In-room safe, desk, iron/ironing board, WiFi

Reviews of Bally’s Lake Tahoe Casino Resort

4 out of 5
Bally’s Lake Tahoe Casino Resort
55 Highway 50, Stateline, NV

Reviews

7.4

Good

Rating 10 - Excellent. 720 out of 2106 reviews" "
Rating 8 - Good. 533 out of 2106 reviews" "
Rating 6 - Okay. 389 out of 2106 reviews" "
Rating 4 - Poor. 256 out of 2106 reviews" "
Rating 2 - Terrible. 208 out of 2106 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in May 2024
Response from Ballys Hotel Management on 11 May 2024
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience at our hotel. Providing exceptional service and a memorable stay for our guests is our top priority, and we are delighted that we were able to meet your expectations.Your kind words and positive feedback are greatly appreciated. We will make sure to share your comments with our team, as it serves as a great motivation for all of us to continue delivering outstanding service.We look forward to welcoming you back on your next visit and providing you with another exceptional stay. If there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you once again for choosing our hotel and for your wonderful review!

4/10 Poor

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no ice machines!! We really wished the pool was open till at least 10 pm. Was a lot of walking for my disabled parents even with their walkers. Did not like the fact we had to pay for parking. There weren't very many machines compared to the surrounding casinos.
Stayed 2 nights in May 2024
Response from Ballys Hotel Management on 10 May 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest review and apologize for any inconveniences you experienced during your visit.We understand that the absence of ice machines was an inconvenience for you. We apologize for any inconvenience this may have caused. We will take your feedback into consideration as we continue to improve our amenities and services for our guests.We also apologize for the limited pool hours. We understand that extending the pool hours would have been more convenient for you and your family. We will review our pool hours policy to see if there are any adjustments that can be made to better accommodate our guests.We are sorry to hear that the walking distance was challenging for your disabled parents, even with their walkers. We strive to provide a comfortable and accessible environment for all our guests. We will take your feedback into account and explore ways to improve accessibility within our property.Regarding the parking fee, we understand that it can be frustrating to have an additional cost during your stay. We will review our parking policy to ensure that it is fair and transparent for our guests.Lastly, we apologize if the number of machines in our hotel was not up to your expectations compared to the surrounding casinos. We appreciate your feedback and will consider it as we evaluate our offerings and amenities.We truly value your feedback as it helps us identify areas for improvement. We hope that despite the inconveniences you experienced, you were able to enjoy your overall stay with us.

10/10 Excellent

Jeffrey, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ballys Hotel Management on 10 May 2024
Thank you so much for taking the time to leave us a 5/5 review! We are thrilled to hear that you had such a wonderful experience at our hotel. Your kind words and positive feedback mean a lot to us.We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we succeeded in doing so during your stay. It is always our goal to exceed expectations and ensure that every guest feels comfortable and well taken care of.We appreciate your recognition of our efforts in maintaining a high standard of cleanliness, comfort, and hospitality. Our team works diligently to ensure that our facilities are well-maintained and that our guests have everything they need for a pleasant stay.Thank you once again for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.

8/10 Good

Robin

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Bally's Lake Tahoe Admin on 8 May 2024
Thank you, Robin for review our property. Bally's knows you have a choice, and we hope you come back and see us! Best,

2/10 Terrible

gansukh, walnut creek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bally's Lake Tahoe Admin on 8 May 2024
Gansuhk, First and foremost, we would like to extend our sincere apology for your less than satisfactory experience. If you would be comfortable, we would like to discuss your complaint/issues further. Please, reach out to the hotel directly or email info@ballys.com. Looking forward to hearing from you. Best,

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is next door to the Blue Event Center. The hotel was quiet, clean and comfortable. Is a close walk to the 'free' transist area that can take you down to stateline. Perfect location for everything.
Stayed 1 night in May 2024
Response from Rosalia on 6 May 2024
Hi Anne,Thank you for taking the time to complete our survey!We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen.I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!

2/10 Terrible

Allen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, no accountability to other areas, horrible staff attitude. It was definitely waste of money staying here. Very disappointed with my stay.
Stayed 2 nights in May 2024
Response from Rosalia on 6 May 2024
Hi Allen,Thank you for taking the time to complete our survey. Allow me to apologize for the inconvenience(s) you experienced during your visit. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.We fell short in doing our part to make this experience a rewarding one and I apologize for that. We are determined to improve, and your comments are extremely valuable. They will be shared with the appropriate departments to ensure our service standards are addressed.Thank you

6/10 Okay

Kimberly

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is rude at reservation but fine dining I.n steak house is fabulous! It made up from the bad experience at check in
Stayed 2 nights in May 2024
Response from Rosalia on 6 May 2024
Hi Kimberly,Thank you for taking the time to complete our survey. Allow me to apologize for the inconvenience(s) you experienced during your visit. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.We fell short in doing our part to make this experience a rewarding one and I apologize for that. We are determined to improve, and your comments are extremely valuable. They will be shared with the appropriate departments to ensure our service standards are addressed.Thank you, and I hope that we will see you again soon.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The resort fee and tax $30.78 is a rip-off. We stayed 1 night and had no time to use they're facilities. The pool, hot tub, and gym were all closed at 8 PM when we got back from dinner. After breakfast, it was time to check-out.
Stayed 1 night in May 2024
Response from Rosalia on 6 May 2024
Hi Michael,Thank you for taking the time to complete our survey. Allow me to apologize for the inconvenience(s) you experienced during your visit. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.We fell short in doing our part to make this experience a rewarding one and I apologize for that. We are determined to improve, and your comments are extremely valuable. They will be shared with the appropriate departments to ensure our service standards are addressed.Thank you, and I hope that we will see you again soon.

8/10 Good

Garilyn, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this property but I wish I could’ve used my Bally’s info from the Shreveport, La location. I have credits on that account but Lake Tahoe hasn’t merged with that property yet. Need to have a microwave in the rooms too because when we dined at the restaurant Cafe de Soul, our meals were so plentiful that we had to get a to go box to eat later but there wasn’t a microwave to heat up our meals. So we decided to start sharing meals so we wouldn’t waste or have to throw away food.
Stayed 4 nights in Apr 2024
Response from Rosalia on 4 May 2024
Hi Garilyn,Thank you for taking the time to complete our survey!We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen.I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, rooms were good, location excellent. The only negative thing was lack of eating facilities in hotel and small casino.
Stayed 4 nights in Apr 2024
Response from Ballys Hotel Management on 4 May 2024
Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your kind words about our friendly staff, good rooms, and excellent location. Your positive comments are truly encouraging for our team.We apologize for any inconvenience caused by the lack of eating facilities in the hotel and the size of the casino. We understand that these amenities are important to our guests, and we appreciate your feedback on this matter. We will take your comments into consideration as we continue to improve our services and facilities.We value your patronage and hope that despite this issue, you had an overall pleasant stay with us. If there is anything else we can do to make your future visits more enjoyable, please do not hesitate to let us know.Thank you once again for your feedback, and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Raymond, Gardnerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price on the 7th floor with a view of Edgewood golf course. Definitely, timing was great during shoulder season. Very nice walk in shower, refrigerator, and a clean room.
Stayed 1 night in Apr 2024
Response from Rosalia on 3 May 2024
Dear Raymond,Thank you for taking the time to complete our survey!We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen.I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!

10/10 Excellent

Sean

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bally's Lake Tahoe Admin on 1 May 2024
Thank you, Sean for reviewing our property! We appreciate your business and we hope you come back and see us! Best,

2/10 Terrible

Heaven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning unit didn’t work stayed in room 813 I wouldn’t stay again
Stayed 2 nights in Apr 2024
Response from Bally's Lake Tahoe Admin on 29 Apr 2024
Dear, Heaven - We sincerely apologize for the inconvenience caused by the air conditioning not working. Our team is dedicated to ensuring a comfortable environment for our guests, and we understand the importance of a functioning air conditioning system. Were you able to report this to our front desk staff and/or facilities team? If not, please reach out to further discuss this matter. Once again, we apologize for any discomfort this may have caused and appreciate your understanding. We value your patronage and hope to hear from you soon.

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 30 Apr 2024
Thank you for your review of our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We strive to provide excellent service and a comfortable environment for all of our guests. If there is anything else we can do to improve your future visits, please let us know. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 29 Apr 2024
Thank you, Robert for taking the time to review our property. We are thrilled to see that you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

Robert, Colne

Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 29 Apr 2024
Robert - We are sorry to see that you had a less than satisfactory experience during your stay with us. Were your inconveniences reported, and if so, was there a resolution provided by our team? We appreciate your candid feedback and hope you come back and stay with us in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 27 Apr 2024
Thank you for taking the time to leave a review and rating us with 4 out of 5 stars. We appreciate your feedback and are glad to hear that you had a positive experience overall.Additionally, if there are any areas where you think we can improve, please let us know as we are always striving to enhance our offerings.Thank you once again for your review and for choosing our product/service. We value your support and look forward to serving you again in the future.

10/10 Excellent

Ma Teresa

Stayed 1 night in Mar 2024
Response from Ballys Hotel Management on 27 Apr 2024
Thank you so much for your glowing review and for rating us with a perfect score of 5 out of 5 stars. We are thrilled to hear that you had such a positive experience.Your feedback means a lot to us and serves as a great motivation for our team. We are delighted that we met or exceeded your expectations. If there is anything specific that you particularly enjoyed or found valuable, we would love to hear more about it.We truly appreciate your support.Thank you once again for your wonderful review.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rosalia on 27 Apr 2024
Hi Micah,Thank you for taking the time to complete our survey! We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen. I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!

8/10 Good

Mary

Travelled with partner
The rooms need updating but the Steak House Restaurant Ciera is exceptional.
Stayed 2 nights in Apr 2024
Response from Rosalia on 26 Apr 2024
Hi Mary,Thank you for taking the time to complete our survey. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.Thank you, and I hope that we will see you again soon.

6/10 Okay

yuri crystal joy

Stayed 1 night in Feb 2024
Response from Rosalia on 26 Apr 2024
Hi Yuri,Thank you for taking the time to complete our survey. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.Thank you, and I hope that we will see you again soon.

8/10 Good

Amanda

Travelled with group
Liked: Staff & service
Would of gave it 5 stars but it would of been nice to take a warm shower other than that there’s plenty to do
Stayed 2 nights in Apr 2024
Response from Rosalia on 24 Apr 2024
Thank you for taking time to complete this survey, your feedback will help us improve our service, our goal is to make your stay as comfortable as possible, we apologized for the inconvenience, but we assure you that we will work hard to resolve this issue. Thank you so much and hope to see you again soon.

8/10 Good

Samantha

Travelled with partner
The pool and hot tub was amazing. My only complaint is the shower head. Very low pressure and old. Not a great shower and took forever to feel clean.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 23 Apr 2024
hank you for taking the time to provide your feedback. We're delighted to hear that you enjoyed the pool and hot tub during your stay. However, we apologize for the inconvenience you experienced with the shower head. We understand that a refreshing and invigorating shower is an essential part of a comfortable stay, and we regret that we fell short in this aspect.We appreciate you bringing this to our attention, and we will address the issue with the shower head promptly to ensure that our guests have a satisfying shower experience. Your feedback is valuable to us as we continuously strive to improve our facilities and services.

8/10 Good

Spencer

Travelled with family
Beautiful area
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Spencer for taking the time to review our business! Come back and see us. Best,

10/10 Excellent

Limin, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bally's is our go to choice when we come to Tahoe for ski trip. Love the convenient location!
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
We are delighted to hear, Limin! We know you have a choice when choosing your home away from home, and we truly appreciate you choosing Bally's Lake Tahoe. Can't wait to host you again! Best,

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in.
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Jose for taking the time to share your experience with our hotel check-in! We appreciate your business and hope you come back again. Best,

10/10 Excellent

Leah Merianne

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Thank you, Leah, for taking the time to review our property! We truly appreciate your business and hope to see you again soon. Best,

8/10 Good

Mickey

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like that it had a hot tub but didnt care for the kids that were in it screaming they should have a separate hot tub for adults
Stayed 1 night in Apr 2024
Response from Bally's Lake Tahoe Admin on 22 Apr 2024
Mickey - Thank you for your candid feedback. We do apologies for any inconveniences you may have had at the hot tub but do hope you were able to enjoy yourself.

6/10 Okay

Carmencita, Fairfield

Air conditioning not working!
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
We apologize for the inconvenience caused by the air conditioning not working. Our team is dedicated to ensuring a comfortable environment for our guests, and we understand the importance of a functioning air conditioning system.Please let our front desk staff know about the issue so that we can address it immediately. We will dispatch our maintenance team to resolve the problem as quickly as possible.Once again, we apologize for any discomfort this may have caused and appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out. We value your patronage and will do our best to make your stay as enjoyable as possible.

2/10 Terrible

Colby

Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 11 May 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide exceptional service and a comfortable stay for all our guests, and we apologize for any inconvenience you may have encountered.We would appreciate it if you could provide us with more details about your stay so that we can address your concerns directly. Our team is committed to continuously improving our services, and your feedback is invaluable in helping us achieve that.Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

4/10 Poor

Wanda, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has deteriorated and now feels like a slump. The social life experience was disappointing. There was no entertainment for us here and by 11pm on a Saturday night, the ambiance was unappealing. The hot tub had broken jets, and a lot of children were rotating in and out of it so it was hard to relax. The front desk does not offer water nor has a drinking station. People travel from afar to Tahoe and offering complimentary water, even if its tap water, is a considerable touch.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
I apologize for the inconvenience and disappointment you experienced during your stay. We appreciate your feedback and take it seriously as we strive to provide the best possible experience for our guests.Regarding the lack of entertainment and unappealing ambiance, we apologize for falling short of your expectations. We understand the importance of creating a vibrant and enjoyable atmosphere for our guests, especially on weekends. We will review our offerings and make necessary improvements to enhance the social experience.We apologize for the broken jets in the hot tub and the inconvenience caused by the high number of children using it. We will address the maintenance issue promptly and take steps to ensure a more relaxing and enjoyable experience for all guests.Thank you for bringing up the issue of complimentary water. We understand the importance of providing this amenity, especially for guests traveling from afar. We will review our policies and consider implementing a complimentary water service or providing a drinking station for our guests' convenience.We appreciate your valuable feedback, and we will use it to improve our services and amenities. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to serve you better in the future.

6/10 Okay

MARK

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Carpets in lobby and stairs were worn. Restaurants were inconveniently closed
Stayed 6 nights in Mar 2024
Response from Ballys Hotel Management on 21 Apr 2024
Thank you for your feedback. We apologize for any inconvenience caused by the worn carpets in the lobby and stairs. We understand the importance of maintaining a clean and welcoming environment, and we will address this issue promptly.Regarding the closure of the restaurants, we apologize for any inconvenience this may have caused. We strive to provide a variety of dining options for our guests, and we understand that this was not ideal. We will take your feedback into consideration and work towards improving the availability of dining facilities in the future.We appreciate your feedback as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have any further suggestions, please let us know. We value your patronage and hope to have the opportunity to serve you better in the future.

6/10 Okay

Muath

Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 11 May 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize that your experience at our hotel did not meet your expectations.We would like to learn more about your stay and the areas where we fell short. Your feedback is important to us as it helps us identify areas for improvement and make necessary changes to enhance the guest experience.Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope to have the opportunity to make it right and provide you with a better experience in the future.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat propwrty
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 21 Apr 2024
Thank you for your 5/5 review! We appreciate your positive feedback and are glad to hear that you had a great experience with us. We strive to provide the best service possible and it's always rewarding to know that our efforts are recognized and appreciated. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future! you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 23 Apr 2024
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. We strive to provide excellent service and a memorable stay for all our guests. If you have any further comments or suggestions, please feel free to let us know. We appreciate your support and hope to welcome you back in the future. Have a wonderful day!

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 20 Apr 2024
Thank you for taking the time to share your feedback and rating our product/service as 5/5. We are thrilled to hear that you had such a positive experience and that our product/service met all your expectations.Your review means a lot to us! We are delighted that [highlight the specific aspects of the product/service that the reviewer praised]. It is our goal to provide exceptional quality and satisfaction to our customers, and your feedback reassures us that we are achieving that.We appreciate your kind words and your recognition of our efforts. Customer satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. Your positive experience motivates us to continue delivering the best possible service to all our customers.Once again, thank you for your wonderful review. We truly value your feedback and appreciate your support. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

10/10 Excellent

Steve

Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 10 May 2024
Thank you so much for taking the time to leave us a 5/5 review! We are thrilled to hear that you had such a wonderful experience at our hotel. Your kind words and positive feedback mean a lot to us.We strive to provide exceptional service and create memorable experiences for our guests, and we are delighted to know that we succeeded in doing so during your stay. It is always our goal to exceed expectations and ensure that every guest feels comfortable and well taken care of.We appreciate your recognition of our efforts in maintaining a high standard of cleanliness, comfort, and hospitality. Our team works diligently to ensure that our facilities are well-maintained and that our guests have everything they need for a pleasant stay.Thank you once again for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.

4/10 Poor

Cheyenne, San Jose

Travelled with family and small children
Smelled like cigarettes even in our non smoking room. Not the hotel to be with kids or if you dont like the smell of cigarettes
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for your review and for bringing this issue to our attention. We apologize for any inconvenience you experienced during your stay regarding the smell of cigarettes in your non-smoking room.At Bally's, we have strict policies in place to ensure that all our rooms are smoke-free and provide a comfortable environment for all our guests. We understand that the smell of cigarettes can be unpleasant and we apologize for any discomfort it may have caused you and your family.We take this matter seriously and will investigate the issue to identify the source of the cigarette smell in your room. We will take appropriate measures to address this and ensure that it does not happen again in the future.We appreciate your feedback and value your business. If there is anything else we can do to make it up to you or if you have any further concerns. We are here to assist you and ensure your satisfaction.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

sunil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for taking the time to leave a review and for giving us a rating of 4/5. We appreciate your feedback and are glad to hear that you had a positive experience overall.We are always striving to improve and provide the best possible service to our guests. If there is anything specific that you think we could do better, please let us know. Your feedback is valuable to us and helps us in our continuous efforts to enhance our services and meet the expectations of our guests.Thank you once again for your review and for choosing our hotel. We look forward to serving you again in the future.

6/10 Okay

Phu

Stayed 1 night in Apr 2024
Response from Rosalia on 6 May 2024
Hi,Thank you for taking the time to complete our survey. Allow me to apologize for the inconvenience(s) you experienced during your visit. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.We fell short in doing our part to make this experience a rewarding one and I apologize for that. We are determined to improve, and your comments are extremely valuable. They will be shared with the appropriate departments to ensure our service standards are addressed.Thank you, and I hope that we will see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
hank you for taking the time to leave a review and for giving us a perfect rating of 5/5. We are thrilled to hear that you had a wonderful experience with us.At [Company Name], we strive to provide exceptional service and ensure that our guests have a memorable stay. We are delighted that we were able to meet your expectations and provide you with a positive experience.Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service to all our guests. We value your business and look forward to serving you again in the future.

6/10 Okay

Travis

Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 5 May 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest review and apologize for any inconvenience you may have experienced during your stay.We strive to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of your expectations. We would like to learn more about your specific concerns so that we can address them and improve our services.

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your outstanding review! We are thrilled to hear that you had a fantastic experience during your stay at our resort. We appreciate your perfect rating of 5 out of 5.It's wonderful to know that you thoroughly enjoyed your time with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations.Your positive feedback means a lot to us, and we will continue to strive for excellence in all aspects of our resort. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort for another outstanding experience.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good service! The room had an fantastic view of the mountains and lake!
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our resort. We appreciate your kind words about our friendly staff and good service.It's great to know that you enjoyed the breathtaking view of the mountains and lake from your room. We strive to provide our guests with memorable experiences and stunning vistas, and we're delighted that we could exceed your expectations in this regard.Your positive feedback means a lot to us, and we will continue to provide exceptional service and maintain our high standards. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort in the near future.

6/10 Okay

christopher

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. We apologize if your experience did not meet your expectations.We would like to understand more about your concerns and address them accordingly. Could you please provide us with more details about your experience? This will help us identify any areas for improvement and ensure that we provide the best possible service to our customers.We strive to provide excellent customer service and we are committed to resolving any issues that may arise. Your feedback is important to us, and we would like the opportunity to make things right.Please feel free to reach out to our customer support team at [contact information] or reply to this message with more information. We are here to assist you and ensure your satisfaction.Thank you once again for bringing this to our attention. We look forward to hearing from you and working towards a resolution.

4/10 Poor

Renee

Disliked: Staff & service, property conditions & facilities
Pillows are thin. The coffee makers awful. In a 2 Queen room missing a comfy chair felt like i couldnt get comfortable.
Stayed 3 nights in Apr 2024
Response from Ballys Hotel Management on 16 Apr 2024
Thank you for your review and for providing specific feedback about your experience. We apologize for any inconvenience you may have encountered during your stay.Regarding the pillows, we understand that comfort is subjective and different guests have different preferences. We apologize if the pillows provided did not meet your expectations. We will take your feedback into consideration and explore options to improve the pillow selection in our rooms.We are also sorry to hear that you found the coffee maker to be awful. We strive to provide high-quality amenities for our guests, including coffee makers. We will investigate this issue further to ensure that the coffee makers in our rooms are functioning properly and meet the expected standards.We apologize for the absence of a comfy chair in your 2 Queen room. We understand the importance of having comfortable seating options for our guests to relax and unwind. We will review the room layout and consider adding a comfy chair to enhance the comfort of our guests' stay.We appreciate your feedback as it helps us identify areas for improvement.

10/10 Excellent

Mariela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come in to Tahoe, I always stay in this resort. I like that it has an indoor pool and its always so clean and well maintained. The kids enjoyed the arcade and the casino is great.
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your wonderful review! We are thrilled to hear that you choose to stay at our resort whenever you visit Tahoe. We appreciate your loyalty and are delighted that you enjoy the amenities and facilities we offer.It's great to know that you appreciate our indoor pool and find it clean and well-maintained. We take pride in providing a comfortable and enjoyable environment for our guests. We're also glad to hear that the kids enjoyed the arcade and that you had a great experience at our casino.Your positive feedback means a lot to us, and we will continue to strive to exceed your expectations during each visit. If there is anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Thank you again for your kind words, and we look forward to welcoming you back to our resort on your next trip to Tahoe.

8/10 Good

Martha E

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it was clean
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for taking the time to leave a review. We appreciate your kind words and are delighted to hear that you found our hotel to be clean. Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're glad that it met your expectations.We strive to provide exceptional service and a pleasant stay for all our guests. If there is anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

LUIS, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool
Stayed 2 nights in Apr 2024
Response from Ballys Hotel Management on 15 Apr 2024
Thank you for your positive feedback regarding our pool! We're delighted to hear that you enjoyed your time there. Our team takes great pride in providing a relaxing and enjoyable experience for our guests. We hope you had a refreshing and enjoyable swim. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back to our hotel in the future.