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Reviews of Motel 6 Hazelwood, MO

2 out of 5
Motel 6 Hazelwood, MO
5781 Campus Ct, Hazelwood, MO

Reviews

5.6
Rating 10 - Excellent. 193 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 156 out of 1002 reviews" "
Rating 4 - Poor. 152 out of 1002 reviews" "
Rating 2 - Terrible. 315 out of 1002 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Keirra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I say stay here if its very last minute or your only other opinion.
Stayed 2 nights in May 2024

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Rooms are clean but for non smoking, rooms and hallways smells a lot like weed. My room had plumbing issues, shower water wouldn't drain and toilet will keep running after flushing.
Stayed 1 night in May 2024

10/10 Excellent

Tikina, Douglasville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome and place is very clean
Stayed 1 night in May 2024

10/10 Excellent

Bria

Stayed 7 nights in Apr 2024

4/10 Poor

stacey

Travelled with family and small children
Disliked: Staff & service, amenities
The over all stay wasnt terrible. Staff was okay. One man was very welcoming but didnt seem thrilled to be working or helping. It was clean however and i am aware it could have been from a previous ir present guest.. a roach was in the hall crawling out of a storage closet.. elevator doors kept getting stuck and tub wouldnt drain and toilet also had issues flushing just urine..
Stayed 2 nights in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Stacey, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

2/10 Terrible

demitra

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicky the manger at the front desk is rude and also lies about the policy's and what the actual can and can not do. The lobby is never clean and the coffee bar is never down there at the proper advertised time needs much work and improvements from staff to over all up keep of common areas in the hotel
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 15 May 2024
Hi Demitra, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

2/10 Terrible

demitra

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and staff managers at the front desk are very rude and play games with guests time and money
Stayed 2 nights in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Demitra, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Cynthia

Liked: Cleanliness
It was cool
Stayed 1 night in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Cynthia, Thank you for positively rating your stay!Natalie #Team6

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite stay
Stayed 1 night in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Angie, Thanks for your review, we really appreciate the support.Natalie #Team6

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Bradley

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was ok as far as cleanliness but halls were very dirty,, odd odors,, elevator seemed very unstable and out of date
Stayed 1 night in May 2024
Response from Brand Experience Team on 15 May 2024
Hi Bradley, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpleasant check-in. The room smelled terrible. Pool was closed. I've stayed at other Motel 6's and this one is the worst. I could continue but why bother. I won't be staying here again.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 15 May 2024
Hi Bryan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Room was nice except no mini fridge or microwave like advertised in pictures and listed on the room I chose.
Stayed 1 night in May 2024
Response from management on 4 May 2024
hi elizabeth thanks for write a review.just to your knowledge we have microwave and refrigerator in house but its extra fees. 5 par day so next time if you need, please let front desk knowand they will provide you. thanks

2/10 Terrible

Faizullah

Disliked: Property conditions & facilities
I don’t like it
Stayed 1 night in May 2024
Response from management on 4 May 2024
sorry for inconvenience!

2/10 Terrible

Faizullah

Disliked: Cleanliness
H
Stayed 1 night in Apr 2024
Response from management on 4 May 2024
sorry for inconvenience!

6/10 Okay

Kenneth

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are Not accommodating at all i have health problems and always request to be on the bottom floor but upon checking in they didnt even ask me they just stuck me on the 3rd floor, I've had many problems with this motel 6 but i continue to stay here because of my dog and the convenience of not having to pay a extra pet fee while im in Missouri. But their standard here is very low, after checking into my room i had to clean it again myself because it was not cleaned very well.
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Kenneth, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

demitra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Definitely money is worth the stay over all
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Carlos

Liked: Staff & service, property conditions & facilities
My stay was great! Only defect the floor was kinda sticky but bed was comfy!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Carlos, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Mikun

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Mikun,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Tikina, Douglasville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean clean professional branch
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Tikina, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

demitra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It's ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Thank you for the excellent review! Maz K.#Team6

8/10 Good

demitra

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Thank you for the excellent review! Maz K.#Team6

8/10 Good

demitra

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
It's ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

April

Stayed 2 nights in Apr 2024

10/10 Excellent

April

It’s ok
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi April,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

MAHAD

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Mahad,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Sherrylynn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No microwave or refrigerator in the room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Sherrylynn, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

April

Stayed 1 night in Apr 2024

10/10 Excellent

Sha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Sha, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

April

Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
It’s alright place to crash for a few nights
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi April,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Adison

Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Adison, Thank you for the perfect rating!Natalie #Team6

8/10 Good

Isaiah

Stayed 2 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness
Quite
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Stephen,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Janna Liz

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the front was an Indian man who was very rude. We were given a non-smoking room, but when we got inside, it smelled so much of tobacco and smoke that my partner needed to wear an KN95 mask to stop. The floors were so dirty, there were crumbs of food all over the place. The toilet was already so broken down, with the plastic already peeling off. There were no shampoo given. The worst part is that there were pube hairs on the ceiling of the bathroom and the floors were so dirty. The toilet also still had urine marks at the base at the toilet that hadn’t been wiped or mopped. I wouldn’t recommend this place at all, it’s better to pay just $5-10 more for a nicer motel.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Janna Liz,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Ashton

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv remote didn’t work. Sworn I had booked an extra room told me I didn’t and then next day I magically had another room for the next evening. Only stayed because it was pet friendly next to a friends wedding venue. Will never stay here again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Ashton,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Nancy

Stayed 3 nights in Apr 2024
Response from management on 4 May 2024
thanks for your review!

6/10 Okay

Taylor

Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Taylor, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

6/10 Okay

James, Brandenburg

Liked: Staff & service
Stains (I'm hoping it was just makeup) on the bed sheet. Very open but basic hotel room w/ the bare necessities, but you get what you pay for. Poor sound deadening in the walls. Heard people blasting bluetooth radios while walking down the hall all night. Walls in the room and bathroom were covered in glow-in-the-dark spray paint.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi JamesThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Hope

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
Over all can't complain at the moment
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 18 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Hope

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Over all can't complain at the moment however the front desk staff are difficult at times to deal with
Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Brandon

Good hosting and great staff! The rooms are very nice clean and comfortable. I recommend staying at Motel 6 to family and friends anytime. Keep up the good work!!!!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Hope

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
Can't complain over all at the moment
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Jay

Stayed 1 night in Mar 2024

10/10 Excellent

April

Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 18 Apr 2024
Hi April,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Ike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Ike,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

christopher, Taylorsville

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Kimberly

Stayed 3 nights in Mar 2024

4/10 Poor

Shawn

Business traveller
Disliked: Staff & service, property conditions & facilities
Frist room I got the bed sheets were stained and had cigarette burn holes in it
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for the perfect rating!!Nancy Y.#Team6