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Reviews of The Vale Hotel

2 out of 5
The Vale Hotel
32 High St, Swindon, England

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 53 reviews" "
Rating 8 - Good. 11 out of 53 reviews" "
Rating 6 - Okay. 3 out of 53 reviews" "
Rating 4 - Poor. 6 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

William

Stayed 1 night in Dec 2023

4/10 Poor

Derek

Stayed 1 night in Nov 2023

8/10 Good

Mellanie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Chris, Northampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved consistently good reviews!
Excellent value for money accommodation, very friendly and attentive staff and great food.
Stayed 1 night in Oct 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay for decent price
Very handy considering I had last minute trip to Swindon and didn't fancy the drive back to Birmingham at that time of night. Food was excellent and came quickly. Staff were very friendly and helpful. Overwhelming smell of paint didn't make for a great night's sleep but that would just be my luck that night. Overall I'd recommend this place though
Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
Used shower gel bottles left in shower tray. Otherwise everything excellent, friendly and helpful staff good food reasonably priced
Stayed 1 night in Sep 2023
Response from The Vale Team on 15 Oct 2023
Our apologies Graham, I will feedback to the Housekeeping Team regarding the shower gel bottles. I am glad that you enjoyed your stay with us and choose to come again.Best wishesThe Vale Team

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team at The Vale on 15 Oct 2023
Thank you for our 5 Star review Colin. So pleased that you enjoyed your stay with us.Best wishes

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Needs some maintenance
Lovely room but wifi didn't work, bedside lights didn't work so had to leave the bathroom light on to get around, toilet seat broken and precarious. Could have been brilliant if a little maintenence had been attended to.
Stayed 1 night in Sep 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you for highlighting these issues to us and our apologies for the oversight.. We will arrange to have them looked at.Best wishesThe Vale Hotel

6/10 Okay

George

Stayed 1 night in Sep 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
We hope you enjoyed your stay.Best wishesThe Vale Hotel

10/10 Excellent

Adele

Stayed 1 night in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you for a 10 out of 10 rating. We hope you will choose us again soon.Best wishes The Vale Hotel

2/10 Terrible

Yangmei

Stayed 1 night in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
If you could let us know why you did not appear to enjoy your stay we would always like to see what we can do to improve.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a great hotel! I stayed here while walking the Thames Path, and it was a perfect stop-off. My room was immaculately clean and had everything I needed. I was able to check in early, which was great. I am a woman travelling alone and was made to feel very welcome in the bar/restaurant in the evening, and had a delicious meal. Thank you very much!
Stayed 1 night in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you Katy for a 5 Star Review. We are so pleased you enjoyed your stay and meal with us and hope to see you again soon.Best wishes

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Loud music until 1.30 am
Where to start! The room had several niggles such as no socket near the bed, a mirror standing on the floor instead of on the wall and a timed light in the bathroom that goes off halfway through your shower all of which I could have coped with however on my second night, after being told the bar downstairs was quiet and closed at 11 there was very loud 80's music played until after 1.30am making sleep difficult. My room was not serviced after the first night so I put the sign out requesting the room to be cleaned after the second night, again no cleaning, not even the bin was emptied despite the booking site saying they had daily housekeeping. I am in this area often but will not be returning
Stayed 3 nights in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you Andrew for letting us know how we can improve. On the occasion of your stay we did have a private 70th birthday party held in the bar area. We hope you had a safe journey home.Best wishesThe Vale Hotel

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you Kevin for a 10 out of 10 Review. We really appreciate you taking the time to do this and hope you will choose to stay with us again soon.Best wishesThe Vale Hotel

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a few days break
everything suited me just fine
Stayed 3 nights in Aug 2023
Response from The Team at The Vale Hotel on 20 Sept 2023
Thank you Evan for top marks. So pleased you enjoyed your stay with us.We hope you choose us again soon.Best wishes

10/10 Excellent

Colin

Stayed 1 night in Jul 2023
Response from Tayla on 5 Aug 2023
Thank you Colin. So pleased that you enjoyed your stay with us. We hope to see you again soon.Best wishesTaylathe Vale Hotel

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To say it was my first time in the Cotswolds area, I was made to feel right at home as soon as I entered the building- Mark is very friendly. Nice pub/restaurant downstairs, and my room was great too- very clean, secure and equipped beyond the necessities for a hotel room. En-suite to the same standard too. There’s also a free 24hour car park behind the building (very safe). Absolutely nothing to complain about- top marks. Would definitely recommend- cheers for the stay!
Stayed 1 night in Jul 2023
Response from Tayla on 28 Jul 2023
Thank you Jason for such a lovely review and so pleased you enjoyed your stay. We really appreciate you taking the time to write this for us and hope we we will see you again.Best wishesThe Vale Hotel

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Nevin, Haymarket

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but comfortable. Fine Thai restaurant in the rear. Stairs are perilous.
Stayed 1 night in Jul 2023
Response from Tayla on 28 Jul 2023
Thank you for giving us 5 out of 5. Glad you enjoyed your stay and hope to see you again.The Vale Hotel

10/10 Excellent

Nyki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, great host!
We stayed here as a stop off on the way home from Portsmouth after a motorbike tour of Europe. I contacted the hotel the day before to ask about checking in after 9 just in case and he told me there's be no issue. On arrival we checked in but stayed in the bar to watch the rugby. The owner asked if we'd ate and told us there was a kebab shop next door and we could bring it into the pub. He also let us store our bikes in a shed overnight. Later when we went up to our room I realised it wasn't the bigger room that I had booked, I went down to enquire and was moved to the correct room no problem. The room was gorgeous, roomy and the bed was really comfortable. Definitely recommend here. Thank you
Stayed 1 night in Jul 2023
Response from Tayla on 28 Jul 2023
Thank you for our top marks review!! So pleased that you enjoyed your stay with us and hope you will drop by again on your next tour.The Vale Hotel

10/10 Excellent

jennifer

Stayed 1 night in Jul 2023
Response from Tayla on 28 Jul 2023
Thank you Jennifer for taking the time to give us 10 out of 10. The Vale Hotel

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Very friendly, excellent food and service
Stayed 1 night in Jul 2023
Response from The Vale Team on 7 Jul 2023
Thank you for your amazing feedback. We are very glad you enjoyed your stay!Many thanks ,

10/10 Excellent

Debbie

Stayed 1 night in Jul 2023
Response from Tayla on 28 Jul 2023
Thank you for your 5 Star review. We really appreciate you taking the time to do this for us.The Vale Hotel

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No breakfast available Bathroom floor sloped out into the room so carpet smelled mouldy as it was obviously getting frequently damp. Good WiFi in room.
Stayed 1 night in Jul 2023
Response from The Vale team on 7 Jul 2023
Thank you for your feedback. Unfortunately with the building being 16th century the floors are a bit sloped. The building has its quirks. Breakfast options were available in other establishments along the high street which hopefully you enjoyed. We hope you enjoyed your stay.

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay. Very clean place and the food was fantastic.
Stayed 3 nights in Jun 2023
Response from Tayla on 24 Jun 2023
Thank you for a fantastic review. We hope you stay with us again soon.Best wishesTayla and the Team

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Taylor for being an amazing host!
Thank you to Taylor for looking after me. I arrived late for check-in and Taylor dealt with the check-in procedure. Swiftly led me to the room and explained the early morning exit procedure. Taylor also prepared 2 fabulous espresso martinis. I thoroughly enjoyed my time and the room was very quiet in a quirky period building fused with modern interior.
Stayed 1 night in Jun 2023
Response from Team Vale Hotel on 24 Jun 2023
Thank you for taking the time to give us such lovely feedback. We hope you can stay with us again soon.Best wishesTayla and the Team

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel in a cute little village with good local amenities. Hotel check in was easy and access in and out was good. Felt nice and private.
Stayed 1 night in Jun 2023
Response from Tayla on 17 Jun 2023
Dear Charlotte Thank you for a fantastic review. We hope that you stay with us again soon. Tayla and the Team

6/10 Okay

Alan

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tayla on 9 Jun 2023
Thank you for your review, would be great to know what we lost points on so can try and improve.We hope you come and stay again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small room - will return. Not an ensuite.
The hotel is very well decorated and cozy. I think the description on the hotels.com website needs to be updated though. When I arrived in the room, the toilet was right next to the bed. It certainly isn’t an “ensuite” as described. I didn’t mind too much, but it did take me aback when I saw it. I would definitely stay again. Great place.
Stayed 1 night in Jun 2023
Response from Tayla on 9 Jun 2023
We do have some quirky bedrooms due the listed status of the building, and so glad that you would come again.

10/10 Excellent

Simon

Stayed 2 nights in May 2023
Response from Tayla on 9 Jun 2023
Many thanks for a great review.We hope you stay again soon.

10/10 Excellent

Lee

Stayed 1 night in May 2023
Response from Tayla on 9 Jun 2023
Many thanks for a great review.We hope you stay again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great value, location and service. Clean and comfortable. Had everything needed in the room.
Stayed 1 night in May 2023
Response from Tayla on 9 Jun 2023
Many thanks for a great review.We hope you stay again soon.

10/10 Excellent

Frances

Stayed 1 night in May 2023
Response from Team Vale Hotel on 15 May 2023
Many thanks for such an amazing score.We hope that you come and stay with us again.

10/10 Excellent

Kate

Stayed 1 night in Apr 2023
Response from Tayla on 9 Jun 2023
Many thanks for a great review.We hope you stay again soon.

10/10 Excellent

Mauricio

Stayed 1 night in Apr 2023
Response from Iain on 26 Apr 2023
Glad you enjoyed your stay, we look forward to welcoming you again soon.

10/10 Excellent

joan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had two nights in a comfortable room, spacious...clean with all necessary facilities. Double glazed to prevent disturbance from traffic. Access via metal spiral staircase fire escape could be an issue for less able visitors...but we were fine. Staff helpful. We found an excellent shop/cafe for breakfast further down High St run by 4th generation local family and can recommend the local fish/chip shop. Wouldn't hesitate to return when back in Cricklade area again.
Stayed 2 nights in Apr 2023
Response from Iain on 26 Apr 2023
Glad you enjoyed your stay with us, hope to see you again soon.

10/10 Excellent

Philip

Stayed 1 night in Apr 2023
Response from Iain on 26 Apr 2023
Glad you enjoyed your stay, we hope to welcome you again soon.

8/10 Good

Guzal

Stayed 1 night in Apr 2023
Response from Iain on 12 Apr 2023
Thank You for your review

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Stayed 1 night in Apr 2023
Response from Iain on 12 Apr 2023
Thank you for your review.

8/10 Good

Salli

Stayed 1 night in Apr 2023
Response from Iain on 12 Apr 2023
Thanks for your review

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Spot on
Really understanding re my late arrival - staff were great - totally happy!
Stayed 1 night in Mar 2023
Response from Iain on 12 Apr 2023
So happy we could help with your late arrival, we try to accomodate requested where possible.

4/10 Poor

Peter

Stayed 1 night in Mar 2023
Response from Iain on 12 Apr 2023
Thank you for your review.

8/10 Good

Saf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Iain on 12 Apr 2023
Thank you for your review.

4/10 Poor

ADRIAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked a room for 2 nights and did not realise that I would be able to hear the bar from my room. The Hotel is in front of a busy small roundabout. With Cars and lorries clearly using Cricklade as a rat run, the noise was all night. The final and most dangerous aspect of staying at this hotel was the way in which I was expected to leave the building. It was via a tight spiral staircase at the back. This was just about OK when I left the first morning, but checking out with a large heavy suitcase was scary and simply dangerous. I almost fell twice. This was a ridiculous method of exit. For this reason alone I would NEVER use this place again and nor would I recommend it to anyone - unless you are interested in trying to break your neck.
Stayed 2 nights in Mar 2023
Response from Iain on 12 Apr 2023
Hi Adrian,I did explian the exit when you checked in, The bar closes most nights before 11pm so I hope it did not disturb you, as for the road noise, we are on abusy road but it generally get quiet by about 10 pm.

10/10 Excellent

alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, food was good, steak was excellent and cooked as wanted. Check in was smooth and efficient.
Stayed 1 night in Feb 2023
Response from Iain on 22 Mar 2023
Glad you enjoyed your stay and the steak. Hope to welcome you again soon.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price i paid, very satisfied with the hote
Stayed 2 nights in Feb 2023
Response from Iain on 22 Mar 2023
Glad you enjoyed your stay, hope to welcome you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Iain on 26 Dec 2022
Thank you for your review of our hotel, we look forward to welcoming you back again soon. Iain and the team

10/10 Excellent

Jonathan Javier

Stayed 1 night in Oct 2022
Response from Iain on 14 Nov 2022
Thanks for the great review, hope to see you again soon.