Exterior

Reviews of Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 306 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 120 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello Abbey,We're stoked to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel!

6/10 Okay

Natalya

Liked: Cleanliness, staff & service
A non-smoking hotel. We had a smell of smoke coming from the bathroom vent (inflow) all the time. Management offered to move rooms, but it was too much of a hassle to relocate to the opposite side of the floor with 1 day remaining. There is no air fan in the bathrooms... Most of the electric outlets were too roomy for the Iphone chargers, so kept disconnecting.. No UBS port charging anywhere, too outdated.
Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Natalya, We apologize for any inconvenience you experienced during your stay. Thank you for bringing these issues to our attention; we will address them with our team to ensure a better experience for our guests in the future. Your feedback is valuable to us as we strive to improve our services continuously.

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
stayed for 3 night and received several bed bug bites
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Charles, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Lawrence

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendee was very rude to myself and the individual checking in prior to me. I book rooms at this hotel quite often and was not treated with respect. My partner and I were unable to check into our hotel and would like a refund for the room due to us not staying at the hotel.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Lawrence, We apologize for the experience you encountered during check-in. Your feedback is essential for us to address this matter with our team. For assistance with your refund request, please reach out to our management directly. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for an improved stay.

8/10 Good

Karen

Travelled with family
Room was nice and spacious.
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Karen,We're glad to hear you found the room spacious and comfortable during your stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Leslie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff - fabulous. The property was awful. Our door number was written in sharpy, there were dead bugs on our floor, stains on the carpet, and wallpaper pealing. It wasn’t exactly in a great area, as we did see drug deals out front. There were some great food and bars around the corner but that’s it. Would not recommend.
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Leslie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service and in need of remodeling! Keys didn’t work waited another half hour in line with one clerk in training then room wreaked of smoke. Back down again to change rooms & move stuff after a long drive. Last room was ok. TV extremely old, not smart, no guide. Sofa suite area no TV, just all in major need of updates! Ice maker not operating! Great location!
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Brian, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for improvement opportunities. Our location is indeed a highlight, and we hope you were able to enjoy it despite the challenges. Thank you for bringing these matters to our attention.

10/10 Excellent

Timothy

Stayed 2 nights in Apr 2024

10/10 Excellent

TraSean

Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello TraSean,We are thrilled to hear that you had a wonderful time at our hotel! Our team looks forward to welcoming you back soon for another fantastic stay.

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Fred, We appreciate your feedback regarding our hotel's location. We strive to provide a convenient and accessible setting for our guests. We recommend reaching out to management directly for any concerns regarding your stay. Thank you for staying with us.

10/10 Excellent

Chazzio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Chazzio,We are delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated. Should you have any further comments or queries, please do not hesitate to get in touch with our management team.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice comfortable quiet had great time
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Mary,We are delighted to hear that you had a pleasant and relaxing stay with us. Your satisfaction is our priority, and we are thrilled that you enjoyed your time at our hotel. If you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Crystal

Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Crystal, We appreciate you choosing our hotel for your stay. If there were any aspects that didn't meet your expectations, please reach out to us so we can address them accordingly. Your comfort and satisfaction are important to us.

6/10 Okay

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Marketed as sleeps 6 but the pullout couch was unusable, dingy, unclean mattress with no bedding. The rest of the room was clean.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Paul, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Our team will address these concerns to ensure all guests have a comfortable stay in the future.

6/10 Okay

Rionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rionna, We appreciate you choosing our hotel and hope you had a pleasant stay. If there are any areas we can improve on, we encourage you to contact us directly so we can address them accordingly.

6/10 Okay

Jon

Travelled with family
Disliked: Staff & service, amenities
Rough neighborhood
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Jon,We're sorry to hear about your concern. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for sharing your experience with us.

6/10 Okay

Jodie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Jodie,We appreciate you staying with us and we hope you had a pleasant experience overall. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Hope to welcome you back soon!

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Jamey,We are thrilled to hear you had an exceptional experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

DAVID

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello DAVID,We are thrilled to hear you had a wonderful stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Lynn

Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Lynn,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We hope to welcome you back soon for another excellent stay!

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
So, this place is totally alright. Not stellar. It's in a convenient location and walking distance to ppg arena and PG ball field. Just walk clear of the jail area. Close to Carson Street strip which has good restaurants and bars. This place could be 4 stars, it needs some fixing up. Worn out and broken fixtures, tiles . Couches in lobby are old and stained, but rooms were clean and bed was comfortable. Just needs a fixing up and an update! Nice helpful staff! And breakfast was decent!
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello David, We appreciate your detailed feedback and are glad you found our location convenient for exploring the city. We will share your compliments with our staff. Thank you for acknowledging their hard work and enjoying the breakfast. Your comments on areas for improvement are duly noted, and we will strive to enhance our facilities. Your insights are valuable to us as we work on upgrades to ensure a pleasant stay for all guests.

4/10 Poor

Anne

Travelled with family
Disliked: Amenities, property conditions & facilities
20 minute wait to check in. Pool not open SINCE NOVEMBER. NOT STATED ON EXPEDIA. Booked there for pool for my granddaughter. Waived ridiculously high parking fee $22 due to pool closure, but otherwise NO adjustment in room rate. Bathroom floor dirty. No hair dryer in room-had to call to get one. No bedding on sleep sofa. Got confirmed for a late check out, but they were at our door right after normal checkout time wondering why we were still there. Breakfast was adequate. Overall quite disappointing. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Anne, We apologize for the inconveniences you experienced during your stay. Your feedback will be shared with our team for review. We appreciate your comments on the breakfast and apologize for falling short in other areas. We hope you reconsider and give us another chance in the future.

10/10 Excellent

Ronell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ronell,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, feel free to reach out to our management team directly. Your input is invaluable to us as we strive to improve and better serve our guests.

6/10 Okay

nichol

Stayed 3 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello nichol, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us with any feedback so we can address any concerns. We hope to have the opportunity to welcome you back for a more pleasant experience.

6/10 Okay

Karthikeyan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I booked sofa bed with king size bed but no blankets and pillow for sofa bed and sofa bed wasn't properly cleaned
Stayed 1 night in Mar 2024
Response from Betty on 1 Apr 2024
Hello linen for sofa bed is at the front desk. Front desk agent at time of check in should have ask you if linen was needed. Appreciate your business this will. E discussed with my staff

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Dawn,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for a short time. But it was friendly and met all our needs.
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Amy,We are delighted to hear that you found our hotel friendly and that we met all your needs during your short stay. If you ever find yourself back in the area, we would love to welcome you again.

6/10 Okay

Zachary

The area it was located wasn’t the safest
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Zachary,We appreciate your feedback and take all guest concerns seriously. Guest safety is our top priority, and we encourage guests to reach out to local authorities or our management team if assistance is needed regarding safety concerns. Your experience will help us continue to improve and provide a safe environment for all our guests.

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the view and walkability. Pool was under repair.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Beth,We are delighted to hear that you enjoyed the view and our convenient location. We apologize for any inconvenience caused by the pool maintenance during your stay. Your feedback is valuable to us, and we will use it to improve our services. Thank you for sharing your experience with us, and we hope to welcome you back in the future.

6/10 Okay

Jillian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Breakfast was great. The room wasn’t fully cleaned. Like there were spots on the tables and counters that easily could’ve been wiped and weren’t, something I don’t even want to know what behind the toilet, someone else’s hair on the headboard… it felt very dingy
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello Jillian, We appreciate your feedback and are delighted to hear you enjoyed our breakfast. Your comments regarding the cleanliness of the room have been noted for further improvement. Our housekeeping team will be reminded to ensure a higher standard of cleanliness in the future. Your input helps us enhance our services for all guests.

8/10 Good

Barry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. The bed was very comfortable. The only downfall was they didn’t advertise that you had to pay for parking. That information should have been included in the pricing when we booked the room.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Barry, We are delighted to hear that you enjoyed our clean and comfortable room. We appreciate your feedback regarding the parking charges. For any additional details or inquiries, please do not hesitate to contact our management team directly.

10/10 Excellent

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great one night stay. Easy checkin & a comfortable, clean bed.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Amy,We are joyful you enjoyed your stay with us! Our team strives to provide seamless check-in experiences and immaculate accommodations for our guests. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, amenities
I booked a room last minute for a Saturday night before a Sunday Penguin’s game. It was the closest thing to the arena available that wasn’t $600 a night. After I booked it non refundable, I started reading reviews about hard beds, behavioural health centre neighbours and bed bugs and had instant regret. When we arrived, the lady at the front desk was very friendly and the lobby was clean and fresh looking. The room was good. We aren’t princesses, so nothing in it was shocking, had some stains on the carpet and the bathroom was a bit outdated but the beds were really comfortable and we thoroughly checked for bugs and there were none. It was quiet, parking was good and there is a serviceable breakfast. Nothing fancy but something to get you going and perfectly edible. It was close enough to walk to the arena but we wanted to walk around downtown before the game so opted to park downtown. If we were coming to another game I wouldn’t hesitate to stay, I was more worried than I needed to be.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Rebecca, Thank you for sharing your experience and feedback with us. We are pleased to hear that you found our front desk staff friendly, the lobby clean, and the beds comfortable during your stay. We appreciate your understanding regarding the minor imperfections in the room, and we are glad to know that you found the location convenient for your plans. Your comments are valuable to us, and we hope to welcome you back for another game in the future.

8/10 Good

Quentin

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Quentin,We are delighted that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Jaden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and property were amazing! super clean hotel w great parking
Stayed 1 night in Mar 2024
Response from Betty on 5 Mar 2024
Thank you for staying with us! We really appreciate your business!!

8/10 Good

Kristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was Great, room was very clean, also easy access to food and entertainment.
Stayed 1 night in Mar 2024
Response from Betty on 4 Mar 2024
We really appreciate your business!

10/10 Excellent

Mangesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and made the stay comfortable. Ms Cache( hope I am spelling the name right) went above and beyond to help us out. The room are comfortable. Beds and bathroom are great. They need to do something about the elevators
Stayed 1 night in Mar 2024
Response from Betty on 4 Mar 2024
We really appreciate your business! Customer service is very important to us.

4/10 Poor

gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Very slow check in. No housekeeping at all. Overcharged vs booked rate
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello gary, We're sorry to hear about your check-in experience and any inconvenience caused by the housekeeping service. Please contact our management directly to further address the overcharge matter. Your feedback is valuable and will help us improve our services for all guests.

8/10 Good

LaSante

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello LaSante,We're thrilled to hear you had a pleasant stay with us! If there's anything you feel we could improve upon, please don't hesitate to reach out to us directly. We value your input and would love to welcome you back soon.

6/10 Okay

shayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a nice size, clean, comfortable. My only complaint was being denied parking for my other vehicle. My husband and I had to drive separate and we were told only one parking pass was available. I even offered to pay extra for an additional parking space but was told they were sold out, yet the parking lot was never at capacity during my stay.
Stayed 1 night in Feb 2024
Response from Betty on 18 Feb 2024
We really appreciate your business!

2/10 Terrible

Thomas

I booked a family trip and specifically this location for its proximity to our activities and the pool for my kids. When i arrived i learned their pool wont be open for several months. The booking site never mentioned this. I had to find another place to accommodate us
Stayed 2 nights in Feb 2024
Response from Betty on 13 Feb 2024
Please accept my apology for the inconvenience.

10/10 Excellent

Mary

Travelled with family
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Mary,Thank you for choosing our hotel for your stay. We're thrilled to see that you had such a wonderful experience with us. We hope to welcome you back on your next visit.

2/10 Terrible

Danielle

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom floor had Old puke behind toilet
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Danielle,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have passed it along to our housekeeping team for immediate review. We strive to ensure a clean and comfortable environment for all our guests.

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. The lady that set up and maintains the breakfast was fantastic.
Response from Manager on 2 Feb 2024
Hello Edgar,Thank you for your kind feedback on our breakfast team. We are delighted to hear that you found their service to be fantastic. Your positive comments will be shared with them to recognize their efforts. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

4/10 Poor

Joshua

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Joshua, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any concerns you may have had. We strive to provide exceptional service and appreciate the opportunity to improve.

10/10 Excellent

Mohammed, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Mohammed,We truly appreciate your 5-star rating of our hotel! We are delighted to know that you had an excellent experience during your stay. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Ashley,We appreciate you taking the time to rate your experience at our hotel. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Deceiving parking
Hotel was conveniently located but paying $50 dollars for two nights to park my car in their parking lot without knowing until you checked in was a bit frustrating!
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Dear Guest, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience caused by the parking fee. Our aim is to provide a transparent experience, and we will address your concerns internally. We appreciate your feedback and hope you had an enjoyable stay overall.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Suzanne,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. We strive to provide exceptional service and are thrilled that we met your expectations. We hope to welcome you back soon for another memorable stay.

2/10 Terrible

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
There was not much to like about the property. It's rundown and from what we were told fixed to be sold or has already been sold.
Stayed 3 nights in Dec 2023
Response from Betty on 31 Dec 2023
As stated in every room and in common areas, property is in the process of renovations. Hope you give us another opportunity in 2024.