Indoor pool, pool loungers
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Reviews of Holiday Inn Express Hotel & Suites St. Cloud, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites St. Cloud, an IHG Hotel
4322 Clearwater Road, St Cloud, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 987 reviews" "
Rating 8 - Good. 310 out of 987 reviews" "
Rating 6 - Okay. 85 out of 987 reviews" "
Rating 4 - Poor. 32 out of 987 reviews" "
Rating 2 - Terrible. 17 out of 987 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff clean newer property.
Stayed 1 night in May 2024

8/10 Good

Yia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but crazy what you have to pay for 1 night stay these days. The breakfast could have been better than precooked sausage patties & eggs.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline, Brillion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Philemon

Liked: Cleanliness, staff & service, property conditions & facilities
Its cleanliness.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024

4/10 Poor

Vicki

Stayed 1 night in Mar 2024

10/10 Excellent

Bruce, Clearbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Mar 2024

2/10 Terrible

Bonnie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was out, pool was cold, our toilet and one of the showers in our room didnt work. Not happy with this
Stayed 1 night in Feb 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel offering all amenities one could require. Very clean and comfortable. Fast food dining within easy walk. Gas within a block. 10 min drive to Costco or walmart. Staff very courteous and professional. Nice hot breakfast. For price, it was second to none. Highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

melissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, kind, knowledgeable, quick check in. Took my preferences into consideration. Clean quiet rooms and facility. Lots of parking and easy to find.
Stayed 1 night in Jan 2024

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Véry clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, nicely decorated, comfortable bed, and quiet room.
Stayed 1 night in Jan 2024

10/10 Excellent

Billy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and the parking was simple the breakfast was perfectly cooked
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Jacquelyn

Business traveller
A bit outdated
This hotel quality has decreased over the years. It is convenient but hotel is lacking updates.
Stayed 3 nights in Sep 2023

8/10 Good

Poonam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emilia was really helpful and staff was extremely good. Thanks for making my stay like home.
Stayed 20 nights in Jun 2023

10/10 Excellent

Christi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Morgan

Stayed 1 night in Dec 2023

10/10 Excellent

Tammie

Travelled with family
Liked: Property conditions & facilities
Friendly staff. Clean rooms.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, no scented products used. Nice pool area.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service
The heat register blew so strongly and loudly, that it blew my hair even if I was standing on the opposite side of the bed. And it was so loud, I finally had to get up in the middle of the night and shut the whole thing off. (Good thing the outdoor temps weren’t below zero!) There we’re no rattles or any extraneous noises, just a loud blower that was too strong. Also, the bathroom had a LOUD fan that came on with the light switch. Awful!! If I’d get up in the middle of the night to use the bathroom, the loud fan which comes on with the light switch, wakes up my husband!! Not acceptable. The fan needs a separate switch, like other hotels. Because I booked with Expedia, I was charged an extra $4.00 in case I trashed the room they’d have a credit card on file. Ridiculous. Junk fee. I will think twice before booking with Expedia again.
Stayed 1 night in Nov 2023

8/10 Good

Ginny

Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonder ful here. We'll stay at this property every time we visit!
Stayed 1 night in Oct 2023

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stop and rest.
Good location off of the interstate, near to a large gas station and fast food.
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
Our room was clean! And comfortable!! Breakfast was very good
Stayed 1 night in Sep 2023

10/10 Excellent

McKenzie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was amazing 👏 Beds were very comfortable and clean. Breakfast had variety and tasted excellent.
Stayed 1 night in Sep 2023

8/10 Good

DeWayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel and good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Safe, clean with a great free breakfast!
Stayed 1 night in Sep 2023

10/10 Excellent

IVAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was close to interstate yet noise was negligible. Breakfast was good, plentiful, and good options...did I mention plentiful??!! Rooms were clean and a nice pool.
Stayed 2 nights in Sep 2023

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I didn’t like that the toilet had poop on it and splattered on wall when I called front desk they came up and cleaned it up
Stayed 1 night in Aug 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well cared for.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chelsea

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was extremely helpful and kind. She placed me in a room with my dogs in mind which I appreciated. The room was clean on arrival, plenty of parking. All this was much appreciated after a long day of travels.
Stayed 1 night in Aug 2023

10/10 Excellent

Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Judith, Osage

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice room and property.
Stayed 1 night in Jul 2023

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in were very friendly.
Stayed 1 night in Jul 2023

6/10 Okay

Donald

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Location is good - staff is not that friendly and hardly speaks to you.
Stayed 2 nights in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Quentinn

Stayed 2 nights in Jul 2023

10/10 Excellent

Daina

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023

10/10 Excellent

Kasondra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just the showers could use more water pressure! It was like a heavy mist coming out of the shower head with no way to adjust it. Otherwise the facility was great!
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We use this hotel almost every year for our family reunion. The pool area is spacious enough for parents to watch kids swim and still remain dry, and the breakfasts are delicious. The only hitch this year was one of the 2 elevators not working for a few days. With a nearly full hotel it made for a big inconvenience, but I’ve certainly experienced worse.
Stayed 4 nights in Jul 2023

6/10 Okay

Rebecca

Stayed 1 night in Jul 2023