Lobby

Reviews of Quality Suites

2.5 out of 5
Quality Suites
1500 South Ave, Stratford, CT

Reviews

7.6

Good

Rating 10 - Excellent. 317 out of 1002 reviews" "
Rating 8 - Good. 375 out of 1002 reviews" "
Rating 6 - Okay. 174 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 74 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super sweet and very accommodating. We weren’t expecting a lot because rates were so reasonable but were pleasantly surprised. Lobby was pretty and colorful. Our room was clean, nice and bed was very comfortable. The hot breakfast was pretty good too! Easy drive to many restaurants. The only problem someone might have is if they are a very light sleeper because the highway is pretty close. Luckily I am a heavy sleeper, plus the heating/air conditioning unit pretty much drowned out any highway noise so I slept like a baby! Would definitely stay here again.
Stayed 1 night in May 2024

8/10 Good

Kenisha

Travelled with family
Liked: Cleanliness, staff & service
It’s a nice inexpensive place to stay
Stayed 1 night in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet, and close to what we needed. Beds were comfortable.
Stayed 1 night in May 2024

8/10 Good

Glenn

Liked: Staff & service, property conditions & facilities
Close to concert amphitheater
Stayed 1 night in May 2024

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The front desk lady in the AM is rude
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
As a valued guest, your feedback is invaluable to us. We apologize for any perceived rudeness from our team. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. We do hope you join us again so we may show you our true spirit of hospitality.

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can always count on a safe and comfortable stay at Quality Suites. Customer service is always professional, hospitality is always on point.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Olivia,Thank you for your great review! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was a pleasure having you here, and we look forward to your next visit.

10/10 Excellent

Danny

Liked: Amenities, property conditions & facilities
Close to my destination and courteous service.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Danny,Thank you for choosing to stay at Quality Suites Stratford! It's great to hear that our courteous hospitality and convenient location made your visit pleasant. Your excellent rating is valued and we hope you'll return.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms, comfortable beds
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Kevin,We are glad you chose to stay with us at Quality Suites Stratford. Thank you for spotlighting our clean facilities, comfortable beds, and friendly service. On behalf of our team, we hope to invite you back again soon for another relaxing stay!

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always kind and courteous! My stay was comfortable!
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Olivia,We were happy to provide you with comfortable, welcoming accommodations, and we're glad you enjoyed your visit. Please come see us again soon.

10/10 Excellent

CATHRINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from H Patel. on 8 May 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Apr 2024
Response from H Patel. on 8 May 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

Tai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay for one night. Good breakfast, clean.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Tai,Thank you for taking the time to provide your review of Quality Suites Stratford. We are delighted to hear that you found our establishment clean and breakfast was delicious and satisfying. It would be an honor to host you again in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Clean with lots of pillows. Key card failed to work almost every time
Stayed 1 night in Apr 2024
Response from H Patel on 22 Apr 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from H Patel on 22 Apr 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and courteous
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear James,We're so happy to know that you enjoyed everything about your time with us, including our friendly team members! Please consider coming back to join us again soon for another amazing stay.

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I did not like the fact that the website shows a pool which apparently has been closed for a long time. That is false advertising and should be taken off their site. Shame on them for charging those prices and not offering amenities shown.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Elizabeth,Thank you for your thoughts. We're sorry you were disappointed with our hotel amenities, and we appreciate your insights. Our team will ensure that our advertised amenities are being correctly communicated, though if there is one in particular you want to make sure is available, please feel free to reach out to our on-site team for more information. Other than this, we hope you had a comfortable stay and it would be a pleasure to welcome you back.

10/10 Excellent

Ervens

Stayed 1 night in Apr 2024
Response from H Patel. on 8 May 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

8/10 Good

Chamatee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Chamatee,Thank you for choosing Quality Suites Stratford for your stay. We're thrilled to hear you had a positive experience overall. Your feedback is valuable to us, and we're committed to continuously improving to ensure your next visit is even better.

8/10 Good

Scolastique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service and breakfast
Stayed 3 nights in Mar 2024
Response from H Patel on 6 Apr 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Carolyn

We got in extremely late and the person who checked us in was terrific.
Stayed 1 night in Mar 2024
Response from H Patel. on 27 Mar 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

Jouffroy, Camby

Stayed 2 nights in Mar 2024
Response from H Patel. on 9 Apr 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from H Patel. on 4 Apr 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

6/10 Okay

DALE

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Could not use shower. Shower settings would not work, either cold or scalding.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Dale,While we thank you for being our guest and sharing your feedback, we are sorry to hear you had a concern with the shower. Please know that our team is always ready to provide assistance and address any issues that may arise. We will be sure to review your comments with maintenance and hope we have another opportunity to welcome you back and impress you further.

8/10 Good

Simone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quality Suites has a very accommodating staff. My room was very clean, spacious and quiet. Spent one night so I was pleased.
Stayed 1 night in Feb 2024
Response from H Patel. on 29 Feb 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

8/10 Good

martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in 2021 and did not like it, the place was old and dirty looking once you got past the nice lobby. The bathroom was ugly,old,rusty. However, without knowing my husband and I ended up here in feb. Of 2024, we only stayed one night this time, the hotel has been remodeled and it looks great the room is very spacious and the bathroom is great, as it was remodeled as well it is very clean and new looking. In 2021 we stayed for a week and said we weren't coming back, But now that it has been remodeled we will stay here for the weeks that we come in the summer. And it is affordable and breakfast is included.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Martha,Thank you for your compliments on our updated property! We're glad our clean rooms and included amenities impressed you, and we look forward to having you as our guests again.

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, plenty of parking in a well lit lot quiet neighbors everytime i have stayed and the rooms are big and clean. And the breakfast in the mornings is a great way to start a new day
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Scott,Thank you for sharing your five-star experience at Quality Suites Stratford! We're delighted you enjoyed our convenient location, quiet surroundings, and spacious rooms. It's also fantastic that you started your day with our satisfying breakfast. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Terell

Stayed 1 night in Feb 2024
Response from H Patel. on 21 Mar 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Friendly staffs
Stayed 10 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Armando,Thank you so much for choosing to stay with us at Quality Suites Stratford. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Betty, Cali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Very clean and friendly staff. Very helpful and informed. Thank you.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Betty,It was an honor to have provided you with an experience worth all the stars. We are glad that our team members and high standards of cleanliness made a positive impact on your stay. Your praise will be shared with our team, for they deserve the recognition. Please visit us again so we can show you a much better experience.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is past its prime but price was right and close to my Stratford destination.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our great location and wonderful value, we are sorry you weren't more impressed with our offerings. We are always working to improve and hope to have another opportunity to welcome you back and impress you further.

6/10 Okay

Kumbirai

Travelled with family, Business traveller
Food wasn’t great.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for choosing our hotel during your recent trip. We appreciate your feedback and will keep it in mind when making future changes. We wish you happy and safe travels.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from H Patel. on 24 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

6/10 Okay

Erin

Stayed 2 nights in Jan 2024
Response from H Patel. on 13 Feb 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. We did change your room on the opposite side of highway.

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from H Patel. on 22 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from H Patel. on 22 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from H Patel. on 13 Feb 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

6/10 Okay

nikos, margate

Stayed 1 night in Jan 2024
Response from H Patel. on 16 Jan 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

6/10 Okay

Erin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff came off very nonchalant not very welcoming. Housekeeping is more friendly. 2nd floor hallway looks very dim and unfinished when you first get off elevator. Hotel overall has an older feel. Other than that my only other complaint is the bedding.. there were tears in the sheets and the bed itself was very uncomfortable compared to another hotel in the area. Overall decent for the price. Breakfast is OK.
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Erin,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our complimentary breakfast and affordable rates added to your experience. However, we apologize for any disappointment with the front desk service and the age of the property. We'll keep your comments in mind, and we hope you'll consider staying with us again during your next trip.

8/10 Good

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property was clean and the rooms were nice and comfortable. Spacious seating with a desk, fridge and microwave. The staff were professional and friendly. My only issue was the AC/Heating Unit was very loud. Every time it kicked it i was awakened out my sleep. I would definitely stay at this property again.
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Nadia,We enjoyed having you! Your comfort is our pleasure, and we're so happy you had everything you needed to feel at home at Quality Suites Stratford. Thank you for spotlighting our dedicated staff as well. Rest assured, we will use your helpful feedback to ensure your next stay is even better!

10/10 Excellent

Alejandro, Miami

Stayed 2 nights in Jan 2024
Response from H Patel. on 30 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

6/10 Okay

Wendell

Liked: Cleanliness, amenities
N/A
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Wendell,Thank you so much for the feedback. We're sorry to hear that you didn't have an amazing experience with us, as this is always our goal. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from H Patel. on 13 Feb 2024
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a convenient, clean and comfortable setting during your stay. I was pleased to hear you were checked with friendliness of the staff you were in contact with. I will be sure to share your comments with the team. We look forward to the opportunity to serve you again should your travels bring you through the area.

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from H Patel. on 16 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

10/10 Excellent

Pyterson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel. on 16 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

8/10 Good

Ivan

Stayed 1 night in Dec 2023
Response from H Patel. on 16 Jan 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Raymond

Stayed 1 night in Dec 2023
Response from H Patel. on 5 Jan 2024
We're disappointed to hear about your experience. Your feedback is important, and we'll take your comments into consideration as we work on improvements to provide a better stay for our guests. We hope you'll consider giving us another chance to exceed your expectations and provide value."

10/10 Excellent

Alexis

Stayed 1 night in Dec 2023
Response from H Patel. on 5 Jan 2024
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.

8/10 Good

Dave G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from H Patel. on 3 Jan 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

8/10 Good

Phyllis

Stayed 1 night in Dec 2023
Response from H Patel. on 3 Jan 2024
Thank you for taking a few moments to share your experience with me. I was sorry to hear this stay did not meet or exceed your expectations. We pride ourselves on making our guests comfortable during their stay and I apologize this did not occur during your visit. Because We have a shortage of employees, and it is very hard to get hard working employees as well. We do apologize for any inconvenience. hope we have the opportunity to serve you again should your travels bring you through the area again.

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from H Patel. on 29 Dec 2023
Thank you so much for choosing to stay with us at Quality Suites Stratford. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. It was a pleasure to host you, we are in process for major renovation as well. we apologize for any misunderstanding, and we hope to welcome you back in the future.