Exterior

Reviews of Shanghai Joyful Star Hotel

3.5 out of 5
Shanghai Joyful Star Hotel
No. 75 Morningside Rd., Pudong New Area, Shanghai, Shanghai

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 322 reviews" "
Rating 8 - Good. 141 out of 322 reviews" "
Rating 6 - Okay. 56 out of 322 reviews" "
Rating 4 - Poor. 21 out of 322 reviews" "
Rating 2 - Terrible. 20 out of 322 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family, Travelled with partner
We had a family room. Good experience there.
Stayed 1 night in Apr 2024
Response from lucy on 25 Apr 2024
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!

6/10 Okay

lucy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It’s almost impossible to get the pickup service but dropping off is very good.
Stayed 1 night in Mar 2024
Response from lucy on 28 Mar 2024
Dear customer: Hello!Regarding the incident where you mentioned that the shuttle bus was not utilized, we have understood that you were sent by your friend and did not receive it. As you gave us a very low score, we have also looked into it indirectly. It turned out that your friend wanted to go to the room but was unwilling to cooperate with the front desk to register. In such a situation, our hotel also requires registration for both check-in and visitors for the sake of guest safety, without any intention of making things difficult. We hope for your understanding!

8/10 Good

Willie

Liked: Cleanliness, staff & service
The shower was not working that well
Stayed 1 night in Mar 2024
Response from lucy on 14 Mar 2024
Dear customer: Hello!We have reviewed the issue you raised and promptly replaced the shower head with a new one. Thank you again for your stay!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, easy transfer, comfortable room
Stayed 1 night in Mar 2024
Response from lucy on 8 Mar 2024
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, Adjacent to the Outlets, you can consult the front desk for specific details. We warmly welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your next visit!

8/10 Good

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from lucy on 21 Feb 2024
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, Adjacent to the Outlets, you can consult the front desk for specific details. We warmly welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your next visit

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal stay for airport.
After 4 weeks of travelling the last thing i wanted was a plane delay and hours stuck in the airport, booked the hotel and immediately got full details including photos of the free shuttle service from the airport. A short 15 minute drive and arrived at the hotel, met by a wonderful freindly lady on reception (who could also speak english which helped immensely)who allowed me to check in early and offered me breakfast, later on also advised me on where to go for local shops and booked me on the free shuttle later back to the airport. My flight ended up cancelled and unfortunately the night receptionist wasnt as fluent in english so i couldnt get any assistance with extending my stay at the hotel so left for the airport to sort out my flight. Clean amd comfortable room, shops and restaurants within walking distance , free airport shuttle service both directions , hotel dont quite look like pictures but all in all a great alternative to the airport allowing a decent sleep and freshen up.
Stayed 1 night in Jan 2024
Response from lucy on 31 Jan 2024
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, Adjacent to the Outlets, you can consult the front desk for specific details. We warmly welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your next visit!

10/10 Excellent

Xia

Stayed 3 nights in Jan 2024
Response from lucy on 24 Mar 2024
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

2/10 Terrible

Linghong

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from lucy on 29 Jan 2024
尊敬的客人:您好!很抱歉没给你带来好的入住体验,我们酒店旗下有3家酒店,其中有4星的海上铂悦,3星的溢喜小院,你都可以去试试。你第一次来就觉得我们酒店一般,就可以去试试其他2家酒店,为何还要再次来入住我们酒店,还直接就来个超差的评分,你是在鼓励我们吗?再次感谢你!

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have Suttle bus to pick up the guests. The room is smaller than the posting, but clean and neat. The bed is comfortable. The breakfast provides the variety of options.
Stayed 1 night in Jan 2024
Response from lucy on 22 Jan 2024
尊敬的客人:您好! 非常感谢您对我们酒店的支持, 我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的, 同时我们也很荣幸能为你提供最优质的服务。酒店还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,非常欢迎您无论商务出差或是旅行再次选择我们酒店! 真诚期待您的再次光临!

6/10 Okay

Linghong

Travelled with family
This hotel was so so.
Stayed 1 night in Jan 2024
Response from lucy on 16 Jan 2024
Dear guest: Thank you for your stay and feedback. We are a business oriented hotel!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, staff helpful but the location is best suited just for the airport. Had to book taxis to go into Shanghai itself to explore. Plenty of places to eat around the hotel though
Stayed 5 nights in Jan 2024
Response from lucy on 16 Jan 2024
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, Adjacent to the Outlets, you can consult the front desk for specific details. We warmly welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely looking forward to your next visit!

4/10 Poor

Wei Hua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shuttle bus is good, but it's noisy
Stayed 1 night in Nov 2023
Response from lucy on 29 Nov 2023
Dear customer: Hello! The hotel is located in the central area of the town, and passing vehicles may inevitably affect guests' rest. Therefore, the hotel has adopted double layered and thickened soundproof windows when purchasing windows. As long as you close the windows tightly, it can reduce external noise. We still look forward to your visit again and wish you a happy life.

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is friendly. everything is good. great value.
Stayed 1 night in Nov 2023
Response from lucy on 27 Nov 2023
尊敬的宾客: 您好!非常感谢您选择入住上海星之悦并分享了您的入住体验。酒店还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

10/10 Excellent

Wei

Stayed 1 night in Nov 2023
Response from lucy on 19 Nov 2023
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the highest quality service. The hotel also provides a 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up a flight, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, snacks, and so on. It only takes 3-5 minutes to walk, Adjacent to the Outlets, you can consult the front desk for specific details. You are very welcome to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!

6/10 Okay

Li

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from lucy on 6 Nov 2023
Dear guest, hello! Thank you very much for choosing to stay at Shanghai Xingzhiyue and sharing your stay experience. The hotel also provides a 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up a flight, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, snacks, and so on. It only takes 3-5 minutes to walk, Adjacent to the Outlets, please consult the front desk for specific details. We look forward to your next visit and wish you happiness!

10/10 Excellent

Xingniu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Oct 2023
Response from lucy on 24 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Hotel needs to makes guests aware before arrival of exactly where they can board the hotel courtesy bus at Shanghai Airport arrivals.. In fact, we did not even know that the hotel had an airport courtesy bus and it cost us an expensive cab trip to get from the airport to the hotel. Would have been far more satisfactory to know where to board the hotel bus at the airport, and the hotel's airport schedule. Staff were helpful, however, despite the language difficulties.
Stayed 1 night in Oct 2023
Response from lucy on 22 Oct 2023
Dear customer, helloWe have checked the issue you mentioned about not knowing that the hotel has a shuttle bus. On the day you booked the hotel (6/3), we sent you an email. Could you please check your email? We apologize for any inconvenience caused and apologize for any inconvenience caused. Thank you for your understanding!

10/10 Excellent

Ishitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, room was spacious and clean, food was good, and the free airport shuttle was convenient. There is also a bus stop right outside the hotel that goes to the closest subway station so commute was very simple.
Stayed 5 nights in Oct 2023
Response from lucy on 22 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

Hu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 6 nights in Oct 2023
Response from lucy on 18 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

MANISH

Business traveller, Travelled with group
Liked: Staff & service
The hotel is abit far for the main Shanghai area but it’s best for one nice stay if you have transit flight . Most of the hotel staff were awesome except few. Best staff of the hotel was Sun Jialing, her hotel employe number was 305 . Her customer service was exceptional . Definitely recommend her if you want any personal assistance.
Stayed 6 nights in Oct 2023
Response from lucy on 18 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

10/10 Excellent

Trevor

For a stopover it was perfect. Staff were super friendly, allowed me an early check-in and great breakfast. Surrounding area had loads of good eating places too. Shuttle service easy to organise and bang on time
Stayed 1 night in Oct 2023
Response from lucy on 12 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

JIANLING

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from lucy on 12 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

Kelvin

Stayed 1 night in Oct 2023
Response from lucy on 26 Oct 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

10/10 Excellent

Joanna, Taylorsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the airport and it is very reasonable price for us to stay a night there. The room is clean and comfortable.
Stayed 1 night in Aug 2023
Response from lucy on 13 Nov 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

10/10 Excellent

Weijian

Liked: Cleanliness, staff & service, property conditions & facilities
Airport pick-up took too long time
Stayed 1 night in Jul 2023
Response from Lucy on 9 Jul 2023
Dear customer: Hello! The hotel provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. It takes 15 minutes by car, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up a flight, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. The hotel is adjacent to Modern Plaza, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, snacks, and more. It only takes 3-5 minutes to walk, Adjacent to the Outlets, please consult the front desk for specific details. We look forward to your next visit and wish you happiness!

10/10 Excellent

Rajesh

Stayed 5 nights in Jun 2023
Response from Lucy on 17 Jul 2023
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your positive feedback. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

10/10 Excellent

Pamela

Stayed 1 night in Jun 2023
Response from Lucy on 11 Jul 2023
尊敬的客人:您好!酒店提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lucy on 21 May 2023
尊敬的宾客: 您好!非常感谢您选择入住上海星之悦并分享了您的入住体验。酒店还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

chiranjiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They smile and listen to you
The lady at reception was really good . Spoke English which was help . When she realise we booked king bed by mistake instead of two single beds . On requires of two single beds she upgraded us to family room . She was kind . I forgot her name . She was at reception on 13th May evening around 9-10 pm when we checked in .
Stayed 1 night in May 2023
Response from Lucy on 15 May 2023
尊敬的宾客: 您好!非常感谢您选择入住上海星之悦并分享了您的入住体验。酒店还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有现代广场,有24小时便利店,肯德基,各种奶茶铺,餐厅,烧烤,宵夜等等,步行只需3-5分钟,毗邻奥特莱斯,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐!

8/10 Good

Kun

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility, friendly staff
Stayed 1 night in Mar 2023
Response from Lucy on 20 Mar 2023
尊敬的宾客: 您好!非常感谢您选择入住上海星之悦并分享了您的入住体验。酒店还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车,酒店还免费提供迪士尼接送.酒店附近有各种餐饮及各种小型购物商场,附近有很多景点及大型购物广场,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐。

8/10 Good

Zongjun

Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to airport. Staff helpful.
Stayed 1 night in Feb 2023
Response from Lucy on 13 Feb 2023
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Mingfang

Stayed 1 night in Oct 2022
Response from Lucy on 8 Oct 2022
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport shuttle service!
Stayed 1 night in Sep 2022
Response from Lucy on 22 Sept 2022
Dear guests, thank you very much for your favorable comments on our hotel, and we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel and look forward to coming again. Have a nice trip!

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

yi, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport.
Stayed 1 night in Mar 2022
Response from Lucy on 7 Mar 2022
Dear guests, Hello! Thank you for staying at our star hotel Looking forward to your coming again, I wish you a happy life and smooth work!

8/10 Good

David

Stayed 1 night in Feb 2022
Response from Lucy on 14 Feb 2022
感谢您的点评

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to stay. Staffs are very friendly.
Stayed 1 night in May 2021
Response from Lucy on 16 May 2021
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Jamie-Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 0 on 7 Oct 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good condition for an excellent price. Shuttle service is quite convenient.
Stayed 1 night in Dec 2019
Response from 0 on 7 Mar 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a very cosy set up and very clean. I would stay there again.
Stayed 1 night in Feb 2020
Response from 0 on 2 Mar 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful, pick-up & drop off very well scheduled
Stayed 1 night in Jan 2020
Response from 0 on 8 Feb 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

PENGYANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from 0 on 7 Feb 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

6/10 Okay

syeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 0 on 28 Jan 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was better than expected. Very clean, quiet close to many restaurants.
Stayed 1 night in Jan 2020
Response from 0 on 7 Jan 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 0 on 4 Jan 2020
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

10/10 Excellent

Kiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from 0 on 22 Dec 2019
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 0 on 15 Dec 2019
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Free shuttle bus from airport. Shuttle bus to airport allows easy connection to train lines. Near food and convenience shops.
Stayed 1 night in Dec 2019
Response from 0 on 3 Dec 2019
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

6/10 Okay

happytraveller, Vancouver, B.C.

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We enjoyed their breakfast. The staff were courteous and kind to offer us tea as soon as we arrived. One staff even escorted us to our suite. We were picked up from the airport upon arrival and dropped us to the airport the next day to our connecting flight. With this price, you don't expect a new building with a nice carpet flooring especially the hallway.
Stayed 1 night in Nov 2019
Response from 0 on 1 Dec 2019
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from 0 on 29 Nov 2019
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.