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Reviews of Aiden by Best Western South Reno

3 out of 5
Aiden by Best Western South Reno
5851 S Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1084 reviews" "
Rating 8 - Good. 279 out of 1084 reviews" "
Rating 6 - Okay. 84 out of 1084 reviews" "
Rating 4 - Poor. 27 out of 1084 reviews" "
Rating 2 - Terrible. 35 out of 1084 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good stay. My only complaint was that my shower was falling apart. The fixtures separating from the wall, no caulking to protect them from moisture, the tub enamel was chipped, and it looks corners of it were coming undone. Out of the entire remodel, the tub appears to be an after thought. The everything else about the room was excellent. You almost can’t tell it used to be a different motel. I would stay here again.
Stayed 1 night in May 2024
Response from FDS on 15 May 2024
Thanks so much for the feedback. We hope to see you again soon!!

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated older property. Clean and comfortable. Breakfast restaurant attached is great too.
Stayed 1 night in May 2024
Response from FDS on 15 May 2024
Thanks so much for the feedback. We hope to see you again soon!!

8/10 Good

Tressa

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was closed :( but the room remodels are looking great.
Stayed 2 nights in May 2024
Response from FDS on 15 May 2024
Thanks so much for the feedback. We hope to see you again soon!!

6/10 Okay

Kao

Decent place to stay. The property looks outdated and run down on the outside but it is clean on the inside. Room small with a small bathroom
Stayed 1 night in Apr 2024
Response from FDS on 10 May 2024
thanks for your feedback. we hope to see you again

10/10 Excellent

Lillian, Pittsburgh

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe doesn't look like much from the outside but pleasantly surprised by the nicely renovated rooms. Two chicks was great for breakfast!
Stayed 1 night in May 2024
Response from FDS on 9 May 2024
Thank you so much for your feedback. We look forward to seeing you again!!

8/10 Good

Sharon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice location near shopping. Room was comfortable with hard floors. Rug under bed needed cleaning but the rest of the room was clean and comfortable. Lobby had a too strong perfume smell that triggered my asthma, but check-in was fast so didn't stay there long. Overall worth the price.
Stayed 1 night in May 2024
Response from FDS on 8 May 2024
Thank you so much for your feedback. We look forward to seeing you again!!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, quiet.
Stayed 3 nights in May 2024
Response from FDS on 8 May 2024
Thanks so much for you feedback. We look forward to seeing you again!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place for good price
Stayed 1 night in May 2024
Response from FDM on 8 May 2024
Thank you so much for your feedback, we look forward to seeing you again, have safe travels.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price! I will stay here again.
Stayed 1 night in May 2024
Response from FD on 7 May 2024
Thank you for staying with us. We appreciate your review and we hope to see you again very soon.

8/10 Good

Shawn

Travelled with family
Nice and clean. Close to where we were going. Pet friendly.
Stayed 2 nights in May 2024
Response from FD on 7 May 2024
Thanks for staying with us at Aiden. We appreciate your business and we hope to see you again very soon.

10/10 Excellent

Zinaida

Stayed 3 nights in Apr 2024
Response from FDM on 8 May 2024
Thank you so much for your feedback, we look forward to seeing you again. Safe travels.

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Disliked: Amenities
easy check-in - good too expensive for a motel with limited amenities
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to leave a review. We truly appreciate your business and hope to see you again in the future.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities
Friendly staff, rooms were very clean and comfortable, Definitely changed my opinion of Best Western hotels.
Stayed 1 night in Apr 2024
Response from FDS on 2 May 2024
Thanks so much for you feedback...we love to hear that we made a good impression. Hope to see you again !!!

6/10 Okay

Katrina, Carmichael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk manager, Rachel was amazing and helped modify my stay even though I had booked through a 3rd party app. I was just surprised that our room was never cleaned or garbage emptied, towels replenished etc (checked in Thursday and left on Sunday) and when I asked for towels I had to go get them rather than someone drop them off. Which doesn’t sound like a big deal, but I was getting back to the room late at night and expecting there to be towels and garbages emptied and it wasn’t done. So I call the front desk and I’m told I can come down and get them…it’s 11:30 pm by this point and I’m exhausted and one of the reasons I prefer hotels to Airbnb is that I can get back to the room and I don’t have to worry about that stuff. The room is nice but very dark and the hotel itself is nice and I appreciate how clean it is and again, Rachel was amazing. But I definitely felt like I paid more than I should have for the service received. I booked based on reviews and our stay definitely didn’t match the reviews posted. I would have paid less to stay somewhere else that had less stellar reviews and not been disappointed.
Stayed 2 nights in Apr 2024
Response from FD on 29 Apr 2024
Thank you for staying with Aiden. We do apologize for the inconvenience, customer service is our highest priority and we take all reviews very seriously. Thank you for your feedback.

8/10 Good

Gilbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, and affordable.
Stayed 3 nights in Apr 2024
Response from FD on 29 Apr 2024
Thank you for the review and we hope you will come back and see us soon.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
While looking like a motel from the outside, this is through and through a very nice almost boutique like hotel! The grounds are quite cute with cod hole games and big tic tac toe in the pool yard and the rooms themselves are nicely styled. Only tiny thing would be to add more warm light to the rooms but I think they’re going for that cool, moody sort of look. Overall for the price and being close to downtown without being in downtown, we felt super safe and loved our stay!
Stayed 1 night in Apr 2024
Response from FDS on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 17758294600.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Front DeskAiden by Best Western South Reno

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated decor, easy early check - in. Only minor issue - night stand lamp was unplugged.
Stayed 1 night in Apr 2024
Response from front desk on 28 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

6/10 Okay

Katrina, Carmichael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from FDS on 1 May 2024
Thanks very much for your feedback. We hope to see you again soon !!!

8/10 Good

Charles

Stayed 1 night in Apr 2024
Response from FDM on 16 May 2024
Thank you for your feedback, we look forward to seeing you again, safe travels.

10/10 Excellent

Sheng Li

Stayed 3 nights in Apr 2024
Response from FDM on 16 May 2024
Thank you for your feedback, we look forward to seeing you again, safe travels.

10/10 Excellent

David, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Great gym... fully equiped.
Stayed 2 nights in Apr 2024
Response from FDS on 26 Apr 2024
Thanks so much for your feedback. We look forward to seeing you again.

6/10 Okay

Michael

Travelled with family
Liked: Amenities
The walls, in the room, are paper thin. You can hear the next room's TV when it is on. Not quiet.
Stayed 3 nights in Apr 2024
Response from FD on 24 Apr 2024
Thank you so much for your feedback, we sincerely apologize we did not meet your expectations, we will have someone look at this right away. We look forward to seeing you next time. Have safe travels.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FDS on 24 Apr 2024
Thanks so much for your feedback. Hope to see you again

10/10 Excellent

HIROSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a large refrigerator, microwave and coffee maker. Room is clean and spacious. I stayed here for my daughter's attending volleyball tournament. Rather than staying in a casino hotel, this is very useful and convenient.
Stayed 3 nights in Apr 2024
Response from FDM on 24 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, outside area around pool was very relaxing, bar, convenient to 580
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you so much for staying with Aiden. We hope you will come see us again in the future.

10/10 Excellent

Eugene

Stayed 1 night in Apr 2024
Response from FDS on 11 May 2024
Thanks for you feedback. Hope to see you again soon!!

10/10 Excellent

Eugene

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Parking was ample and well lit.
Stayed 1 night in Apr 2024
Response from FDS on 20 Apr 2024
Thanks very much for the feedback. hope to see you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Newer hotel
Stayed 1 night in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. hope to see you again soon.

8/10 Good

Luke

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dog friendly walk was a nice touch
Stayed 2 nights in Apr 2024
Response from FDS on 20 Apr 2024
thanks so much for the feedback. hope to see again soon

8/10 Good

Lamberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a modern look and easy access to the room. Parking is very convenient, and the surrounding area has many amenities to go places. I like the area very much is it something I will do it again in the future.
Stayed 3 nights in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. Hope to see you again soon

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator microwave fully renovated nice!
Stayed 3 nights in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. hope to see you again soon

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Comfortable beds and linens were soft. Enjoyed the restaurant on sight. Very convenient for the convention center.
Stayed 3 nights in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

8/10 Good

lorna

Stayed 2 nights in Apr 2024
Response from FD on 6 May 2024
Thank you for staying with Aiden. We hope you will come see us again very soon. Have a great day.

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the convention center. Affordable in comparison to other properties near by.
Stayed 3 nights in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

6/10 Okay

Donna

Travelled with partner
No airport shuttle
Stayed 1 night in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area not the nicest place.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thanks for staying with Aiden. We hope to see you again very soon.

4/10 Poor

Lara

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from FDM on 15 Apr 2024
We are very sorry you did not have a good stay at our hotel. we appreciate all feedback and we are always trying to improve our product.

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay. It was very clean and comfortable and I had a great nights sleep!
Stayed 4 nights in Apr 2024
Response from FDM on 10 Apr 2024
Thank you so much for your feedback, we are happy to hear you had a great stay, we look forward to seeing you again. Safe Travels.

6/10 Okay

Chasity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The price was right, it was clean. I asked for housekeeping, we needed fresh towels and toiletries and they never came. Had to go to the front desk and get them. The walls were thin, I could hear the neighbors tv in spanish most the night. Super annoying trying to go to sleep to that.
Stayed 4 nights in Apr 2024
Response from FDM on 10 Apr 2024
Thank you so much for your feedback, we sincerely apologize for the experience you had, I do know we had short staff this weekend and were sold out, if you asked over the weekend this is probably why the towels were not delivered right away but someone should have let you know this and I will be discussing with the staff to always give an ETA, also did you advise the front desk of the noise? we do have security that can tell people to quiet down when it is late. Again I sincerely apologize for your experience, we look forward to seeing you again if you do give us a chance to come back. Safe Travels.

10/10 Excellent

Chunyan

Stayed 2 nights in Apr 2024
Response from FDS on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 17758294600.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Front DeskAiden by Best Western South Reno

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that has had a really nice update. I would use this place again.
Stayed 2 nights in Apr 2024
Response from frontdesk on 8 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Christophe

Stayed 1 night in Apr 2024
Response from frontdesk on 28 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from FDS on 26 Apr 2024
Thanks so much for your feedback. We look forward to seeing you again.

10/10 Excellent

Emily

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having a clean and safe place to stay that accommodated our dog!
Stayed 1 night in Mar 2024
Response from frontdesk on 1 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Betty, Portola

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from frontdesk on 1 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Much better than expected
Stayed 1 night in Mar 2024
Response from FDM on 28 Mar 2024
Thank you so much for your feedback, we are pleased to hear you enjoyed your stay. We look forward to seeing you again in the future, have safe travels.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband was so happy I picked this place. Decorated great, well organized for travelers, and comfortable.
Stayed 1 night in Mar 2024
Response from front desk on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very close o the airport
Stayed 1 night in Mar 2024
Response from FDM on 23 Mar 2024
Thank you so much for your feedback, we hope to see you again sometime soon. Safe travels.

10/10 Excellent

Roland M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was quiet and safe and friendly staff members. Overall enjoyable,
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.