We took the family to the Red Lodge Christmas Stroll and decided we want to stay the night. We booked one of the cabins as we have stayed there once before. They put hand soap in our shower instead of shampoo and when asked if they had shampoo we could use, they said no and told us to just use the body wash as shampoo. The before we left, the chain the broke on the toilet so we couldn’t flush it. When I brought it up to the front desk gal, she told me that happens sometimes. She also tried to pull off “ the body wash is shampoo” but then a couple minutes later told me the shampoo was ordered but wouldn’t be here until Monday. My guess is that the young cleaning lady puffing her vape outside was just too lazy to get the shampoo and just threw hand soap in the shower. I told them when people are paying over $300 for a room, we have higher expectations including shampoo and functioning toilets. In all, pretty disappointed at the customer service.