All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very convenient location to bus and cruise terminal.
Margot
Stayed 1 night in May 2024
6/10 Okay
Candice
Travelled with family and small children
13 May 2024
Decent hotel for a 2 night stay. Quite busy with lots of tour groups coming by which can make it tricky to get service. However, staff are very friendly.
Large room. Good breakfast. Across from a park and easy access to restaurants and shopping. The staff was very nice and accommodating. The rooms could use a face lift, but overall clean., spacious and comfortable. We woulf come cack to this location..
The staff were very friendly and helpful. I could not fault the staff. The bathrooms however need some work as we had a couple of rooms and on both occasions something was not right in them.
overall a good hotel to stay at, but bathroom once arrived was not cleanly. There were stains all over the bathroom door, and the couch was ripped like a cat had attacked it.
I stayed at Leonardo Hotel after a cruise. The hotel was centrally located with numerous restaurants to choose. I ate at Khan’s Restaurant which is 2 blocks away which had delicious food with low prices. The hotel cost is very reasonable. They held my luggage while I did an excursion via a local taxi to Stonehenge and Salisbury which was also reasonably priced. My hotel room was very comfortable and clean. No complaints. I highly recommend Leonardo Hotel in Southampton.
Dear Waseem, We're glad you chose to stay with us and that you had a memorable experience! Thank you for being such fantastic guests . We can't wait to have you back for another wonderful stay in the future . Kind Regards Morita VenzenDuty Manager
Very nice, apart from car parking, making it really inconvenient, which had me received a parking panelty the following morning.
Lester
Stayed 2 nights in May 2024
Response from Morita on 9 May 2024
Dear Lester , Thank you for taking the time to write your review following your recent stay here at Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Okay
Drew
Travelled with family
6 May 2024
Liked: Cleanliness, staff & service
Had lots of noise from room next to us at 1.00-2.30am.
Could also hear noise outside from even with the window closed.
Drew
Stayed 1 night in May 2024
Response from Morita on 9 May 2024
Dear Drew, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.Kind Regards Morita VenzenDuty Manager .
Dear Williams We thrilled to hear that you had a wonderful experience during your recent stay .
4/10 Poor
Deborah
Travelled with family
1 May 2024
We encountered several problems: deadbolt not working, toilet not flushing well, only very hot water from sink, TV volume difficult to adjust, staff entered room even though do not disturb was on door. Sam, night manager, did attempt to help by providing several amenities, but that does excuse the poor conditions in the room.
Deborah
Stayed 1 night in Apr 2024
Response from Morita on 3 May 2024
Dear Deborah , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
Dear Rob,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
Friendly staff, short walk to city center accroos large park.
Robert
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Robert, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
Despite getting an upgrade to an executive room on the 9th floor, the carpet was stained, chipped bathroom tiles and no tissues in the bathroom either. Constant loud banging of doors all night.
Menu choices limited and expensive- £17 for a burger! However staff were friendly and polite
Natalie
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Natalie , Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
This was fine. The room was feezing, thermostat couldn't be adjusted and the shower little more than a tepid dribble that you had to stand very close to the wall to get slightly wet. The shower had a shower curtain, which is horribly old fashioned. I would've liked to see a fridge and free bottled water in the room. I appreciated the hairdryer. I stayed in a 'standard' room and I guess a higher price band room would be more modern.
However, the bed was comfortable, and the bar/cafe and staff were excellent.
What really lets the place down is beyond its control; the road works that make it difficult to cross the road and navigate into the city centre. It is convenient for the centre.
Joanne
Stayed 2 nights in Apr 2024
Response from Morita on 27 Apr 2024
Dear Joanne, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 Good
Tiffany
Business traveller
24 Apr 2024
Liked: Cleanliness, staff & service
food options open until late, which is very convenient
Tiffany
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Tiffany, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
I actually tried to give a four star rating, but there seemed to be a glitch in the system that would only allow three stars. The reason it lost one star was a hotel policy I have never seen before. Maybe it is common in England, but I don’t like it. The policy is that they won’t give you access to your room until the official check-in time — even if your room is ready. They would prefer that you sit in the lobby and wait for hours while your clean and vacant hotel room is also waiting for you. I sure hope that policy doesn’t spread to other places.
Anyway, other than that the staff was wonderful and I really liked the location. The hotel literally sits on the border between two vastly different neighborhoods. Go out the back door, and there are only Halal takeout restaurants, mosques, and women in hijabs and veils. Go out the front door, and England and pubs await you.
Fredric
Stayed 2 nights in Apr 2024
Response from Sam on 2 May 2024
Dear Fredric,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Charlotte
Travelled with family
21 Apr 2024
Nice and clean, good location
Charlotte
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Charlotte ,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 Excellent
Joycelina
21 Apr 2024
Joycelina
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Joycelina, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
We enjoyed staying at the Leonardo Hotel in Charlotte Place in Southampton. The staff were courteous and helpful. The breakfast was good and checking in and out was easy.
The hotel did go the extra mile by letting us store our luggage for a few hours before our check in time so we could go out and look around the shops and attend the local showcase cinema.
Terry
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Terry , Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us, especially the kind comments about our fantastic new bedrooms!When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind regardsMorita VenzenDuty Manager .
This Hotel is Amazing Really Lovely Hotel Lovely rooms and great space i will Definitely Recommend this Hotel and would go back to stay there.
Maureen
Stayed 2 nights in Apr 2024
Response from Morita on 27 Apr 2024
Dear Maureen , Thank you so much for your kind words ! We re thrilled to hear that you had a great experience with us . Kind Regards Morita VenzenDuty Manager .
10/10 Excellent
Victoria E
20 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first room we were given on floor 11 had a very pungent smell and mould on the carpet. We could not sleep there. Luckily the wonderful reception team relocated us and everything else was fine
Victoria E
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Victoria , We're glad to hear you had a positive experience ! Thanks you for your glowing review . Kind Regards Morita Venzen
Overnight stay whilst visiting Southampton. Good hotel and staff. Good breakfast with lots of choice. Literally situated in the middle of a busy roundabout with extensive roadworks all around so getting to it on foot involved lots of complicated road crossings. Situated right next to the parks so lovely once you made it across the roads.
Janet
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Janet , Thank you for the lovely review. We're honoured to have earned your recommendation. Kind Regards Morita VenzenDuty Manager .
10/10 Excellent
Julie
Travelled with family
18 Apr 2024
Great place to stay friendly staff
Julie
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Julie , We're thrilled to hear you had Fantastic experience . We're grateful for your support . Kind Regards Morita VenzenDuty Manager .
Thank you .. front desk manger and crew was amazing made my trip fabulous
Julie
Stayed 2 nights in Apr 2024
Response from Sam on 17 Apr 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
No parking bay at this hotel, very inconvenient. Staff not super helpful, This hotel is on a roundabout with no safe place for pedestrians to cross. The room itself was good, clean, spacious enough for our group of three, but water pressure was terrible and few amenities. I wouldn’t stay here again.
Keryn
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Keryn,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
6/10 Okay
Rod
13 Apr 2024
Disliked: Staff & service
Rod
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Rod,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
10/10 Excellent
Kim
Travelled with family
10 Apr 2024
Comfortable bed, good shower. Everything you need apart from parking. We couldn’t park nearby so parked a 20 min walk away for £12 for 24 hours. Due to lack of parking we would not stay again
Kim
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Kim,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
Dear Julie, It's wonderful to receive such positive feedback ! We appreciate you choosing us for your stay. We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
Dear Bridget , We're grateful for your positive feedback! We appreciate you choosing us for your stay . We hope to welcome you back again in the future ! Kind Regards Morita Venzen Duty Manager .
Only down side no parking but found somewhere not to far. Staff friendly and hotel good condition. Breakfast was very nice. Would stay again
Paul
Stayed 1 night in Apr 2024
Response from Morita on 9 Apr 2024
Dear Paul, Thank you for sharing your experience with us ! Were delighted that you had a enjoyable stay . We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
4/10 Poor
Thomas
4 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I was placed in a room with the door right by the lifts making it very noisy, the bathroom was also very small and dirty. The window was tiny making it feel very dark and even smaller in the room
Thomas
Stayed 1 night in Apr 2024
Response from Morita on 27 Apr 2024
Dear Thomas, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
8/10 Good
wildamarie
Travelled with partner
31 Mar 2024
Liked: Cleanliness, amenities
The bed was comfortable, just as we wanted it , and the room insulation was great too .
wildamarie
Stayed 2 nights in Mar 2024
Response from Sam on 1 Apr 2024
Dear WildamarieWe very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
8/10 Good
Xavier
29 Mar 2024
Liked: Cleanliness, staff & service
was fine
Xavier
Stayed 1 night in Mar 2024
Response from Sam on 1 Apr 2024
Dear Xavier,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 Poor
Avi
13 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Avi
Stayed 2 nights in Mar 2024
Response from Morita on 14 Mar 2024
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
Michael
Stayed 1 night in Mar 2024
Response from Morita on 10 Mar 2024
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
William
Stayed 4 nights in Feb 2024
Response from Morita on 3 Mar 2024
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .
6/10 Okay
Andreas, Naples
Business traveller, Travelled with partner
24 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
No elevator.
Andreas
Stayed 1 night in Feb 2024
Response from Morita on 25 Feb 2024
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .
Easy city centre location, perfect for visiting Southampton.
Sean
Stayed 1 night in Feb 2024
Response from Morita on 25 Feb 2024
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
6/10 Okay
Gary
Travelled with partner
16 Feb 2024
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
Gary
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager