All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good morning, Ann Marie Thank you for your feedback we always appreciate knowing how our guests stay was. Making you happy makes us happy :) Thank you, Kathy.
Good morning, JoanneThank you for your feedback we always appreciate knowing how our guests stay was. Our staff is always working hard to ensure all guests are happy :) Thank you, Kathy
Response from Kassia - Guest Service Manager on 4 Apr 2024
Hello Patricia. Thank you so much for taking the time to leave us a review and for your kind words and feedback. We are so glad that our staff treated you with excellent service during your stay. We hope to have the opportunity to visit with you again in the future!Best wishes,
Beautiful property. Easy checking and out. Great front desk service
Eupholia
Stayed 2 nights in Mar 2024
Response from Kathy Steinburg on 29 Mar 2024
Eupholia, Thank you for your feedback, our staff is always working hard to ensure all of our guests have great stay. So happy to see that your stay was a great one:) I will share your feedback with staff.Thank you Kathy
Good morning, Karla Thank you for your feedback we always appreciate knowing how your stay was with us. Our staff is always working hard to ensure all guests have great stay. I will shar your feedback with staff. Thank you, Kathy
Friendly and attentive staff. Rooms could use a little more sound proofing though. Overall it is a nice hotel.
Jennifer
Stayed 1 night in Dec 2023
Response from Kathy Steinburg on 18 Mar 2024
Thank you for your feedback we appreciate knowing how your stay was. Yes, I agree Hilton hotels needs thicker walls :) We are happy to see your overall stay went well.Thank you, Kathy
8/10 Good
Julie
Travelled with family and small children, Travelled with group
Good morning, Cory.Thank you for taking time to give this feedback, we appreciate knowing how our guests stay was. Have great day ahead, Kathy
4/10 Poor
Kristofer
Travelled with family
29 Feb 2024
Disliked: Staff & service
Staff is VERY grumpy. Room was kind of dirty, found lots of bugs, shower was cold, breakfast was meh. Pool water was green. Family has come home with rashes. For the money you pay this place is not worth it.
Kristofer
Stayed 1 night in Feb 2024
Response from Kathy Steinburg on 29 Feb 2024
Good morning, Kristofer I am sorry to hear that your experience at our hotel wasn't 100%. We apologize for the pool but with excessive use of the pool day prior it caused the pool to need added chemicals our pool is checked daily! The hot water boiler was not something we expected to break down and has been fixed. We never want any of guest stay to be unpleasant. Our staff should always try to remedy the situation at hand within their control. Our staff has been given more training to ensure our all customers stay is pleasant one. Our General Manager Wendi Provost will be available to speak to you if you'd like to call her, she will return to office Friday mid-morning, please know we have staff here 24 hours for any issues or concerns our guest may have. Thank you for taking time send feed..
Nice bedding and amenities. My daughter really likes the scent of the soaps in the bathroom. Breakfast options are good.
Heather
Stayed 1 night in Feb 2024
Response from Kathy Steinburg on 19 Feb 2024
Heather, Good morning, thank you for your feedback. We always appreciate knowing how our guests stay went. The new soaps are amazing so happy to see breakfast went well. I will share your feedback with the staff. Thank you, Kathy.
10/10 Excellent
Diana
13 Feb 2024
Clean, very nice rooms, friendly staff,
Diana
Stayed 3 nights in Feb 2024
Response from Kathy Steinburg on 13 Feb 2024
Good morning, Diana Thank you for your feedback we always appreciate knowing how our guests stay was. I will share your feedback with our staff they are always working hard to ensure all guest have great stay. Our housekeeping staff is always working hard to ensure all guest rooms are clean. Thank you , Kathy
Good morning, James, thank you for your feedback. Our staff is always working hard to ensure all guest have great stay. I will share your feedback with team.Thank you, Kathy
10/10 Excellent
David
4 Feb 2024
David
Stayed 1 night in Feb 2024
Response from Kathy Steinburg on 6 Feb 2024
Good morning, David Thank you for your 5 out of 5 review.Our staff is always working hard to ensure all guests have great stay. Thank you. Kathy
Staff was very pleasant & premises was very clean. I was only there overnight & met family for breakfast so I did not partake in their breakfast, but it smelled very good on my way out. It was a little loud, as you could hear the doors shutting & the people walking around above me. Pillows were a little too soft & I found it hard to get comfortable. Those 2 things are really the only thing I could complain about.
Deborah
Stayed 1 night in Feb 2024
Response from Kathy Steinburg on 6 Feb 2024
Good morning, DeborahThank you for taking time to give review we always appreciate knowing how guest stay are were. Thank you for your feedback. I will speak with housekeeping supervisor and let her know about the pillows. So happy to see the rest of your stay went well. Thank you Kathy
Front desk staff was extremely welcoming upon arrival
Carina
Stayed 1 night in Jan 2024
Response from Kathy Steinburg on 17 Jan 2024
Carina, Hello, thank you I am so happy to see that your stay with us went well. Our staff is always working hard to ensure that all guests have great stay. Making our guest happy makes us happy :) Thank you, Kathy
10/10 Excellent
Julie
14 Jan 2024
Julie
Stayed 1 night in Jan 2024
Response from Kathy Steinburg on 16 Jan 2024
Julie, Hello, so happy to see you enjoyed your stay with us, we always appreciate feedback from our guests. Thank you for staying with us,Kathy
8/10 Good
Brian
Travelled with partner
14 Jan 2024
Liked: Cleanliness
Brian
Stayed 1 night in Jan 2024
Response from Kathy Steinburg on 16 Jan 2024
Brian,Thank you for staying with us, we appreciate your feedback. Our staff is always working hard to ensure all guest have great stay.Thank you, Kathy
2/10 Terrible
Kelly
11 Jan 2024
Disliked: Property conditions & facilities
Kelly
Stayed 1 night in Jan 2024
Response from Kathy Steinburg on 12 Jan 2024
Kelly,Hello, we are sorry to see that you didn't have great stay with us. Did you stop by desk? Please know our staff is here 24 hours and always want the opportunity to resolve any guest issues while guest is still on property. Please reach out if you would like to talk to one of the managers. Thank you, Kathy
Amazing room and very clean and comfy. Pool was fun. Family very much enjoyed!
Brandon
Stayed 1 night in Dec 2023
Response from Kathy Steinburg on 2 Jan 2024
Brandon, Thank you, we are so happy to see your stay was great one. Housekeeping deserves high five for all their hard work and dedication in keeping guest rooms clean.Glad your family enjoyed the pool. Happy New Year Thank you, Kathy
Heather, Thank you for choosing Hampton Inn Potsdam to be your home away from home, glad location made your plans easier. Happy New Year, Thank you Kathy.
10/10 Excellent
Jen
20 Dec 2023
Liked: Cleanliness
Jen
Stayed 1 night in Dec 2023
Response from Kathy Steinburg on 23 Dec 2023
Thank you for completing the survey. Our staff is always working hard to ensure all guest have great stay.Happy Holidays to you & your family.Thank you,
8/10 Good
Miranda
17 Dec 2023
Miranda
Stayed 1 night in Dec 2023
Response from Kathy Steinburg on 8 Jan 2024
Miranda, Thank you for staying with us, we hope you enjoyed your stay. Our staff always wants to make sure all of our guest have great stay.Thank you Kathy
Great Hotel. Friendly staff, rooms were excellent. Would go back again
Lucas
Stayed 2 nights in Dec 2023
Response from Kathy Steinburg on 18 Dec 2023
Thank you, we always appreciate getting feedback to ensure all guest have great stay. Happy Holidays to you and your family.Thank you,
10/10 Excellent
Ruth
Travelled with family
21 Nov 2023
The staff were so nice only was there to sleep while I visited my daughter but they always greeted us.
Ruth
Stayed 2 nights in Nov 2023
Response from Kathy Steinburg on 2 Jan 2024
Ruth, Thank you for choosing Hampton Inn Potsdam for your stay. Hope your visit went well. Thank you, Kathy
10/10 Excellent
Jeanne
19 Nov 2023
Jeanne
Stayed 3 nights in Nov 2023
Response from Kathy Steinburg on 23 Dec 2023
Thank you for completing survey. We appreciate knowing how your stay went. Our staff is always working hard to ensure all guest have great stay.Happy Holidays to you and your family.Thank you,
The check in was a breeze and the lady who checked us in was lovely. Could not have been nicer. The lobby is clean and decorated for Halloween. Makes it feel festive and homey.
Maria
Stayed 1 night in Oct 2023
Response from Kathy Steinburg on 21 Oct 2023
Thank you so much for your feed back. Our staff is happy to see that you had great stay with us, We always want all of our guests to feel welcome ! Our staff enjoys decorating* for the holiday season
Thank you for you for staying with us we appreciate your feed back. So happy to see you likes our Hampton Inn Potsdam We have a zing staff who take great pride in keeping our Almost 9 year old property looking new.
Very friendly staff and clean rooms. The breakfast was excellent and the employees made sure everything was replenished when something got low. Convenient location in relation to colleges.
Christine
Stayed 2 nights in Oct 2023
Response from Kathy Steinburg on 21 Oct 2023
Thank you for your feed back, we appreciate knowing how are guest stay was . Making you happy makes us happy Housekeeping staff deserves high five for all their hard work in keeping guest rooms clean! Happy Halloween
Nice hotel
Clean rooms and grounds
Wonderful staff!! Very accommodating and made sure our stay was smooth
Expedited early check in and fixed our internet connection issue within minutes
Overall, our stay was OK. Did have to be moved from one room to another due to a loud noise coming from there. Hot water system in the room next to ours. Also did have to ask for clean towels in our room to be made reason it was not done Was because still on Covid protocols morning breakfast was great. Overall experience was OK.
Response from Kassia - Guest Service Manager on 23 Sept 2023
Hello Kelly. Thank you so much for taking the time to leave us a review! We are so glad that you enjoyed your stay and we look forward to seeing you again in the future!Best wishes,
This was the cleanest hotel I have stayed in in ages! The whole staff was wonderful and I would highly recommend and plan to stay there again when visiting my daughters.