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Reviews of Home2 Suites by Hilton Pittsburgh / McCandless, PA

3 out of 5
Home2 Suites by Hilton Pittsburgh / McCandless, PA
8630 Duncan Avenue, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 811 reviews" "
Rating 8 - Good. 228 out of 811 reviews" "
Rating 6 - Okay. 70 out of 811 reviews" "
Rating 4 - Poor. 38 out of 811 reviews" "
Rating 2 - Terrible. 40 out of 811 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and roomy
Stayed 1 night in May 2024
Response from Owner on 23 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Ongoing construction. Workers everywhere all the time.
Stayed 2 nights in May 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2024
Response from Owner on 20 May 2024
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Kristen

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Owner on 16 Apr 2024
Thank you for taking the time to review us, Kristen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Excellent staff.
Stayed 3 nights in Apr 2024
Response from Owner on 12 Apr 2024
Chris, we appreciate you taking the time to review us and for the kind words. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

fernanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
All the common areas were extremely dirty and rundown. The couches were ripped and had stains. The coffee station was sticky, the container full of trash. It looked like it hadn’t been emptied out all day as it was overflowing. We skipped breakfast as it look just as dirty or worse. Our floor was under construction and the carpet was full of debris, construction workers walking everywhere. They started construction with loud noises early in the morning. The staff was friendly hence their 3 stars but the entire hotel looks like it has not been maintained for awhile. Our room seemed like it was one of the “renovated” ones as it had a new kitchen but the walls and bathroom seemed pretty outdated
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Thank you for taking the time to share your feedback about your recent stay, Fernanda. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 27 Mar 2024
Lisa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 4 Mar 2024
Marcelo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed how spacious the suite was. The black out blind was greatly appreciated with me just getting all my teeth pulled out waiting on implants. Only wish you would have had scrambled eggs for a person on a soft diet. We will be recommending your facility to all our friends. Thank you for a great stay.
Stayed 1 night in Feb 2024
Response from Owner on 23 Feb 2024
Cynthia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay and thank you for the kind words. Safe travels, and please come see us again in the future!

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was i had to ask for towels.
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Juan, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Jen

Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to review us, Jen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Judith, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Beth

Disliked: Cleanliness, room comfort
Beth
First thing we had to call because the bathroom sink would not drain. Then I had surgery and was supposed to sleep sitting up for 48 hrs. The bed was hard the couch was harder and there was no recliner to be found on the entire place. The breakfast left a lot to be desired then there were ants all over the counters in the room. Very disappointed.
Stayed 5 nights in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to review us, Beth. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and the facility were very clean. We had a dinette room. The shower was amazing. Staff very helpful. Would definitely recommend.
Stayed 1 night in Jan 2024
Response from Owner on 2 Feb 2024
Deb, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Matthe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Matthe, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Dawn, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Rena

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 22 Jan 2024
Rena, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Owner on 19 Jan 2024
Danielle, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

regis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff was excellent (Isatu). Room was fine. Morning staff and breakfast facilities terrible.
Stayed 1 night in Jan 2024
Response from Owner on 19 Jan 2024
Thank you for taking the time to review us, Regis. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Nicole, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked 4 nights, the afternoon of our second day we were advised that there was a plumbing issue and that the water would be off for approximately 30 minutes. When the water was restored, we lost our hot water and that condition continued for the next 2 days. When we asked we were constantly told that the problem was resolved but that simply was not the case. The staff was apologetic but had no solution and clearly management/ownership was not addressing the issue. I did get some discounts but the situation was simply unacceptable
Stayed 4 nights in Jan 2024
Response from Owner on 9 Jan 2024
Thank you for taking the time to review us, John. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Beverlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people and stay!
Stayed 2 nights in Dec 2023
Response from Owner on 10 Jan 2024
Beverlie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Emily

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Awful service
We usually love the home 2/tru hotels. Never had an issue until staying here. Few hairs on the pillows/towels (happens, not a huge issue). Jump in the shower and realize there is no shampoo or shower gel left in the bottles on the wall. Gf goes down to the front desk to get more and they said that only housekeeping is authorized, here’s a bar soap. How do you not have shampoo available for an instance like this?? In the morning they refused to discount the room at all or even apologize.
Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
Thank you for taking the time to review us, Emily. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on 3 Jan 2024
Chelsea, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ken

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd staying at this hotel. Will definitely be staying again in the future
Stayed 2 nights in Dec 2023
Response from Owner on 1 Jan 2024
Ken, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Response from Owner on 8 Feb 2024
Margaret, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

James

Travelled with family
Liked: Staff & service
EVERYTHING WENT WELL
Stayed 3 nights in Dec 2023
Response from Owner on 28 Dec 2023
James, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Randall

Liked: Staff & service
Disliked: Cleanliness
This place is showing a bit of wear, and was not very clean. They really need to do a deep cleaning, at least in the room I had. Bed was comfortable, but the pillows were not - very flat. As an extended stay place--I was there six days--they need to have more than just the bare minimum of kitchen utensils. There was nothing resembling a cutting board nor was there a sharp knife. Fortunately I had a pocket knife with me. There was a toaster, a microwave, a dishwasher, and a large refrigerator. I think you could get a hot plate, though I didn't request that. Hotel had laundry facility but one of two washing machines was broken and neither dryer worked very well. Took forever to dry clothes. Breakfast was run-of-the-mill. Staff was great!
Stayed 6 nights in Dec 2023
Response from Owner on 28 Dec 2023
Randall, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from Owner on 17 Jan 2024
April, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Eurwin

Stayed 2 nights in Dec 2023
Response from Owner on 27 Dec 2023
Eurwin, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Janet

Liked: Staff & service
Disliked: Property conditions & facilities
Just a cheap "meh" place with a good front desk staff and a microwaved breakfast.
Stayed 2 nights in Dec 2023
Response from Owner on 27 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Douglass

Breakfast only ok.
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

JUSTIN, PITTSBURGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Owner on 21 Dec 2023
Justin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 21 Dec 2023
Stacey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except sheet didn’t fit bed and pillows were awful
Stayed 2 nights in Dec 2023
Response from Owner on 18 Dec 2023
Janet, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

4/10 Poor

Daniel

Stayed 3 nights in Dec 2023
Response from Owner on 12 Dec 2023
Thank you for taking the time to review us, Daniel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was really nice. Breakfast was amazing. Location was great. The room was spacious and clean. I do believe the bathroom could’ve been more clean but it was ok.
Stayed 2 nights in Dec 2023
Response from Owner on 8 Dec 2023
Leanne, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 11 Dec 2023
Thank you for taking the time to review us, Damian. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Janet, La Jolla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room, nice linens, helpful and courteous personnel. Missed having an in-room safe to store my laptop.
Stayed 3 nights in Dec 2023
Response from Owner on 6 Dec 2023
Janet, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

RENEE, BLOOMSBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Response from Owner on 5 Dec 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

RENEE, BLOOMSBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Dec 2023
Response from Owner on 5 Dec 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen area had food on back counter. It was clean but the shade in living area was torn & workmanship with refurb was not anything like a Hilton. No touches like paintings, etc. Staff was excellent at front desk & breakfast staff was good.
Stayed 1 night in Nov 2023
Response from Owner on 5 Dec 2023
Karen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Michael, Hanover

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Owner on 27 Nov 2023
Michael, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Owner on 7 Dec 2023
Elizabeth, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

William

Stayed 1 night in Nov 2023
Response from Owner on 14 Nov 2023
Thank you for taking the time to review us, William. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Owner on 13 Nov 2023
Tara, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Paid $200 for a horrible night’s sleep
I reserved a non-smoking room, but when I got to the hotel I was told they were out of non-smoking rooms. I was not notified in any way of this beforehand and at 12 AM when I checked in, I was too tired to go somewhere else. I have a feeling they gave my reservation to someone else bc my checkin was so late. But what’s the point of a reservation and nowhere does it say I have to checkin BEFORE a certain time. The front desk receptionist did give me a discount of $50 so my room was $200. However, the room was also terrible. The bed was so uncomfortable and stiff that both my husband and I woke up several times during the night to change positions. I will never book this place again.
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Thank you for taking the time to share your feedback with us about your recent stay. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Harry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Mary

Travelled with family
Liked: Staff & service, room comfort
Although the hotel provides breakfast, it was the same every morning. Also, the breakfast staff did not keep up with the guests, ran out of food in which guests had to wait, and did not keep up with supplies..forks, spoons,knifes, OJ cups, etc.. Otherwise the stay was good.
Stayed 3 nights in Nov 2023
Response from Owner on 11 Nov 2023
Mary, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!