Reception

Reviews of Tru by Hilton Chapel Hill

2.5 out of 5
Tru by Hilton Chapel Hill
1742 FORDHAM BLVD, Chapel Hill, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 297 reviews" "
Rating 8 - Good. 48 out of 297 reviews" "
Rating 6 - Okay. 15 out of 297 reviews" "
Rating 4 - Poor. 12 out of 297 reviews" "
Rating 2 - Terrible. 7 out of 297 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grayson

Travelled with family
Liked: Property conditions & facilities
So clean and comfortable
Stayed 2 nights in Apr 2024
Response from Mary S- General Manager on 21 May 2024
I wanted to take a moment to express my gratitude for the review you left for us. Your feedback is incredibly valuable to us and will help us improve our services for all our customers. We appreciate you taking the time to share your thoughts and experiences with us.

8/10 Good

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the only thing I can say is the room I had was very small for two people.
Stayed 2 nights in May 2024
Response from Mary S- General Manager on 21 May 2024
I am writing to express my sincere apologies for falling short of your expectations. We strive to provide the best service possible, and it is clear that we did not meet that standard in your case. The rooms are small, and this is the concept that Hilton chose to build upon. We value all our guests feedback in this aspect.

6/10 Okay

David, Hingham

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mary S- General Manager on 21 May 2024
I am writing to express my sincere apologies for falling short of your expectations. We strive to provide the best service possible, and it is clear that we did not meet that standard in your case.

8/10 Good

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru was clean and they provide a nice breakfast in the morning. Staff was nice and professional. I only wish they had an inside pool.
Stayed 5 nights in May 2024
Response from Mary S- General Manager on 21 May 2024
I wanted to take a moment to express my gratitude for the review you left for us. Your feedback is incredibly valuable to us and will help us improve our services for all our customers. We appreciate you taking the time to share your thoughts and experiences with us.Unfortunately our location does not have a pool so I do apologize

10/10 Excellent

Callen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in May 2024

6/10 Okay

Diego

Property looked like an Ikea hostel, done as cheap as possible for a “modern” look.
Stayed 4 nights in Apr 2024
Response from Mary S- General Manager on 21 May 2024
I wanted to reach out to express my sincere apologies for not meeting your expectations. It is always our goal to provide accommodations that our guest like and it is disappointing to hear that we fell short in your case.I will let the brand know of your concerns.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Amenities
Very clean!
Stayed 2 nights in Apr 2024
Response from Mary S- General Manager on 21 May 2024
I wanted to take a moment to express my gratitude for your honest review of our hotel. Your feedback is invaluable to us as we strive to provide the best possible experience for our customers an we pride ourselves on the cleanliness of the whole hotelWe appreciate the time and effort you took to share your thoughts and opinions with us

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a couple of times and at several Tru locations. Always a good experience. Glad they are pet friendly. If there is a choice for a Tru hotel, pick it.
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 21 May 2024
I wanted to take a moment to express my gratitude for your honest review of our hotel. Your feedback is invaluable to us as we strive to improve and provide the best possible experience for our customers.We appreciate the time and effort you took to share your thoughts and opinions with us

10/10 Excellent

Lynnette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru hotels are nice, comfortable, clean, affordable. Always enjoy staying at one of these hotels.
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 25 Apr 2024
It was our pleasure to have you as a guest and we strive to make the hotel your home away from home. Thank you for your review and we hope to see you again.

2/10 Terrible

Tracey Allyson

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 25 Apr 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and clean
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

4/10 Poor

Geeta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was extremely rude. We felt we’re not trained in customer service
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 15 Apr 2024
Please accept my apologies for this as this is not how I want my guests to feel. I will address this with the staff immediately.Thank you for the valuable feedback.

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
Woke up at 230 am ac wasn’t working. Tried to turn it down message said Wait? Called front desk no one answered 1st time 2nd time after several rings they did. No maintenance person available and the guy was not helpful at all. He acted like I was inconvenience to him. The breakfast is a joke. It is a newer hotel so it is clean but with way things were give it a few years it will be like the hotel behind them. Never stay at one again nor will I recommend
Stayed 1 night in Apr 2024
Response from Mary S- General Manager on 25 Apr 2024
I am terribly sorry about the experience that you had during your stay. Although we do not have maintenance staffed overnight I can see the difficulties that you had incurred and I will take corrective measures to make sure this does not happen again..

10/10 Excellent

DIVIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 9 Apr 2024
Thank you for your honest review. We value all feedback and hope to see you again.

10/10 Excellent

Kathryn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at Tru Hilton Chapel Hill. The staff is very accommodating and pleasant. We will be back!
Stayed 3 nights in Mar 2024
Response from Mary S- General Manager on 15 Apr 2024
Thank you for your feedback and we are pleased to hear that you enjoyed your stay here in Chapel Hill. Please come and visit us again should you return to the area

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fresh pancakes each morning were outstanding, a pleasant surprise...The staff was very helpful and cheerful.... Especially our Breakfast hostess!!!....The only drawback was that during our 3 night stay, we did not receive service for our room...I had to retrieve fresh towels and empty the trash.... However, we will stay there again.....
Stayed 3 nights in Apr 2024
Response from Mary S- General Manager on 15 Apr 2024
I am happy to hear that you had a good experience, with the exception of the housekeeping issue. This is not the standard at this location and will speak to housekeeping manager about this so that it can be resolved. Thank you for the honest feedback.

2/10 Terrible

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
As a team, we take all feedback seriously and are committed to addressing any concerns that arise.We understand the importance of providing a positive experience for our customers, and we are working diligently to rectify the situation. We value your input and would appreciate the opportunity to discuss this matter further in order to find a resolution that meets your satisfaction.Please feel free to reach out to me directly at the hotel to discuss this matter further. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here to visit UNC. New, clean, affordable, convenient, trusted.
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru , we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

6/10 Okay

Bingdong

Liked: Cleanliness
Disliked: Property conditions & facilities
loud
Stayed 2 nights in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Good

Mik

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Good

Julie, Centennial

Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient property
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Good

Allyna

Travelled with family
Liked: Cleanliness, property conditions & facilities
The air conditioner kept my family up all night. It sounded like a weed wacker or heavy machinery. It was ridiculously loud and rickety. Other than that this place was really nice and fresh looking.
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I apologize for the uncomfortable stay you experienced during your recent visit. It is important to us that our guests feel comfortable and well taken care of, and it is clear that we fell short of that standard during your stay.We are taking your feedback seriously and will be addressing the issues you encountered to ensure that no other guests have a similar experience in the future. Your satisfaction is our top priority, and we are committed to making things right.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well manage property. No frills, rooms are small but adequate. Bathroom was nice.
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
Thank you David for your review. I am happy to hear that you were happy with your stay and room size.Please come and see us again should you needs arise.

10/10 Excellent

Lynndie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Quick and cheap uber ride to downtown chapel hill!
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru by Hilton Chapel Hill, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience. I am happy to know that or location fit your needs.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

8/10 Good

Barbara, King William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mary S- General Manager on 25 Apr 2024
Thank you Barbara for your feedback. I hope that your stay was what you expected it to be and we are happy to know that you enjoyed your stay with us here in Chapel Hill.

8/10 Good

Nina, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming. Really close to the college area.
Stayed 2 nights in Mar 2024
Response from Mary S- General Manager on 25 Apr 2024
We are happy to know that the location fit your needs and that you were met with courtesy and kindness. We strive to give our best customers the best experience possible.Thank you for your business and positive feedback

10/10 Excellent

Richard, Dandridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Mary S- General Manager on 25 Apr 2024
Thank you Richard for the feedback. I hope that your stay was what you had expected and slept well. We appreciate you as a guest and hope that you will return to see us again should you be in the area.

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was very friendly.
Stayed 1 night in Feb 2024
Response from Mary S- General Manager on 25 Apr 2024
Thank you so much for you r honest feedback and your patronage. We hope that you enjoyed your stay with us in Chapel HIll.

10/10 Excellent

Jacqueline

Stayed 3 nights in Feb 2024
Response from Mary S- General Manager on 25 Apr 2024
We would like to express our sincere gratitude for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay.At Tru, we strive to provide the best possible experience for our guests, and your feedback is incredibly valuable to us. We would love to hear about your experience and any suggestions you may have for how we can improve our services.

6/10 Okay

Wayne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Slow check in
Stayed 1 night in Feb 2024
Response from Mary S- General Manager on 18 Feb 2024
I am sorry to hear that you had a less then great experience. Please reach out to the hotel and let us know what could have been done better for you to have a better experience

8/10 Good

Brooke

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Mary S- General Manager on 25 Apr 2024
I wanted to take a moment to express my gratitude for the feedback you provided. Your input is incredibly valuable to us and helps us improve our guest service experience.We are committed to continuously enhancing our guest experience and your feedback plays a crucial role in this process. Thank you for taking the time to share your thoughts with us.If you have any further comments or suggestions, please feel free to reach out. We are always eager to hear from our guests

10/10 Excellent

Allyson

Stayed 2 nights in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christina, Welcome

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Debi

Loved every minute!
Stayed 2 nights in Jan 2024

10/10 Excellent

Chiraz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tony on 14 Jan 2024
Thank you so much for an excellent score. Stop by some time to see us anytime.

10/10 Excellent

Carolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Tony on 14 Jan 2024
Thank you! Ms Carolene for all 10's we love when our guest have a great stay.

10/10 Excellent

Li

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated and well maintained. Breakfast selection was good. Best part is coffee bar is available 24/7
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023