Exterior

Reviews of The Industrialist Hotel, Pittsburgh, Autograph Collection

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 202 reviews" "
Rating 8 - Good. 30 out of 202 reviews" "
Rating 6 - Okay. 15 out of 202 reviews" "
Rating 4 - Poor. 12 out of 202 reviews" "
Rating 2 - Terrible. 13 out of 202 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Keyara

Liked: Cleanliness, staff & service
Selected this property for its location and cool factor. It’s a renovated space with a very unique and cool design. However the layout is very weird when entering and leaving. Never got to experience the F&B amenities because they are not located on what would normally be the lobby floor. Overall great stay.
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Keyara, we're delighted to hear the unique design and prime location of The Industrialist Hotel, Pittsburgh, Autograph Collection met your expectations and contributed to a great stay. We appreciate your feedback about the layout and the location of our food and beverage amenities, and we'll certainly take this into consideration. It would be our pleasure to welcome you back anytime you're in the area, hoping you'll get the chance to enjoy all of our amenities.

10/10 Excellent

Brad, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Brad, it's great to hear you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're pleased to learn that we were able to deliver a top-notch guest experience. We value your feedback and look forward to welcoming you back on your next visit.

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and clean. Did not like the pillows. They were all too big.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Cynthia, thank you for sharing your feedback about The Industrialist Hotel, Pittsburgh, Autograph Collection. It's great to hear that you found your room to be beautiful and clean. We also took note of your comment regarding the size of the pillows and appreciate this insight as we aim to enhance the comfort of our guests during their stay. We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Brittney

Liked: Staff & service, property conditions & facilities
Bathroom felt a little dirty and faucet would leak all over the counters. Staff was nice and check in was easy.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Brittney, we appreciate your valuable feedback. We regret that your experience with the bathroom wasn't up to your standards. Measures will be taken to check our bathroom fixtures for any inconveniences. However, we're delighted you found the check-in process to be smooth and that our team members were welcoming. Thanks for choosing to stay with us, and we hope your next visit meets all your expectations.

8/10 Good

William

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
William, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection. It's great to see your positive rating. We hope you had a memorable stay with us and would be delighted to welcome you back for an even better experience next time.

4/10 Poor

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you want daily housekeeping this is not the hotel for you We were assured on check in and each morning that we would have housekeeping but both nights we returned to our hotel to find out our room hadn’t been attended to. Very disappointing.
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Michael, it's regrettable to hear about your experience regarding the housekeeping service during your stay. Our primary goal is to ensure our guests are comfortable, and we're sorry to read that in this particular instance, they fell short of that aim. Please know this feedback is valued and will guide our ongoing efforts to enhance our services. We hope to have the opportunity to better serve you in the future.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was hard and uncomfortable other then that I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Brittany on 18 Feb 2024
We appreciate your feedback and hope to see you again in the not-too-distant future!

10/10 Excellent

Katherine

Liked: Cleanliness
Response from Customer Service on 16 Feb 2024
Katherine, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection for your stay. We're thrilled to see that you've had a wonderful experience. We appreciate your high rating and hope to welcome you again in the near future.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a historic building, with its cultural integrity intact. I arrived early and my room was ready, which made settling in my first day a breeze. Comfortable bed and pillows, sleek shower with hot water and pressure aplenty, great city view toward the Duquesne Incline, especially at night. It was a convenient walk to dinner and Heinz Hall, and having dining options, a pleasant mike walk to the Warhol Museum and Strip District.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Ellen, thank you for sharing your positive experience at The Industrialist Hotel. We're delighted to hear that our rich history, early check-in, and room comfort met your expectations. It's gratifying to know that our location was convenient for your city exploration and journey to Heinz Hall. Your kind words about our views and amenities are very appreciated. It's our sincere hope to welcome you back soon for another memorable experience.

10/10 Excellent

Aida

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Aida, thank you for your top-notch score! We love hearing that guests like yourself have a wonderful time at The Industrialist Hotel, Pittsburgh, Autograph Collection. We hope to see you again in the future.

10/10 Excellent

Katina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. The interiors are fun, cool moody vibe. Beds and linens very nice. Would stay here again
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Katina, thank you for your kind words. We are thrilled to hear you enjoyed the unique atmosphere and comfortable accommodations at The Industrialist Hotel, Pittsburgh, Autograph Collection. Our team members will be delighted to know they made such a wonderful impression. We eagerly look forward to your return visit.

4/10 Poor

Rachael

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Rachael, we value your feedback, even when it's just a score. We are keen to understand where we might have missed the mark during your visit, and we sincerely invite you to share any detailed information regarding your experience. We're committed to improvement and your input helps guide those efforts. Thank you.

10/10 Excellent

Heather, Patton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful for the holidays. Enjoyed New Year’s Eve events the hotel had
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Heather, it's delightful to know you found The Industrialist Hotel, Pittsburgh, Autograph Collection to be beautifully decorated for the holidays. We're thrilled you enjoyed our New Year's Eve activities. We hope to add more memorable experiences to your future stays.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Judith, thank you for your excellent rating of The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled that you enjoyed your stay. We truly appreciate your patronage and hope to welcome you back in the near future.

10/10 Excellent

RENEE

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Renee, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection. We're glad to see you had a great experience with us. Your high rating speaks volumes and we hope to have you back with us in the near future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thanks for sharing this perfect rating, Stephanie!We're thrilled to hear you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were only there for a night, everything was great, the only suggestion we would make, is offer a couple options for pillows, as the ones provided were not comfortable for what we are used to.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Eric, we're delighted to hear that you had an exceptional experience at The Industrialist Hotel, Pittsburgh, Autograph Collection, despite the brief duration of your stay. Thank you for your suggestion regarding the pillows. We value guests' preferences and will certainly take your feedback into account. We look forward to the possibility of hosting you again for a perhaps longer stay in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean neat and convenient to everything Downtown.
Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Dec 2023
Eric, thank you for choosing The Industrialist Hotel, Pittsburgh, Autograph Collection for your stay. We're delighted you appreciated the cleanliness, orderliness, and the unbeatable downtown proximity. It's our pleasure to serve you and we can't wait to welcome you back for another pleasant experience.

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 13 Jan 2024
Eugene, it's wonderful to hear that your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection was positively rated. Our team is committed to providing top-notch experiences and services to our guests. Whenever your travels bring you back this way, we would be delighted to welcome you again.

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Taryn, thank you for choosing to stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're delighted that your stay met your expectations. We look forward to hosting you again and strive to make your next experience even better!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Sports
Great old building with nicely remodeled rooms. Rooms are a little small but bath is super nice. Can walk to all the stadiums from the location.
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Kimberly, thank you for sharing your experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled to hear you appreciated our well-renovated spaces and convenient location. It's fantastic to know that our enjoyable facilities, particularly the bathroom, contributed to a pleasant stay. We're looking forward to welcoming you back on your next visit.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Dec 2023
Thank you for the great rating, Sheila!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Industrialist Hotel, Pittsburgh, Autograph Collection. We'd like to share an even better experience with you soon.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at this property. Very trendy and cute. Quiet, yet restaurant was lively at night. Staff was all kind and accommodating.
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Julia, thank you for sharing your excellent experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled you appreciated our modern design and vibrant evening atmosphere. Our team members appreciate your kind words about their friendliness and dedication to service. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of staff. It was easy to be there.
Stayed 6 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Brock, we are delighted to hear about your experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. It's fantastic that you found our team members courteous and your stay effortless. We're looking forward to welcoming you back in the future.

6/10 Okay

Gigi

Liked: Staff & service, amenities
Disliked: Cleanliness
The location, on paper, is great. The hotel is a couple of blocks from the market square and many bars. But, with construction everywhere, it was hard to enjoy it
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Gigi, it's helpful to gain your insights about our convenient location and the challenges presented by the ongoing construction. We strive to offer an enjoyable stay, and we apologize for any inconvenience that this external situation may have caused. We do hope that despite this, you choose to stay at our hotel again in the future. We're confident that when the construction is finished, the areas surrounding our hotel will be more accessible and enjoyable for guests like yourself.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for area restaurant/bar availability. Great breakfast at the Hotel restaurant. Convenient to historical walking and ghost tours. Friendly hotel staff.
Stayed 3 nights in Nov 2023
Response from Customer Service on 20 Nov 2023
We're delighted you found The Industrialist Hotel, Pittsburgh, Autograph Collection to be well-situated for local dining and experiences. Your praise for our breakfast and our team's friendliness is greatly appreciated. Exploring the area's history and ghost tours does make for a fascinating stay! We look forward to welcoming you back for another exceptional visit.

8/10 Good

Verified traveller

Business traveller
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
We appreciate the nice rating you've given to The Industrialist Hotel, Pittsburgh, Autograph Collection. It signals us that you had an enjoyable stay. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice accommodations. Staff was superb. Quiet rooms. The Rebel room was very quaint. Will stay again for the next trip to Pittsburgh.
Stayed 1 night in Nov 2023
Response from Customer Service on 14 Nov 2023
Michael, thank you for sharing your wonderful experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We're thrilled that you enjoyed our serene rooms and the charming ambiance of the Rebel room. Also, hearing your praise for our team members warms our hearts. We're eagerly awaiting your return on your next trip to Pittsburgh.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a Steeler game!
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Christopher, it's wonderful to hear that The Industrialist Hotel, Pittsburgh, Autograph Collection was ideally located for your Steeler game! We're thrilled that you enjoyed your stay with us and we look forward to hosting you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reviews had me nervous, but we had a great stay!
Newlywed couple here; had a great stay at The Industrialist Hotel in Pittsburgh. I travel for work and we are "owners" in Hilton Grand Vacations, so I/we've been in our share of hotels. I read a ton of reviews re: The Industrialist prior to booking, and to be honest, I was a bit nervous. The main complaints seemed to be the area, the service, and size of the rooms. I was most nervous about the bathrooms with no doors separating the toilet from the room. Needless to say, all was good. First, we had great service during our stay, from the valet employees to the front desk attendants; they were all cheerful and guest-focused, which makes all the difference. Secondly, I called ahead and asked about the difference between a King room and 2 Queen room, which is a 1/3 bigger than a King. The receptionist quickly recommended the Double Queen. I actually like this setup as a solo traveler or as a couple, because the bed you don't sleep in makes a great place for your suitcases. The bathroom in 2 Queen room we were in had a sliding pocket door that closes for privacy; when I called, the front desk attendant told me some King rooms do not, so check on this if you're traveling with someone else. Other than that, really beautiful little hotel. Location is good. It's downtown PGH, you're going to have homeless around, it's not the hotel's fault. It was pricey but overall, I'd stay here again over the other higher-end hotels downtown.
Stayed 1 night in Nov 2023
Response from Customer Service on 6 Nov 2023
Matthew, it's wonderful to hear that you enjoyed your stay at The Industrialist Hotel. We appreciate your positive feedback on our dedicated team members and are glad the Double Queen room met your needs. Your compliment on our hotel design is also appreciated, as well as your understanding regarding the location challenges that all downtown businesses face. We value your recommendation, and we look forward to welcoming you back next time your travels bring you to Pittsburgh!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 5 Nov 2023
Thanks for the perfect rating, Tammy!We're pleased to hear that you have fully enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Poor

STEPHANIE

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property over all was a nice place. The advertisement and pictures tell a false reality. We had a King size corner room. The bed was not a true king size bed. My husbands feet hung over the bed and he’s 6’4. You could not walk around the room if another person was standing. I called guest services at 0800 and asked for extra towels and wash clothes. They never showed. When we returned at 11pm I had to call customer service again to request wash clothes. They finally brought them the next morning. We honestly love the Autograph Collections this is the worst we have ever stayed in & will never stay here again.
Response from Customer Service on 31 Oct 2023
Stephanie, we're disheartened to hear about your less than satisfactory stay at our hotel. We aim to provide accurate information about our rooms for our guests, so we regret to learn it wasn't as expected. Also, it's unfortunate to hear about the issues you faced with the room space and with your requests for extra towels and washcloths not being timely met. It's very uncharacteristic of our normally reliable colleagues. We highly value your support for the Autograph Collections, and are saddened to hear your experience with us was less than ideal this time. We hope for the opportunity to make it up to you if you decide to give us another chance in the future.

10/10 Excellent

Rosa

Stayed 1 night in Oct 2023
Response from Customer Service on 20 Nov 2023
Thank you for the fantastic rating, Rosa!It's outstanding you had such a wonderful experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Kayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind. The hotel itself is in a perfect location within walking distance to many places to eat and bars. The room was clean and the views were amazing.
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Kayden, it's splendid to hear how much you enjoyed your stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. We take pride in our hospitality and are thrilled to know our team members made you feel welcome. Your recognition of our prime location, immaculate rooms, and captivating views truly warm our hearts. We eagerly await your next visit.

10/10 Excellent

alyssa

Ty
Stayed 1 night in Oct 2023
Response from Customer Service on 24 Oct 2023
Alyssa, thank you for your concise feedback. We're thrilled to learn you had a great stay at The Industrialist Hotel, Pittsburgh, Autograph Collection. Looking forward to your return visit.

10/10 Excellent

Melinda

Liked: Staff & service, property conditions & facilities
Beautiful hotel and room. Little bit noisy if you have a corner room because of street activity but other than that it’s excellent
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct 2023
Melinda, we're thrilled that you found The Industrialist Hotel, Pittsburgh, Autograph Collection, to be beautiful and the room to your liking. We truly appreciate your constructive note regarding the street noise and value your feedback. Despite this small setback, it's fantastic to hear that your overall experience was excellent. We look forward to welcoming you again in the future!

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Valet was very helpful. Restaurant was decent but not great. Good vibe but food was nothing special. Hotel is beautiful and I love the interesting decor at most of the Autograph hotels and this was no exception. But the hotel room needed a good cleaning. The surfaces were dusty and there was a spill of maybe wine or coffee down the front of the bedside table. The carpet needed to be vacuumed desperately. It was a great room. Very cute. We had a sitting area with a velvet chaise/couch that gave us more space to hang out. The AC wasn’t really doing much to cool down the stuffiness of the room and was extremely loud.
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Jennifer, it's great to hear you found our valet service useful and appreciated the unique aesthetic at The Industrialist Hotel, Pittsburgh, Autograph Collection. But it's disappointing to hear some elements didn't live up to expectations. We apologize if the cleanliness and temperature control of the room did not meet your standards. Do know, that we take comfort and cleanliness seriously and continuously strive to maintain a high standard. We'll ensure your feedback is given due consideration to enhance our patrons' experiences in the future. Thank you for taking the time to share this valuable feedback with us.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the stadium. Great restaurant and bar. Very cool building.
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Russell, thank you for your positive comments. We're delighted to hear that The Industrialist Hotel, Pittsburgh, Autograph Collection's location served your needs well, giving you convenient access to the stadium. We're also glad you enjoyed our restaurant and bar, as well as the unique architecture of our hotel. We can't wait to welcome you back on your next visit to Pittsburgh.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing was pretty steep but it was worth it. The room was clean, cozy and we really enjoyed it. Wouldn’t go anywhere else in the area.
Stayed 1 night in Oct 2023
Response from Customer Service on 9 Oct 2023
Sarah, it's wonderful to hear you had such an enjoyable experience at The Industrialist Hotel, Pittsburgh, Autograph Collection. Valuing our guests and providing a clean and cozy environment is one of our top priorities. Your kind words further motivate us to consistently uphold our high standards. We're thrilled to know you consider us your hotel of choice in the area and look forward to accommodating you again when you next visit Pittsburgh.

6/10 Okay

Frances

Average room and very dark
Stayed 2 nights in Sep 2023
Response from Customer Service on 8 Oct 2023
Thank you for the feedback, Frances.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Verified traveller

Disliked: Staff & service
Lack of attention to detail
Unfortunate lack of attention to detail. No hand soap in the room, free coffee pods but only decaf. Did not replace used coffee cups or pods. Housekeeping left used towels on shower floor.
Stayed 2 nights in Sep 2023
Response from Customer Service on 27 Sept 2023
We appreciate your feedback, noting areas where our attention to detail needs improvement. Your comments allow us to better understand how certain aspects, like ensuring room supplies are adequately stocked, can enhance our guest's stay. Also, the feedback regarding the housekeeping is noted and we'll strive to improve on this. We value your comments and sincerely hope you'll consider us for your future stay.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on 25 Sept 2023
Thank you for the excellent rating, Marissa!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Industrialist Hotel, Pittsburgh, Autograph Collection! We look forward to hosting you again soon.

2/10 Terrible

Christopher

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Customer Service on 14 Sept 2023
We appreciate you taking the time to share your feedback, Christopher.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Customer Service on 12 Sept 2023
David, it's disheartening to learn that your stay didn't meet expectations. We truly aim to provide experiences that leave our guests satisfied and happy. Rest assured, we have taken note of your rating and will make every effort to examine our services to ensure guest satisfaction. We hope to have an opportunity to serve you better in the future.

4/10 Poor

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pittsburgh
Hotel was nice but disappointed room wasn't ready when I got there to check in after the check in time.
Stayed 3 nights in Sep 2023
Response from Customer Service on 12 Sept 2023
David, it's regrettable to hear about your initial experience. The wait time during check-in you encountered certainly isn't what we strive for. We always aim to provide a smooth and timely experience for our guests, and we'll certainly discuss your feedback with our team. Despite this setback, we're glad to know you found the hotel nice and we hope you'll choose to stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived quite late, just in time for a meal at the restaurant. We were 15 minutes before the kitchen clised, and we were able to get a really great meal. Valet was super nice, check in was also friendly. The corner room on the 17th floor was quite small but super clean and well appointed. Loved the bathroom and was pleasantly surprised by breakfast in the morning.
Stayed 1 night in Aug 2023
Response from Customer Service on 24 Aug 2023
We're thrilled to hear that your dining experience at The Industrialist Hotel, Pittsburgh, Autograph Collection was a positive one. We take pride in our efficient team members from our restaurant to valet and check-in. Learning that you enjoyed your meticulously prepared 17th-floor corner room and were surprised by our breakfast service is also fantastic news. We look forward to welcoming you back for another memorable stay.

2/10 Terrible

Jeff

Travelled with partner
Disliked: Staff & service
We had high expectations of this hotel as, we splurged on this hotel and it’s a historical landmark, but when we enter the person at the front check in was rude and talked down to us as we weren’t business exclusives. She down graded the room from a king suite to a single double bed room with no discount. Over all I wouldn’t recommend this place unless you are wearing a nice suit. The valet was very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Customer Service on 22 Aug 2023
Jeff, it's genuinely disappointing to hear about the less than exemplary welcome you felt at the front desk. Our aim is always to make our guests feel valued and comfortable, whether they're business travelers or not. We sincerely apologize for any inconvenience over room allocation you encountered. Still, we're glad to know that you had a positive experience with our valet services. Rest assured, we appreciate your insights, which will help us to provide an enhanced experience for all guests in the future.

8/10 Good

James

Stayed 1 night in Aug 2023
Response from Customer Service on 10 Sept 2023
Thank you for taking the time to leave us a 4/5 rating, James!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Industrialist Hotel, Pittsburgh, Autograph Collection.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
Alexandra, thank you for the terrific review, scoring The Industrialist Hotel, Pittsburgh, Autograph Collection so highly. Our team is pleased to hear that your stay was very enjoyable. We look forward to your return visit.

2/10 Terrible

Melissa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Customer Service on 21 Aug 2023
We appreciate the feedback, Melissa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.