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Reviews of Best Western Plus Sparks-Reno Hotel

3 out of 5
Best Western Plus Sparks-Reno Hotel
55 E Nugget Ave, Sparks, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 953 reviews" "
Rating 8 - Good. 231 out of 953 reviews" "
Rating 6 - Okay. 47 out of 953 reviews" "
Rating 4 - Poor. 31 out of 953 reviews" "
Rating 2 - Terrible. 24 out of 953 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we were looking for; a smoke-free option while visiting Reno!
Stayed 1 night in May 2024

10/10 Excellent

jose

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it can accomodate our dogs
Stayed 2 nights in May 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the grounds are really nice. Bfast is hearty and had various options
Stayed 2 nights in May 2024
Response from Wendi, GM on 22 May 2024
Dear Margaret,Thank you for the positive feedback. We are so glad you enjoyed our breakfast and found the facilities to be clean and nice.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice and quite hotel soft beds lean
Stayed 1 night in May 2024
Response from Wendi, GM on 16 May 2024
Dear Rick,Thank you very much for your positive review and comments. We hope to have the opportunity to welcome you back.Kind regards,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Flamesgirl on 15 May 2024
Thank you for staying with us :)

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Flamesgirl on 12 May 2024
Thankyou for staying with us :)

10/10 Excellent

Colleen

Travelled with family
It was a very pleasant stay. Easy access off the freeway, yet very quiet. The breakfast was good. The staff at the property were friendly and professional.
Stayed 1 night in May 2024
Response from Flamesgirl on 7 May 2024
Thank you or staying with us :)

10/10 Excellent

Jessica M

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was amazing
Stayed 2 nights in Apr 2024
Response from Flamesgirl on 7 May 2024
Thank you or staying with us :)

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the hotel clean and the bed comfortable. We enjoyed our stay and will probably stay here again.
Stayed 1 night in Apr 2024
Response from Flamesgirl on 30 Apr 2024
Thank you for staying with us :)

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for oversized vehicles is limited.
Stayed 1 night in Apr 2024
Response from Flamesgirl on 21 Apr 2024
Thank you for staying with us :)

8/10 Good

Joseph L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well appointed but is adjacent to I-80 and the corresponding road noise. On the plus side, it's close to shopping and restaurants should one have need of these places.
Stayed 1 night in Apr 2024
Response from Flamesgirl on 8 Apr 2024
Thank you for staying with us :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying in hotels on & off for almost 3 years now, either for work or while in the process of moving. This Best Western & it's staff in Sparks Nv is THE Best. I wish I could pack them up & take them w/ me. I mean the building, staff, room, everything. From before I checked in and called about a need for the room, to how clean the lobby, hallway, elevator, & the room are kept. Elevator? I get it, my background is all in the hospitality industry from GM of Hotels, to Owner/Operator of Restaurant/Bar my eyes are trained to see things maybe other s don't. When I got on the elevator & saw the clean, perfectly centered, Maintenance Certification(don't know exact term) that the elevator was kept up to date, My thought immediately was, Great Management here. Not only have they backed that up but I believe the staff goes over & above the expectation. Whether it was conversations w/ Nathan getting me from A to B & back so I could get my errands done, He is a true gentleman w/ "Class" as my Dad would say, or Maddie at the front desk who, Everytime she saw me & I mean every single time, she would give this great big smile & say "Hello Morgan" asking how I was doing. It started w/ the call before check in w/ the GM or Manager(Forget her name but she s Always here, leading the team during the morning/afternoon shifts)then the elevator, Nathan's driving, Maddies smiles, Rhonda making sure I had what I needed daily & w/ a smile, they make life easier for you. I appreciate YOU💜
Stayed 4 nights in Mar 2024
Response from Debra on 3 Apr 2024
What a beautiful review!! We are so happy you enjoyed your stay with us Matthew. We will pass on all of the wonderful compliments to our staff members. We look forward to seeing you again in the future and wish you safe travels on your journey :)

10/10 Excellent

Wanda

Stayed 1 night in Mar 2024
Response from Flamesgirl on 21 Apr 2024
Thank you for staying with us :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & Super clean
Stayed 5 nights in Mar 2024
Response from Flamesgirl on 3 Apr 2024
Thank your staying with us :) Glad you enjoyed your stay with us!!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Was a single night while moving our daughter home. Staff kept an eye on our uhaul, very helpful.
Stayed 1 night in Mar 2024
Response from Winged Heart on 23 Mar 2024
Hello Cory...thank you for your feedback...we appreciate your comments. We look forward to a future visit from you. Safe travels!Thank you

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice sized, clean (either new or refurbished) rooms, nice hot breakfast, free shuttle up to 3 miles. No real cons although minimal traffic noise from freeway Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Winged Heart on 23 Mar 2024
Hello Curtis...thank you for your kind feedback. We appreciate the time you took to respond. We look forward to a future visit from you.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in off the freeway, good parking, staff awesome, very clean, good breakfast with gluten free options. They even had a driver to take you to a restaurant of your choice within 3 miles of hotel. Nothing bad to say.
Stayed 1 night in Mar 2024
Response from Winged Heart on 23 Mar 2024
Hello Karen...thank you very much for taking a moment to respond with your kind review. We look forward to another visit from you perhaps in the future.

10/10 Excellent

Abbie

Stayed 1 night in Mar 2024
Response from Flamesgirl on 11 Apr 2024
Thank you for staying with us :)

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Mar 2024
Response from Winged Heart on 23 Mar 2024
Hello Monica...thank you very much for responding to our survey so favorably. We look forward to a future stay with us.

10/10 Excellent

Susan, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FlamesGirl on 12 Mar 2024
Thank you for staying with us! We look forward to seeing you again in the future :) Safe Travels!

10/10 Excellent

William, Portland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated, pet friendly Best Western. It is located in an industrial area next to a petroleum storage facility so there really isn’t anywhere to walk or explore. Perfect for a one night stopover on a trip through Reno. Hotel has overnight security so we felt safe leaving our car with a Yakima cargo box on top. Would not have felt good about that if they did not have overnight security on the property.
Stayed 1 night in Mar 2024
Response from Flamesgirl on 14 Mar 2024
Thank you for staying with us. Glad you had a nice visit. Safe Travels :)

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from FlamesGirl on 12 Mar 2024
Thank you for staying with us! We look forward to seeing you again in the future :) Safe Travels!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FlamesGirl on 12 Mar 2024
Thank you for staying with us! We look forward to seeing you again in the future :) Safe Travels!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that fact that we had to wait 20 minutes to get checked in, because the system crashed.
Stayed 1 night in Mar 2024
Response from Flamesgirl on 7 Mar 2024
On behalf of the hotel we would like to apologize for all issues you had to endure during your stay with us. The system has been resolved, so moving forward we hope that this doesn't happen again. Thank you so much for your patience and understaning.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay therw again.
Beautiful hotel, room, view. Breakfast was good too. Nice variety of hot and cold foods. Reception was helpful and friendly and the employee restocking the breakfast. Would stay there again.
Stayed 1 night in Feb 2024
Response from Flamesgirl on 25 Feb 2024
Thank you for staying with us :)

4/10 Poor

DAVID, LAS VEGAS

Stayed 1 night in Feb 2024
Response from Winged Heart on 23 Mar 2024
Hello David...we're sorry we did not meet your expectations. Please let us know the issues you had to endure during your stay to allow us to improve in those areas.Thank You.

10/10 Excellent

Malia

Stayed 1 night in Feb 2024
Response from Flamesgirl on 25 Feb 2024
Thank you for staying with us :)

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained place Breakfast is just ok
Stayed 1 night in Feb 2024
Response from Flamesgirl on 25 Feb 2024
Thank you for staying with us :)

10/10 Excellent

William

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean room. Friendly, helpful staff. Breakfast out early.
Stayed 1 night in Feb 2024
Response from Flamesgirl on 18 Feb 2024
Thank you for staying with us :)

8/10 Good

Greg

Stayed 1 night in Feb 2024
Response from Flamesgirl on 18 Feb 2024
Thank you for staying with us :)

10/10 Excellent

Lisa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Flamesgirl on 4 Feb 2024
Thank you for staying with us :)

10/10 Excellent

Antonina

Stayed 2 nights in Jan 2024
Response from Flamesgirl on 29 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Flamesgirl on 29 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Kelly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My BW Sparks stay was amazing! Staff and room were truly excellent, unlike the Bishop BW which was the complete opposite.
Stayed 1 night in Jan 2024
Response from Flamesgirl on 25 Jan 2024
Thank you for staying with us!! Safe Travels

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated
Stayed 1 night in Jan 2024
Response from Flamesgirl on 25 Jan 2024
Thank you for staying with us :) Safe Travels!

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Flamesgirl :) on 21 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Price
Clean, comfortable, and reasonable
Stayed 1 night in Jan 2024
Response from Flamesgirl on 8 Jan 2024
Thank you for staying with us :)

8/10 Good

Tarryn

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Flamesgirl on 8 Jan 2024
Thank you for staying with us :)

6/10 Okay

Gary

Liked: Staff & service, property conditions & facilities
Crowded at breakfast
Stayed 1 night in Dec 2023
Response from Flamesgirl on 8 Jan 2024
Thank you for staying with us :)

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Flamesgirl on 31 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Flamesgirl on 3 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Flamesgirl on 3 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, check in, comfortable, cleanness
Stayed 1 night in Dec 2023
Response from Flamesgirl on 3 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Flamesgirl on 4 Dec 2023
Thank you for staying with us :)

10/10 Excellent

Ariel

Stayed 1 night in Nov 2023
Response from Flamesgirl on 3 Jan 2024
Thank you for staying with us :)

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Flamesgirl on 4 Dec 2023
Thank you for staying with us :)

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Flamesgirl on 30 Nov 2023
Thank you for staying with us :) We are happy that you had a great stay at our hotel :)

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Multiple people helped multiple guests checking in so waiting was short time!
Stayed 1 night in Nov 2023
Response from Flamesgirl on 22 Nov 2023
Thank you for staying with us :)

8/10 Good

DEBORAH

Stayed 1 night in Nov 2023
Response from Flamesgirl on 21 Nov 2023
Thank you for staying wit us :)