Hi abel,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that the first room was not what you requested and that the keys for the second room did not work initially. We understand how frustrating this must have been. We apologize for the issues with the air conditioning and the pool being out of service. Your feedback regarding the need for better communication about amenities is noted, and we will work to improve this aspect of our service. We regret that we did not meet your expectations in terms of cleanliness, staff service, and property conditions. This is not the standard of service we strive to provide, and we appreciate your patience and understanding. Your comments are valuable to us as we work to improve our guest experience. We hope to have the opportunity to provide you with a much-improved stay in the future.Best regards,Guest Experience Team

Hi Darren,Thank you for your positive feedback! We're glad to hear that you had a great experience with us. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Guest Experience Team

Hi Darren,Thank you so much for your wonderful review! We're thrilled to hear that you and your spouse had such a positive experience during your nearly 4-month stay at La Quinta Hotel Suites in Moreno Valley, California. Our team strives to provide exceptional service and create a welcoming environment for all our guests, and we're delighted that you felt like family. AB, Stina, Special K, Lady J, and the Silver Kat are truly valuable members of our team, and we will be sure to pass along your kind words to them.Your recommendation means a lot to us, and we're honored that you chose to stay with us for both short-term and long-term accommodations. If you ever find yourself in Moreno Valley again, we would love to welcome you back for another fantastic stay. Thank you again for your feedback and for being a part of our La Quinta family!Best regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,Thank you for your feedback! We're glad to hear that you had a good stay and found our staff excellent. While we appreciate your understanding regarding the property's condition, we're continuously working to improve and enhance our facilities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards,Guest Experience Team

Hi Jesse,We're thrilled to hear that you enjoyed a quiet and clean stay with us! Providing a peaceful and tidy environment is a priority, and we're glad you found our location convenient as well. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best regards,Guest Experience Team

Hi Darren,Thank you for your kind words! We're thrilled to hear that you had such a fantastic experience with us and that our team—from ownership to front desk staff and room attendants—made a positive impression on you. We aim to create a welcoming and seamless experience for our guests, and it's wonderful to know that you enjoyed your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thanks for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Guest Experience Team

Dear Barbara,Thank you for bringing these concerns to our attention. I’m sorry for the safety and cleanliness issues you encountered during your stay. Safety is paramount, so we've already repaired the broken lock, and our maintenance team is assessing all rooms to prevent similar issues. We've also addressed the damaged furniture and are enhancing our housekeeping procedures to eliminate any mold or unpleasant smells. Your feedback helps us improve, and we’re committed to providing a cleaner and safer environment for our guests. If there's anything more we can do to improve your experience, please let us know. We appreciate your patience and hope to welcome you back under better circumstances.Best regards,Guest Experience Team

Hi Cynthia,Thank you for your feedback. I'm sorry to hear about the noise disturbances from the gas station and outside the hotel that disrupted your sleep—it's frustrating to have such interruptions during the night. We'll look into ways to improve soundproofing and explore additional measures to reduce outside noise. If possible, we can also offer rooms that are farther from the gas station to minimize this issue for future guests.Regarding our outdated facilities, we understand that some guests prefer a more modern feel, and we're working on updates to enhance the overall experience while maintaining the charm you mentioned. It's encouraging to hear that our night staff made a positive impression, but I'm sorry that the morning team fell short of your expectations. We'll address this with our team to ensure consistent friendliness and professionalism throughout the day.Thank you for letting us know about your experience. Your feedback is essential as we continue to improve. I hope you'll consider giving us another chance, and we look forward to providing you with a quieter and more pleasant stay in the future.Best regards,Guest Experience Team

Hi Kimberly,Thank you for taking the time to share your detailed feedback with us. I'm glad to hear that you found our cleaning service outstanding, but I'm sorry to hear about your negative experiences with our front desk and phone service. It's unacceptable that you had difficulty reaching the front desk from your room phone, and this inconsistency in communication is something we need to address. Additionally, the mixed messages regarding late check-out policies are concerning; it should not vary based on who is calling. We'll work on standardizing our policies and improving our staff training to ensure all guests receive the same information and courteous service, whether it's over the phone or in person.Regarding the hard mattress, I understand that comfort is subjective, but we should still aim to provide a comfortable sleeping experience. We'll take your feedback into account as we assess our bedding options. It's good to know that you still chose to stay with us due to our high cleanliness standards—I'll pass along your compliments to our cleaning crew; they'll be thrilled to hear that their hard work is appreciated.Again, I'm sorry for the inconsistencies you experienced with our front desk staff. We will reinforce training to improve phone presence, and we'll ensure that room phone calls are always answered promptly. Your feedback is invaluable to us as we work on enhancing our guests' experiences. Thank you for choosing to stay with us, and I hope you'll give us another chance to make things right during a future visit.Best regards,Guest Experience Team

Hi Waldir,Thanks for your feedback! We're glad to hear that you had a good stay. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another enjoyable visit.Best regards,Guest Experience Team

Hi Darren,Thank you for the recommendation! We're thrilled to hear that you had such a positive experience with us. Your endorsement means a lot, and we're glad that we could meet your expectations. If you have any other feedback or suggestions, we're always eager to listen. We look forward to welcoming you back soon!Best regards,Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Darren,Thanks for sharing your experience! We're thrilled that everything was great during your stay. If you have any additional feedback or need assistance in the future, feel free to reach out. We look forward to welcoming you back for another fantastic visit!Best regards,Guest Experience Team

Hi Darren,Thanks for the thumbs-up! We're thrilled to hear you had a very satisfying experience. If you have any additional feedback or need assistance in the future, we're always here to help. We look forward to welcoming you back for another great stay!Best regards,Guest Experience Team

Hi Darren,Thanks for the enthusiasm! We're glad you had a great experience. If you need anything or have any feedback for us, we're here to help. We look forward to seeing you again soon!Best regards,Guest Experience Team

Hi Darren,Thank you for the positive feedback! We're delighted that you had a great experience with us, especially after being disappointed with other hotels. It's fantastic to know that we could meet your expectations. If you have any further comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another excellent stay!Best regards,Guest Experience Team

Hi Darren,Thank you for the high praise! We're thrilled to be considered the best hotel and suites for your stay. It means a lot to us that we could provide you with such a positive experience. If there's anything we can do to make your future visits even better, we're here for you. We look forward to welcoming you back soon!Best regards,Guest Experience Team

Hi Muhammad,Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with the bathroom sink flooding and the AC not working properly. This is not the level of comfort we aim to provide, especially at the rate you paid. We understand your frustration and regret that these problems detracted from your stay. We've notified our maintenance team to address the plumbing and AC issues immediately to ensure this doesn't happen again. Despite the inconvenience, we're glad you found our front desk staff to be nice and helpful. If you give us another chance, we'll do our best to make your next stay much more enjoyable.Best regards,Guest Experience Team

Hi Muhammad,Thank you for your feedback. We're sorry to hear about the issues with the bathroom sink flooding and the AC not working properly during your stay. This isn't the standard we aim for, and we understand how frustrating it is to deal with these inconveniences, especially given the price. We'll immediately address these maintenance issues to ensure future guests don't encounter the same problems. Despite the troubles you experienced, we're glad our front desk staff made a positive impression. If you choose to stay with us again, we would like to ensure a much smoother experience for you. Thank you for bringing this to our attention, and we hope to have the chance to make things right!Best regards,Guest Experience Team

Hi CARLTON,Thank you for sharing your wonderful feedback! We're thrilled to hear that you felt at home during your stay and appreciated the cleanliness of our hotel. It's great that you enjoyed the spacious bathroom, the quality of the coffee, and the perfect breakfast options. We're honored to be your new favorite, and we look forward to welcoming you back for more comfortable and enjoyable stays!Best regards,Guest Experience Team

Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regards,Guest Experience Team

Hi Nick,Thank you for your positive feedback! We're glad to hear that you had a nice experience during your stay with us. If there's anything else you'd like to share or suggest, we'd love to hear from you. We appreciate your kind words and look forward to welcoming you back soon.Best regards,Guest Experience Team

Hi Treshonda,Thank you for your feedback! We're delighted to hear that you found our property clean and quiet. It's our goal to provide a peaceful and tidy environment for our guests. If there's anything else you'd like to share or suggest, please let us know. We look forward to welcoming you back for another relaxing stay.Best regards,Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Francisco,Thank you for your feedback! We're glad you appreciate our convenient location near shopping centers, restaurants, and the freeway. It's great to know that you found our setting handy for your needs. If you have any suggestions or additional feedback, we'd love to hear from you. We look forward to welcoming you back for another stay. If there's anything else we can do to make your visit even better, please let us know.Best regards,Guest Experience Team

Hi Oscar,Thanks for your kind words! We're delighted to hear that you enjoyed the weather, felt safe in our area, and appreciated the quiet atmosphere. It's great to know that everything was to your liking. If you have any suggestions or further feedback, we'd love to hear from you. We look forward to welcoming you back for another peaceful stay. Best regards,Guest Experience Team

Hi Vianney,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and that you enjoyed the spaciousness of your room. Providing a comfortable and welcoming environment for our guests is our priority, and we're thrilled that we could meet your expectations. Your satisfaction means a lot to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Guest Experience Team

Hi Fredeline,Thank you for your feedback! We're delighted to hear that our front desk team member was able to assist you effectively during your stay. Providing helpful and attentive service is a cornerstone of our commitment to guest satisfaction, and we're thrilled that we could meet your needs. Your kind words will be shared with our team member, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Guest Experience Team

Hi guillermo,Thank you so much for your kind words about our front desk staff. We're thrilled to hear that they were super friendly and helpful during your stay. Providing excellent service is our top priority, and it's wonderful to know that our team made a positive impression on you. We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable experience.Best regards,Guest Experience Team

Hi Sonjanette,Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found our place to be nice overall. Your satisfaction is our top priority, and we're pleased to know that you enjoyed your experience with us. Should you have any further comments or suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Best regards,Guest Experience Team

Hi Dele,I'm truly sorry to hear about your experience with our staff. Providing excellent service with a friendly and welcoming attitude is our priority, and it's concerning to hear that we fell short of that during your stay. Your feedback is invaluable to us, and we'll address this issue promptly with our team to ensure it doesn't happen again. If there's anything specific you'd like to share about your experience or if there's anything we can do to make it right, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to restore your trust in us.Best regards,Guest Experience Team

Hi Alan,We're glad to hear that you found our hotel comfortable and conveniently located near Riverside National Cemetery. Thank you for choosing to stay with us, and we hope you had a pleasant visit. If you have any further feedback or if there's anything we can do to improve your experience, please don't hesitate to let us know. We'd love to welcome you back for another comfortable stay in the future!Best regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Nubia,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great stay and that our staff were friendly and helpful. Maintaining a clean and well-kept environment is important to us, so we're glad you noticed. It's fantastic to hear that you enjoyed our included breakfast, and that your son had fun making waffles in the waffle maker. We appreciate your kind words and hope to welcome you and your family back for another enjoyable stay in the future!Best regards,Guest Experience Team

Hi Daniel,Thank you for your feedback. We're delighted to hear that you found our hotel comfortable and accessible during your stay. Ensuring our guests' comfort and convenience is our top priority, and we're pleased to know that we met your expectations in this regard. We appreciate your positive comments and hope to have the pleasure of welcoming you back in the future.Best regards,Guest Experience Team

Dear Guest,Thank you for your feedback! We're glad to hear that you found our beds comfortable and that you would recommend our hotel. We understand that proximity to the freeway may result in some highway traffic sounds, and we apologize for any inconvenience this may have caused. We're pleased that you enjoyed our breakfast, although we acknowledge the limitations of our dining area. Your recommendation means a lot to us, and we appreciate your support. We hope to welcome you back again soon for another enjoyable stay!Best regards,Guest Experience Team

Dear Moises, thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you had a good experience during your stay. However, we apologize for the inconvenience caused by the satellite TV reception issues. We understand how frustrating this can be, and please rest assured that we will handle this promptly to ensure a more enjoyable viewing experience for our guests in the future. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even better stay.Best regards,Guest Experience Team

Dear Jose, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best regards,Guest Experience Team

Dear Darren, thank you for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that our staff, from the front desk to the room attendants, has consistently provided you and your spouse with excellent service during your stays at LaQuinta. Your satisfaction is our utmost priority, and we're delighted that our team has contributed to making your visits enjoyable. We appreciate your kind words and look forward to continuing to exceed your expectations during future stays. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We can't wait to welcome you back again soon!Best regards,Guest Experience Team

Dear Darren, thank you for your kind words! We're delighted to hear that you had a wonderful experience with our front desk staff and room attendants. Providing exceptional service is our top priority, and we're thrilled that our team members made your stay memorable. Should you ever need anything during your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,Guest Experience Team

Dear Darren, we're thrilled to hear that you've had such a positive experience during your stays at LaQuinta! Providing exceptional service and comfort to our guests is our top priority, and we're delighted that our staff has met your expectations. Your recommendation means a lot to us, and we're grateful for your loyalty. Should you need anything during your future visits, please don't hesitate to reach out. We look forward to welcoming you back again soon!Best regards,Guest Experience Team

Dear Darren, thank you for your glowing review! We're delighted to hear that our staff exceeded your expectations and made your stay outstanding. Providing excellent service and ensuring our guests feel welcomed and comfortable is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to enhance your experience, please let us know. Safe travels!Best regards,Guest Experience Team

Dear Darren, we're thrilled to hear that you had a fantastic experience during your stay! Thank you for your kind words and for recommending us to others. It was our pleasure to host you, and we look forward to welcoming you back again soon. If you ever need anything in the future, please don't hesitate to reach out. Safe travels!Best regards,Guest Experience Team

Hi Darren,We're so glad to hear that you had a great experience with us! Providing a comfortable and welcoming refuge for our guests is always our goal, and we're delighted we could be there for you and your spouse. Thank you for choosing to stay with us, and we look forward to welcoming you back whenever you need a peaceful retreat!Best regards,Guest Experience Team

Hi Darren,We're thrilled you enjoyed your stay! Thank you for your kind words—we look forward to welcoming you back again soon!Best regards,Guest Experience Team

Hi Darren,We're so glad to hear that you had a great experience with us! Providing a comfortable and welcoming refuge for our guests is always our goal, and we're delighted we could be there for you and your spouse. Thank you for choosing to stay with us, and we look forward to welcoming you back whenever you need a peaceful retreat!Best regards,Guest Experience Team