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Reviews of Comfort Inn South - Springfield

2.5 out of 5
Comfort Inn South - Springfield
3776 S Glenstone Avenue, Springfield, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 332 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping
Stayed 3 nights in May 2024

10/10 Excellent

Xavier, CAMDEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in May 2024

10/10 Excellent

Dalton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice
Stayed 1 night in May 2024

10/10 Excellent

Dani Ann

Travelled with family
Liked: Staff & service, amenities
Great staff and comfy beds.
Stayed 3 nights in May 2024

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 3 nights in Apr 2024

6/10 Okay

John, Green Cove Springs

Travelled with family
During our extended stay, room service was very spotty at best. Supplies were not refilled, and garbage was not always emptied.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tracy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and good service. Bed comfortable and good amenities. I really loved the pool area. It is set on the near edge of retail shopping & dining with endless choices (NOT downtown though). Property overall weel maintained but showing slight age (in pool area I loved and some wear). I would like to stay again sometime.
Stayed 2 nights in Apr 2024
Response from Diana GM on 26 Apr 2024
Dear Amy,Thank you for the nice comments about your stay.

6/10 Okay

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service
We booked because they have a hot tub, but the hot tub was lukewarm at best and the jets were too strong with no way to adjust how high they are. Also the water pressure and temperature in the shower were nothing to write home about either.
Stayed 1 night in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of doors slamming close. I assume it was guest returning to their rooms. I was on 3rd floor and heard people walking above me from 4th floor. Once I turned fan on the noise was not as noticeable.
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stop with the family as we traveled through on a road trip. Kids liked the pool. I appreciated the free laundry facility. Breakfast was decent.

6/10 Okay

Samantha

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Tiffani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little small, a little dated, but clean and affordable. Staff was kind. Beds were comfortable. Breakfast was good.
Stayed 1 night in Mar 2024

2/10 Terrible

Kenny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There heater dont work room smalls like vomit .curtains dont close all the way
Response from Diana gm on 15 Apr 2024
Im sorry you were not happy with your room

10/10 Excellent

Judy, Topeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. Best breakfast I have had at a hotel. Definitely worth the stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, good breakfast.
Stayed 2 nights in Feb 2024

2/10 Terrible

Darren

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana GM on 19 Feb 2024
Dear Darren, Im sorry you were not happy with your stay.Your satifaction is important to us. Sincerely,Diana

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool and Hot Tub not open. Should have stated that or gave a discount for services not being available to use.
Stayed 1 night in Feb 2024
Response from Diana GM on 14 Feb 2024
Dear Jeff,Our pool was down for painting, we tried to pick our slow time to do this. We stated on the Choice web site about the closing. WE opened the pool on February 9th .My front desk was instructed to remind guests before they checked in .Sorry for the inconvenience .

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, fast check-in and gave me a small upgrade. We were only in town for one night but I'd stay here again. Plus side... Great location!
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept, especially for an older Comfort Inn that hasn't had the renovations that many I know have gotten in the last 4 or 5 years. I think this one is older than that. But it is very well kept inside and out. It is a bit out of the way for Springfield, but was quite close to where I was going. I will likely stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near where I needed to be and very comfortable beds! Staff was helpful, breakfast was hot and tasty! I’d use this hotel again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Tim

Travelled with partner
Was good. Clean and comfortable but when we arrived pool and hot tub were not in working order which is why we chose the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Josh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this location due to the pool and hot tube accessibility and neither were available as clewelt stated as thry were botb ammenities.
Stayed 1 night in Feb 2024

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service, amenities
It was ok.

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok.

4/10 Poor

Martin

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
We were expecting the pool to be operational and it was closed. Breakfast was at 7:00 and not at 6:00. We had to be on the road before 7:00.
Stayed 1 night in Feb 2024

6/10 Okay

Wayman

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony, Joplin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay here! Never use Expedia! You will find very unsafe conditions and horrible service from both companies. Ive been ripped off over $250 from Expedia!
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and it had a good breakfast. The hotel is a little older, but still was very clean. Walking distance to the outback restaurant, and IHOP. Was quiet, so was able to get a good nights rest the night that we stayed.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for a good price
Staff was friendly and accommodating. It was very quiet. The pool was closed for repairs, but that didn’t affect us. However, if you plan to use the pool, it might be best to call the hotel directly before booking to make sure it's open again. It was completely drained. The hotel had a decent breakfast, but it was the exact same this all 3 mornings. No variation. Coffee & water available in the lobby 24/7, plus in room coffee makers. Beds & pillows were comfy for me, but my boyfriend would have preferred a flatter pillow. The hotel is very close to lots of shopping & dining options. Situated just north of James River Freeway for convenient access.
Stayed 3 nights in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jenifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the property ok, the staff at the front desk however were offensive. When i commented on the pool being closed, which was disappointed as our family picked a place to stay that had an indoor pool the comments made by the clerks were defensive i was told that she told me this at check in (if she did i didnt hear her) and also the man said its on all the web sites (no it is, if it is listed on the website then it is hidden and should be listed under the pool section) they both had a negative attitude and treated me like it was somehow my fault. Rude. Also another lady doing houskeeping made comment about needing the elelavtor while i was already waiting there for it. The customer service as far as attitude and professionalism needs great improvement and no I do not plan to use the hotel again for that reason especially if our family is counting on a pool.
Stayed 1 night in Jan 2024
Response from Diana GM on 29 Jan 2024
Dear Jenifer, Im sorry about the pool we are trying to get it painted.I tried to pick our slow time to do it. I will address my staff about their rudeness ,that is never acceptable.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evening front desk was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist who checked me in was super helpful with my requests. Room was specious and comfortable! I appreciated the quietness and felt safe during my stay. Additionally, the warm breakfast selections were plentiful. Much thanks to one of the breakfast hosts for her kindness and humor.
Stayed 3 nights in Jan 2024

4/10 Poor

Brad

Liked: Staff & service, property conditions & facilities
Disappointed
The whole reason we booked this motel was to enjoy the indoor pool and hot tub. Upon checking in, we were informed both were closed for the weekend. Aside from that the room was mediocre.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dena

Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rodney

Travelled with partner
Liked: Staff & service, amenities
Over all clean, staff accompanied our room choice easily, hot tub large and warm but shoots loud bubbles rather than water jets.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Dec 2023