear Guest,Thank you for staying with us. We appreciate your time and effort for review of your stay. Your feedback is valuable to us and helps us to improve our guests experiences in future. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Moira

Travelled with group
Central for everything-harbour,shopping and transport
Stayed 1 night in Apr 2024
Response from Bijay on 20 Apr 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Douglas

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Bijay on 20 Apr 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Marissa

Business traveller
Disliked: Cleanliness
Toilet was broken, mould under sink and in shower. Felt like the room wasnt cleaned properly.
Stayed 1 night in Apr 2024
Response from Bijay on 16 Apr 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us feedback. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff go above and beyond what is required to help make your stay comfortable.
Stayed 2 nights in Apr 2024
Response from Bijay on 15 Apr 2024
Dear Guest,Thank you for staying with us.We appreciate your time for writting us your feedback. Your feedback is valuable for us which helps us to improve guests experiences.We hope to see you again in future.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

harold

Liked: Amenities
Yes.I like.very. good..service.
Stayed 5 nights in Apr 2024
Response from Bijay on 13 Apr 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff cordial and helpful. Walking distance to the wharf and shopping. Close to many restaurants. Eatery situated on corner adjacent to hotel serves excellent breakfast and lunch.
Stayed 4 nights in Apr 2024
Response from Bijay on 9 Apr 2024
Dear guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us improve our guest experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Jacques

Disliked: Cleanliness
Good location. Very helpful staff. Some common parts (corridors)not clean
Stayed 1 night in Apr 2024
Response from Bijay on 9 Apr 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Yin Nei

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location! But the property itself is very dated, not as pictured; walls are thin, there’s also mold/mildew in the bathroom. However, it is quite convenient to have a small kitchenette and washer/dryer available for an extended 1 week stay.
Stayed 7 nights in Apr 2024
Response from Bijay on 13 Apr 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Ann

Travelled with group
Very dirty carpets. noisy outside had to keep asking for tea towels towels and soap also doona had blood stains
Stayed 4 nights in Apr 2024
Response from Biajy on 9 Apr 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

8/10 Good

gregory

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bijay on 7 Apr 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Denis

I waited from 6.30am to 3pm check in time - i got a room at 3 pm that actually slept 7 people and was a disabled room. The place needs some work as wallpaper hanging off, lights so bright it was like a hospital surgery. Staff friendly and cafe down stairs handy and good location. Could be so much better
Stayed 2 nights in Apr 2024
Response from Bijay on 6 Apr 2024
Dear Guest,Thank you for your feedback. We value your feedback and acknowledge. We are glad to hear your stay was memorable. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walk distance to Darling Harbour, tram,buses and trains.
Stayed 4 nights in Mar 2024
Response from Bijay on 4 Apr 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Larry

Travelled with family
Liked: Cleanliness
Bed had sand in it
Stayed 3 nights in Mar 2024
Response from Bijay on 4 Apr 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Georgia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room did not feel sanitary, there was what appeared to be mould in the shower and packets of food under our couch left behind from a previous guest. It is in walking distance from quite a lot which was good for us but disappointed by the quality of the room
Stayed 2 nights in Mar 2024
Response from Bijay on 29 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

8/10 Good

pin-ling

Travelled with family
Liked: Cleanliness, amenities
Carpet in front of elevator is worn. The hotel is in the process of changing base molding but the wall base area exposed to not pleasant look.
Stayed 2 nights in Mar 2024
Response from Bijay on 29 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

10/10 Excellent

Ct

Liked: Amenities
Very good location. I’m very impressed and happy with the property.
Stayed 6 nights in Mar 2024
Response from Bijay on 28 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

ANDREW

Liked: Cleanliness
Close proximity to attractions and transportation. Also walkable to most shopping. House keeping were courteous. Property was outdated and need improvement
Stayed 6 nights in Mar 2024
Response from B ijay on 28 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, amenities
room booked was unsatisfactory but management were very obliging and upgraded us to an ideal unit. Surprised to find cooking facilities. I would recommend that they upgrade the foyer outside the lifts and clean inside the lifts particularly the carpets
Stayed 5 nights in Mar 2024
Response from Bijay on 26 Mar 2024
Dear Guest,Thank you for staying with us.We really appreciate your time to write a review and your feedback is valuable to us to improve our guest's experiences in future stays.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Sen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was clean, and the bathroom was new. The kitchen area was dated with broken cabinet hinges. The sleep quality was good and so was the service when required,
Stayed 11 nights in Mar 2024
Response from Bijay on 25 Mar 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

10/10 Excellent

Lourdes, Frederick

Travelled with family
Liked: Cleanliness, property conditions & facilities
We picked this place because you can’t beat the location. It’s walking distance to every thing major. The full kitchen was a very nice addition and the staff here are friendly and accommodating. Our city view was really nice to wake up to every morning.
Stayed 5 nights in Mar 2024
Response from bijay on 25 Mar 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

6/10 Okay

Damien

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bijay on 22 Mar 2024
Dear Damien,Thank you for staying with us. We have received your feedback and its valuable to us. We have noted your comments and assure you that those are acknowledged. Regards,Bijay S.Front Office Manager

2/10 Terrible

Jane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, terrible hotel.
Stayed 1 night in Mar 2024
Response from Bijay on 21 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledged your comments which helps our team members to enhance our guests experiences in future.Regards,Bijay S.Front Office Manager

10/10 Excellent

matthew

Stayed 1 night in Mar 2024
Response from Bijay on 7 Apr 2024
Dear guest,Thank you for staying with us.We appreciate your time for your feedback and valued them. Your feedback is essential for us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

TSANG YUN JOSEPH

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The place is a bit run-down though the location is excellent as it is within walking distance to Darling Harbour, Westfield and Town Hall Station. The staff have been courteous and accommodating. However, the biggest let down are the beds. If you want to know what sleeping on concrete feels like feel free to give this place a try. We fed back to the staff but their reply was that all the bed mattresses were the same. You could tell they installed cheap mattresses on their beds. We found it hard to sleep and woke up with sore back almost daily. Despite our tolerance levels; we had to give this hotel a low score because it failed in its primary purpose: to give its guests a good nights sleep.
Stayed 7 nights in Mar 2024
Response from Bijay on 18 Mar 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

2/10 Terrible

Yu

Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel so far,staff has no respect and rude as hell.Room was and out dated
Response from SHS Team on 19 Mar 2024
Dear Yu, Thank you for staying with us. Please we strongly advise you to book the hotel 1 day in advance for you to check-in at 8am. Since our team member were very nice to offer you room at earliest at 11am. The team members were very kind and try to help you with your request as much as possible.Regards,SHS team

10/10 Excellent

MICHAEL, MARIETTA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we were so happy to stay there.
Stayed 7 nights in Mar 2024
Response from Bijay on 18 Mar 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

10/10 Excellent

Veniana

Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent! Walking distance to QVB, George Street and shopping district on one side as well as Darling Harbor on the other. I love Oriental Food which is within walking distance along Sussex towards China Town.
Stayed 2 nights in Mar 2024
Response from Bijay on 18 Mar 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

10/10 Excellent

Ruth

Stayed 4 nights in Mar 2024
Response from bijay on 6 Apr 2024
Dear Guest,Thank you for your feedback. We value your feedback and acknowledge. We are glad to hear your stay was memorable. Regards,Bijay ShresthaFront Office Manager

4/10 Poor

LEE

Business traveller
Disliked: Cleanliness, property conditions & facilities
I paid for a deluxe bedroom suite and was provided an old, tired room which was falling apart and needing attention. Location is fantastic and service was friendly. I was also looking forward to using the sauna but unfortunately it was not working optimally. For the same cost I would recommend elsewhere.
Stayed 2 nights in Mar 2024
Response from bIJAY on 16 Mar 2024
Dear Guest,Thank you for your feedback. We apologise for the inconvenience caused during your stay.I assure that your comment is acknowledged and received which is helpful for us to improve for your future guests.Regards,Bijay S.Front Office Manager

2/10 Terrible

Lloyd

Business traveller
Disliked: Cleanliness, property conditions & facilities
Honestly don't stay here. It is out of date and filthy. If you read some of the higher marked reviews they won't deny that, just far too generous. It's a complete rip off. My apartment was meant to be deluxe. I think they get confused with the word deluxe and large.
Stayed 1 night in Mar 2024
Response from Bijay on 15 Mar 2024
Dear Guest,Thank you for your feedback.We apologise for the inconvenience casued.We have acknowledged and your comment are valuable for us to improve our guests experiences.Regards,BijayFront Office Manager

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was great - I understand they haven’t had it for long and are going to renovate it. The foyer is already modern, the room was dated but great value, clean and everything was there. The location was great walkable to most things in the city or you could jump on the light rail easily and the train is close too. If you plan to park there the car park is very tight to get through and if your car is big you might take a bit to manoeuvre in and out All in all.. I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Bijay on 15 Mar 2024
Dear Guest,Thank you for your feedback.We have acknowledged and your comment are valuable for us to improve our guests experiences.Regards,BijayFront Office Manager

8/10 Good

Yvonne

Liked: Cleanliness, amenities
Close to Darling Harbour and public transport. Offered coffee and tea in foyer. A/C was noisy on low fan in the room. Clean rooms.
Stayed 4 nights in Mar 2024
Response from Bijay on 14 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to and helps us to improve our guests experiences.Regards,Bijay S.Front Office Manager

6/10 Okay

Cuong

Travelled with family
Good location and staffs are friendly but it was out of date. Need rennovation
Stayed 2 nights in Mar 2024
Response from Bijay on 14 Mar 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to and helps us to improve our guests experiences.Regards,Bijay S.Front Office Manager

6/10 Okay

chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
paid top dollars for penthouse but very disappointed -lifts and passages filthy- a/c on floor above v. noisy - bath unusable - could go on and on - could not recommend !
Stayed 6 nights in Mar 2024
Response from Bijay on 12 Mar 2024
Dear Guest,Thank you for staying with us.We valued our guests feedback and your comments are received. We assure you that all necessary actions will be taken accordingly. Regards,BijayFront Office Manager