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Reviews of The Miller Hotel North Sydney

4 out of 5
The Miller Hotel North Sydney
54 Mclaren Street, North Sydney, NSW

Reviews

6.4
Rating 10 - Excellent. 50 out of 231 reviews" "
Rating 8 - Good. 48 out of 231 reviews" "
Rating 6 - Okay. 57 out of 231 reviews" "
Rating 4 - Poor. 38 out of 231 reviews" "
Rating 2 - Terrible. 38 out of 231 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Pema

Liked: Cleanliness, staff & service
Amazing staff
Stayed 1 night in May 2024

8/10 Good

Pema

Friendly staff and good service
Stayed 1 night in May 2024

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Besides the renovations the property is incredible, rooms are clean and well organised, staff are friendly and overall a great hotel
Stayed 1 night in Apr 2024
Response from Miller on 10 May 2024
Dear Rowan, Thank you for taking the time to leave your lovely feedback and we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon! Kind Regards The Miller Management

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Miller on 10 May 2024
Dear Bruce, Thank you for taking the time to leave your lovely feedback and we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon! Kind Regards The Miller Management

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Should be noted it was under construction/renovation. We stayed in an updated room that still needed items completed like a toilet paper holder installed. The Sunday morning manager was awesome and so helpful!
Stayed 1 night in Mar 2024
Response from Miller on 10 May 2024
Dear Michelle, Thank you very much for sharing your feedback. Your balanced feedback allows to continue to improve our products and services. Naturally, we are disappointed that your experience had issues. We do hope to welcome you back again soon! Warm Regards, The Miller Management

10/10 Excellent

Shona

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside, lobby, and certain floors are under construction. It is loud outside and inside. The train to north Sydney is also under construction and you have to switch to a bus for the last 2 stops. They said you could prepay for breakfast for it to coat $25. Then on our last night there we went to book it for the following morning and they said that was only an offer at check in. Even though at check in we said we would think about it and they didn’t mention that. With the outside of the building being under construction it was always a pain for Uber drivers to figure out how to get to the door. Not worth the small amount of saving they are offering.
Stayed 3 nights in Mar 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Under renovations but work only completed during business hours. The staff are friendly and polite
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for one night business travel
Stayed 1 night in Feb 2024

8/10 Good

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is getting better each time I stay- staff are nice rooms are clean- still some issues with the water taking while to heat up in the shower then bam...Hot!, but all good for 1-2 nights-
Stayed 1 night in Feb 2024

2/10 Terrible

Gloria

Disliked: Staff & service
We ere booked to stay Feb.15 to 17 but upon arriving, there were No rooms available. We asked them to help us find accommodation nearby. .. which they did at Citadines North Sydney, unfortunately, they booked correct date 15 to 17th but wrong month. It was for April. We turned up to Citadines Hotel but we have to leave because No rooms available. We wasted our money on Uber fares. It was a nightmare. Worst was the Uber driver took us to a residential area instead of the Train station. The uber driver cannot speak English when I was asking him to bring us to Train station. A nightmare for us.
Stayed 2 nights in Feb 2024

4/10 Poor

Natalie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service by young lady on my 5th night and it ruined my stay 😵 too much construction going on around the building and the entry point was slippery and unsafe from the light rain we had in Sydney.

2/10 Terrible

Rebekah

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Leeanne

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in was poor due the the staff member flirting with a guest. While the rooms have been recently renevated some things have still not been finished properly in the room and the pillows are horrible.
Stayed 2 nights in Feb 2024

2/10 Terrible

Benn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
won't be back.
Stayed 1 night in Feb 2024

2/10 Terrible

Jagrat

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent - looked to be brand new. Comfortable bed, bathroom was great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jacques

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accessbility to transport.
Stayed 1 night in Jan 2024

8/10 Good

Taylah

Stayed 3 nights in Jan 2024

6/10 Okay

Katie

Travelled with group
Disliked: Staff & service, property conditions & facilities
The first room we stayed in the aircon didn’t work. I went and spoke with the staff and they gave us another room. However there was no room service as they are renovating, the renovation is not mentioned in the website. They have these signs that you can put on your door to opt to not have your room cleaned until you leave and you get a $10 voucher everyday for food and beverages for when you check out of the hotel, (which I thought was for any food or beverage), but you can only use them for the restaurant which they don’t tell you until you try to use them. The room was nice but a bit small. Staff were friendly but very hard to get a hold of via phone. When using the key for the door sometimes it didn’t work or took 4 - 5 times before it worked. I couldn’t connect my phone to the tv to watch movies and they had limited channels on what you could watch. The only way we were able to get dinner or lunch in the hotel was to Uber eats everything.
Stayed 4 nights in Jan 2024

4/10 Poor

Maryanne

Travelled with partner
Disliked: Property conditions & facilities
Mouldy kettle, the lift looked like a construction site,noise from internal construction,carpet in foyer smelt, no light in main room as you walk in,cockroaches in kitchen.
Stayed 2 nights in Jan 2024

6/10 Okay

Stephen

Travelled with family
Staff very slow for service. No dinning, garden areas neat and maintained
Stayed 3 nights in Dec 2023

8/10 Good

Ly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sight seeing Sydney CBD. Bath tub/ shower is low and shower head needs replacing in room 412. Ok accomodation.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was cancelled by the hotel without permission and the staff had absolutely no sympathy for me and my family. Luckily Wotif came to our rescue and moved us to a lovely hotel
Stayed 1 night in Dec 2023

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
good location and bus nearby. massive renovation and if we knew this wouldn't have booked. issues with noise and we were advised no normal tv but Netflix available in the newly renovated rooms. Netflix NOT available. Usual hotel breakfast but got very boring. great location and convenient as we were visiting family but think "Best Exotic Marigold Hotel". Nothing resolved with issues and other guests had issues with aircon too.
Stayed 6 nights in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023

4/10 Poor

Jeannot

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Joshua

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is under renovation which is fine but our room was terrible. Our light in the main bedroom didn’t work, the aircon was broken and we were so hot and uncomfortable. The wet bar was not stocked with enough bowls and glasses for a two bedroom suite. The room was noisy at 7am in the morning with construction noise. The location was good though and once the renovations are complete then it might be a better place. Would have been better to close to complete the renovations sooner.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Dilek

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service slow Accomodation average Fire alarm went off then left
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Not a pleasant experience
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Naomi

Stayed 1 night in Dec 2023

2/10 Terrible

Claire

Disliked: Cleanliness, staff & service

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2023

8/10 Good

Peter

Clean and easy access
Stayed 1 night in Nov 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Thee reception staff are excellent particularly Vena
Stayed 1 night in Nov 2023

8/10 Good

Emma, Kenmore

Travelled with group
Liked: Cleanliness, staff & service, amenities
Perfect property for one night. We had 3 beds for 3 of us. Nice breakfast. Loved the juice machine.
Stayed 1 night in Nov 2023

4/10 Poor

Bikesh

Stayed 1 night in Nov 2023

6/10 Okay

Kathy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Liked: Cleanliness
-
Stayed 1 night in Oct 2023

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness
Over priced
For the cost, it was lacking in some facilities eg biscuits with coffee, or room service. Renovations going on, curtain hanging off rod, building ropes hanging past window which impacted on my privacy. The lift gave the appearance of being tempory. Old style bathroom.
Stayed 1 night in Oct 2023

6/10 Okay

Gary

Travelled with partner
Disliked: Property conditions & facilities
Bed was comfortable
Stayed 1 night in Oct 2023

4/10 Poor

Natalie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is dated and currently under renovation. The bar is currently not operating and the restaurant is only open for breakfast, which was very average if that. The room itself was fine, but yes old and due for that renovation. It didn’t appear that the staff were overly happy or helpful from check in to check out. Over priced for the service and condition of the building and its current offerings.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked was basically an apartment. Sure, it was a little old and tired, but that's why they're currently renovating the hotel, and why the price was very competitive. The staff were friendly, attentive, and all around professional. Housekeeping staff did a fantastic job. Check-in was fast and easy.
Stayed 11 nights in Oct 2023

6/10 Okay

Kyle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
At least the room was good
Room was great as always. Staff were not what i would describe as friendly. Maintenance on the building was not meant to start until 8am but started at 7am on the dot which was a little annoying.
Stayed 2 nights in Oct 2023