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Reviews of Fairfield Inn & Suites by Marriott Greenville Simpsonville

2.5 out of 5
Fairfield Inn & Suites by Marriott Greenville Simpsonville
3821 Grandview Dr, Simpsonville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 333 out of 482 reviews" "
Rating 8 - Good. 98 out of 482 reviews" "
Rating 6 - Okay. 29 out of 482 reviews" "
Rating 4 - Poor. 10 out of 482 reviews" "
Rating 2 - Terrible. 12 out of 482 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Toilet didn’t work in first room - moved us to another room and issues with AC and bathroom but staff was excellent in trying to resolve issues.
Stayed 2 nights in May 2024

10/10 Excellent

Gary, Rancho Mirage

Travelled with family
Everything was first class
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located to the placea i needes to go. Front deak was great. The breakfast person was a little rude when i poured juice down a coffee drain that was not a drain. The peraon was a little upset when she told me. Her tone of voice could have been nicer. There was no sign saying it was not a drain. I apologized to her but she juat shooked her head and walked away with it to dump it out..
Stayed 2 nights in Apr 2024

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to a show we came to see, and it was super convenient. Everything was clean, and went seamless! We also enjoy the breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not that helpful
Stayed 1 night in Apr 2024

6/10 Okay

Kathryn

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, average amenities, needs serious upgrades! Electrical tape on exit door handles, uneven carpet in elevators ( lawsuit waiting to happen), homeless residents and construction crews (working elsewhere not on hotel). Elevator extremely loud. Avoid second floor and at least the first 3 rooms near the elevator. The staff was fantastic though. Everyone kind, helpful and working hard!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kedra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like staying here i have to come in town to visit family. The staff is always nice and friendly and the hotel is clean. This is my go to location when i need a room.
Stayed 1 night in Feb 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 3 nights in Mar 2024

8/10 Good

Nancy

Stayed 2 nights in Jan 2024

10/10 Excellent

Dinah, Sumter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! I have stayed here twice now. It is clean, the staff is very friendly, and it is convenient. I will definitely be staying here again.
Stayed 2 nights in Mar 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for staying after a long ride.
Stayed 1 night in Mar 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Earl

Stayed 1 night in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
They have very nice rooms. It was clean and comfortable. I slept well. They have a nice variety for breakfast. The staff were nice and friendly. There was a Pizza Hut next door and a Dollar Tree within walking range. I will definitely stay here again when I am in the area.
Stayed 4 nights in Mar 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overnight — good pizza next door. Better than average breakfast. Wonderful shower
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean
Stayed 2 nights in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility. Staff was friendly upon check in. Breakfast bar was very good. Many choices.
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical visit.
Friendly and helpful staff. Very clean, good location.
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 26 Mar 2024
Thank you for being our guest. It's wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean and modern
Stayed 4 nights in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Daniel,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Darrell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff really helpful nice area clean rooms
Stayed 1 night in Feb 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Darrell,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, looked brand new! Front desk was helpful, ample close parking, room and bed comfortable.
Stayed 2 nights in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Kim,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Tonya

Stayed 2 nights in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Tonya,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, well decorated, very clean, friendly staff. You would be very happy with this choice.
Stayed 1 night in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Ronnie,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

linda m

Travelled with family
Stayed 2 nights in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Linda M,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

6/10 Okay

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Site attempts to collect an incident hold and that is not mentioned anywhere under the payment options when it was purchased.
Stayed 1 night in Jan 2024
Response from Gabbie Ross on 25 Jan 2024
Dear Bradley,First and foremost, thank you for being our guest. I am sorry that you were not informed of the incidental authorization prior to check-in. I certainly understand how that would be frustrating. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gabbie Ross on 25 Jan 2024
Dear Karen,First and foremost, thank you for being our guest. We strive to deliver all guests with an amazing, hassle-free experience. It is clear that your stay fell short of that goal, and for that I apologize. I certainly understand how that would be frustrating. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

6/10 Okay

Nicefora, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
I was not satisfied because we don't get our breakfast.....I didn't remember that the clerk did say about the time of the breakfast....it's also my fault because I didn't ask....
Stayed 1 night in Jan 2024
Response from Gabbie Ross on 25 Jan 2024
Dear Nicefora,First and foremost, thank you for being our guest. I am sorry to hear that you did not get to enjoy the breakfast. I certainly understand how that would be frustrating. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in the Simpsonville Area
We stay here every year after Christmas to visit family. We have tried other hotels in the area and this is the best both in service, cleanliness and an excellent breakfast.
Stayed 5 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Anonymous,First and foremost, thank you for being our guest. Thank you for taking the time to tell us about your experience. We strive to deliver all guests with an amazing, hassle-free experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabbie Ross on 6 Feb 2024
Dear Benita,Thank you for being our guest. It is wonderful to hear that your stay was comfortable, clean, and hassle-free. We look forward to being of service again soon!Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly service
Stayed 3 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Dung,First and foremost, thank you for being our guest. We strive to deliver all guests with an amazing, hassle-free experience. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for couple on business.
We were looking for real estate and were in and out of hotel. Were able to get a good rest each night and the breakfasts in the morning prepared us well for our busy days. The hair dryer in our room did not work, but I took to desk and they promptly replaced it with an even better model that worked—very pleased with their quick response
Stayed 2 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Cynthia,First and foremost, thank you for being our guest. We strive to deliver all guests with an amazing and hassle-free experience. I'm glad to hear the front desk was able to get the hair dryer issue resolved quickly. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Ron

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to the areas amenities.
Stayed 3 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Ron,First and foremost, thank you for being our guest. We strive to deliver all guests with a hassle-free and amazing experience. I am happy to hear we succeeded in that for you. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Kyle

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Kyle,First and foremost, thank you for being our guest. We strive to deliver an amazing and hassle-free experience, and I am happy to hear that we succeeded in this goal. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

6/10 Okay

Maria c

Travelled with family
Stayed 1 night in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Maria,First and foremost, thank you for being our guest. We strive to deliver an amazing and hassle-free experience. It's clear that your stay fell short of that goal, and for that I apologize. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Rooms were clean and checkin was fast.
Stayed 2 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Dennis,First and foremost, thank you for being our guest. We strive to deliver an amazing and hassle-free experience, and I am happy to hear that we succeeded in this goal. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very nice establishment. Will frequently use them and recommend them to others.
Stayed 1 night in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear James,First and foremost, thank you for being our guest. We strive to deliver an amazing and hassle-free experience, and I am happy to hear that we succeeded in this goal. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service
Friday night, there was a lot of noise in the hallway throughout the night.
Stayed 6 nights in Dec 2023
Response from Gabbie Ross on 25 Jan 2024
Dear William,First and foremost, thank you for being our guest. I am sorry to hear that your stay was interrupted by other guests. I certainly understand how that would be frustrating. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Glendalee

Stayed 2 nights in Nov 2023
Response from Gabbie Ross on 25 Jan 2024
Dear Glendalee,First and foremost, thank you for being our guest. We strive to deliver an amazing and hassle-free experience, and I am happy to hear that we succeeded in this goal. Thank you for taking the time to tell us about your experience. Your feedback is always greatly appreciated. I hope that we will have another opportunity to be of service to you.Sincerely,Gabbie RossGeneral Manager

10/10 Excellent

Gina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was great. The staff was so helpful. Our room was clean and fresh. Breakfast is always good. The hotel was quiet and good for sleeping. We'll be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly perfect stay. The room (408) was clean and quiet The bath and shower had all amenities with a low carbon footprint. One of the light bulbs was not functioning so I exchanged it for another and I did not notice black out curtains to the night was not as dark as I had hoped. Otherwise it was a pleasant stay and I felt very comfortable. Would I come back again? Yes for sure. Very friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Amenities
Nice property
Stayed 2 nights in Oct 2023