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Reviews of The Arden Hotel

4 out of 5
The Arden Hotel
44 Waterside, Stratford-upon-Avon, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 523 out of 758 reviews" "
Rating 8 - Good. 185 out of 758 reviews" "
Rating 6 - Okay. 31 out of 758 reviews" "
Rating 4 - Poor. 12 out of 758 reviews" "
Rating 2 - Terrible. 7 out of 758 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel and the staff are amazing. Hotel was centrally based right opposite the theatre. I emailed in advance about us being there for a birthday and we were given a room upgrade! The bar was lovely, we sat in the terrace as it was warm outside with the heating. Breakfast was amazing! Definitely recommend staying here.
Stayed 1 night in May 2024
Response from Jenny on 4 May 2024
Dear Paul Thank your lovely review of our hotel. I am so pleased that you enjoyed your stay and hope to welcome you back in the very near future.Kind regards Jenny

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent location, beautiful room with view of River and Royal Shakespeare Theatre, lovely touches in room, drinks, nibbles, toiletries etc, Staff could not do enough for us, would definitely recommend you stay here!!!
Stayed 1 night in Apr 2024
Response from Jenny on 29 Apr 2024
Dear BevThank you for taking the time to review our hotel. I am so pleased you enjoyed your stay and hope to have the opportunity of welcoming you back in the not too distant future.Kind regards Jenny

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across from the theatres, a classy hotel with comfortable rooms, good food and great service.
Stayed 1 night in Apr 2024
Response from Jenny on 29 Apr 2024
Dear Paul Thank you for taking the time to review our hotel.I am so pleased you enjoyed your stay with us and hope to welcome you back in the not too distant future.Kind regards Jenny

10/10 Excellent

Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in an ideal location. Staff, food, surroundings all excellent. Would highly recommend.
Stayed 1 night in Apr 2024
Response from Jenny on 30 Apr 2024
Dear Kiran Thank you for your lovely review of our hotel.We hope to welcome you back very soon.Kind regards Jenny

4/10 Poor

Alison

The location is great for the RSC Theatre. Unfortunately my room was well below expectation - I don’t know if booking via Expedia even as a VIP guest was the cause. The room was on the ground floor at street level so anyone walking past could look straight in. The bathroom was in poor repair mouldy grout on the bath and damage to the bath itself. There was no dresser or shelving for clothes just hanging wardrobe. All in all a big disappointment.
Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Friendly and welcoming Only gripe would be the floorboards around the hotel are incredibly squeaky so noisy inside the room from people walking in the corridors
Stayed 1 night in Mar 2024
Response from Jenny on 9 Apr 2024
Dear Neil Thank you for your great review of our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny

8/10 Good

Sai Santhan

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was in a great location and the staff member that helped us checkin was really helpful. The room and bathroom were specious but the bathroom was not in a great condition. We noticed some stains on the sink that weren't cleaned properly, but this was quickly taken care of by the cleaning staff when we notified reception. The bathtub showed severe wear and tear, there were big rust spots, mould patches and the drain would not stay open. Overall we had a good experience, but the rooms are in need of some renovation and higher cleaning standards.
Stayed 1 night in Mar 2024
Response from Jenny on 9 Apr 2024
Dear Sai SanthanThank you for taking the time to review our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, wonderful staff, great location! This is my second stay at The Arden, and it was as lovely as the first. The staff even put a Happy Birthday surprise in the room on arrival for my mum, which was much appreciated.
Stayed 2 nights in Mar 2024
Response from Jenny on 9 Apr 2024
Dear Laura Thank you for taking the time to review our hotel.I am delighted that you enjoyed your stay with us! I do hope we have the opportunity to welcome you back for a third time!Kind regards Jenny

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and comfortable room
Stayed 3 nights in Mar 2024

4/10 Poor

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here in the past and been very happy. This time it was a very disappointing experience all around. The property is now very tired (which we could put up with) but also not very clean and the food hugely disappointing. We will definitely look for alternative accommodation and meal options on our next visit.

8/10 Good

Hugh

Stayed 1 night in Mar 2024

10/10 Excellent

Jude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel & service
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
Really nice hotel. Room was great. Breakfast excellent. Location is perfect for exploring Stratford.
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dusty and rustic.... lots of stains on bed and bed sheets, room service woke me at 9am the one morning, very underwhelmed by this hotel.
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for our stay
Lovely hotel for our stay. Husband and wife and toddler. The room was a great size to fit our travel cot. The staff were really lovely and welcoming. The hotel was also brilliantly located within walking distance of all the town’s main areas.
Stayed 2 nights in Feb 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average stay
Nice big room and big bathroom with a shower and bath,king size bed (two twin beds pushed together), room was clean but very hot although the heating in the room was off the hotel was very hot which made it uncomfortable and hard to have a good nights sleep this is in febuary so it wasnt because of the weather air con didnt work, had the breakfast which cost £20 pp which is pricey but the food we had was nice no complaints overall i think this hotel is average for the price we paid to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. With great front of desk staff and luxury touches that go beyond what you'd expect from a 4*. Excellent location near the waterfront in Stratford, with everything you could want within walking distance. Breakfast was a little unexciting and I don't think the evening dining options and menu are appealing. At least not in winter. Would certainly go back and recommend to others.
Stayed 2 nights in Feb 2024

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, great location and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Abi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
A fantastic stay with a lovely welcome. Great location in Stafford-upon-Avon and wonderful staff. Lots of attention to detail.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, beautiful location, and professional, friendly staff. Very happy with my stay here, and have already booked to come back again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, the chocolates and rose petals were an excellent option to have...
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Great hotel in a great location, with perfect service. Minor areas for improvement would be breakfast. It felt like it was served on a budget with half a black pudding, a tiny hash brown and a continental breakfast that looked like half the options were missing.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a great location, within walking distance of the shops & theatres.
Stayed 3 nights in Dec 2023
Response from Jack Ray on 2 Jan 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The Arden
Had a great time in Stratford, hotel was lovely so we’re staff, only had one gripe it’s an old building and the room we stayed in was by the staircase and it was very noisy and squeaky would stay again but choose a different room.
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jack Ray on 26 Dec 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Jack Ray on 26 Dec 2023
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in perfect location
Stayed 2 nights in Nov 2023
Response from Jack Ray on 6 Dec 2023
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly free bottle of wine on ice in room which was nice touch but it was very sweet German wine so couldn’t drink it 🤔 Service and location lovely
Stayed 1 night in Nov 2023
Response from Jack Ray on 6 Dec 2023
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the wine. Had you let our reception team know, I'm sure we could have sourced another bottle to match your tastes, though we can certainly do so next time!Kind regards, Jack Ray - Reception Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here many times as it was an SLH hotel. It’s a wonderful hotel in the centre of Stratford, perfect for the RSC, however the rooms are starting to look a little tired, it could do we a refresh.
Stayed 1 night in Nov 2023
Response from Jack Ray on 16 Dec 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service
Upgraded room was not so good. The room smelt damp due to a leak in the bathroom, the bed was uncomfortable, the tv did not get all the channels and the people in the next room were noisy, waking us up at 6am with their tv blaring. The lady on reception however was very apologetic and helpfull so found us another room, which althoug smaller,was much better. The breakfast on the first morning was ok but on the second morning my husband was served cold scrambled eggs which he had to send back. All in all it was a pleasant stay in a nice hotel in a good location with very pleasant staff, but all those stairs!
Stayed 3 nights in Nov 2023
Response from Jack Ray - Reception Manager on 19 Nov 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologise for the 1st night you stayed being less than relaxing due to the leak in your bathroom, the bed and the noise from a neighbouring room. I'm glad my colleague on reception was able to find you a better room to help you get some well deserved rest and I'll be sure to pass on your feedback to the rest of the management team. Kind regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jack Ray on 5 Nov 2023
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Jack Ray on 5 Nov 2023
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Jack Ray - Reception Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here at the Arden Hotel. Staff were so friendly, great location and super nice room!
Stayed 2 nights in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Debra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel. Was upgraded to the Maple room when we arrived which is so lovely. The Maple room has a view of the RSC and an amazing king sized bed!
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Lily,Thank you for the great review of our hotel! We're thrilled to hear you enjoyed your complimentary upgrade to the Maple room and had such an amazing time at the Arden Hotel. We'll certainly look forward to having you stay with us again!Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live this place. Amazing staff, great location, lovely rooms.
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Jason,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry lovely stay
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

2/10 Terrible

Thales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Mr & Mrs Thales,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. I hope to stay again sometime!
Stayed 1 night in Oct 2023
Response from Jack Ray on 3 Nov 2023
Dear Wayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and enjoyable stay
Excellent location, close to restaurants and directly across the Royal Shakespeare theater. The staff was friendly and helpful. Breakfast included continental items and an made to order plate. Both the food and service were good. We enjoyed our stay. Thank you Arden!
Stayed 2 nights in Sep 2023
Response from Jack Ray on 3 Nov 2023
Good Evening, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, found all our staff helpful and enjoyed your meals! We look forward to welcoming you back to the Arden!Kind Regards, Jack Ray - Reception Manager

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Jack Ray on 29 Sept 2023
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, quaint, friendly, strong a/c, good location. Highly recommend .
Stayed 2 nights in Sep 2023
Response from Jack Ray on 24 Sept 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
A lovely stay. Great service and comfort. And the room service chips were the best Uve ever tasted!!
Stayed 1 night in Sep 2023
Response from Jack Ray on 25 Sept 2023
Dear Julie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager