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Reviews of Edgewater Hotel

2.5 out of 5
Edgewater Hotel
266 Delaware Ave, Put-in-Bay, OH

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 122 reviews" "
Rating 8 - Good. 37 out of 122 reviews" "
Rating 6 - Okay. 18 out of 122 reviews" "
Rating 4 - Poor. 17 out of 122 reviews" "
Rating 2 - Terrible. 17 out of 122 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Nirmal Kumar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had a reservation for two queen beds, but what I got was two double beds. When I checked with the receptionist, she said it is a queen bed and bed frame is actually wider. She showed the other room with queen bed which looked bigger. But She said it is the same size that I got. I would never agree it is a queen bed, I have stayed in other hotels too. I can say it is a double bed. In addition, shower glass door has a gap and water was coming out while taking bath to the bathroom space which made flooding in the bathroom. Finally, there was a bug in the bathroom which I showed the receptionist also. Not at all pleasant experience staying here.
Stayed 1 night in Apr 2024
Response from Management on 5 May 2024
I'm sorry to hear you did not enjoy your stay. The room you had did have two queen beds. We do not have any double beds on the property. Next time please let us know about any issues in the room, like the gap in the door. That way we can have maintenance fix the issue for you. We hope you will try us again in the future.

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a whole apartment that's right in the middle of everything. It's pretty sweet
Stayed 2 nights in Oct 2023

8/10 Good

Erin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Large clean room updated large walk in shower and updated double sinks and mirror lighting.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is right in the middle of everything if you want to be in the mix this is it. If you want a little quieter this is not for you. Other than that awesome hotel best location for a hotel on entire Island
Stayed 2 nights in Sep 2023

6/10 Okay

Edward

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Close to everything. Staff was no help. There is no parking at hotel and the staff was unable to to offer any help. Got a golf cart for Saturday until sundy returned by noon for 80.00. To get one to use to help in parking the car somewhere for an hour or so was going to be charged an additional 80.00. Very noisy upstairs at around 500am. I think it is the help there. We will definitely find somewhere else with parking if we ever go back there.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service
We wanted a place in town so not to worry about drinking and driving. Perfect and right there. It’s not a fancy hotel but the room was big, clean, good tv. Our room was second story and no elevator. We could hear music from the bar next door. Rental carts right there too with a good price. We got exactly what they advertise this hotel to be. I would definitely come back
Stayed 1 night in Sep 2023

8/10 Good

Mason

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Emalee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience here. I booked my stay through Expedia for 8/24 , Bash on the Bay. Since the Bash was cancelled, i called the # to the hotel and was told I need to email regarding reservation questions. I reached out by email to the hotel to just inquire if I could get a refund IF I canceled my reservation or reschedule the booking to the new date of the concert. I received no reply. Assuming it was probably not going to be refunded if I cancelled, I decided I should at least get use of the room. I took the ferry over to put in bay and showed up at the hotel expecting to have a room to stay. The desk people at first told me that Expedia cancelled my reservation. When I called Expedia they said they still had my reservation showing active. Then the hotel desk said THEY cancelled my reservation due to the email I sent requesting it be “canceled” which was not in the email. It was simply inquiring about a refund if necessary or rescheduling. Also, the hotel never replied AT ALL to the email so why would they cancel my room & give it away with no cancellation confirmation?!! So I came all that way and paid $525 for 1 night which they took out 3 weeks beforehand and show up with no room to stay in!? The desk personnel kept brushing me off and saying there’s nothing they can do and that the owner needs to take care of it but he’s “not available.” How do you have no competent manager on duty?! The customer service was horrific and I will never do business with this place again
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for bachelor party
Stayed 1 night in Aug 2023

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

edward daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was very accommodating. Staff was friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Mamata

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

8/10 Good

Connie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place except i was under the impression their was a pool. The pool is actually a block away from the property. Wasn't informed of this until our second day there. I would recommend you ask questions and ask again to be sure. Other than that everyone was great
Stayed 3 nights in Jul 2023

6/10 Okay

Rachel

Went to check in around 5:30pm and was told room was still being cleaned despite the website saying check in is 4pm. I get a place being busy but having to wait an extra hour when all I wanted was to be in the room I had paid for is unacceptable, and the room didnt even looked like they had attempted to clean it.
Stayed 1 night in Jul 2023

6/10 Okay

Kristi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived at 2:00pm and were told we couldn’t check in yet and we understood since check in wasn’t technically until 4pm. Checked again at 4pm and told again our room wasn’t ready even though we had seen multiple guests check in and we asked when our room would be ready since it was check in time and they said come back at 5pm. Check in staff gave no apology or explanation and just said our room wasn’t ready. We came back at 5pm and they called the cleaning crew and we waited another few minutes and said they had just got done and we could check in.
Stayed 1 night in Jul 2023

8/10 Good

Joe

Stayed 1 night in Jul 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

James

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
It was okay, in the middle of everything. Could be cleaner, but overall not bad for the price and location
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephanie A

Stayed 1 night in Jul 2023

10/10 Excellent

Sherrilynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 2 nights in Jul 2023

2/10 Terrible

Joseph

Stayed 1 night in Jul 2023

4/10 Poor

Stefanie

Stayed 1 night in Jun 2023

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place mean staff
The worker we dealt with on our last day was super rude and blamed us for them moving our golf cart and tried to charge me extra.
Stayed 3 nights in Jun 2023

4/10 Poor

Donna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient location but terrible mattress, bed sheets did not look fresh, broken hair dryer, no phone for front desk, mattress wasn’t positioned correctly and bruised/scraped ankle on metal bed frame support sticking out
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had the 2 room suite facing the lake. It was a lovely room, beds were comfortable and shower was nice and big. They don’t have numbers on the doors to tell you which room is which, I’m not sure if it’s a safety issue but it was a little confusing at first. We stayed o er night on a Sunday so the island was a bit quiet. I’m not sure how it would be on a Friday or Saturday. Also there’s no front desk or lobby, you check in at the same window as the golf cart rentals. We didn’t need anything so it wasn’t an issue for us.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffeemaker
The hotel was nice but we thought there should be a coffeemaker in the room and a small trash can in the sink area of the bathroom. Also, a box of Kleenex on the bathroom counter.
Stayed 1 night in Jun 2023

6/10 Okay

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We liked how everything was right at your side or within walking distance. I didn’t like how dirty the room was. The floors didn't even look like they been slept or mopped for weeks. They need to start cleaning the rooms instead of just clean towels.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tia

Stayed 2 nights in Jun 2023

2/10 Terrible

david, ridgway

Disliked: Cleanliness, staff & service, property conditions & facilities
Love the island. Just not this place
Stayed 1 night in Jun 2023
Response from Manager on 3 Jun 2023
Sorry you did not enjoy your stay as so many other have.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Hilaria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Ken

Disliked: Cleanliness, property conditions & facilities
Not too good 3 srars
Wasn't that clean working on rooms loud noises in the night not what I expected
Stayed 1 night in Apr 2023

8/10 Good

Nijah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok
The rooms we had we very spacious with a full fridge but not all room’s are like that we got 3 rooms only 2 had the full fridge the other had a college fridge, all rooms had a microwave to . Walls are thin and if you like a firm mattress then it’s perfect for you . Overall still a good place will be returning. And it’s smack dead in the middle of everything we didn’t even need a golf cart we just walked . Good for a group of friends
Stayed 2 nights in Apr 2023

6/10 Okay

John

Travelled with family
Disliked: Amenities
Just a place to lay your head. Nothing to get excited about. Location was great for the area.
Stayed 2 nights in Oct 2022

2/10 Terrible

Prince

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Spiders everywhere bed had nasty dent
Stayed 2 nights in Oct 2022

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Not a room you would want to spend a lot of time in, but better than I expected for a Put in Bay hotel. It was clean, newer bathroom remodel, and an easy walk from the Jet Express and literally on the strip with all the bars and restaurants.
Stayed 1 night in Sep 2022

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

Allison

Disliked: Property conditions & facilities, room comfort
Terrible stay
It was not a good experience. First of all the beds and pillows were terrible. The bed are old and squeak every time you move. No WiFi No phone in the room, the bar next door blasted music til 2am with people screaming. At 4am several men were fighting out side our window. With no phone or WiFi we couldn’t call the police.
Stayed 1 night in Sep 2022
Response from Management on 25 Sept 2022
There is wifi (free) and like most hotels we no longer have phones n the rooms as pretty much everyone has cell phones these days. We are a downtown location in the heart of the nightlife so there will be music until the bars close Thanks

8/10 Good

Autumn

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Courtney

Stayed 2 nights in Sep 2022

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Smoke alarm had a plastic bag covering it up. Obviously not working. Room had a smell to it. Spiders galore. Hair dryer not working. No internet. They offer cart coupons online, but no where on website to use the coupon and they did not honor the paper coupon upon check in.
Stayed 2 nights in Sep 2022

4/10 Poor

Patricia, Ypsilanti

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was clean, however we found a bedbug on the incoming towels. 😒. We reported it to the staff and either they weren't surprised or didn't care. Things you should know: 1) Rooms are on the 2nd floor - no elevator and the stairway is enclosed with open hallway/balcony. The stairway light is on a motion sensor, but when it doesn't work you need to be very careful. 2) No coffee in the rooms. 3) The pool is not on site. It's two blocks down and two blocks around the corner at the Put-in-Bay Resort. The pool was nice and has a swim up bar. There was also a DJ there playing a variety of music. 4) Golf carts are rented at the resort - you really don't need one, you can walk everywhere. If you want to get out of town and explore the island, rent one for a few hours. Also, they will keep your credit card until you return the cart! 5) The curtains don't close tightly, so the gaps let others see in as they walk by. We used tennis shoes to weight down and keep the curtain closed. 6) This hotel is right on the main drag, so party goers are hootin' & hollerin' until the bars close and the police get people settled down. (Great if you're going for a senior break party, not great if you're going for a relaxing vacation.) 7) Our TV remote wasn't working, the mechanic came up within 5 minutes. Bottom line, would I go back to this hotel? I don't think so. I think I'd try to find something with a pool on site and not quite in the same location on the main road.
Stayed 3 nights in Sep 2022

8/10 Good

Jennifer

Liked: Property conditions & facilities, room comfort
Needs cleaned but is nicely updated property
Inside the rooms are spacious and looks like they are attempting to update the rooms. But general cleanliness was lacking. Entry door was filthy. There were greasy looking handprints on the head board. Also hand prints above the toilet. There was a blanket thrown behind the bedroom door on the floor. Guessing it was supposed to be taken out by housekeeping and they forgot. Location was perfect. No water views despite be called Edgewater Hotel but we weren’t really concerned by that. Staff was nice enough. Check in was easy. They have golf cart rentals right at the same window you check into the hotel which is convenient.
Stayed 1 night in Aug 2022

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Updates rooms
Stayed 1 night in Aug 2022

8/10 Good

Nineveh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Tinath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good!
Stayed 3 nights in Jul 2022

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again!
It was nice that the golf cart rental was included.
Stayed 1 night in Aug 2022

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022