Outdoor pool, open 9:00 AM to 8:00 PM, pool cabanas (surcharge)
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Reviews of Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 2237 out of 4452 reviews" "
Rating 8 - Good. 1185 out of 4452 reviews" "
Rating 6 - Okay. 514 out of 4452 reviews" "
Rating 4 - Poor. 275 out of 4452 reviews" "
Rating 2 - Terrible. 241 out of 4452 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Korrie, Elko

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. We really enjoyed our stay.
Stayed 4 nights in May 2024
Response from Donald C. on 17 May 2024
Thank you for the review.

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on 17 May 2024
Thank you for the review.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place...is beautiful and the staff is friendly
Stayed 1 night in May 2024
Response from Donald C. on 17 May 2024
Thank you for the review.

6/10 Okay

Antonio

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Donald C. on 17 May 2024
Thank you for the review.

2/10 Terrible

Kimberly, Concord

Stayed 1 night in May 2024
Response from Donald C. on 17 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Richelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always great.
Stayed 1 night in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Great deal.
Stayed 1 night in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

10/10 Excellent

Kristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to everything
Stayed 2 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay there
Stayed 5 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

4/10 Poor

Nigel

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Worst customer service experience from the reception & Bell boy desk ever. Spoken to by Bell Boy desk so rudely I challenged their manner just to be given more rudeness. Reception desk staff scamming selective people for extra $30 for trying to check in a little earlier. Tried to do that to me & my wife, we declined & opted to wait the 20 minutes before no charge then watched as they allowed several older people check in with no hint or word about a charge. Given a room that had a view of a wall approx 10 feet from the window & the air conditioning units. Pain on door by lock showed an attempt to break in previously to that room (shame I can't upload photo's onto here). The 2 stars are given for the Valet customer service we received & for the Food Court for not trying to rip off people with stupidly priced food, so tasty & great service there. Casino floor was amazing, easy to get turned around in there but floor staff very friendly & helpful, Seems that the Reception & Bell Boy desk could learn a thing or 2 from them about customer service. Would I stay again? NO, customer service should be the same throughout. Worst experience of our 16 day touring holiday, glad we were only there for 3 days, will try a different hotel if we are back in that area again. Decor is old & tired looking throughout the hotel & rooms. Casino vibrant & alive. Lots of homelessness in the area & constantly coming in to the Casino area. Experience ruined by poorly trained hotel staff.
Stayed 3 nights in Apr 2024
Response from Donald C. on 14 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Randall Wayne, Muscatine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that some of the restaurants that used to serve delicious chicken noodle soup no long did. I was unable to find any soups that I liked.
Stayed 4 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

4/10 Poor

Gary Christopher

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Silver Legacy is a shadow of its former self. There are hard working people who have little or no training. Food prices have gotten out of hand and put a damper on family meals. Machines are scarce. The magic is gone as you can feel them nickel and dime your wallet. Its convenient if you have a bowling tournament. But the love of just being at the Silver Legacy has died with COVID. I'll remember the good times, but wont be bacķ.
Stayed 3 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

6/10 Okay

doranne

Travelled with family
it was convenient
Stayed 3 nights in Apr 2024
Response from Donald C. on 14 May 2024
Thank you for the feedback.

10/10 Excellent

Sophia, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

6/10 Okay

Mei Ieng

Housing keeping is unable to provide room service for hot water so I am prepare milk from baby formula.
Stayed 1 night in Apr 2024
Response from Donald C. on 14 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in May 2024
Response from Donald C. on 14 May 2024
Thank you for the review.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central to downtown river walk district.
Stayed 4 nights in Apr 2024
Response from Donald C. on 10 May 2024
Thank you for the review.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thanknyou
Stayed 1 night in Apr 2024
Response from Donald C. on 10 May 2024
Thank you!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was what I have always expected but seldom got. Everything was excellent!
Stayed 2 nights in May 2024
Response from Donald C. on 10 May 2024
Thank you! Were glad you enjoyed your stay with us!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you for the review.

8/10 Good

Carol

Liked: Cleanliness, staff & service
The hotel is fine, the rooms are small but nicely appointed and clean. Check in was easy, as was check out. Staff was helpful and pleasant. We weren’t thrilled with the downtown area as there are a lot of street people which is sad. Also the casinos at The Row are not very exciting, with older machines. The choices for regular food (breakfast & casual dinner) were limited.
Stayed 7 nights in Apr 2024
Response from Donald C. on 10 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy Reno and usually stay at The Silver Legacy.
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great casino
Stayed 1 night in May 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great for families, couples, everybody. There is something for everybody.
Stayed 1 night in May 2024
Response from Donald C. on 10 May 2024
Thank you.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review.

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very satisfied with the stay. Very convenient that it’s physically connected to circus circus and the el dorado so there’s something for the whole family even little kids- mix of restaurants/casino/arcades. Staff was friendly, knowledgeable and helpful.
Stayed 1 night in Apr 2024
Response from Donald C. on 7 May 2024
Thank you for the great review!

6/10 Okay

Mildred

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in our room. The bathroom was extremely small. It would certainly not accommodate a large person. The ceiling in the main room had some water damage that was poorly repaired. There were also repairs in the bathroom that were sloppily done, paint splatters etc. I will not be staying at this property again.
Stayed 2 nights in May 2024
Response from Donald C. on 7 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Weihua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on 7 May 2024
Thank you for the review

10/10 Excellent

Rae lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been many years since I’ve stayed at Silver Legacy. I switched to the Eldorado because checkin was easier than Silver Legacy. Things have changed for the better. Checkin and checkout was a breeze at Silver Legacy, this time. As always, the decorations are beautiful, the views are stunning, and proximity to all the fun was perfect. I’ll start saying here again.
Stayed 2 nights in Mar 2024
Response from Donald C. on 2 May 2024
Thank you for the great review! We are glad to see you enjoy our new checkin and checkout features at the Silver Legacy. We hope to see you again soon!

8/10 Good

Jennifer, Rock Springs

Liked: Cleanliness
Didn’t like that casinos are smoking. Front desk staff was slow.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the feedback.

8/10 Good

Judith, Salem

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The check in was very irritating: there was only one person assisting. Everyone had to do self check in on a computer. It was annoying and obviously some people were totally lost. Then you had to come back after you got a text your room was ready and have the machine produce a key card. This operation should be optional. Check out was the same unless you got ahead by checking out on the tv. Very few restaurants which were under staffed, slow and poor selection.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a girl's weekend to see Seinfeld and Gladys Knight. I ordered extra 150 feet in the room for 4 of us. There was plenty of room, the beds were comfortable. When we asked for more towels, they brought them promptly. Only complaint would of been a pocket door for the sink bathroom for more privacy. Otherwise it was so much fun and so roomy. Thanks Silver Legacy!
Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you!

10/10 Excellent

Stacie

Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property but tables were expensive and not a lot open. This despite the fact no one was playing.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the feedback.

10/10 Excellent

Muralidharan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment
Stayed 3 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and quiet. Lots of food options and was very clean.
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Irene

Travelled with family
Liked: Staff & service
The only thing that we didn’t like was there wasn’t a fan in the bathroom.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The only don’t like de Pool area but everything also is excellent I loved
Stayed 3 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for the feedback.

6/10 Okay

Mark

I started getting annoyed at check-in. There were only two clerks to check in a line running halfway to the valet desk. They want folks to use the machines that they’ve set up in place of people, but evidently people want to deal with PEOPLE! My annoyance grew when I learned that, payment of a daily resort fee notwithstanding, the hot tub is off-limits to folks who haven’t ante’d up for a ‘Spa Pass’.
Stayed 2 nights in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

SHAYAN

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

2/10 Terrible

Roxanne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Extremely curt staff. Pool and hot tub not working.
Stayed 2 nights in Apr 2024
Response from Donald C. on 29 Apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

2/10 Terrible

Cynthia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donald C. on 2 May 2024
Thank you for the review.