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Reviews of Courtyard by Marriott Pittsburgh Downtown

3 out of 5
Courtyard by Marriott Pittsburgh Downtown
945 Penn Ave, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you want to get any sleep at this hotel, especially on a weekend, STAY AWAY! Cars drag racing down Penn all night and drunk crowds shouting as they leave the bars. Little to no soundproofing. Probably better options not on this stretch of Penn.
Stayed 1 night in May 2024
Response from George on 14 May 2024
Adam,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by loud disturbances caused by street level activity. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

8/10 Good

Myranda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from . on 9 May 2024
Thank you for the review.Please join us again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
A few homeless folks begging for money around the entrance and up and down the streets; but I did not feel unsafe at all.
Stayed 2 nights in Apr 2024
Response from George on 30 Apr 2024
George, I appreciate your feedback. Thanks for taking the time to share it with us.

2/10 Terrible

Christy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John S Front Desk Supervisor on 29 Apr 2024
Dear Valued Guest,Thank you for sharing your review. We hope you choose us again so we can provide a more memorable experience the next time your travels bring you back to the city.

8/10 Good

Vera

Stayed 5 nights in Apr 2024
Response from . on 18 May 2024
Thank you for the review!

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the front staff provided a wralth of information about the food options and transportation.
Stayed 1 night in Apr 2024
Response from . on 14 Apr 2024
Thank you for the great review!

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on 14 Apr 2024
Thank you for the feedback.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff.
Stayed 1 night in Apr 2024
Response from . on 8 Apr 2024
Thank you for the great review!

8/10 Good

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the beds were not made daily.
Stayed 5 nights in Mar 2024
Response from . on 8 Apr 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on 8 Apr 2024
Thank you for the great review!

8/10 Good

Denise

Stayed 1 night in Mar 2024
Response from John S Front Desk Supervisor on 29 Apr 2024
Dear valued guest,Thank you for the review!

4/10 Poor

Don

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Garbage truck noise at 4 a.m.
Stayed 1 night in Mar 2024
Response from . on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I did hate the parking situation. Eitherway you have to pay 40$ for parking for the night but valet is included so the best thing to do is pull right up front unload and let them park your car for you. Before i knew about parking we googled nearby parking lots and found the only overnight one close by is the parking garage and the parking lot for the hotel but it is two buildings down and across the street so carrying all your luggage can be annoying. The hotel itself is very clean and very nice. Beds are very comfortable. Staff is amazing. Our first room the AC didnt work and staff quickly came upstairs to set it and after some time when we realized it still didnt work they moved us right next door so we didnt have to move our stuff far and there was no hassle in getting the issue resolved. Great location right in the middle for walking to the strip district one direction or the market square in the opposite direction.
Stayed 1 night in Mar 2024
Response from . on 22 Mar 2024
Thank you so much for such good feedback!

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from . on 8 Apr 2024
Thank you for the great review!

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from cb on 12 Mar 2024
Thank you for the great review!

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from George on 22 Feb 2024
Sondra, thank you for providing such positive feedback regarding your recent stay at our hotel. I will be sure to share it with our staff.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from George on 19 Feb 2024
Jessica,Thank you for sharing your feedback regarding our staff. I will be sure to share it with all of them!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the Pittsburgh auto show!
Great location downtown. Hotel staff was friendly and the room was clean, couldn’t ask for more. The room we had was at the end of the hall privately tucked away on the 7th floor. Bathroom and bedding was clean, and the room had a vaulted ceiling. It needed a small couch of some sort though, the chair in the room was meh. Valet ($40 per day) is a must if you don’t feel like trying to find a spot to park in this busy area. There’s a parking garage 2 blocks away as well. We had dinner at The Standard that is attached to the hotel and the food was decent and our server was very friendly. Will definitely stay here again when in the area, it’s a beautiful old building outside and it was right next to the convention center for the auto show.
Stayed 2 nights in Feb 2024
Response from George on 19 Feb 2024
Christopher, Thank you for taking the time to review your stay at hotel. Your feedback is valuable. I hope to see you and your family the next time you are in the downtown Pittsburgh area. Thanks again!

8/10 Good

Carol, erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very neat and clean.
Stayed 1 night in Feb 2024
Response from George on 19 Feb 2024
Carol, thank you for the positive feedback. Your time is valuable and greatly appreciated!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be more clear about parking options
Stayed 1 night in Jan 2024
Response from . on 2 Feb 2024
Good evening, We are 100% valet parking for 40.00 per night.This allows you unlimited in and out privilege's.

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from . on 22 Mar 2024
Thank you for your review!

10/10 Excellent

Shannan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Walked to everything we wanted to do including a Steeler’s game!
Stayed 2 nights in Dec 2023
Response from George on 25 Jan 2024
Shannan, if your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again!

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from George on 25 Jan 2024
Amy, I realize that your time is valuable. Thank you for sharing your feedback regarding your recent stay at our hotel.

8/10 Good

Abraham

Travelled with family
Liked: Staff & service
Near and under the bed is so dirty with food
Stayed 3 nights in Dec 2023
Response from George on 10 Jan 2024
Dear Abraham,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Stacy, Hammonds Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from George on 10 Jan 2024
Stacy, I appreciate your positive rating and feedback! Thank you very much.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from George on 25 Jan 2024
Judith, thank you for taking the time to review our hotel. Your feedback is very much appreciated. Thanks again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
great stay close to everything very clean and staff was super friendly
Stayed 1 night in Dec 2023
Response from . on 7 Jan 2024
Thank you for the great review! please join us again soon.

10/10 Excellent

Rob

Stayed 2 nights in Dec 2023
Response from . on 7 Jan 2024
Thank you for the great feedback

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Stay
Very friendly staff. Great location.
Stayed 4 nights in Dec 2023
Response from . on 7 Jan 2024
Please stay again

10/10 Excellent

Rudolph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Love this city.
Stayed 1 night in Dec 2023
Response from George on 1 Jan 2024
Rudolph, thank you for staying with us during your recent visit to Pittsburgh. Your feedback is greatly appreciated!

10/10 Excellent

Kristine

Liked: Cleanliness
Response from cb on 13 Feb 2024
Thank you for the great review!

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from George on 11 Dec 2023
Thank you for taking the time to rate your stay at our hotel. We would love another opportunity to those additional 4 stars from you, so if you your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George on 9 Dec 2023
Thank you for the positive feedback. It is greatly appreciated

8/10 Good

Greg

Stayed 1 night in Dec 2023
Response from George on 9 Dec 2023
Thank you for rating your stay at our hotel. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have youstay with us again !

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was emailed my billed and there were 3 Fraudulent charges on my bill. Called hotel and was disconnected after speaking with someone after being told that they would have to talk to manager
Stayed 1 night in Dec 2023
Response from . on 12 Dec 2023
Good evening, please give us a call here at the hotel for further assistance.

8/10 Good

Matthew

Stayed 2 nights in Nov 2023
Response from George on 1 Jan 2024
Matthew, thank you for the positive feedback. It would be our pleasure to have you stay with us again if your future travel plans have you returning to the downtown Pittsburgh area.

10/10 Excellent

Alvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Pittsburgh
EVERYONE here has exceptional people skills. Top notch folks. The guy at the checkout desk lent me his personal phone charged because my phone was nearly dead and my phone charger was is our truck The food and service at the restaurant connected to the hotel was excellent as well. So enjoyed our stay here. My husband attended a conference at the convention center which was just a half block walk away. I would highly recommend staying here.
Stayed 2 nights in Nov 2023
Response from George on 4 Dec 2023
Alvin, thank you for taking the time to review your stay at our hotel. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again!

8/10 Good

Duane

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 1 night in Nov 2023
Response from George on 4 Dec 2023
Duane, I appreciate your positive feedback. Thank you for taking the time to rate your stay at our hotel.

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and desk attendant were friendly and super helpful.
Stayed 1 night in Nov 2023
Response from cb on 28 Nov 2023
Thank you for the great review!

8/10 Good

Fadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close tonmy destinations
Stayed 3 nights in Nov 2023
Response from . on 25 Nov 2023
Thank you for your feedback.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from cb on 25 Nov 2023
Thank you for your feedback!

6/10 Okay

Susan X

Travelled with group
Disliked: Amenities, property conditions & facilities
I was there three nights and never had the room cleaned or serviced, even though I was away from it for long periods. The last night I asked at the desk for some replacement caffeinated coffee, and only two were left at my door. I had to buy morning coffee at the cafe attached to the hotel.
Stayed 3 nights in Nov 2023
Response from cb on 25 Nov 2023
Thank you for your feedback and review. I have shared your experience with our Housekeeping team to ensure that better measures of being attentive are in place.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Valet was very friendly. Staff at check in, not so much. Seemed bothered that they had to check me in.
Stayed 1 night in Nov 2023
Response from cb on 25 Nov 2023
Thank you for your feedback and have shared your experience with the front office management team.

10/10 Excellent

Richard, Mentor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from George on 15 Nov 2023
Richard, thank you for the fantastic review/rating.. Your feedback is greatly appreciated.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from George on 13 Nov 2023
Theresa,Thank you for reviewing and rating our hotel. You feedback is greatly appreciated!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with large rooms
Great location right downtown with lots of restaurants nearby. We were in town for a football game, which is just a quick 20 minute walk. The lobby is large and comfortable. Rooms themselves are very large with high ceilings. Would absolutely stay here again my next visit to Pittsburgh.
Stayed 1 night in Nov 2023
Response from cb on 8 Nov 2023
We appreciate you taking the time out to give us your feedback.

8/10 Good

Leeanne

Liked: Staff & service, room comfort
Good location, okay rooms.
The room was good! Not great, not awful but good. They bathroom was a little worn, definitely showing signs of needing updating. The lamp in the room was kinda wobbly. The location of the hotel is great and does give you lots of options to get around the city.
Stayed 2 nights in Oct 2023
Response from George on 1 Nov 2023
Leeanne, we appreciate your feedback. I will share it with the hotel's leadership team.

6/10 Okay

Guy

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was great except couldn’t watch the Sunday night football game in the room due to contractual disagreement between Marriott and Dosh network.
Stayed 1 night in Oct 2023
Response from cb on 31 Oct 2023
Thank you for your feedback.

8/10 Good

Latasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area on the outside had people that was scary. Making loud noise.
Stayed 1 night in Oct 2023
Response from . on 25 Oct 2023
Thank you for the great review

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from George on 17 Oct 2023
Jeffrey, thank you for taking the time to review and rate our hotel. I will share your positive feedback with our staff. Thank you again!