Lobby

Reviews of Comfort Inn & Suites Sayre

2.5 out of 5
Comfort Inn & Suites Sayre
2160 Elmira Street, Sayre, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 475 out of 731 reviews" "
Rating 8 - Good. 192 out of 731 reviews" "
Rating 6 - Okay. 34 out of 731 reviews" "
Rating 4 - Poor. 15 out of 731 reviews" "
Rating 2 - Terrible. 15 out of 731 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great breakfast. Wonderful stay.
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Doris,We're delighted to hear that you enjoyed our friendly staff and delicious breakfast during your stay with us! Your kind feedback is truly appreciated.

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Good facility
Stayed 2 nights in May 2024
Response from Manager on 28 May 2024
Hello Ashish,We are delighted to hear you enjoyed our facilities. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

sebri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not as expected or seen online. Not much varieties such as chopped fruits but they have nice waffles. Bake yourself.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello sebri,We appreciate your feedback regarding our breakfast offerings. It's great to hear that you enjoyed our waffles. We will share your comments with our team for further review. Thank you for bringing this to our attention.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Sylvia,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another fantastic experience!

8/10 Good

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Sierra,We're delighted to hear you enjoyed our team's service during your stay! Your kind words will be shared with our staff to inspire them further. Thank you for taking the time to share your feedback with us.

10/10 Excellent

karna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello karna,We're delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, Staff was very helpful and professional!
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Nathaniel,We are delighted to hear that you had a pleasant experience with our helpful and professional staff! Your positive feedback is truly appreciated. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
We stayed here en route to New York City. The room was and spacious. The beds were comfortable. The included breakfast was lovely.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Emily,We are delighted to hear that you found our rooms spacious and comfortable, and enjoyed our lovely included breakfast. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Adam,We're thrilled you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for Family Stay.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Samuel,We are pleased to hear you enjoyed your family stay with us. If you have any further feedback or suggestions to share, please feel free to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 Okay

nikki

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello nikki,We appreciate you choosing to stay with us! Should you have any feedback to enhance future experiences, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

8/10 Good

Megan

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Megan,We appreciate you choosing our hotel for your stay. We hope to welcome you back soon for another enjoyable experience!

4/10 Poor

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 2 Apr 2024
Hello Samantha, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services for future guests.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic!!! We had trouble with our room keys working. Guests were noisy.
Stayed 16 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Michael, We are delighted to hear that you found our staff to be fantastic! We apologize for any inconvenience you may have experienced with your room keys and noise levels from other guests. Your feedback is essential for us to improve our services for future stays. Please feel free to reach out to our management team directly with any further concerns you may have.

4/10 Poor

Deb

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had ZERO HOT WATER THEN ENTIRE WEEKEND
Response from Manager on 5 Mar 2024
Hello Deb,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure a better experience for our future guests.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel and the staff really takes pride in their work and the site. I was very impressed with their service!
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Mary,We are delighted to hear that you enjoyed your stay at our hotel and found our staff to be dedicated to providing excellent service. It's always rewarding to know that our efforts are appreciated. Thank you for taking the time to share your positive experience with us.

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Room comfort
Upkeep was lacking. Pieces of frayed carpet coming from under adjoining room door that looked bad. Looked like they cut out the carpet and replaced flooring in the room with LVT but left the carpet in the adjoining room without putting a threshold over the remaining carpet. The conditioner dispenser in the shower did not work. Hallway carpets were dirty. I have stayed at the property several times in the past and this stay was the only time I had any complaints.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Kathryn, We apologize for the disappointing experience you encountered during your recent stay. Your feedback is valued, and we will address these maintenance issues with our team for improvement. We strive to deliver excellent service and hope to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Jenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Girl at front desk during check in could of been more polite. The breakfast attendant Linda was so nice and greeted everyone when they went down. The curtains don’t fully close so be prepared to wake up with the sun in your face
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jenn, Thank you for sharing your experience with us. We appreciate your kind words about Linda at breakfast. We'll take your feedback about the front desk staff and curtains into consideration for future improvements. Hope to welcome you back for a better stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as it should be, the staff was attentive and helpful.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Dear Guest,We are delighted to hear that you found our staff attentive and helpful during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Breanna,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

Jamesian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Jamesian,Your five-star rating made our day! We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Rosa

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Rosa,Thanks for sharing this rating! Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Michael,We're delighted to hear that you had a wonderful stay with us! Should you have any further feedback or if there's anything we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay overall for two nights. Breakfast was average but wide selection. Eggs could have been warmer and prefer scrambled not the omelette
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Robert,Thank you for sharing your feedback on your recent stay. We're glad to hear that you had a nice overall experience. We appreciate your comments on our breakfast selection and will take note of your preferences for scrambled eggs. Your feedback is valuable to us as we strive to improve our offerings. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay...clean and modern rooms
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Mohamed,Thank you for your positive feedback regarding our clean and modern rooms. We appreciate your kind words and are delighted to hear that you had a great stay with us. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back in the future for another great stay.

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great property, the room was modern and very clean, pretty much everything as advertised. Check in was smooth but didn't feel welcomed...no smile nor a simple greeting on arrival.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Mohamed, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your kind words about our clean and modern rooms. We apologize for any perceived lack of welcoming during check-in and take your comments seriously. We continuously strive to improve our guest service and appreciate your input.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello Sarah,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do for you in the future, please let us know.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
Lots of construction workers. Some noise and plenty of tracked in mud
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Robert,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the presence of construction workers and the associated noise. We understand that this may have impacted your stay. We appreciate your understanding and patience during this time, as we strive to improve our facilities.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction workers—with plenty of tracked in dirt. The hotel handled it well
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Robert,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about how our hotel handled the presence of construction workers and their associated dirt. Our team is committed to maintaining a clean and comfortable environment for all our guests. We hope to welcome you back for another pleasant experience in the future.

10/10 Excellent

Ivan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not housekeeping available and the there was not body wash in the bathroom.
Response from Manager on 6 Feb 2024
Hello Ivan,Thank you for sharing your feedback regarding the unavailability of housekeeping services and the absence of body wash in your room. We apologize for any inconvenience caused and appreciate your patience during your stay. We always strive to deliver exceptional service and will address this matter with our team to ensure we improve in these areas.

8/10 Good

john

Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello john,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. We appreciate your support and hope to welcome you back in the future.

2/10 Terrible

Brandon

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a regular traveler and safety rep, I am completely appalled.How they were even able to operate is mind blowing. Huge fire hazard. They placed us all the way at the end of the hallway on the 3rd floor, which the hallway was full of construction debris and furniture. I had to climb over a sofa to get to the room and my child tripped over debris. We purchased the stay through Expedia which we put in for pet friendly. Even with insurance, Expedia couldn't refund without hotel managements approval. Arrived around 12-1am. We stayed there for less than 8 hours and it cost us $450 due to ridiculous charges. The general manager Brandy is the most unprofessional person I have ever spoken with. Not only did it take over a month to have her return our phone call regarding these false charges, she immediately raised her voice at me once I brought up the word refund. I made sure the linens were stripped, trash was removed, towels were set to be taken and easy to be cleaned. I own a cleaning company for airbnbs so I have appreciation for others, especially hotel. Hotels are an experience! A huge part of a memory for most visitors. The way its cleaned, prepared and maintained should be shown once you arrive. Two of the beds didn't even have a sheet on it. The pillows were old, crusty, and yellow throw pillows shoved into pillow cases. There were only two towels in the bathroom when knowing 5 guests are staying. While showering in the morning, the lights to the whole hotel went out.
Response from Manager on 14 Feb 2024
Hello Brandon,I am sorry to hear about the concerns you experienced during your stay. Our team strives to ensure a comfortable and safe environment for all our guests. We apologize for any inconvenience caused by the construction debris in the hallway. As for the charges, these are outlined in the terms and conditions provided at the time of booking. We value your feedback and will address the cleanliness and maintenance issues with our housekeeping team. We apologize for any inconvenience caused by the power outage during your shower. Guest satisfaction is important to us, and we thank you for bringing these matters to our attention.

10/10 Excellent

Harley, wavery

Travelled with family and small children
Liked: Amenities
pool was not clean right or something cuz my niece got soick
Stayed 2 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hello Harley,We apologize for any inconvenience caused during your stay. The cleanliness and maintenance of our facilities are a top priority for us. We appreciate your feedback and will address this matter with our team. We hope you had an overall pleasant experience and we look forward to welcoming you back in the future.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello Liz,Thank you for rating our hotel! We appreciate your positive rating and are glad that you had a great stay with us. We hope to welcome you back in the future for another excellent experience!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Manager on 12 Dec 2023
Hello Danielle,We're delighted to hear that you had such a wonderful experience at our hotel! We strive to provide exceptional service to all of our guests, and we're thrilled that we were able to exceed your expectations. If you have any additional comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay was uneventful. The staff was very accommodating and the room was clean and fit all our needs.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Monica,Thank you for your kind words about our staff and clean rooms. We appreciate your feedback and are glad that we were able to meet your needs during your stay. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

6/10 Okay

geralyn

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Renovation mess
The hotel is undergoing a major renovation, never stated that anywhere. The hallways were a mess. We had our dog and was worried she’d step on something…..
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello geralyn,Thank you for sharing your experience with us. We apologize for any inconvenience caused by our ongoing renovations. We understand the importance of maintaining a clean and safe environment for our guests, including those with pets. Your feedback will be shared with our team to ensure we communicate renovation updates more effectively.

4/10 Poor

Kara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is undergoing renovations and there was furniture and construction debris down the entire hallway. We were unable to check in until an hour and a half past the 3:00 check in time because the room we reserved had not been cleaned. Also, the pool was closed for maintenance Sunday morning so we were unable to swim.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Kara, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the renovations and the delayed check-in. As for the room not being cleaned, we appreciate your understanding that sometimes unforeseen circumstances can arise. We regret that the pool was closed for maintenance on Sunday morning, and we apologize for any disappointment this may have caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

maureen

Stayed 2 nights in Oct 2023
Response from Manager on 14 Nov 2023
Hello maureen,Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5. We apologize for any inconveniences you experienced during your stay and we hope to welcome you back in the future for an improved experience.

6/10 Okay

debra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello debra,Thank you so much for your exceedingly positive review! We're thrilled to have exceeded your expectations and can't wait to welcome you back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 21 Oct 2023
Dear Guest,Thank you for your feedback! We are glad that you had such a great experience at our hotel. We hope to welcome you back soon!

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Dawn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Anjail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and room was spotless house keeping did an excellent job☺️☺️☺️
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hi Anjail,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Darren,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello ANDREW,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Tracey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the help from the front desk staff. 2 off the house keepers weny above and beyond what their job description requires. The 2 ladies are, Abby and Joclyen. Thank You both!! You are appreciated more than youll ever know. Thank you all again for a wonderful treatment
Stayed 3 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Tracey,Thank you for sharing your experience with us. We appreciate the input referring to our staff and your insights regarding our front desk. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Kyle,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Hello Jason,Thank you for your positive review! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was well kept, the staff friendly, and the room was comfortable.
Stayed 3 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Richard,Thank you for taking the time to share your comments regarding our staff and your insights regarding our room. We hope to see you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Stayed 2 nights in Sep 2023
Response from Manager on 22 Sept 2023
Hello David,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.