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Reviews of Sandman Signature St. John's Hotel

3.5 out of 5
Sandman Signature St. John's Hotel
227 Kenmount Road, St. John's, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 922 out of 1579 reviews" "
Rating 8 - Good. 400 out of 1579 reviews" "
Rating 6 - Okay. 141 out of 1579 reviews" "
Rating 4 - Poor. 76 out of 1579 reviews" "
Rating 2 - Terrible. 40 out of 1579 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Kitchener

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in May 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in May 2024

8/10 Good

Stephanie

Travelled with partner
I didn’t appreciate that when asked by the cleaning staff when I would be checking out, they were informed it would be at 12. I placed the metal latch across the door and began to pack and get ready to leave. I then proceeded to shower only for the cleaning staff again to attempt to enter the room. If the metal latch was not across the door they would have entered while I was in shower. I did not appreciate this as a grown man would have entered a room of a woman who was naked in the shower.
Stayed 1 night in May 2024
Response from Ethan - Front Office Manager on 10 May 2024
We apologize for this uncomfortable situation. Check out time is 12pm and should not of been disturbed beforehand.We have escalated this to our housekeeping management team to ensure that this does not happen again.We hope to see you in the near future to make this right.

10/10 Excellent

Sheldon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good location, would stay again
Stayed 2 nights in Apr 2024
Response from Kourtney- Guest Service Manager on 7 May 2024
Thank you for taking the time to review us, we are glad you enjoyed your stay with us, we look forward to seeing you again in the near future.

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations … so clean and well cared for
Stayed 2 nights in May 2024
Response from Ethan - Front Office Manager on 6 May 2024
Thank you for your feedback, we are glad to hear that you had a great stay overall and hope to see you in the near future!

8/10 Good

Trudy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very accommodating. Clean rooms but a bit of an odour in the room. Not sure if it was a strong cleaner or maybe carpet.
Stayed 2 nights in May 2024
Response from Ethan - Front Office Manager on 6 May 2024
Thank you for your feedback, we are glad to hear that you had a great stay overall and hope to see you in the near future!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great birthday weekend..we loved our room and it was very quiet and clean. Breakfast at Dennys was excellent!
Stayed 2 nights in May 2024
Response from Ethan - Front Office Manager on 6 May 2024
Thank you for your feedback, we are glad to hear that you had a great stay overall and hope to see you in the near future!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the available restaurant that are connected to the hotel and the close proximity to shopping. It was quiet and very comfortable. Room cleanliness was not great but ok. Overall we would book again.
Stayed 2 nights in May 2024
Response from Ethan - Front Office Manager on 6 May 2024
Thank you for your feedback, we are glad to hear that you had a great stay overall and hope to see you in the near future!

8/10 Good

taylor

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very accepting of having pets stay. But when mentioned about a plate on the heating system was broken upon entering the room we were told it was going to be looked by maintenance but they didn’t show at all.
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 3 May 2024
Thank you for your feedback, but do apologize for the inconvenience for the heating system and lack of maintenance.We have passed this information along to our maintenance team to inspect.We hope to see you in the near future to offer a better experience.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 3 May 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 3 May 2024
Thank you for your feedback, we would love to hear more about your stay.

8/10 Good

David

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 10 May 2024
Thank you for your feedback, we would love to hear more about your stay and hope to see you in the near future.

10/10 Excellent

Nikita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the gym, pool and hot tub. Nice modern and clean rooms and hotel overall. Pet friendly and friendly staff.
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 1 May 2024
Thank you for your feedback, we love to hear that you had a great stay with us and hope to see you in the near future.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service! Clean well kept property. Always enjoy our stay there!
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 1 May 2024
Thank you for your feedback, we love to hear that you had a great stay with us and hope to see you in the near future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay.
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 1 May 2024
Thank you for your feedback, we would love to hear more about your stay.

8/10 Good

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Overall great stay and would recommend to travelers. At check out they tried to charge me a second time for my room, rather than reimburse the incidental amount. That made check out frustrating. Other, than that a great stay.
Stayed 3 nights in Apr 2024
Response from Ethan - Front Office Manager on 28 Apr 2024
Thank you for your feedback, but apologize for the frustration during your stay.We have worked on this and hope to see you in the near future to offer a much better stay!

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 1 May 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 28 Apr 2024
Thank you for your feedback, we would love to hear more about your stay!

10/10 Excellent

Andrea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with our dog and they treated him as if he was a VIP!
Stayed 3 nights in Apr 2024
Response from Ethan - Front Office Manager on 28 Apr 2024
Thank you for your feedback, we love to hear that everyone had a great time.We hope to see everyone in the near future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient centrally located location
Stayed 1 night in Feb 2024
Response from Kourtney- Guest Service Manager on 25 Apr 2024
Thank you for taking the time to review us, we look forward to seeing you again in the future

10/10 Excellent

Tamara, Indian Harbour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Apr 2024
Response from Kourtney- Guest Service Manager on 25 Apr 2024
Thank you for taking the time to review us

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and clean
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 25 Apr 2024
Thank you for taking the time to review us, we look forward to seeing you again in the near future

8/10 Good

Riaz

Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 22 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the sandman, always our go to for our stays in St. John’s! The pool is nice and the rooms are always very clean!
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 22 Apr 2024
Thank you for your feedback, we love to hear that you had a great experience with us and we look forward seeing everyone in the near future!

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 22 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodations as always !
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 21 Apr 2024
Thank you for your feedback, we love to hear this.We hope to see you in the near future!

10/10 Excellent

dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 19 Apr 2024
Thank you for taking the time to review us, we are glad you enjoyed your stay !

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ethan - Front Office Manager on 20 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

8/10 Good

Terry

Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 10 May 2024
Thank you for your feedback, we would love to hear more about your stay and hope to see you in the near future.

8/10 Good

Derick

Stayed 5 nights in Apr 2024
Response from Kourtney- Guest Service Manager on 7 May 2024
Thank you for taking the time to review us.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Ethan - Front Office Manager on 15 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Deana

It was convenient and very clean
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 15 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice of restaurants
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 15 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was so comfy Great location
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 15 Apr 2024
Thank you for your feedback, we would love to hear more about your stay.

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, outside had a lot of dog poop not cleaned up but otherwise was a great stay. I realized after I didn't receive my vip credit to Denny’s as well.
Stayed 4 nights in Apr 2024
Response from Ethan - Front Office Manager on 15 Apr 2024
Thank you for your feedback, we love to hear that you had a great stay overall, but apologize for the VIP credit and our landscaping.We have passed this information along to our team to ensure the future visits.We hope to see you in the near future.

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Ethan - Front Office Manager on 13 Apr 2024
Thank you for your feedback, we love to hear that you had a great experience with us and hope to see you in the near future.

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities
The beds are extremely comfortable,had to ask what kind of mattress was on the bed.Staff was amazing! Only two issues were that the carpet in the rooms had a lot of hair, looked like pet hair and the shower had blood in it.Other then that, it was a wonderful stay.
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 13 Apr 2024
Thank you for your feedback, but do apologize for the inconveniences during your stay.We have passed this information along to our housekeeping team to ensure that this is taken care of for all future visits.We hope to see you in the near future!

10/10 Excellent

Ryan

Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 2 May 2024
Thank you for your feedback, we would love to hear more about your stay.

4/10 Poor

Ronda

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was a man parked in the parking lot for 2 days. And not one staff member noticed. It was very uncomfortable and creepy I even brought it to their attwntion. Thehnseemed unfazed
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 11 Apr 2024
Thank you for your feedback, we apologize for the inconveniences during your stay and hope to make this right.

10/10 Excellent

Rebecca

Stayed 3 nights in Mar 2024
Response from Ethan - Front Office Manager on 12 Apr 2024
Thank you for your feedback, we hope to see you in the near future and hear about this visit.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorest ManagementNothing Good
Stayed 1 night in Apr 2024
Response from Ethan - Front Office Manager on 11 Apr 2024
Thank you for your feedback, but we do apologize for any inconveniences during your stay with us.We hope to hear more about this stay to better rectify for future bookings.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close to shopping, pool and hot tub was great. Lots of parking space, and staff was very helpful! I will definitely stay there again!
Stayed 3 nights in Apr 2024
Response from Ethan - Front Office Manager on 11 Apr 2024
Thank you for your feedback, we love to hear that you had a great experience with us.We hope to see you in the near future as it was a pleasure having you stay.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the closeness to everything. Walk in access to two restaurants. Staff friendly Hotel clean
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 10 Apr 2024
Thank you for taking the time to review us, we are glad you enjoyed your stay

10/10 Excellent

Megan

Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 1 May 2024
Thank you for your feedback, we would love to hear more about your stay.

8/10 Good

Rob

Business traveller
Liked: Staff & service, property conditions & facilities
Very Valuable Hotel for Canadians from other Ovinces visiting Newfoundland. Thank U.
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 10 Apr 2024
Thank you for taking the time to review us, we are glad you enjoyed your stay

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 10 Apr 2024
Thank you for taking the time to review us, we are glad you enjoyed your stay

6/10 Okay

Shawn

Business traveller
Several issues. Was in vicinity of place of business during my trip to Newfoundland. Travel monthly. That’s what interested me when booking. Will have to think again whether I will stay there next time.
Stayed 2 nights in Apr 2024
Response from Ethan - Front Office Manager on 11 Apr 2024
Thank you for your feedback, we would love to hear more about your stay with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Apr 2024
Response from Kourtney- Guest Service Manager on 10 Apr 2024
Thank you for taking the time to review us

10/10 Excellent

Paula

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kourtney- Guest Service Manager on 10 Apr 2024
Thank you for taking the time to review us