Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
52509 National Rd E, St. Clairsville, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 570 out of 811 reviews" "
Rating 8 - Good. 201 out of 811 reviews" "
Rating 6 - Okay. 21 out of 811 reviews" "
Rating 4 - Poor. 12 out of 811 reviews" "
Rating 2 - Terrible. 7 out of 811 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and close to our event. Will return under same circumstances
Stayed 1 night in May 2024

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight on a road trip. Front desk workers were polite. Room/bathroom had a very strong sewage odor. We sprayed Lysol and ran our air purifier but the smell persisted. Hotel was otherwise clean and quiet. Did not eat breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean, comfortable rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, clean and modern. It’s right next to the interstate, which made it super convenient but the road noise was really loud. Our room was facing the interstate, so maybe rooms on the back side are quieter. Bathroom was nice, except the shower head. Water flow was poor and shower head was not good. The price was very good and overall we were happy with the stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and well organized breakfast bar. Seemed to pull its weight above what you expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay safe easy parking good Continental breakfast very clean room and very clean overall
Stayed 1 night in Apr 2024
Response from Andrea Millhouse GM on 15 Apr 2024
Thank you for your review! We're delighted to hear that you had a pleasant stay with us. Ensuring our guests feel safe and comfortable is always our top priority, and we're glad to hear that you found the parking convenient and the breakfast satisfying. It's great to know that you found your room clean and that you were pleased with the overall cleanliness of our property. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Linda

Liked: Amenities
Clean
Stayed 1 night in Mar 2024
Response from Andrea Millhouse GM on 1 Apr 2024
Thank you for your feedback! We're glad to hear that you found the hotel clean. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure you have a comfortable stay.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget-friendly property this place is super clean and nicer than the some "higher rated" hotels
Stayed 1 night in Mar 2024
Response from Andrea Millhouse GM on 1 Apr 2024
Thank you for your feedback! We're delighted to hear that you found the property to be clean and of good quality despite its budget-friendly nature. Providing a clean and comfortable stay is always our priority, and we appreciate your recognition of our efforts. If you have any further comments or suggestions, feel free to share them. We look forward to welcoming you back in the future!

10/10 Excellent

Brad

Travelled with family
Staff was very friendly and helpful. The breakfast was much more than expected. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Andrea Millhouse GM on 21 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed our breakfast offerings. It's always our goal to exceed our guests' expectations, and we're thrilled that we succeeded during your stay. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay. Everyone eas kind, rooms were clean, bed was comfy, breakfast was great too.
Stayed 1 night in Mar 2024
Response from Andrea Millhouse GM on 6 Mar 2024
We're delighted to hear that you had a pleasant stay with us! Providing clean rooms, comfortable beds, and a delicious breakfast is our top priority, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable experience. If there's anything we can do to make your next stay even better, please feel free to let us know. Safe travels until we see you again!

10/10 Excellent

Korene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was sparkling clean.
Stayed 2 nights in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be sparkling clean during your stay. Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're thrilled that we met your expectations.We hope you had a wonderful stay overall, and we look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing to stay with us!

4/10 Poor

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrea Millhouse GM on 6 Mar 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd like to understand more about what aspects of your stay could have been improved. If you're willing to share additional details about your experience or any specific areas where we can enhance our service, please feel free to reach out. We value your input and hope to have the opportunity to address any concerns you may have had.

8/10 Good

DeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. The wifi was out, probably because of the snow storm, when we got there but was working the next day. The breakfast bar was well stocked and there was two type of batter for the waffle maker, plain and cinnamon.
Stayed 2 nights in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback! We're delighted to hear that you found our rooms clean and spacious, and that you enjoyed our breakfast offerings, including the variety of waffle batters.We apologize for any inconvenience caused by the temporary wifi outage due to the snowstorm, but we're glad to hear that it was resolved promptly. Our team works hard to ensure that our guests have a comfortable and enjoyable stay despite any unforeseen circumstances.We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

10/10 Excellent

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean Place. We would stay again.
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for your positive review! We're delighted to hear that you found our hotel nice and clean, and we appreciate your willingness to stay with us again in the future. If there's anything specific you enjoyed about your stay or if there's anything we can improve upon to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another great stay!

8/10 Good

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, well kept hotel. Appreciated the cost and location. My only complaint is that housekeeping didn’t do very well at stocking the bathroom with plenty of toilet paper and what was supplied looked like a art of it had gotten wet and dried although it was in the protective paper. The pillows were a little lumpy but overall it was a good stay and I would go back again.
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel nice and well-kept, and we appreciate your compliments on our cost and location. We apologize for any inconvenience you experienced with the bathroom amenities and the pillows. Rest assured, we'll address these issues with our housekeeping team to ensure they are properly stocking the bathrooms and maintaining the quality of our pillows. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

6/10 Okay

REBECCA

Liked: Cleanliness, staff & service
The hotel smelled like cigarette smoke. If you’re sensitive to that then this isn’t the hotel for you. The front desk staff was very friendly.
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the cigarette smoke odor during your stay. We take cleanliness and guest comfort seriously, and we will address this issue with our team to ensure a more pleasant experience for our guests in the future. We appreciate your kind words about our front desk staff and hope to have the opportunity to welcome you back under better circumstances.

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel. If you have any further comments or if there's anything specific you appreciated about your experience, feel free to let us know. We hope to welcome you back in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it
Such a great experience for a solo traveler . Easy highway access, affordable. A real win-win
Stayed 1 night in Feb 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us during your solo travels! We're thrilled to hear that you had such a positive experience and found our hotel to be conveniently located and affordable.Providing a comfortable and convenient stay for all our guests is always our top priority, and we're delighted that we were able to meet your expectations.We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Price was great, hotel was clean and nice, and staff were very friendly. They even gave us cookies when we arrived at 2:00am!
Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you enjoyed your stay and that our team was able to provide friendly service, even during the late hours of your arrival.We strive to create a welcoming and comfortable environment for all our guests, and it's great to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Dan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Christina L

Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We're glad to hear that you had an overall positive experience during your stay.If there were any specific areas where we could improve and earn that fifth star from you next time, please feel free to share. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations.

10/10 Excellent

Bagrat

Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Doug

Stayed 3 nights in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We're glad to hear that you had an overall positive experience during your stay.If there were any specific areas where we could improve and earn that fifth star from you next time, please feel free to share. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Stayed 2 nights in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, rude staff
Impressively clean hotel with horrendously arrogant front desk employee. Sir, when asked about a $50 hold that went unmentioned rather than saying "I've worked for every major hotel chain & I get this question all the time so take it up with your bank because it has nothing to do with me" perhaps you should come up with a better response. I mean, if you get asked all the time about it then it would seem you'd be aware of it & able to just say "we put a hold on your card for whatever, it falls off in 3 days." Its $50 & according to you you're aware of it so how about just making others aware at check in & not being so sneaky about it. They have a right to know. 50 bucks, no biggie. Just acknowledge it. And p.s. NOBODY cares how many "major" hotels you once worked at....nobody.
Stayed 3 nights in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the miscommunication regarding the hold on your card. Our aim is always to provide clear and transparent information to our guests, and we regret that we fell short of this during your stay.Rest assured, we take your comments seriously, and we will address this issue with our front desk staff to ensure that all guests receive accurate and courteous responses to their inquiries.We truly value your feedback as it helps us to improve our services and ensure a better experience for future guests. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to contact us directly.Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very pleasant staff!
Stayed 1 night in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel clean and our staff pleasant. We strive to provide the best possible experience for our guests, and it's wonderful to know that we met your expectations. If you have any suggestions for how we can further improve our services, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

brian

Stayed 3 nights in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you so much for the fantastic rating! We're thrilled to hear that you had a perfect stay with us. Providing excellent service and accommodations is our top priority, and we're glad to see that reflected in your experience. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Gary, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Price is very reasonable. Beds are very comfortable. Breakfast is very good. When we stayed, the main hot breakfast was bacon and scrambled eggs. I travel alot often and the eggs actually tasted like eggs instead of like most hotels the eggs are watered down and are over cooked. The rooms were quite even though are room was next to the elevator, even though we asked not to be put in a room next to one. The kids who always run down the hall out of controlly, " thanks to the parents", was not so loud, unlike some hotels. As far as the bad, the front desk women were not friendly like the staff from 3 years ago. They made us feel like they hated their job and hated people. The bath tub was odd. The tub was narrow and concaved. They use wall flowers everywhere like they're trying to mask something that smells bad. The only thing that i smelled bad was the plug in wall flowers! The rooms didnt smell bad and no cigarette smell:) (yes I know its a non smoking hotel, but those who travel know what I mean.)
Stayed 1 night in Dec 2023

8/10 Good

brian

Stayed 5 nights in Dec 2023
Response from Andrea Millhouse GM on 29 Feb 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We're glad to hear that you had an overall positive experience during your stay.If there were any specific areas where we could improve and earn that fifth star from you next time, please feel free to share. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations.

10/10 Excellent

Dianna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Loved this hotel. It was VERY clean. The breakfast was good and staff was great. The location was close to dining.shopping and attractions. Definitely recommend staying here.
Stayed 2 nights in Dec 2023

8/10 Good

Priyashraba, Willowbrook

Stayed 1 night in Dec 2023

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 2 nights in Dec 2023

8/10 Good

brian

Business traveller
Liked: Cleanliness, amenities
Good value
Stayed 5 nights in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for concert in Wheeling W Virginia
Very clean and comfortable. Easy access from the highway, would definitely stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the bed very comfortable. Probably the best sleep I’ve gotten on an overnight stop. Will definitely stay here the next time I drive through the area. Very good value for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Room was clean and comfortable. Plenty of room and all of the amenities were great. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was very nice, even though I got there at midnight! The hotel itself and the room I stayed in were immaculately clean. It was a soft comfortable bed, and the heat worked very well (I was so cold I cranked it).
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
clean, convenient to highway and lots of good food options down the road, especially Mexican restaurant was excellent and highly recommended.
Stayed 1 night in Nov 2023

10/10 Excellent

Dan

Liked: Cleanliness
Great price with a great hot breakfast!
Stayed 1 night in Nov 2023