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Rating 10 - Excellent. 582 out of 1000 reviews" "
10 - Excellent
582
Rating 8 - Good. 248 out of 1000 reviews" "
8 - Good
248
Rating 6 - Okay. 72 out of 1000 reviews" "
6 - Okay
72
Rating 4 - Poor. 50 out of 1000 reviews" "
4 - Poor
50
Rating 2 - Terrible. 48 out of 1000 reviews" "
2 - Terrible
48
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Nora
Travelled with family, Travelled with family and small children
Was excellent 😍 ⭐️⭐️⭐️⭐️⭐️ clean and very good service
Nora
Stayed 1 night in May 2024
6/10 Okay
Melanie
Travelled with family, Travelled with group
27 May 2024
Pricey to say the least. Breakfasts was okay with lots of hot or cold choices. Bedding was comfortable and the shower was good. Location was busy and parking was limited. This hotel won’t be my first choice next time I’m in Rapid City.
Dear Vicky,Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.
Dear Missy, Thank you for staying with us and your positive feedback. Your comments will be shared with the staff and used as further motivation for a job well done. We look forward to your next visit to the beautiful Black Hills and stay with us. Please have safe travels and a great day.
Dear Johonna, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.
The room was really nice. Good selection for breakfast.
Andrew
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 9 May 2024
Dear Andrew, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.
Clean and quiet, good location, very comfortable and great price
Jude
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 30 Apr 2024
Dear Jude, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Had to ask the front desk several time to address and overly loud room next to me. They still did not address it and I had to address it myself. Breakfast was sub par, eggs were slimey.
Allissa
Stayed 3 nights in Apr 2024
Response from Greg Bunkowske on 29 Apr 2024
Dear Allissa, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Rusian, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next Black Hills adventure and stay with us. Please have safe travels and a great day.
The room we stayed in was unfortunately dirty we have toddlers so we always do a small run through and found trash Easter egg and everyparents worst fear A Pill. If it wasn't for us looking out babies could ate the pill and could have gotten so sick it was at eye site so I don't know if the room was vacuumed. We were very disappointed ☹️ PSA TO PARENTS ALWAYS DO A WALK THROUGH COULD SAFE UR BABIES FROM INJESTING ANY SORT OF MEDICATIONS LEFT BEHIND.
ZACHARY LEE
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 17 Apr 2024
Dear Zachary Lee, Thank you for staying with us. We appreciate your feedback. Your comments will be shared with the housekeeping staff. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Jim, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.
Dear Josie, Thank you for staying and letting us know about your stay. Our goal is to always go above and beyond expectations, and I apologize we fell short during your stay. Your experience has been reviewed and our staff will train on how to deal with similar situations. Thank you for bringing these issues to our attention. I hope you will consider staying with us again.Please have safe travels and a great day.
Dear Greg and Laurie, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.
4/10 Poor
Alicia, Blunt
7 Apr 2024
Alicia
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 29 Apr 2024
Dear Alicia, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Kareen Two, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.
Dear Scott, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us and your next adventure to the beautiful Black Hills. Please have a great day and safe travels.
Dear leanne, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.
It was a pleasure stay at this hotel, clean andneat, a good breakfast included
Carolina
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 29 Mar 2024
Dear Carolina,Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.
Dear Adri Ann, Thank you so much for staying with us. Your positive feedback will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a great day.
Dear Melissia, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.
Dear Berenice, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.
Dear Andrew,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.
Dear Sharon,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.
Dear Jessica, Thank you so much for staying with us. We appreciate your feedback as it will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
Dear Bob, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Had to wait around for hours for our room to be ready. Was told 3 pm then 4 pm. Also was told I would get a call when my room was ready and I never did. Traveling with 3 kids this was not ideal for us being from 9 hours away.
josh
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Josh, Thank you for staying with us. We appreciate your feedback. We will pass this along to our leadership team to ensure this does not happen again. I understand your frustrations and thank you for bringing this to our attention. We look forward to your next stay with us. Please have safe travels and a great day.
2/10 Terrible
Shawnee
25 Feb 2024
Shawnee
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Shawnee, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
We liked that its clean and nice rooms, close to the waterpark
Terry
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Terry, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Dear Beth, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
8/10 Good
Lori
Travelled with partner
21 Feb 2024
Liked: Amenities
It was okay
Lori
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Lori, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
10/10 Excellent
Janette
20 Feb 2024
Janette
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Janette, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
Dear Diana, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
We enjoyed our stay here! The room was very clean and quiet. The breakfast had a good amount of choices as well. The bathroom was nicely remodeled and had a nice supply of shampoo, conditioner & body wash. The bed was very comfortable and the hotel was pretty quiet. We did have some rowdy kids running sprints above us for 3 hours but after a phone call to the front desk, all was resolved. We would definitely stay here again.
Melissa
Stayed 3 nights in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Melissa, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
Dear Harry, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
Dear Marshall, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
8/10 Good
Lynne
10 Feb 2024
Lynne
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Lynne, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
8/10 Good
Morgan
Travelled with family, Travelled with family and small children, Travelled with group
9 Feb 2024
Rooms and common areas were very clean. Showers were super nice. Breakfast had a large variety of options, including gluten free, oat milk etc… which I thought was nice. Staff were sub par, and right outside the front doors always reeked of cigarette smoke. overall a good experience,
Morgan
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 15 Feb 2024
Dear Morgan, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
The facility is beautiful and the check- in agent was friendly and knowledgeable. We decided to extend our stay for an extra night and she gave us a slightly better rate and made sure we stayed in the same room.
Christy
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 7 Feb 2024
Dear Christy,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
Dear Maureen, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
8/10 Good
Michael
6 Feb 2024
Michael
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 7 Feb 2024
Dear Michael, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
Cleanliness was great! Even smelled like it had been disinfected.
The bed not so good--it had seen its better day. It was way to low for us old people with bad knees and back and way too soft. Replace it!
Breakfast was good--good juice and coffee. Selection of food was good.
Nancy
Stayed 2 nights in Jan 2024
Response from Greg Bunk on 5 Feb 2024
Dear Nancy, Thank you for staying with us and letting us know about your stay. Your comments have been forwarded to our engineering team who can access the condition of the bed and we will take necessary actions to ensure this is corrected. Thank you for bringing this to our attention. We appreciate your positive comments as they are shared with our cleaning staff who take great pride at ensuring our property is spotless. Thank you for your motivation. We look forward to serving you again in the future. Please have safe travels and a great day.
Dear Terrance, Thank you for contacting us and informing us about your stay. We appreciate your feedback as your comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a wonderful day.
10/10 Excellent
Brenda
31 Jan 2024
Brenda
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Brenda, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
10/10 Excellent
Levi
31 Jan 2024
Levi
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Levi, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.