Phone didn,t work, back security door broken and multiple staff notified for which they stated they wanted to have customers access the back door at all times from out side. Small lizard running through lower level hall way under doors of rooms, mold build up around top of shower stall, AC unit caked with dust, which unit sometime workded and sometime didn't. Mutiple requests for room cleaning, emptying trash and needed clean toweld - all requests never were followed though, had to empty our own garbage.