Dear guest, Many thanks for taking the time to review your stay at Holiday Inn Express SFO. It is rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are thrilled to know you found our staff friendly and the beds extremely comfy, and we thank you for endorsing our clean facility. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to share another 5-star experience with you. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted with your rating and comments - thank you very much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your appreciation of our staff and service will serve as an encouragement to all of our team members and motivate our team to remain focused on our goal of providing 100% value and quality services at all times. We are also happy to hear that our convenient location was a highlight of your visit. Your complete satisfaction is what drives us, and we hope to have you back with us soon for another enjoyable experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco and for giving us a positive review. We sincerely appreciate your business and feedback and hope your stay was pleasant and comfortable. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your positive review! We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to hear that our convenient location near the airport and freeway was a highlight of your visit. We are glad that our hotel's close proximity to McDonald's suited you, and we hope you enjoyed exploring the local dining options from our central location in South San Francisco. It was a pleasure to have you as our guest recently, and we look forward to seeing you again soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your gracious comments and generosity with the rating! It was our pleasure to host you at Holiday Inn Express SFO in South San Francisco, and we are pleased to hear that you found our hotel to offer good quality for the price. Providing our guests with quality accommodations/amenities at a reasonable price is always our goal, and we are glad to see that reflected in your experience. We are also happy to learn our proximity to the airport was convenient for you. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Thanks for allowing us to serve you during your travels. We're excited to have you back!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously and would appreciate any feedback you could provide to improve. We hope for an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize for any disappointment with our accommodation/service. We are committed to your comfort and satisfaction and would appreciate any feedback you could provide to improve. We hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for the 5-star review and for sharing your positive experience at Holiday Inn Express SFO with us and the community! We are happy to hear that you appreciated our hotel's central location, which puts you close to the airport and San Francisco's top-rated attractions, and we hope you enjoyed commuting around the city from our convenient location. It was a pleasure to host you, and we look forward to hosting you again when travels bring you back our way. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for staying at Holiday Inn Express SFO on this journey and for taking the time to review us. We value your feedback and are pleased to learn you had a positive overall experience at our hotel. We are happy to hear you appreciated the friendliness of our staff, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your recent stay and the positive rating. While we are glad you appreciated our breakfast quality, we regret the aspects of your stay that weren't up to par. We are sorry for your displeasure with the Airport fee. We understand that any unexpected fees/charges can be inconvenient to our guests, so we do our best to ensure all information is clear. It sounds like you are referring to the amenity fee of 7.99 per day - a fee implemented so that the hotel can retain the services and amenities it provided pre-pandemic. As many returning customers may have noticed, the hotel's rates have decreased by more than fifty percent since the onset of the pandemic. Rather than eliminate hotel amenities altogether and reduce hotel staff, we have chosen to charge a fee that is fully disclosed at the time of booking to help pay for the retention of amenities and services. It's unfortunate to learn about the pest issue you encountered in your room. The property is serviced regularly by pest control, and we have procedures related to our pest policy that should have prevented the possible pests you discovered, so it's strange that this happened. This is a serious allegation that would require investigation if true. We request you contact the hotel directly with more details so we can investigate the matter. Thank you for your feedback. We sincerely apologize for any discomfort you experienced and hope you feel better soon. We look forward to another opportunity to exceed your expectations with the comfortable and enjoyable stay we are known to provide our guests. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing us and taking the time to rate your recent stay at Holiday Inn Express SFO with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate you choosing to stay with us on this journey and hope to have the opportunity to welcome you back in the future for another pleasant and memorable experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear guest, Thank you for taking the time out of your busy schedule to rate your stay at Holiday Inn Express SFO with five stars! We're thrilled to know that you had a positive experience with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing to stay at Holiday Inn Express SFO in South San Francisco. It is very rewarding to hear your perspective on our hotel, and we are delighted that you had a wonderful impression of our property and found it clean and safe. Indeed, our great central location is advantageous to our guests' travel plans, and we are happy our proximity to the airport worked out well for you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we eagerly await your next visit and the chance to share a 5-star experience again. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to post your review. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. We are glad that you appreciated the comfortable bed, and we thank you for personally recognizing our reception staff, Betty, for her great service. However, we are disappointed that you did not experience the usual level of satisfaction that other guests have with their stays with us. We are saddened to learn you had difficulties getting to town. Our friendly front desk team is always available to assist you whenever needed, so we regret you felt that way. For future reference, please feel free to reach out to our reception staff for directions or recommendations on things to see and do. It's unfortunate to hear that a particular charge came as a surprise to you. We certainly understand that any unexpected fees can be an inconvenience; therefore, we do our best to ensure all information is clear. Most times, a miscommunication about charges is easily explained. We request you contact the hotel immediately regarding the issue so we can investigate and resolve the matter. Rest assured, we verify all charges and are completely transparent about our fees, beginning with the confirmation you get when booking. We are happy to discuss anything with you. We are sorry you did not hear back from our team regarding your query. Our team is usually very diligent in responding to guest inquiries, so we apologize we missed the mark here. We assure you we will investigate the matter to understand what may have transpired. Regarding the bathroom, we thank you for your honest feedback and will keep your comments in mind as we strive to enhance our hotel and guest room amenities. In the meantime, our maintenance team has been notified so they can take immediate action to fix the gym equipment. Thank you for bringing these matters to our attention. While we're not able to change your recent experience, we certainly aim to improve in the future. We hope for the opportunity to serve you better should your travels bring you back our way.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing your recent stay with us. While we are pleased to know you had a good experience overall at our hotel in South San Francisco, we are disappointed that our housekeeping failed to exceed your expectations. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it is strange that this happened. While your experience is regrettable, we assure you it is not reflective of the high cleanliness standards we hold ourselves to. Rest assured, we will investigate this matter thoroughly to understand what may have transpired. Additionally, we will have corrective measures in place to prevent recurrences. For future reference, please know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. Thank you for choosing us and for taking the time to share your feedback with us. We truly appreciate both and hope to have the opportunity to serve you better should your travels bring you back our way.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Mr. Roswell, Thank you for your recent stay and for leaving us a positive rating. We appreciate your business and feedback and hope you had easy access to everything you needed. We apologize for the noise disturbance that caused you some inconvenience. We understand the importance of a peaceful environment for a restful stay and assure you that we have noted your concern and shared your comment with our team to consider how we can improve the guest experience moving forward. Note that in such cases, you can always request our staff for a room change, and based on availability, we will shift you to another, more peaceful room to make your stay as comfortable as possible. We trust that everything else was to your satisfaction, and we hope to have the opportunity to welcome you back and share a more enjoyable experience with you on a future visit. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to rate your recent stay at Holiday Inn Express SFO and giving us a positive review. We are delighted you had a 5-star experience with us and are pleased we met your expectations on this visit. It was a pleasure to host you, and we're excited to have you back! Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your comprehensive review detailing your recent stay at Holiday Inn Express SFO. We appreciate your honest review and are pleased to hear you had a positive overall experience at our hotel. We are happy to know that our complimentary breakfast service, clean and convenient laundry facilities, and hot tub were all to your satisfaction, and it's great to read that you did not experience any noise disturbance during your stay at our hotel. We do aim to provide our guests with a tranquil oasis for a comfortable night's rest and are gratified that we achieved our goal with your stay. At our hotel, we are constantly striving to elevate the guest experience, so your feedback is invaluable to us, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We have noted your comment about the lighting and are thankful for the opportunity to improve future guest satisfaction. We are sorry you were not able to take advantage of our shuttle service the night before your flight. Our shuttle operates between 5am to 10am and 5pm to 10pm. We still apologize for any inconvenience caused. It is, however, heartening to learn you enjoyed timely shuttle service on the morning of your flight. As you rightly pointed out, we share this service with other hotels in the area, so we recommend guests keep this in mind when scheduling a return to the airport. We do appreciate you giving prospective guests who may be reading the comments relevant information about the airport drop-off. Thank you for staying with us on this journey and sharing your valuable thoughts with us and others. We look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We regret to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. At our hotel in South San Francisco, we always aim to exceed our guests' expectations, so we would like to know more about how we can improve to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for the glowing review. We are grateful for your kind words and are pleased to hear that our friendly, responsive, and knowledgeable staff played a pivotal role in ensuring your overall satisfaction with our accommodation in South San Francisco. Our dedicated team is a point of pride for us, and our team members work hard to ensure positive experiences for all our guests. We'll be sure to pass your kind words along to our staff, who work diligently to uphold our hotel's high standards. Appreciation for our airport shuttle service is also gratifying - we are so glad it was perfect for your flight schedule. Thank you for choosing Holiday Inn Express SFO for your stay on this journey and for taking the time to leave us a 5-star review. We truly enjoyed reading this review and are delighted to know you intend to stay with us again. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to review your stay at Holiday Inn Express SFO. We're delighted that you had a 5-star experience with us. Your satisfaction is our ultimate goal, and we can't wait to have you back soon for another pleasant and positive experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing to stay with us on this visit and taking the time to review us. We appreciate your feedback and are pleased to read that our staff left a positive impression on you. However, it's unfortunate that all aspects of your stay were not exceptional. Our whirlpool spa is a desirable feature for many of our guests, so we understand how disappointing this must have been for you. We sincerely apologize for any inconvenience caused and assure you that we are working hard to restore services as soon as possible. We regret to hear about the misunderstanding regarding the availability of the whirlpool. Our team is usually very diligent when it comes to providing service updates to our guests over the phone, so it's strange that this happened. We value your feedback as it allows us to identify areas for improvement in our communication. Please know that we will investigate this matter thoroughly to understand what may have transpired. We hope to have another opportunity to serve you better, as we are keen to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are thrilled to know you had a 5-star experience with us - thanks so much for taking the time to post your review! As we pride ourselves on our customer service, it's great to hear that our service satisfied you and left a positive impression on you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Enjoy your travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing to stay with us on this trip and taking the time to review us. We appreciate your positive rating and hope your stay was pleasant and comfortable. At Holiday Inn Express SFO, we pride ourselves on our customer service and generally receive numerous compliments for our professional, friendly, and helpful staff, so it's disappointing and unfortunate to read about your perception of our night shift desk worker. As we strive to exceed our guests' expectations on each and every occasion, we'd like to know more about how we can improve future guest satisfaction. We thank you for making us your hotel of choice on this journey and hope to exceed your expectations on a future visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Ms. Aubrey, Thank you for making Holiday Inn Express SFO your hotel of choice in South San Francisco. We appreciate you taking the time to review your stay with us and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Enjoy your travels, and thank you for staying with us on this journey!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for reviewing your stay at Holiday Inn Express SFO and leaving us a positive rating. We appreciate your feedback and are thrilled to hear you loved our breakfast offering. At our hotel, we always welcome constructive feedback as it allows us the opportunity to make continuous improvements for the satisfaction and enjoyment of our esteemed guests. While it's regrettable that our hospitality left something to be desired in this case, we greatly value your suggestion for our housekeeping activities and will be sure to discuss it with our team. We trust that everything else was to your satisfaction, and we look forward to welcoming you back soon and hope to share a more enjoyable experience with you on your next visit. Have a safe trip, and thank you for choosing us!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to review your recent stay at Holiday Inn Express SFO. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to hosting you again and hope to deliver a 5-star experience on your next stay. Have a safe trip, and thank you for choosing us!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for the 5-star review. It always feels great to be on the receiving end of such a wonderful rating, and we appreciate your feedback greatly! We hope everything was in order and you had an exceptional stay at Holiday Inn Express SFO. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for staying at Holiday Inn Express SFO on this trip and taking the time to review us. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Have a safe trip, and thank you for choosing us!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs on this trip. We are pleased to know you had a 5-star experience with us and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we eagerly anticipate your return for another positive experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to review your recent stay at Holiday Inn Express SFO. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We are glad that you liked the hotel amenities and found the staff friendly and breakfast satisfactory, and we hope you had easy access to everything you needed. We do apologize for the comfort issues you describe with the hotel temperature and curtains, and we regret any inconvenience caused. We thank you for sharing your feedback with us, as it aids us in making improvements for better guest experiences in the future. We do our best to maintain a comfortable temperature for all guests, but we will forward your comments to our maintenance team so they can investigate and take appropriate action to address the issue you have highlighted with the hotel temperature. Regarding the curtains, we are sorry that they didn't work perfectly for you, but they are designed to close fully, so please ask our team for assistance if the same thing occurs on a future stay. We trust that the positives of your visit outweighed any downsides, and we look forward to the opportunity to serve you again and hope to provide you with a 5-star experience during your next trip to the area. Have a safe trip, and thank you for choosing us!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We certainly understand that any unexpected fees can be an inconvenience, so we do our very best to make sure that all information is clear. All our fees are always disclosed, so it is strange that any particular charge came as a surprise to you. Most times, a miscommunication about charges is easily explained. We are completely transparent about charges and happy to verify all charges with you. Just so you are aware, it may so happen that a portion of your total is due at the hotel vs. paying online with your room fees, meaning it is not in addition to what you booked - it's just not collected online. Regarding the receipt, the hotel does not provide receipts for bookings made via third parties like Expedia. Guests need to contact their booking agents directly for this. That said, a receipt of your stay can be given, and an explanation of charges can be offered, but only upon request. We request you to contact the hotel immediately regarding your billing-related concerns so we can investigate and resolve the matter. We hope this information is helpful and look forward to hearing from you soon. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you so much for taking the time to review your recent stay at Holiday Inn Express SFO. We are pleased to know that you had a positive experience with us and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Enjoy your travels, and thank you for choosing us!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing your stay at Holiday Inn Express SFO and leaving us a positive rating. We appreciate your feedback and hope you enjoyed the hot tub. Your comments about the deposit and parking fees have been duly noted. We certainly understand that any unexpected fees can be an inconvenience, so we do our very best to make sure that all information is clear. All our fees are always disclosed, so it is strange that these charges came as a surprise to you. Like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. We apologize if you were not made aware of the deposit in advance of your stay, and we will work on making this policy clearer before booking. Regarding the parking fee, please be aware that due to limited parking in this area, most hotels do charge a parking fee. Also, our parking fee is just 17.99 per day, which is much lower than other hotels in the San Francisco and SFO area that charge up to 75 per day with no in-and-out privileges. Sounds like you may have missed the information, but our parking fee is listed on our brand website, third-party booking sites, and your email confirmation. Lastly, just in case it was still missed, this information is on the registration card you sign when checking in and registering your car for a parking permit, and it is also on the parking permit. Unfortunately, complimentary water is not currently a Holiday Inn Express brand standard; therefore, it is not offered complimentary at any Holiday Inn Express property. It's regrettable to read that our housekeeping failed to exceed your expectations. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it is strange that this happened. We do understand the importance of maintaining a clean environment, and we are sorry that our attention to detail left something to be desired in this case - this is very unlike us. Rest assured, we have taken note of your concern about the pullout couch bedding and will address it with our team to ensure our standards of cleanliness are maintained at all times. For future travels, please know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. We trust that the positives of your visit outweighed the downsides, and we look forward to the opportunity to host you again and hope to delight you with a superior experience on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. As we are constantly striving to improve and exceed our guests' expectations, your insights are invaluable in helping us enhance our product/service. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team