2/10 Terrible
Chanel
16 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Accused me of smoking because I called them out on having poor customer service skills my whole floor was flooded and instead of trying to get me out of the the room and into a new room as soon as I called him and said that my room my bathroom was flooded. They asked me if my room was even paid, for they did not acknowledge the fact that my stuff was wet they didn’t ask me hey are you OK? They didn’t even ask me how it happened the front desk staff is very disrespectful. They do not care about their guess and not even to mention the sad excuse for a breakfast, they had sausage links and sausage, balls, bagels, and muffins not to mention the bagels and muffins do not get put up at night. They sit there all day along with the oatmeal that you have to make Yourself with the hot water from the coffee machine the snack items are very over priced what you would pay 50 Cent for in a store for a bag of chips. They will charge you three dollars and when you go to pay for your snack items with a card they’re asking you your first name and your last name your room number and asking what kind of card are you using and if it’s the same card on file mind you you’re not charging it to the room you’re paying it out of your pocket so the line in the question is crazy. I do think that they need better management the toilet in my room consistently ran after I flushed and when I told the front desk he asked me was it still flushing and I said yes and he told me well there’s no problem
Chanel
Stayed 1 night in May 2024