Lobby

Reviews of Hacienda Silicon Valley San Jose

3.5 out of 5
Hacienda Silicon Valley San Jose
399 Silicon Valley Boulevard, San Jose, CA

Reviews

6.4
Rating 10 - Excellent. 345 out of 1328 reviews" "
Rating 8 - Good. 261 out of 1328 reviews" "
Rating 6 - Okay. 249 out of 1328 reviews" "
Rating 4 - Poor. 197 out of 1328 reviews" "
Rating 2 - Terrible. 276 out of 1328 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

EVONY J

Business traveller, Travelled with partner
Liked: Staff & service
The bed was uncomfortable and hard.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello EVONY J, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team for their review. Our goal is to ensure all guests have a comfortable experience. Thank you for bringing this to our attention.

2/10 Terrible

Jeff

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible. Our room was riddled with small roaches. Room was very worn down and it didn’t appear to be renovated very well. Upon checking in, our toilet didn’t flush at all. I notified front desk and no one was ever sent. Good thing it was a simple fix. I fixed it myself. Our front door didn’t even lock. Will never stay at this hotel again.
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Jeff, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Mary, Santa Rosa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were long term residents at this property. Our neighboring room was very loud like a party was going on. One resident was living in her car as well..We stayed in a delapidated room with a mildewed shower curtain. The bed was clean.They would not allow my husband to check us in and I waited an hour to get a blow dryer from storage. Our maid was the only great thing about the stay. She was very accomodating and nice. From the looks of it, she is doing all of the hard work.I witnessed a man pushing the towel cart yell and bang very agressively on the door of a room and it startled me! I felt unsafe.the whole time we were there.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Mary, I'm sorry to hear about your experience at our property. We take all feedback seriously and will address this with the appropriate teams. Your safety and comfort are important to us, and we regret that you felt uneasy during your stay. It's great to hear that our maid provided excellent service to you. We appreciate your feedback and hope you will consider giving us another chance in the future.

4/10 Poor

Gloria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a maintenance overhaul. The first room they put us in (2ndflr) the door would not close all the way so it wouldn't lock, we had to be assigned a different room on the third floor. The elevator does not go down from the third floor, so you need to take the stairs to the second floor and the elevator is at the opposite end of the building, so you just take the stairs down to the lobby. The second room the water nozzle in the shower came off in my hand and the bathroom fan made a terrible screeching noise when the light was turned on. The carpets are filthy, and the windows really need to be washed. The bed was comfortable. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Gloria, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Your comments have been shared with the relevant teams for their immediate attention. Thank you for highlighting the comfortable bed. Should you choose to stay with us again in the future, we hope to provide a more seamless experience for you.

6/10 Okay

MARYJANE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The common/reception area is nice. The room needs a good cleaning and updating. Mold in the bathroom, stains on walls, wallpaper peeling. But lots of bugs. I killed 7 or 8 bugs every day in my room, with more i couldn't be bothered to kill.
Stayed 6 nights in Mar 2024
Response from Manager on 13 Apr 2024
Hello MARYJANE,We appreciate your feedback on our common areas and have noted your observations regarding your room. Our team will look into the maintenance issues mentioned to ensure improvements. Thank you for bringing this to our attention.

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Sergio,We are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Sam,We are pleased to hear that you found our hotel clean during your stay. Our team works hard to ensure a comfortable and enjoyable experience for all our guests. If you have any further feedback or concerns, please don't hesitate to contact our management team directly.

2/10 Terrible

Andreas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We chose the location knowing it was kind of isolated because it was near the venue of the wedding we were attending. We also chose this because we wanted something a little nicer than a motel 6. But honestly save you money and skip. Place was kind of a dump. Everything was really outdated, clientele at the hotel were kind of sketchy, and the elevator for the third floor didn't work so we had to call to get it to pick us up. Normally that's not that big of a deal but every time we called no one answered. So we'd take the stairs and then see someone sitting at the front desk so not really sure what was going on. Also, deposit didn't clear once we paid for the room and had to wait forever for it to refund. Never had this happen. Overall just kind of an isolated dump so I'd recommend staying elsewhere.
Response from Manager on 4 Apr 2024
Hello Andreas, We apologize for any inconveniences you experienced during your stay. Our team strives to ensure all guest interactions are dealt with promptly and professionally. We appreciate your feedback and will address these issues internally. Thank you for choosing our hotel, and we hope your future travels are more enjoyable.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Rose,We are stoked to hear that you had an excellent stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Francisco, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Francisco,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Tilomai

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Tilomai, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall, and we would love to welcome you back soon.

10/10 Excellent

Sam

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Sam,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Kevin

Travelled with family
Disliked: Amenities, property conditions & facilities
Meh
Stayed 4 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Kevin,We appreciate your feedback and regret to hear that your experience was not up to expectations. If there are any specific details you'd like to share with us, please feel free to reach out to our management team. Customer satisfaction is our top priority, and we welcome the opportunity to address any concerns you may have.

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 25 Mar 2024
Hello Vince,We are glad to hear you had a positive experience at our hotel! We hope to welcome you back soon for another great stay.

4/10 Poor

Mamdouh, Encinitas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is a last resort. Nice staff, but poorly cleaned. Last resort.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Mamdouh,We appreciate your feedback regarding our staff and take cleanliness seriously. Your comments will be shared with our team for review and improvement. For any further assistance or feedback, please do not hesitate to contact our management team directly.

4/10 Poor

Robert

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Property looks run down ,spattered paint all over property interior including rooms ,broken elevator,broken toilet seat ,no bathtub stopper to fill tub up,loud tv in room Nextdoor loud people in halls
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Robert,We appreciate you bringing your experience to our attention. Guest feedback is valuable for our constant improvement. Rest assured, we will investigate these issues internally. Thank you for choosing to stay with us.

6/10 Okay

Chloe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Ethen

Travelled with family and small children
Liked: Amenities
Outside: People do not park in appropriate spaces. Trash not picked up
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Ethen,Thank you for sharing your feedback with us. We encourage guests to park in designated areas and our team will be reminded to monitor this closely. Rest assured, we will address the trash pickup concern promptly to uphold our standards of cleanliness.

10/10 Excellent

Mayra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area and clean
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Mayra,We are delighted to hear that you enjoyed the peaceful ambiance and cleanliness of our hotel. Your satisfaction is our top priority, and we strive to maintain high standards for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Talia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff. Parking was full and did have to walk a bit but overall Would recommend.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Talia,We are thrilled to hear that you found our rooms clean and our staff friendly during your stay. While we apologize for any inconvenience with parking, we appreciate your recommendation and hope to welcome you back soon for another enjoyable experience.

8/10 Good

John

Liked: Cleanliness
I had coffee one day
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello John,We appreciate your feedback and thank you for choosing to stay with us. If you have any concerns or feedback about your stay, please feel free to reach out to our management team directly. Your input will help us enhance the experience for future guests.

10/10 Excellent

Isaac L

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Isaac L,We appreciate your positive feedback about our hotel. We strive to provide a pleasant experience for all our guests. If there's anything we can do to enhance your next stay, please reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property and accessible location
Stayed 1 night in Jan 2024
Response from Manager on 12 Mar 2024
Hello Celeste,We're thrilled to hear that you enjoyed the beauty of our property and found our location convenient for your stay. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 4 nights in Mar 2024
Response from Manager on 12 Mar 2024
Hello Sean,We're delighted to hear that you found our hotel accommodating. Our team always strives to provide exceptional service. If there's anything we can improve on, please feel free to reach out to our management team directly. Thank you for your feedback.

2/10 Terrible

Jennifer, Avila Beach

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Hairs in the bed, torn shower curtain, clogged sink, no amenities to speak of.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jennifer, We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address these concerns with our team for improvement. Your comments help us enhance our guest experience.

10/10 Excellent

LaShay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2023
Response from Manager on 6 Mar 2024
Hello Sam, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 Terrible

Staci

Travelled with family
Disliked: Cleanliness, staff & service
It was late at night when I checked in, I had no hot water. There was blood on the sheets. And there was two vodka bottles under the bed. And was not compensated for nothing. I stayed here more than once. This was the first time I’ve ever experienced something like this. Definitely won’t be coming back.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Staci, I'm sorry to hear about your recent experience at our hotel. Your feedback is important to us, and I would recommend reaching out directly to our management team to address your concerns further. We strive to ensure all our guests have a comfortable stay and we value your loyalty towards our property. Thank you for bringing this to our attention.

2/10 Terrible

Hanibal

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled funky, bathroom was filthy, and no one was able to help.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Hanibal, We're sorry to hear about your experience. Your feedback is valuable, and we will address this with our team to ensure we meet our high standards. For any further assistance or feedback, please reach out to our management team directly.

10/10 Excellent

Edna, Stockton

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Edna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience!

2/10 Terrible

Joice

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The smell is horrible to begin with inside the lobby and in the room was worse. It says no smoking but yet rooms and hallways smell like people smoke. The bedding was beyong disgusting. Housekeeping obviously not a priority. I tried two diffremt rooms, and i was like nope not staying here at all. I left adter 30mins. Dont book here.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Joice, We appreciate your feedback regarding your recent stay. We take all guest concerns seriously and will address the issues you highlighted with our team. We strive to provide a pleasant environment for all our guests and regret to learn about your experience. Please contact our management team directly to discuss your concerns further.

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello JESSICA,We appreciate your feedback and are glad you had a positive experience at our hotel. We hope to welcome you back soon!

2/10 Terrible

Isabel, Los Banos

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel needs to be updated … lobby was nice loved the lobby went to my room horrible. Had to switch rooms first room air not working and stain on ceiling furniture old. Second room horrible smell had to air out bed uncomfortable l
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Isabel, Thank you for sharing your experience with us. We appreciate your positive feedback on our lobby and apologize for the issues you encountered with your room. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

6/10 Okay

Jamie, Santa rosa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Security latch was broken, furniture had screws picking out the side and cut my leg, the window had been broken into before and was not lockable. Some kind of bodily fluids on the walls in the bathroom, could not tell if it was blood or poop or vomit. No carts to carry in luggage. Key card locked me out every day I was there for a week. Will not return.
Stayed 3 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Jamie,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have passed it onto our maintenance team to address the security latch, furniture, and window concerns. Our housekeeping team will also ensure the cleanliness standards are improved. Regarding the key card issues and luggage carts, we apologize for any inconvenience caused and will look into this matter further. We value your feedback and will use it to improve our services.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is run down! Carpet being taped down, base boarded nailed down with exposed drywall nails, walls scuffed. It felt unsafe to some degree.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Jesus,Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience caused. We take the safety and comfort of our guests seriously and will address these concerns with our maintenance team to ensure all areas of the property are in optimal condition. We value your input and hope you will consider staying with us in the future.

4/10 Poor

Peter

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed one night. The carpet was stained. The chair had a hole in it. The bath was clean, but the door was worn on the bottom and opened on the toilet. There was only one wash cloth.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Peter, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will share it with our team to ensure improvements are made. Please do not hesitate to reach out to our management team directly to discuss your experience in further detail.

2/10 Terrible

YONGSOOK

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First checked in. There a a hugh roach next to thr toilet so they chsnged the room but overall room is not clean but bed sheet is clean. I will never stay there.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello YONGSOOK, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and spa closed, only reason we booked there. Room was dirty and rundown
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Samuel, Thank you for your feedback. We apologize if the closure of the pool and spa was disappointing. Our team strives to provide a clean and inviting environment, so we're sorry to hear about your experience. We appreciate your valuable input and will use it to improve our services. Please feel free to contact our management team directly for further assistance.

6/10 Okay

kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful lobby. Furniture was stained in damaged.. Property shows it's age. Staff could be more friendly
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello kevin, Thank you for your feedback on our lobby and property. We appreciate your observation about the furniture and will address it accordingly. We strive to provide a warm and welcoming environment, and we will remind our staff to be more attentive and friendly. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Kimberly Dallasia

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kimberly Dallasia,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!

10/10 Excellent

SIMRANPREET

Stayed 2 nights in Dec 2023
Response from Manager on 6 Feb 2024
Hello SIMRANPREET,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

Robert

This message is for Wyndham. This property does not meet the refurbish standards of other Wyndham properties I have been to. Workmanship is substandard and it shows with wallpaper coming apart at the seams, toilet paper holders falling off the wall and bathroom grout a mess. Furniture design is nice but cheap. Check it out. Otherwise it was a very quiet nice room.
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Robert, Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your observations regarding the refurbishment standards and apologize for any inconvenience caused. We will certainly address these concerns with the appropriate team. We're glad to hear you enjoyed the quietness of your room and hope to welcome you back soon for an even better experience.

4/10 Poor

Cesar

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It’s nice from the outside but walking in it had a weird smell . The rooms smelled like something died . Beds weren’t properly made . Room just looked a mess .
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Cesar,Thank you for staying with us and sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. At our hotel, we strive to provide a comfortable and pleasant environment for our guests, and we regret that this wasn't the case for you. Your comments will be shared with our housekeeping team to ensure that improvements are made. We appreciate your input and hope to welcome you back for a better experience in the future.

4/10 Poor

Taresa L., Lodi

Business traveller
Disliked: Property conditions & facilities
Room had a few issues. Bed-frame much bigger than the mattress causing shin bumps. AC/Heat did not work. Unable to use the fan to drown out the hallway noises. Phones did not work. Coffee maker did not work despite moving to different plugs.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Taresa L., Thank you for sharing your recent experience at our hotel. We appreciate your feedback regarding the bed-frame, AC/Heat, fan, phones, and the coffee maker. We apologize for any inconvenience these issues may have caused you during your stay. We kindly request that you contact our management team directly to further discuss your concerns and assist you in any way we can.

10/10 Excellent

Minh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it’s near freeways.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Minh,Thank you for sharing your feedback on our convenient freeway location. We appreciate your positive comment and are pleased to know that our proximity to the freeways was beneficial during your stay. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
TV was broke in our room. Kept trying to fix it then finally moved us to a different room that had no towels or shampoo. Took three tries for the staff to get us the right number of towels and enough shampoo for three people. Not very clean. Wouldn't stay here again. Wyndham has gone downhill.
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Catherine,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV and the issues with the towels and shampoo. We strive to provide our guests with a comfortable stay and will address these concerns with our staff to ensure they do not reoccur. Your comments are important to us as we continuously work to improve our services. We appreciate your loyalty and hope to have another chance to better serve you in the future.

4/10 Poor

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel evaluation
The reception desk staff were not professional and friendly. The room lacked coffee cups, hole in the wall in my room was fixed but not very inviting. Room did not feel clean, stains on carpet. Overall stay was not a good experience.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Barry,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the staff. We strive to provide a professional and friendly service, and we will address this with our team. We appreciate you bringing the issues with the room to our attention, and we will work on improving in these areas. We hope you will consider staying with us again in the future.

6/10 Okay

Elizabeth

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Elizabeth,We're sorry to hear that your experience at our hotel was not exceptional. We would appreciate it if you could reach out to us directly with any feedback you may have, so that we can address any areas of improvement. We value your opinion and hope to have the opportunity to welcome you back in the future.