Not our first time staying in a harbour hotel, and on the whole we weren't disappointed, but there were a couple of frustrating elements which were easily avoided.
Firstly, there was one member of staff (a young man) who stuck out like a sore thumb in his attitude. All the other staff were helpful and polite, this person was the exact opposite - rude, unhelpful, entirely unvolunteering to help, and even sarcastically said no when I asked for my car keys...
Secondly, at no point during the process (booking, call before arrival, on arrival, when keys were left, in the car park, in the hotel room etc) did anyone mention the £10 per night charge for the car park. Apart from not being told, I would not expect to pay £250 for a night in Salcombe in early December to then be slapped with an additional £10 car parking charge - comfortably put a sour taste in our mouths on check out.
Thirdly - on enjoyment of the spa facilities we were then rudely interrupted by 14 young children coming into the spa, running up and down opening privacy curtains and making such a noise that all adults were forced to leave. Again, warning on arrival, board near the spa, at the spa reception etc to avoid these times.
On the whole, the property is in an excellent location, is well maintained and the staff (generally) are very helpful and attentive. Shame the above spoiled the experience.
