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Reviews of Comfort Suites Redding - Shasta Lake

2.5 out of 5
Comfort Suites Redding - Shasta Lake
1195 Grand Ave, Redding, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with pets
Liked: Staff & service
Disliked: Amenities
Friendly staff. The room was heavily deodorized (not good for us with allergies) & carpet was rippled & needed stretched.. The bed hard!!
Stayed 1 night in May 2024
Response from Cassandra on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

LeeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the layout of the room. The mattress was comfortable. In that bathroom next to the pool, I could have used one of those super spinners that removes most of the water from swim suits. Your continental breakfast was great. I really enjoyed my stay. Thank you.
Stayed 3 nights in May 2024
Response from Cassandra on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory. Although had to wait a very long time to check in even though only one customer was ahead of us. The morning clerk was excellent but the afternoon clerk looked very unprofessional.
Stayed 1 night in Apr 2024
Response from Cassandra on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

zak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with my two little ones!
Stayed 3 nights in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Cassandra on 14 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

2/10 Terrible

Crystal

Travelled with family and small children
I would give 0 stars if I could because I wasn’t allowed to stay after I paid for the booked room. They have a policy that people within a 50 mile radius can’t stay here and unfortunately for me it was not posted online upon booking. You’d imagine it wouldn’t allow me to pay once I type in my zip code to finalize the booking. It’s been 4 days (2 business days) and I have yet to receive my refund. I understand this town isn’t the greatest and some people ruined it for others but giving a heads up before I wasted my time driving down there to check in and my money would’ve been great. We only booked here for our “stay-cation” for the pool for our daughter to enjoy.
Stayed 2 nights in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 3 nights in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Okay

Dan

Disliked: Property conditions & facilities
All your exercise machines in the weight room do not work and that stationary bike is dangerous with the seat that doesn’t fit
Stayed 3 nights in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mitsue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always pleasant staying at this location and conveniebt
Stayed 1 night in Feb 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

8/10 Good

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness
Stay was nice, walls were kind of thin and there seemed to be limited parking. Breakfast had a good variety.
Stayed 1 night in Apr 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Okay

Jeff

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty with cookie crumbs and gold fish crackers under the furniture. The sofa bed was also filled with crumbs. Toilet bowel was also stained. On a side note, staff were friendly and professional.
Stayed 1 night in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Claudia, redlands

Travelled with pets
Disliked: Cleanliness, staff & service
Room was large, plenty of towels. Couch or sofa bed was old and worn out. My pet also managed to find a pair of men's underwear in the couch. That was fun. The 4 times I tried to speak to someone at the front desk were unsuccessful. No one there and a line waiting.
Stayed 1 night in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for the activities that we were participating in. I will definitely be staying there again on future trips.
Stayed 2 nights in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Okay

Amee

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hot tub was broken so that was a let down. When we got in our room there was a bit of hair in the bathroom. And the sink had what looked like dirty water spatters. The door to the bathroom looked all beaten up. It was pretty quiet even though it was full this night. And the beds are very comfortable.
Stayed 1 night in Mar 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West of and next to the I-5, luckily we were on the west side of the bldg so it was quite. City of Redding is easy to navigate. Plenty of dinning and shopping near by. Good place to hold over while traveling the I-5 (also, there's a new Costco with Costco Gas in Redding)
Stayed 1 night in Feb 2024

10/10 Excellent

karen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very slow check-in. Otherwise the stay was great.
Stayed 1 night in Feb 2024

6/10 Okay

Anna

Stayed 5 nights in Feb 2024
Response from Cassandra on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennifer, Sunnyvale

Stayed 1 night in Feb 2024
Response from Cassandra on 8 May 2024
Thank you for giving us five star rating! We hope to see you again soon!

6/10 Okay

Paula

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Mitsue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are hard and not so comfy, bring your own pillow to.. some are wayyy squishy
Stayed 1 night in Feb 2024

2/10 Terrible

Paola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 strikes…..
When I arrived at the hotel, and was given my room key, I went up to the room on the second floor, where my hotel room was wide open and propped open with the lock. As a woman, traveling alone, I had to go to the front desk and ask why my room was open. To which the young man at the counter told me that it was probably from housekeeping earlier that day. I explained that I wasn’t comfortable going into the room alone and asked that they please check it before I go in. He hesitated, and then agreed. After he check the room, I noticed the heater didn’t work, so as I tried to call down to the front desk I also noticed that the telephone didn’t work. It was late at night and, had I gotten there earlier probably would’ve decided on another hotel. Not a great stay at all.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. No complaints.
Stayed 1 night in Jan 2024

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Not much around the hotel but perfect for softball tournaments with distance from ball park
Stayed 1 night in Jan 2024

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived to check in a young man passed us at the door with a garbage can. He proceeded to go off into the parking lot to empty it. We were waiting at the desk for someone when he came back, said just a minute, and went off with the empty garbage can. We waited a pretty long time until he came back. Our suggestion - Leave the garbage until the guest who is waiting is checked in. I don't think we should have had to wait for him.
Stayed 1 night in Jan 2024

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed on how welcoming the staff were.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kim

The staff was awesome and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & friendly staff
Stayed 4 nights in Jan 2024

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

8/10 Good

Maren

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Monica

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Queen suite room
Very comfortable, good breakfast and reasonably priced.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanne, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and included a king size bed as well as a sitting area with a sectional sofa.
Stayed 1 night in Jan 2024

6/10 Okay

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest!
Great hotel with friendly staff!! Enjoyed the pool and the hot tub was a nice temperature. The heater in the room was noisy( only complaint)
Stayed 1 night in Jan 2024

6/10 Okay

Lynn

Disappointed had to pay for parking. There was an empty parking lot almost. Also hot tub was foaming and had not been treated. The front desk staff told us it was the fault of all the guests they had on the weekend. Pools and tubs should be maintained daily in a hotel. Breakfast was average. Many things were not available. Seems to be first come first served. We went at 8:00 am. The coffee pot was out of order. Not a great hotel experience.
Stayed 1 night in Jan 2024
Response from Cassandra on 11 Jan 2024
Dear Lynn,I apologize for the issues you encountered while at our hotel. I would like to apologize for the parking fee but let you know the hotel itself does NOT charge for parking, this is a hidden charge expedia does not even show us they charge our guests. I have filed a claim due to this happening. Our pool is serviced every day I will speak with maintenance about his. We do offer additional coffee in the coffee bar located in the Lobby.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very efficient by a really nice young man. The indoor pool was clean and warm. The rooms are spacious and the beds are comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Ray

Stayed 1 night in Jan 2024

10/10 Excellent

Patti, Glendora

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was very friendly and helpful Our room was on the freeway side of the building, I thought there may be an issue with the noise and there wasn’t, it was quiet and you could not near the traffic from freeway
Stayed 3 nights in Jan 2024

6/10 Okay

Ryan

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024