Outdoor pool, pool umbrellas, pool loungers
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Reviews of Atura Blacktown

4 out of 5
Atura Blacktown
32 Cricketers Arms Road, Prospect, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 536 out of 932 reviews" "
Rating 8 - Good. 296 out of 932 reviews" "
Rating 6 - Okay. 56 out of 932 reviews" "
Rating 4 - Poor. 30 out of 932 reviews" "
Rating 2 - Terrible. 14 out of 932 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to sit outside beside the swimming pool.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Business traveller
Liked: Amenities
Retro look room lovely
Stayed 5 nights in Apr 2024

8/10 Good

Natarsha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staycay for my family when heading to Calmsley Hill farm, and checked out the Blacktown markets next door. The room setup worked well for our family, albeit a bit dark. It ticked all the boxes for what we were looking for, and we enjoyed the free pool table and pool area was nice to hang out in. It was a bit disappointing the restaurant wasn't open for dinner either night we stayed (which also impacted room service selection) as we'd planned a night in. Staff were generally very friendly and helpful.
Stayed 1 night in Mar 2024
Response from The team at Atura Blacktown on 24 Apr 2024
Hi Natarsha,Thank you for taking the time to leave a review. We are delighted to hear that you and your family enjoyed your stay. Our restaurant is open every day for breakfast and dinner. We hope to see you again soon.

6/10 Okay

Rona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Didn't like the leak in the ceiling.
Stayed 2 nights in Mar 2024
Response from Hotel Management, Atura Blacktown on 1 Apr 2024
Hi Rona,It appears that your booking was actually cancelled on our system and therefore you physically did not stay in our hotel. However, it is concerning to hear of a possible leak in one of our rooms, if you did stay under another name or booking, can you please advise, as we will need to follow up on our end if there is a leak in one of the rooms. Thank you

10/10 Excellent

Leilani Vailea

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Love this place especially the swimming pool 👌
Stayed 1 night in Mar 2024
Response from The team at Atura Blacktown on 1 Apr 2024
Hi Leilani,Thank you for your review. We are delighted to hear that you enjoyed Atura Blacktown and hope to welcome you back again soon.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice decor and facilities. The check in was lack lustre with no enthusiasm. Breakfast was crowded and the waiting items being coffee, and toast were together causing congestion.
Stayed 1 night in Mar 2024
Response from The team at Atura Blacktown on 1 Apr 2024
Hi Robert,Thank you for taking the time to write a review. We are always looking for ways to improve and appreciate your feedback.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay. It was clean and the people were helpful. We haven’t been to NSW before so didn’t quite understand the traffic… wish there was public transport closer. We found it a bit odd that they did not service lunch, only breakfast and dinner.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 10 Mar 2024
Hi Diane,Thank you for your feedback, great to hear you liked your stay, we hope to have you back again!

4/10 Poor

Samuel

Travelled with family
The room wasn’t particularly clean. The minibar wasn’t restocked and there was trash in the room when we checked in. Staff was friendly but it’s self check in and self check out. Would have expected more for the price.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Hi Samuel,Thank you for taking your time to provide your feedback, we are certainly taking it into consideration. You are always welcome to chat to our friendly team about restocking the mini bar if needed. They are also here to assist with check in and check out, the self serve kiosks are optional.

10/10 Excellent

Mereoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will surely re visit
Stayed 3 nights in Feb 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Mereoni,Thank you for taking the time to review your stay. We are happy to hear that you will re-visit.

6/10 Okay

Megan

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Very understaffed but the customer service was still good. Room - we booked as a family of four and were only given 3 pillows & 3 towels. The sofa bed (which we had our kids on) was very uncomfortable and caved in the middle making it impossible for the kids to sleep on a side each. Pool - The water had black fragments all through it. Thought it might be cleaned by morning but it was still the same the next day. Being under staffed we struggled to get pool towels both days. Food - Food was great, service was slow. The biggest issue was the sofa bed. Everything else was ok and would be better I’m Sure when they have more staff on.
Stayed 1 night in Feb 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Megan,Thank you for taking the time to review your stay. We value your feedback and appreciate you bringing this to our attention. Despite this, we hope you will stay with us again in future.

8/10 Good

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Melina,Thank you for your 4 out of 5 review.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place!
Awesome place! Funky and a great location….. only Complaint was the sofa bed mattress should be more comfy for the kids!
Stayed 1 night in Feb 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Anthony,Thank you for taking the time to review your stay. We understand that not everyone will find the sofa bed comfortable, we have rollway beds as an alternative.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, perfect location. Reception staff were excellent, food was great. Highly recommended, good chance I would stay there again.
Stayed 4 nights in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Timothy,Thank you for taking the time to leave us a review. We are happy to hear you found the reception staff excellent and would highly recommend the hotel. We do hope to welcome you back!

8/10 Good

Braden

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Braden,Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

srinivas

Stayed 1 night in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Srinivas,Thank you for leaving us with a 10/10 review. We hope to welcome you back again soon!

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was the app that needed to be installed wanted access to my photos and videos and access to nearby devices
Stayed 1 night in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Nick,Thank you for taking the time to leave us with a review. It is concerning to hear that the app was requesting to have access to your photos and videos. We will investigate further as we were unaware of this. We thank you for bringing this to our attention.

10/10 Excellent

Nikky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothi g to complain about, absolutely lovely stay!!!! Lovely staff and very clean and fresh!!
Stayed 1 night in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Nikky,Thank you for leaving us a review. We are happy to hear that you had a lovely stay. We hope to welcome you back in the near future.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Jonathan,Thank you for leaving us a 5/5 review. We hope to see you again soon!

10/10 Excellent

Ahimanyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Feb 2024
Hi Ahimanyu, Thank you for your feedback, we're delighted to hear you enjoyed your stay with us!

6/10 Okay

Trudy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The pool, bar and restaurant area are great. Seems a bit like a resort which was nice. There was also a kid's room which was great. Unfortunately the restaurant service was very slow and not overly friendly.
Stayed 1 night in Dec 2023
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Trudy,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed the pool, bar and restaurant and hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from The team at Atura Blacktown on 14 Feb 2024
Hi,Thank you for taking the time to review your stay!

8/10 Good

Malika

Liked: Staff & service, property conditions & facilities
It was nice place and have a very nice staff. But I was not happy with cleaning.
Stayed 1 night in Dec 2023
Response from The team at Atura Blacktown on 14 Feb 2024
Hi Malika,Thank you for taking the time to review the hotel. We are glad to hear you were happy with the hotel and staff. We apologise if the cleanliness was not up to our usual standard.

10/10 Excellent

Md Faisal Ibne, Melbourne

Liked: Staff & service
Kids friendly with multiple kids facilities; e.g., Kids play room, Games and 1.5 m pool
Stayed 2 nights in Dec 2023
Response from The team at Atura Blacktown on 14 Feb 2024
Hi,Thank you for taking the time to review the hotel. We hope to see you again soon!

10/10 Excellent

Asad

Stayed 1 night in Dec 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from The team at Atura Blacktown on 17 Nov 2023
Hi Michael,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 Excellent

Phil, Noosaville

Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from The team at Atura Blacktown on 17 Nov 2023
Hi Stephen,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great experience. Would have been good if more child friendly movies were on at the drive ins.
Stayed 7 nights in Oct 2023
Response from The team at Atura Blacktown on 24 Oct 2023
Hi Alison,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Oct 2023
Response from The team at Atura Blacktown on 24 Oct 2023
Hi Kirsty,Thank you for taking the time to review your stay. We are happy to hear your comments in regards to the hotel being great. We hope to welcome you back again in the near future.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a Sunday night, so it was very quiet. Room was ready at 2pm, I realised I had forgotten to pack some pretty important hygiene items and they had a little store downstairs with a few essentials. Lifesaver. There's a cute historic pub next door that is worth a look. The bed was REALLY comfortable and tough to get out of in the morning. Check in and check out were the easiest I've ever experienced. I'd stay again but it's a pretty specific location. Be careful of the kangaroos at dusk and dawn.
Stayed 1 night in Oct 2023
Response from The team at Atura Blacktown on 24 Oct 2023
Hi Kristen,Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and found the bed comfortable. We hope to welcome you back again in the near future.

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic !! the venue awesome, facilities awesome, all the staff that i dealt with were fantastic !! beds comfy, amenities great. this is an A site and ill definitely be back
Stayed 3 nights in Oct 2023
Response from The team at Atura Blacktown on 24 Oct 2023
Hi Cory,Thank you for your review. We are happy to hear you were satisfied with your stay and hotel. We hope to see you again soon.

6/10 Okay

Hatem

Travelled with family
Liked: Staff & service, amenities
Sofa beds need better mattress
Stayed 1 night in Oct 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Hatem,Thank you for your review. We appreciate your feedback regarding the sofa bed. We hope to welcome you back again soon!

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Self checkin ☹️
Great place to stay - the only negative, and a big one for me, was self check in/out. The staff are there to oversee self service, why not just do it in a personal manner? Back to my regular hotel.
Stayed 2 nights in Oct 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Scott,Thank you for your review. We want to ensure we are still delivering good customer service while guests are using the kiosk, however we do appreciate your feedback. We are disappointed that you will not be back.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and accommodating staff, good value for money.
Stayed 1 night in Oct 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Ahmed,Thank you for your review. We are happy to hear you found the staff accommodating and the hotel good value for money. We look forward to welcoming you back.

8/10 Good

Anna

Stayed 1 night in Oct 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Anna,Thank you for your review. We hope to welcome you back again soon!

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Steve,Thank you for your review. We hope to see you again soon!

10/10 Excellent

Shane

Stayed 1 night in Sep 2023
Response from The team at Atura Blacktown on 24 Oct 2023
Hi Shane,Thank you for taking the time to review your stay. We hope to welcome you back again soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family staycation
Our overall experience was quite good. This is our 2nd time with Atura. Breakfast buffet was delicious. We love the outdoor pool, table tennis and pool. Our only issues were: the toilet seat doesn't fit the toilet bowl. Also our mini fridge was faulty/broken. Wish the pool can have heated water when the weather is cold. Other than that we did love our stay. Will definitely come back again.
Stayed 1 night in Sep 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Diane,Thank you for your review. Thank you for advising us of the toilet seat and mini bar fridge. We are happy you loved you stay and will be back again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super convenient place to stay
Stayed 1 night in Sep 2023
Response from The team at Atura Blacktown on 24 Sept 2023
Hi Sandra,Thank you for taking the time to review our hotel. We are delighted to hear you found the location great and convenient. We hope to welcome you back again soon!

6/10 Okay

Douglas

Stayed 3 nights in Sep 2023
Response from The team at Atura Blacktown on 19 Oct 2023
Hi Douglas,Thank you for taking the time to review your stay, we hope to see you again soon!

10/10 Excellent

Alexsandra, Prairiewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The venue is excellent. The room was convenient for my family with the mini kitchenette, microwave, toaster, kettle and mini fridge. Also loved the design of the room. Pool area fantastic. Staff are very friendly and lovely they chat to. Only negative was not enough pillows. It was a full house over the weekend, therefore they were short on pillows. Fantastic 3 night stay ⭐️
Stayed 3 nights in Sep 2023
Response from The team at Atura Blacktown on 23 Sept 2023
Hi Alexsandra,Thank you for taking the time to review our hotel. We are delighted you had a fantastic 3 night stay and hope to see you again soon!

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again! Property was fantastic as were the staff.
Stayed 3 nights in Aug 2023
Response from The team at Atura Blacktown on 9 Sept 2023
Hi Jesse,Thank you for choosing Atura Blacktown. We hope to welcome you back again soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Friendly and helpful staff. Great food.
Stayed 2 nights in Aug 2023
Response from The team at Atura Blacktown on 9 Sept 2023
Hi Mark,We are happy to hear you found the staff friendly and helpful. We hope to welcome you back again soon!

10/10 Excellent

Taema

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and easy to get in the places where we’re going
Stayed 2 nights in Aug 2023
Response from The team at Atura Blacktown on 23 Aug 2023
Hi Taema,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

4/10 Poor

Rosemary

Disliked: Staff & service, property conditions & facilities
The room was nice however what happened when we woke up and went to the car the next morning put a damper on our entire stay. My car window was broken into during the night whilst parked in the hotel parking lot. The hotel staff seemed un-phased by the incident (which clearly states that it is a regular occurrence). They continued with “there’s nothing we can do, you can call the police if you feel like filing a report”. There was a lack of empathy from hotel staff and a sense of lack safety and security throughout the stay.
Stayed 2 nights in Jul 2023
Response from The team at Atura Blacktown on 17 Jul 2023
Hi Rosemary,Thank you for taking the time to review your stay. It is unfortunate to see you have given us a 2 out of 5 rating, due to an incident that happened outside of the hotel. We believe our staff member has communicated, that a police report needs to be filled out for further action. We apologise if you felt there was lack of empathy and security, however we take no responsibility of what occurs in the parking lot. Despite this, we do hope you will return again in the future for a more pleasant stay.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always excellent
Stayed 1 night in Jul 2023
Response from The team at Atura Blacktown on 17 Jul 2023
Hi Justin,Thank you for taking the time to review your stay. We hope to welcome you back again soon!

8/10 Good

Jawad

Stayed 2 nights in Jul 2023
Response from The team at Atura Blacktown on 30 Jul 2023
Hi Jawad,Thank you for taking the time to review your stay. We hope to welcome you back again in the near future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good and the motel has a great modern feel. Main beds were good, but the fold out beds are very thin and weren't suitable for an adult.
Stayed 2 nights in Jun 2023
Response from The team at Atura Blacktown on 4 Jul 2023
Hi Jason,Thank you for taking the time to review our hotel. We are glad you enjoyed the room and bed. We hope to welcome you back again soon!

10/10 Excellent

Laloafi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and it's private and safe we recommend you guys to our friends and families. We booked again to you in our next trip. Thank you so much 😊
Stayed 1 night in Jul 2023
Response from The team at Atura Blacktown on 4 Jul 2023
Hi Laloafi,Thanks for your review. We are happy to hear you are satisfied with our service and you would recommend us to your friends and family. We look forward to welcoming you back for your next trip.

8/10 Good

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
hi
Stayed 4 nights in Jun 2023
Response from The team at Atura Blacktown on 17 Jul 2023
Hi Zahra,Thank you for taking the time to review your stay. We hope to welcome you back again soon!