"The door to the restroom kept getting jammed and wouldn’t close properly. Our room also had no WiFi… the staff couldn’t figure out why it wasn’t working."
"Staff were amazing and helpful. The only reasons I gave a 4/5 was because the room TV/outlets were not working, there was hair in the bathtub, there was a stain on the couch, and the towels looked worn down. All semi-fixable things."
Embassy Suites by Hilton Chicago Lombard Oak Brook
6/10 Okay
"The maid service made our bed, emptied the wastebaskets, and took our used towels, but they didn't give us new towels, nor did they take away the wine glasses from the previous night's gratis bar. They didn't give us any more toilet paper either. The desk chair can't be raised to a level that lets you work at the desk. While it's a very comfortable hotel, it's showing its age."
"El hotel me gustó, las habitaciones son muy limpias y el personal es muy amable. Lo único que no me gustó fue la piscina porque el Clorox es demasiado fuerte, se ve muy limpio y bonito pero no ingresemos por esa razón. De resto todo súper bien."