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Reviews of Wydown Hotel

3.5 out of 5
Wydown Hotel
1424 Main Street, St. Helena, CA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 183 out of 221 reviews" "
Rating 8 - Good. 33 out of 221 reviews" "
Rating 6 - Okay. 5 out of 221 reviews" "
Rating 4 - Poor. 0 out of 221 reviews" "
Rating 2 - Terrible. 0 out of 221 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and location. The staff was outstanding, we’ll be back!!
Stayed 4 nights in May 2024
Response from General Manager on 10 May 2024
Hello William,Thank you for taking the time to review our hotel. Glad you enjoyed your stay and would love to welcome you back.

10/10 Excellent

Alexandra, San Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel, lovely rooms, delicious and high quality breakfast items, freshly baked cookies in the evening, and perfect location in the heart of town. However, the best was really the employees who were so friendly, helpful, accommodating. The host Sabrina is such a gem! And the breakfast team were incredible! Thank you!!
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Hi Alexandra,So happy to hear you enjoyed your stay with us. Sabrina is a gem!! She'll be so happy you gave her a shout out.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to walk, eat and drink in the downtown area.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Hi Frank,Thank you for the review. Please come back to visit us again.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return
One of our best experiences in the NAPA valley. *Situated in vibrant part of downtown St. Helena. *Easy to access the entire NAPA valley. *Friendly and welcoming staff. *An "A+" breakfast experience. *Spacious, comfortable and well appointed rooms. *Easy free parking behind the hotel. Looking forward to going back.
Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Hi Michael,Thank you for the review. Glad your entire experience went well. We can't wait for your return!!

10/10 Excellent

david, no. Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely on point. The staff is so accommodating, friendly, and welcoming. The hotel location is perfect, and the facility is just terrific. Love this hotel and will ABSOLUTELY, come back again
Stayed 3 nights in Nov 2023
Response from GM on 21 Dec 2023
David, your review is perfect! Thank you and hope you come back again.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say: I have never stayed at a hotel with a more friendly staff. THey we re SO great, pleasant, friendly, and happy to help and give us suggestions. Sabrina, Paula, Cara, Justin, James, Carol... I can't thank you enough for everything. The location of the hotel is excellent, close to shops, and restaurants.
Stayed 3 nights in Nov 2023
Response from General Manager on 17 Nov 2023
Hello Diana,So happy you enjoyed your stay!! I am glad you recognized what we are all about at the Wydown. Our team members take pride in making our guests feel at home. Hope to see you again!!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel with ample parking in downtown St. Helena. Very friendly and helpful staff. Don't look for great scenice vistas, our room looked into a narrow outdoor corridor across from another room. But who needs a view after a day of wine tasting?
Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for the review William. Glad the wine helped you look past the lack of scenic views from certain rooms. We are looking to re-design those rooms by removing the corridor to expand the rooms and create an enhanced outdoor view.

10/10 Excellent

Lynn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is excellent for walking St. Helena, shopping, and dining. Parking in St. Helena can be difficult and fortunately the hotel has a covered parking lot on the back side of the property. We have stayed in more luxurious hotels but the Wydown was perfect for a Napa Valley trip.
Stayed 6 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you Lynn for the feedback. We hope you come to visit us again after our room remodel next year.

10/10 Excellent

Kimberly, Eads

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Our group of 7 enjoyed a wonderful week at Wydown Hotel. The is a small hotel with an incredible vibe and the feeling that you’re staying with special friends. All of the staff were so personable and went the extra mile to accommodate every wish. The breakfast offering were delicious with quiche, bakery muffins, English muffins, yogurts, granola, etc. Warm chocolate chip cookies were provided as an after dinner treat. We loved the location and walked to many great local restaurants. We were just a short drive from some of Napa’s best wineries. We are already planning our next trip and will most definitely book the Wydown Hotel when we return.
Stayed 5 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Our "Magnificent Seven", your well-written review sums up what we strive for every time someone enters the Wydown Hotel. Thank you for letting the next guest know what to expect when staying with us. We look forward to your return next year!!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Wydown absolutely made our Napa Valley experience.
Stayed 4 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Hi Lauren. Thank you for your review. Glad the Wydown made your Napa experience great and it wasn't just the wine:)

10/10 Excellent

Roberto, South San Francisco

Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Hi Roberto! Thank you for the 5 out of 5 rating. Hope you come to visit us again!

10/10 Excellent

Maura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot wait to stay here again!
Stayed 3 nights in Aug 2023
Response from GM on 23 Aug 2023
Thank you Maura! We would love to have you back at the Wydown!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from GM on 23 Aug 2023
Thank you John!

10/10 Excellent

Giselle Izaguirre

Stayed 5 nights in Jul 2023
Response from General Manger on 20 Jul 2023
Hello Giselle,Thank you for staying with us @Wydown Hotel and taking the time to rate your experience. We hope you come back to visit us in the future.

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager on 6 Jul 2023
Hi Douglas,Thank you for your 10/10 rating. Please come back to visit us again!

10/10 Excellent

scott

Stayed 3 nights in Jun 2023
Response from General Manager on 27 Jun 2023
Hi Scott thank you for the 10 out of 10 rating!! Please come back again.

10/10 Excellent

Amanda

Stayed 3 nights in Jun 2023
Response from General Manager on 23 Jun 2023
Thank you for the 10/10 rating Amanda. Much appreciated!!

10/10 Excellent

Judith M

Stayed 2 nights in Jun 2023
Response from General Manager on 23 Jun 2023
Thank you for the 10/10 rating Judith. Much appreciated!!

10/10 Excellent

Sangbum

Stayed 1 night in Jun 2023
Response from General Manager on 7 Jun 2023
Hi Sangbum! Thank you for taking the time to review our hotel.

10/10 Excellent

Lars

Stayed 2 nights in May 2023
Response from General Manager on 7 Jun 2023
Thank you for your 5 out 5 review!!

10/10 Excellent

Gregory, Thousand Oaks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great 12 room hotel right in town. Large room. Well equipped. There’s a breakfast available daily, too. Breads, yogurts, quiche, fruit. Parking is in a large lot behind the hotel.
Stayed 3 nights in May 2023
Response from GM on 9 May 2023
Hi Gregory, thank you for taking the time to review the Wydown Hotel. Please come back to visit us again!!

8/10 Good

martin

Stayed 1 night in May 2023
Response from GM on 9 May 2023
Thank you for taking the time to rate the Wydown Hotel. Please come back when your in town Martin.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from GM on 9 May 2023
Thank you for the 5 out of 5 rating Janet. Please come visit us again!!

10/10 Excellent

beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing. And the breakfast staff was so nice.
Stayed 2 nights in Apr 2023
Response from General Manager on 5 Apr 2023
Thank you Beth for sharing your feedback! We hope you come back to visit us again.

10/10 Excellent

Suzanne

Stayed 2 nights in Mar 2023
Response from GM on 9 May 2023
Thank you for the 5 out of 5 rating Suzanne. Please come back again!!

8/10 Good

cristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced for such a small room
$20 amenities fee for absolutely ZERO amenities is robbery.
Stayed 1 night in Mar 2023
Response from General Manager on 18 Mar 2023
Hi Cristie,The amenities fee includes: Passes to the Health Spa Napa Valley, beverages in mini fridge, covered parking, and fiber high speed internet access.

10/10 Excellent

Amina

Stayed 1 night in Mar 2023
Response from General Manager on 31 Mar 2023
Thank you Amina!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hospitality and cleanliness.
Stayed 4 nights in Feb 2023
Response from General Manager on 18 Mar 2023
Thank you Virginia! Please come visit us again!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is courteous, friendly, professional and very helpful. The accommodations are great, very cozy
Stayed 4 nights in Feb 2023
Response from General Manager on 26 Feb 2023
Hi Colleen,We are so happy you enjoyed your stay. Thank you for taking the time to share your experience. We hope you come back again!

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. Really made our stay enjoyable
Stayed 2 nights in Feb 2023
Response from General Manager on 13 Feb 2023
Hello Frank,On behalf of the entire Wydown family, we thank you for the kind words. We hope you come back to visit us again.

10/10 Excellent

wilfred, burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from General Manager on 8 Feb 2023
Hi Wilfred! Thank you for the 5 out of 5 rating!

10/10 Excellent

christopher, Corpus Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and rooms. Staff to above and beyond. Highly recommend.
Response from GM on 18 Dec 2022
Thank you Chris! Happy Holidays!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations!
My husband and I stayed for a birthday weekend. Our room was very comfy and clean, the staff was very friendly and breakfast was amazing! Great location too. We would definitely stay here again!
Stayed 2 nights in Nov 2022
Response from Erwin (GM) on 28 Nov 2022
Hi Laura,We were honored to be part of the birthday celebration. Our entire staff appreciates your kind words and would love to have you both come back to visit us again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. 10 rooms, great vibe. Outstanding location. Off street covered parking. We will definitely stay there again.
Stayed 2 nights in Oct 2022
Response from Erwin on 30 Oct 2022
David, Glad you enjoyed your stay. We hope you comeback to visit us again!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be staying again!!
Really pretty hotel. It was nice, clean, and homey! Checking in and checking out weren’t complicated at all and staff was really nice and welcoming.
Stayed 1 night in Sep 2022
Response from GM on 20 Sept 2022
Hi Leticia,Thank you for the wonderful review. We are glad you enjoyed your stay at the Wydown. Loved that you felt at home with us. We would love to have you back again!

10/10 Excellent

Maria Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this boutique hotel! Big corner room, yummy free breakfast options! Very friendly staff!
Stayed 2 nights in Aug 2022
Response from GM on 9 Sept 2022
Thank you Maria! I'm sure you are referencing the popular English Muffins.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how cozy it was and how they preserved to originality of the hotel when they renovate it.
Stayed 1 night in Aug 2022
Response from GM on 9 Sept 2022
Thank you for the review Diana. Yes, amazing how an 100 years old building can feel so modern. Kudos to the owner.

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back !
Carole was a top notch professional. She earned an A+ from us
Stayed 1 night in Jul 2022
Response from GM on 9 Sept 2022
Thank you Ahmad! I concur, Carole is awesome! She is the best concierge in Napa Valley.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from General Manager on 22 Jul 2022
Thank you Robert for the perfect rating!!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from General Manager on 4 Jul 2022
Hi Peter. Thank you for the 10/10 rating. Much appreciated!!

6/10 Okay

jennifer

Travelled with partner
Disliked: Staff & service
The hotel has a beautiful lobby with an artistic vibe. Very classy and the breakfast was a nice bonus. For us, the initial contact with the hotel was great and they texted us to let us know the room was ready. Upon check-in things went south. Instead of putting a hold on my credit card, it was charged for the full two days. The clerk argued with me that she had not run the card at all. We had planned to split the payment on check out with another card. It took me pulling up the transaction from the card for her to apologize. It impacted the rest of our vacation. It was 105 degrees the day we checked in. They said the AC would be on. We got to the room at it was 90 degrees. It is a historic hotel and the rooms are small and the bathroom very cramped. Bathroom floor had not been cleaned well and there was gritty dirt on the floor. If you have a room with a view, prepare for it to be noisy. Overall, disappointed that such a pricy hotel would provide such a unfortunate experience.
Stayed 2 nights in Jun 2022
Response from General Manager on 30 Jun 2022
Thank you for the feedback. I do apologize for the AC not being on when you arrived. That was my fault, I missed turning AC on prior to your arrival.

10/10 Excellent

MAYA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such a great stay
Such a cute property, very comfortable and great staff. food was delicious. ants every morning on the night stand was a surprise though.
Stayed 3 nights in Apr 2022
Response from Erwin on 2 May 2022
Hi Maya, Thank you for taking the time to review your experience at the Wydown. We appreciate your kind words, especially towards our lovely staff. My apologies for the ants sighting during your stay. We take pride in the cleanliness of our entire hotel. Your feedback at checkout allowed us to deep clean the room right away. There has been no ants sightings since. Thank you again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Thomas, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and room was large, clean and comfortable.
Stayed 3 nights in Jan 2022
Response from General Manager on 27 Jan 2022
Hi Thomas, We appreciate your feedback and I'm happy enjoyed your stay with us. We hope you return again!!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay. The General Manager who greeted us on our first day was very informative and a pleasure to meet. Take his suggestion and try the coffee and English muffins offered at the continental breakfast. Overall location is great and the condition of the property is very nice.
Stayed 1 night in Dec 2021
Response from General Manager on 6 Jan 2022
Hi Jon, Thank you for your kind words. It was a pleasure meeting you as well. I'm glad you enjoyed the world famous English Muffins from Model Bakery. Please come visit us again when you are in the area.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay
Outstanding hospitality! Great location!
Stayed 2 nights in Dec 2021
Response from General Manager on 20 Dec 2021
Raymond, I truly appreciate your review. Thank you for mentioning the outstanding hospitality you experienced while staying with us. I'm proud to say, our entire team is genuine.. We want you to feel it when you first walk through the door. I call it the Aloha spirit..

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, friendly & helpful staff, delicious breakfast. Location is perfect for exploring St. Helena and easy drive to Calistoga.
Stayed 1 night in Dec 2021
Response from General Manager on 20 Dec 2021
Gabriel, thank you for the wonderful review. I'm glad you had an overall great experience in St. Helena. We would love for you to come back and visit us again. Happy Holidays!!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! We walked every night to the restaurants. Lots of cute shops all over.The rooms are fabulous. Very quiet. Awesome breakfast in the morning from Model Bakery! Staff are great!! Free parking.
Stayed 3 nights in Nov 2021
Response from General Manager on 18 Nov 2021
Hi Diane, Thank you for the feedback. We are glad you enjoyed your stay!! We are blessed to have many restaurants walking distance to the hotel and the English Muffins from Model Bakery are the best in the world! The staff appreciates your kind words as well. We hope you will visit us again.

8/10 Good

Jolene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from General Manager on 9 Nov 2021
Hi Jolene, Thank you for your 8/10 rating!!

10/10 Excellent

Johannes

Stayed 1 night in Nov 2021