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Reviews of DoubleTree by Hilton Princeton

4 out of 5
DoubleTree by Hilton Princeton
4355 US Highway 1 at Ridge Rd., Princeton, NJ

Reviews

8.0

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Shanesha

Liked: Cleanliness, staff & service
….
Stayed 2 nights in May 2024
Response from FOM on 13 May 2024
Thank you for taking the time to provide feedback. We appreciate your honesty and are committed to improving our services. We are sorry we did not meet your expectations. We hope you give a second chance.Yours in hospitality,Sherna

8/10 Good

Naoko, South Hadley

Liked: Cleanliness, property conditions & facilities
I chose this hotel because the Expedia site said they offer free shuttles in the area. However, the shuttle service was not available in weekends when I stayed. That should be added. The property was clean and good!
Stayed 2 nights in May 2024
Response from FOM on 13 May 2024
Dear Naoko,Thank you for your feedback! We're glad to hear that you found our property clean and enjoyable. We apologize for any inconvenience regarding the shuttle service not being available on weekends during your stay. Your suggestion to include this detail in our offerings is duly noted, and we'll strive to provide clearer communication regarding shuttle availability in the future. We appreciate your patronage and hope to welcome you back soon!Happy Travels,Sherna

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in May 2024
Response from FOM on 6 May 2024
Dear Joe,Thank you for your kind feedback. We are super excited to learn you had a great stay.We hope your travels bring you back.Yours in hospitality,Sherna

8/10 Good

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the cookie
Stayed 2 nights in May 2024
Response from FOM on 6 May 2024
Dear Camille,Thank you for sharing your feedback with. we are pleased you had a great stay.We hope your travels will bring you back soon.Happy Travels,Sherna

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and suited my needs, but very noisy on the weekend because of a large number of high school students staying there.
Stayed 3 nights in Apr 2024
Response from FOM on 3 May 2024
Dear Norman, thank you for staying with us. We are pleased to learn you found your stay comfortable and our service and amenities suited your needs. We apologize for any noise disturbances you experienced during your recent stay. We hope your travels will bring you back. Yours in hospitality, Sherna

8/10 Good

Rashida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk supervisor, Tay was friendly and helpful. She was courteous and professional. Thank you, Tay!!!!
Stayed 1 night in Apr 2024
Response from FOM on 29 Apr 2024
Dear Rashida,It's fantastic to hear about your positive experience with Tay! She's dedicated to ensuring guests feel welcomed and supported throughout their stay. I'll make sure to pass along your kind words to her. We're here to make your stay exceptional. We look forward to welcoming you back soon.Yours in hospitality,Sherna

10/10 Excellent

Yongkyoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and quick response
Stayed 5 nights in Apr 2024
Response from FOM on 29 Apr 2024
Dear Yongkyoon,Thank you for giving us a 5-star review.We are very pleased you had a great stay.We look forward to welcoming you back.Happy Travels,Sherna

10/10 Excellent

Ohmaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and checked me in immediately. Room was very clean and neat!
Stayed 1 night in Apr 2024
Response from FOM on 27 Apr 2024
Dear Ohmaira,Thank you for your positive feedback. We are very pleased to learn you had a great experience with our service and amenities. We look forward to welcoming you back soon. Happy travels, Sherna

4/10 Poor

havock

Travelled with partner
Disliked: Staff & service, amenities
The cost of the snacks and food and breakfast there are outrageous to have a fully functioned in kitchen and the quality of the food that they serve was lackluster it can be severely improved and the cost of the snack bar by the front desk is outrageous makes no sense where the cost of these basic things would be so high if I had to do it all over again I would go somewhere else
Stayed 2 nights in Mar 2024
Response from FOM on 24 Apr 2024
Dear Havock,I appreciate your feedback and concerns about the cost and quality of our food offerings. We continuously strive to enhance our guests' experiences and will take your comments seriously to improve our snack bar and kitchen offerings. Your input helps us better understand our guests' needs, and we apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide a better experience.Yours in hospitality,Sherna

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service
It was a nice property, helpful to have a restaurant at the hotel after a long day of travel. We booked a king room with a pull out and on our reservation we indicated that we were traveling with children. It would have been nice to have bedding set for the pull out ahead of our arrival. We were excited about the pool, but unfortunately we were not able to use it due to an issue with the pool during our stay.
Stayed 1 night in Apr 2024
Response from FOM on 23 Apr 2024
Dear Emily,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our property and found the convenience of having a restaurant on-site helpful after a day of travel.We apologize for any inconvenience regarding the bedding for the pull-out bed not being set up ahead of your arrival. We understand the importance of a smooth check-in process, especially when traveling with children, and we'll make sure to address this with our team to ensure it doesn't happen again in the future.We're truly sorry that you weren't able to enjoy our pool during your stay due to an issue with it. Please know that guest satisfaction is our top priority, and we're actively working to resolve the problem to prevent it from occurring again.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Safe Travels,Sherna

10/10 Excellent

Kelly

Stayed 3 nights in Apr 2024
Response from FOM on 13 May 2024
Dear Kelly,Thank you for your kind feedback. We are happy you enjoyed our service and amenities. we are looking forward to seeing you.Happy Travels,Sherna

8/10 Good

Andrius

Liked: Cleanliness, staff & service, amenities
This is my second stay at this hotel in 9 years. Still nice and clean, but rooms are starting to show some minor signs of wear with scuffs on cabinets and furniture. Plenty of parking space for my car with trailer. Courteous staff. Breakfast buffet is OK but a bit pricey for what you get, still convenient to have it in the hotel. Notwithstanding small inconveniences, I would stay here again.
Stayed 1 night in Apr 2024
Response from FOM on 19 Apr 2024
Dear Andrius,It's great to hear that you found the hotel nice and clean during your recent stay, even if you noticed some minor wear and tear. We appreciate your feedback on the scuffs, and we'll make sure to address those areas to maintain our standards of excellence. It's wonderful that our ample parking space accommodated your car and trailer comfortably, and we're delighted to know that our staff treated you with courtesy.Regarding the breakfast buffet, we understand your perspective. We continually strive to offer a convenient and satisfying dining experience for our guests, and we'll certainly take your comments into consideration as we review our pricing and offerings.We're grateful for your loyalty and that you're considering staying with us again despite the small inconveniences. We look forward to welcoming you back on your next visit!Yours in hospitality,Sherna

6/10 Okay

Christine

Stayed 2 nights in Apr 2024
Response from FOM on 19 Apr 2024
Dear Christine,Thank you for your review. We appreciate your feedback and are glad to hear your thoughts. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We're always looking for ways to enhance our products/services.Yours in hospitality,Sherna

2/10 Terrible

frida

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from FOM on 17 Apr 2024
Dear Frida,We're truly sorry to hear about your experience! We're committed to providing the best service possible, and it's disappointing to hear that we fell short of your expectations. If you could share more details about what went wrong, we'd greatly appreciate the opportunity to address and improve upon the issues you encountered. Your feedback is invaluable to us.

10/10 Excellent

Mervin, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here as usual.
Stayed 2 nights in Apr 2024
Response from FOM on 15 Apr 2024
Dear Mervin,Thank you for your kind feedback.We are pleased to hear that you enjoyed your stay.We hope to see you again soon.Happy Travels,Sherna

10/10 Excellent

xingjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from FOM on 12 Apr 2024
Dear Xingjun, thank you for your positive review and for choosing to stay with us.We hope your travels will bring you back soon.Happy Travels,Sherna

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the warm cookie. Nice touch
Stayed 2 nights in Apr 2024
Response from FOM on 9 Apr 2024
Dear Christy,Thank you for staying with us at the DoubleTree Princeton. We look forward to seeing you again with our warm cookie.Yours in hospitality,Sherna

10/10 Excellent

Tammy

Stayed 2 nights in Apr 2024
Response from FOM on 29 Apr 2024
Dear Tammy, Thank you for your 5 star review. We are happy to learn you had a great stay.I look forward to seeing you again.Happy Travels,Sherna

10/10 Excellent

Kesia, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! Quiet and clean.
Stayed 1 night in Mar 2024
Response from FOM on 2 Apr 2024
Dear Kesia,Thank you for your positive feedback. we are very pleased you had a great stay.We look forward to your return.Yours in hospitality,Sherna

10/10 Excellent

Leonard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was superb. The front gave even gave me this loaded chocolate chip cookie as a thank you for choosing that location. The cookies are enough to make you return.
Stayed 1 night in Mar 2024
Response from FOM on 1 Apr 2024
Dear Leonard,Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience at our place, especially the delicious chocolate chip cookie. We look forward to welcoming you back soon!

8/10 Good

Amika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good guest services also spacious rooms and clean everyday upon request
Stayed 2 nights in Mar 2024
Response from Fom on 25 Mar 2024
Dear Amika,Thank you for staying with us. We are happy you found our service and amenities to your liking. We hope you come stay with again. Happy travels,Sherna

10/10 Excellent

Fred

Stayed 2 nights in Mar 2024
Response from FOM on 14 Apr 2024
Dear Fred,Thank you for your kind feedback. We are happy to hear you had a great stay. We hope you come stay with us again. Happy travels, Sherna

6/10 Okay

pasumarti

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are fairly basic. THere is no fritz & Microwave. Coffee in the room is terrible. Only other option is a coffee vending Machine, which was also not good. Holiday Inn express would be a far better option
Stayed 1 night in Mar 2024
Response from FOM on 19 Mar 2024
Dear Pasumarti,Thank you for your feedback. We appreciate your insights and regret any inconvenience caused. We will certainly take your comments into consideration for future improvements. Please accept our apologies for falling short of your expectations and thank you for bringing these matters to our attention.Yours in hospitality,Sherna

8/10 Good

Yevgeni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from FOM on 11 Mar 2024
Dear Yevgeni,Thank you for staying with us at the DoubleTree by Hilton. I am so happy to hear you had a great stay.We hope your travels will bring you back soon.Yours in hospitality,Sherna

10/10 Excellent

Venkatesan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and their excellent service
Stayed 4 nights in Mar 2024
Response from Fom on 10 Mar 2024
Dear Venkatesan,Thank you for your kind review. We are pleased to learn you had a great & enjoyable experience. We hope your travels will bring you back soon. Happy travels, Sherna

10/10 Excellent

Sharon, silver spring

Liked: Cleanliness, staff & service, property conditions & facilities
Great exercise room.
Stayed 2 nights in Feb 2024
Response from FOM on 25 Feb 2024
Dear Sharon, we are super pleased to learn you had a great stay. We hope your travels will bring you back soon. Happy travels, Sherna

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and convenient parking. Only complaint was our room was on the front side facing Highway 1 and very noisy. I had ear plugs so I didn’t ask to change rooms but I would have if I were staying longer.
Stayed 1 night in Feb 2024
Response from Sherna on 23 Feb 2024
Dear Laura,Thank you for your feedback! We're glad to hear you enjoyed our hotel and found the parking convenient. We apologize for the noise disturbance from Highway 1 during your stay. In the future, please don't hesitate to let us know about any issues like this, and we'll do our best to accommodate you with a quieter room. We hope to have the opportunity to welcome you back for a more peaceful experience.Yours in hospitality

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of all
Stayed 2 nights in Feb 2024
Response from Yours in hospitality, Sherna on 20 Feb 2024
Dear Fred,Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had an excellent experience with us.Looking forward to your next visit.

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect 👌👍
Stayed 1 night in Feb 2024
Response from FOM on 16 Feb 2024
Dear Tomasz,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. We look forward to serving you again soon!Yours in hospitality,Sherna

2/10 Terrible

Farah, Slough

Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival no one was at the reception we had to wait 1 hour soon someone came there was no apology he was so rude during checking in didn’t even explain anything, such were fire exit is. Rooms was dirty no one cleaned our room for days, when we ask housekeeping we couldn’t get an answer. I wouldn’t recommend anyone.
Stayed 2 nights in Feb 2024
Response from FOM on 14 Feb 2024
Dear Farah,We deeply apologize for the inconvenience you experienced during your stay. This falls well below our standards of service, and we take your feedback seriously. Rest assured, we are addressing these issues with our staff to ensure they are rectified immediately. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to make it up to you in the future.Yours in hospitality

8/10 Good

xoliswa

Stayed 3 nights in Feb 2024
Response from Fom on 25 Mar 2024
Dear Xoliswa,Thank you for staying with us. We are pleased you had a great stay.We hope your travels will bring you back soon. Yours in hospitality, Sherna

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff, Ty and Valerie, were very helpful checking my mom and I into the hotel. I appreciated their kindness and professionalism. Also, thank you to the manager at Blaze-
Stayed 3 nights in Feb 2024
Response from FOM on 13 Feb 2024
Dear Kathleen,Thank you for your kind words! We're delighted to hear that Ty, Valerie, and our team provided you and your mom with excellent service during your stay. We appreciate your recognition of their kindness and professionalism. We'll be sure to pass along your compliments to them and the manager at Blaze. We hope to welcome you back soon!Yours in hospitality,

10/10 Excellent

RAJIV

Stayed 3 nights in Feb 2024
Response from Fom on 25 Mar 2024
Dear Rajiv,Thank you for a 5 star review. We look forward to seeing you back soon. Safe & happy travels, Sherna

8/10 Good

paul

Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Paul,Thank you for staying with us. We are pleased you had a great stay. We hope your travels will bring you back.Yours in hospitality,

10/10 Excellent

Derek

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from FOM on 12 Feb 2024
Dear Derek,Thank you for your kind feedback. We are happy to learn you had a great experience with us. We look forward to welcoming you back soon.Yours in hospitality,

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FOM on 5 Feb 2024
Dear Tammy, I am very happy to learn you had a great stay. We look forward to seeing you again.Safe & Happy Travels,Sherna

10/10 Excellent

Bhupinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FOM on 2 Feb 2024
Dear Bhupinder,Thank you for choosing to stay with us and we are very pleased you had a great stay.We look forward to hosting you again soon,

10/10 Excellent

Winny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 31 Jan 2024
Dear Winny,Thank you for being our guest. We are pleased you had a great stay and we look forward to welcoming you back soon. Safe travels, Sherna

4/10 Poor

Vishal

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from FOM on 20 Jan 2024
Dear Vishal, thank you for staying with us. We are sorry we did not meet your expectations. We hope you give us a second opportunity. Yours in hospitality,

6/10 Okay

Xavia

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from FOM on 17 Jan 2024
Dear Xavia,Thank you for staying with us. I am sorry we did not meet nor exceed your expectations. We hope you come stay with us again.Yours in hospitality,

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest! Good play!
Always a great stay when visiting the Princeton area! Comfortable beds!!! Perfect location for restaurants and shops.
Stayed 2 nights in Jan 2024
Response from FOM on 16 Jan 2024
Dear Catherine,We are pleased to learn you find our accommodations comfortable and our location ideal.We look forward to welcoming you back soon.Happy Travels,Sherna

6/10 Okay

Kelsey

Travelled with partner
Liked: Staff & service
Average across the board. Bed was comfortable, but the bathroom had ample room for improvement. For one, the toilet’s handle and seat were flimsy and clearly had patch repairs in the past. The shower also had some shampoo smears and hair in the wall in places that weren’t from me upon arrival. Overall, it’ll do in a pinch but I won’t stay here again if I can avoid it.
Stayed 2 nights in Jan 2024
Response from FOM on 15 Jan 2024
Dear Kelsey, Thank you for taking the time to share your experience with us.On behalf of the entire team I am very sorry for failing to meet your expectations. I will definitely be sharing your feedback with our management team to improve our overall quality of our amenities. Yours in hospitality,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was clean, quiet and relaxing. The wait staff at the restaurant were above and beyond wonderful. Talkative and made our dining experience an excellent one.
Stayed 2 nights in Jan 2024
Response from FOM on 12 Jan 2024
Dear William, we are pleased to learn you had a great stay and that you found our pool clean & relaxing. We are happy to know our wait staff exceeded your expectations.We look forward to welcoming you back soon.Yours in hospitality,

10/10 Excellent

Michel

Stayed 1 night in Jan 2024
Response from FOM on 31 Jan 2024
Dear Michel, Thank you for staying with us. We are thrilled you had a great stay. We hope your travels will bring you back soon. Yours in hospitality,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on 8 Jan 2024
Dear Brian,Thank you for choosing to stay with us. We are happy we were able to meet your expectations.We hope your travels will bring you back.Yours in hospitality

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from FOM on 8 Jan 2024
Dear Vincent,We thank you for choosing to stay with us at the DoubleTree by Hilton. We hope the next stay we will be able to exceed your expectations.Yours in hospitaliy

8/10 Good

Coretta

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from FOM on 8 Jan 2024
Dear Coretta,Thank you for choosing to stay with us. We are pleased you had a good stay. We hope the next time we could exceed your expectations.Happy Travels,

10/10 Excellent

Mayank

Stayed 3 nights in Dec 2023
Response from FOM on 8 Jan 2024
Dear Mayank,We are thrilled you had a great stay. We hope your return to us soon.Happy New Year!Yours in hospitality,

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness
N/a
Response from FOM on 8 Jan 2024
Dear Christopher,Thank you for giving us a 5-star review. We are so pleased to learn you had a great stay.We hope your travels will bring you back soon.Happy Travels,

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Dec 2023
Response from FOM on 8 Jan 2024
Dear Javier,We are pleased you enjoyed your stay. We hope your travels will bring you back soon.Happy Travels,