Exterior

Reviews of Comfort Inn and Suites

2.5 out of 5
Comfort Inn and Suites
1100 Banksville Rd., Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 999 reviews" "
Rating 8 - Good. 268 out of 999 reviews" "
Rating 6 - Okay. 97 out of 999 reviews" "
Rating 4 - Poor. 40 out of 999 reviews" "
Rating 2 - Terrible. 22 out of 999 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greato
Stayed 1 night in May 2024
Response from Manager on 28 May 2024
Hello Andrew,We appreciate you taking the time to share your feedback with us. If there are any specific aspects of your stay that you would like us to address, please contact management directly. Thank you for staying with us, and we hope to welcome you back again in the future.

6/10 Okay

Stacey

Stayed 1 night in May 2024

10/10 Excellent

Adam

Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Adam,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay.

2/10 Terrible

Afeef

Travelled with family
My car go hit in the parking qnd they did not give me the CCTV
Stayed 2 nights in May 2024
Response from Manager on 18 May 2024
Hello Afeef,We are sorry to hear about your experience. For any further assistance or information regarding the incident, please don't hesitate to contact our management team directly. Your feedback is important to us as we continuously strive to improve our services.

10/10 Excellent

SEUNG HO, DACULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat Downtown
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello SEUNG HO,We appreciate your feedback on our hotel's downtown location. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Ans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Ans, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions on how we can improve, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Front desk was pleasant. Room was clean. Didn’t use any amenities or have the breakfast, but slept well.
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Anthony,We are delighted to hear that you had a pleasant experience with us and that you found our front desk staff welcoming. It is great to know that you had a comfortable and restful stay in our clean rooms. Should you decide to utilize our amenities or try our breakfast in the future, we hope they meet your expectations as well.

4/10 Poor

Mike D

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled likle smoke
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Mike D, We appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we have passed your comments on to the relevant team for further review and improvement. Thank you for sharing your experience with us.

10/10 Excellent

Heather

Travelled with partner
Liked: Amenities
The staff was wonderful! Our room was incredible! I would stay here again!
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Heather,We are delighted to hear that you had a wonderful experience with our staff and enjoyed your incredible room. Your positive feedback is greatly appreciated, and we look forward to welcoming you back during your future travels.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was quick and prompt. Not overly friendly. Clean room. Dirty areas by the elevators. Mediocre breakfast. Satisfied what we came for.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Samantha,We appreciate your feedback on our efficient staff and clean rooms during your stay. We take note of your comments on the areas by the elevators and breakfast for future improvements. It's great to hear you were satisfied with the overall experience and we hope to welcome you back soon.

6/10 Okay

Marian

Stayed 2 nights in Feb 2024
Response from Manager on 22 May 2024
Hello Marian, We appreciate you choosing our hotel for your stay. If there were any specific aspects you felt could be improved, we would love to hear from you. Your feedback helps us enhance our guests' experiences.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely managed and maintained spot just outside Pittsburgh downtown. Very convenient to airport and local communities too.
Response from Manager on 1 May 2024
Hello Todd,We're delighted to hear you found our location convenient for your visit to Pittsburgh. Your feedback on our management and maintenance efforts is greatly appreciated. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Dahlia, Tamiment

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable suite but tub and shower needs updating.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Dahlia,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will surely take your comments into consideration for future improvements. We aim to provide a comfortable stay for all our guests and hope to welcome you back in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great..will stay again. Very clean!
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Kevin,We are delighted to hear you enjoyed your stay with us and found our hotel to be very clean. We look forward to welcoming you back as our guest in the future for another wonderful experience.

6/10 Okay

WAYNE

Travelled with family
Liked: Staff & service, property conditions & facilities
Reasonably priced.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello WAYNE, We appreciate your feedback and are glad you found our rates to be reasonable. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay. Thank you for choosing our hotel.

4/10 Poor

Shawn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The black out curtains on the first floor do not close for privacy. Front desk employee was not very personable, the tv wouldn’t turn on
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Shawn,We apologize for the inconvenience you experienced with the blackout curtains and TV during your stay. We appreciate your feedback and will address these issues with the relevant teams for improvement. Our hospitality standards strive to ensure a comfortable experience for all guests.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Tara,We're thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

4/10 Poor

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was not impressed with housecleaning trying to clean room at 8:50am with my do not disturb sign on ! Also vacuuming the hallway at 930am , Tv cable was off n no not happy! I made the front desk aware of the problems twice nothing said or done about it.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Rob, We appreciate your feedback and apologize for the inconvenience you experienced. Your comments have been shared with the relevant teams for internal review. We strive to ensure all guests enjoy a comfortable stay with us. If you wish to discuss your experience further, please contact our management team directly.

6/10 Okay

Darcy

Travelled with family and small children
The pool looked very dirty and not welcoming at all.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Darcy,We appreciate your feedback regarding the pool during your stay. Guest satisfaction is important to us, and we will share your comments with our team for future improvements.

8/10 Good

Roxana, north babylon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location to drive downtown or to different points of interest in Pittsburgh. Staff pleasant . Room large and clean . W microwave and fridge . Bathroom clean . Breakfast simple as to be expected at hotels but w choices. Free parking a big plus . No issues!
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Roxana,We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location, spacious and clean rooms, as well as our friendly staff. It's fantastic to know that you appreciated the amenities in the room and found our breakfast satisfactory. We are glad to provide free parking for our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 Good

Parth

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Parth,We appreciate you taking the time to share your experience with us. If you have any specific feedback you'd like to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better stay!

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Needed a place for the night as I was traveling a long distance and this was perfect.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Kristy,We are pleased to hear that you found our hotel convenient and clean for your stopover. We appreciate your positive feedback and hope to welcome you back in the future for another comfortable stay.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment was that our neighbors were up all night and a bit loud. I didn't complain because I think they had a special needs child that was causing all the noise and running. I didn't sleep at all but such is life.
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hello Tina,We're sorry to learn that your stay was affected by noise disturbances. We encourage guests to contact our front desk team immediately so we can address any concerns promptly. Your comfort is our priority, and we appreciate your understanding of the situation.

8/10 Good

Audrey

Liked: Cleanliness, staff & service
Breakfast was very limited. They ran out of many items and didn't stock appropriately. They ran out of orange juice, potatoes, and many side dishes.
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Audrey, We appreciate your feedback regarding the breakfast offerings and apologize for any inconvenience caused by the shortage of items during your visit. Rest assured, we will address this with our team to ensure a better guest experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

Alyssa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Alyssa,We're sorry to hear that your experience did not meet expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have. We value your feedback and strive to improve for all our guests.

6/10 Okay

Jeawon

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jeawon, We value your stay with us and hope it met your expectations. Feel free to share any insights with us directly so we can ensure a more satisfying experience in the future.

10/10 Excellent

Kenneth, Tower City

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel. Not far from ppg arena and Steelers and pirates stadium. Decent price per night. Good breakfast.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kenneth,We are delighted that you enjoyed our convenient location near the PPG Arena and sporting venues, as well as our reasonably priced accommodations. It's great to hear that you appreciated our breakfast offerings during your stay. We hope to welcome you back soon for another enjoyable experience with us.

10/10 Excellent

Caden

Stayed 1 night in Mar 2024
Response from Manager on 12 Apr 2024
Hello Caden,We are thrilled to hear that you had an exceptional stay with us! We truly value your positive feedback and hope to welcome you back soon for another wonderful experience.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easily accessible via car, literally minutes passed outside the tunnel from downtown Pittsburgh. Quiet and clean. Felt staff at reception either had challenge in adding my Choice privilege number at check in or was too distracted to properly proceed with check out process…when I inquired about invoice, was told it will get emailed which I did not receive and had to call 14 hours after check out to request for one. Only property complaint was the pool was heavy with chlorine, but good size for our 9 yr old to burn off energy after a 5-hour car ride. Good for overnight stay. Good selection at breakfast, not a lot of seats/table, so may have to time properly. Only one elevator for 4 floors so sometimes had to wait a bit.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Amy, We appreciate your review and are glad to hear you found our location convenient and the property clean and quiet. Regarding your experience with our staff, we apologize for any inconvenience experienced during check-in and check-out. Your feedback about the pool's chlorine level has been noted. It's great to hear that your 9-year-old enjoyed the pool, and that you found our breakfast selection satisfactory. We thank you for choosing to stay with us and hope to welcome you back for another overnight stay in the future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello John,We are glad to hear that you found our hotel nice. Your feedback is much appreciated. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were cozy, room was clean and quiet for me to sleep in the day as I work at night. Staff friendly. I can't comment on pool, etc. because I just slept there.
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Kimberly,We're pleased to hear you had a comfortable stay with us and enjoyed our cozy beds and quiet rooms. Our team works hard to ensure every guest has a pleasant experience. Should you decide to stay with us again in the future, please don't hesitate to reach out to our management for any feedback or assistance you may need.

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Anthony,We regret to hear that your experience with us did not meet your expectations. Please feel free to contact us directly to discuss any specific issues you encountered during your stay. We value your feedback and would like to ensure any concerns are addressed promptly.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Alan,We're thrilled to hear that you had a wonderful experience at our hotel! Please don't hesitate to contact us if there's anything more we can do for your next stay.

10/10 Excellent

Devraj, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 24 Feb 2024
Hello Devraj,We are thrilled to hear that you had a wonderful stay with us! If you have any suggestions or comments to share, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Guest,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to share them with us.

6/10 Okay

petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello petra, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to contact us so we can address any concerns. We hope you had an enjoyable time and look forward to welcoming you back in the future.

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Audrey, We are pleased to hear that you found value in your stay with us. Should you have any other feedback or suggestions, feel free to reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.

6/10 Okay

Matthew

Travelled with family
The hotel was a little out of the way. The rooms were average nothing remarkable.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Matthew, We appreciate your feedback regarding the location and room experience. It's always valuable to hear from our guests to continue improving our services and accommodations. Thank you for sharing your thoughts with us.

10/10 Excellent

Niko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was exelent
Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Niko,We are delighted to hear that you had an excellent experience during your stay with us. Positive feedback like yours motivates us to continue providing exceptional service to all our guests. If you have any further comments or suggestions, please feel free to contact our management team. Your satisfaction is our top priority.

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and safe hotel
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Chloe,We appreciate your positive feedback and are delighted to hear that you found our hotel to be nice and safe during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service
Checked in to hotel, front desk was somewhat friendly and then when we got up to the room half of the towels in the room were dirty. Would not recommend staying here
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Christina, We're sorry to hear about your experience, and apologize for any inconveniences caused during your stay. Cleanliness and quality are our top priorities, so we have shared this feedback with our housekeeping team for their immediate attention. Your comments are valuable to us as we continually strive to improve our services.

8/10 Good

Judith

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
The hotel was very clean staff was very nice the only problem we had they advertised heated pool but the water isn’t heated just the room is heated pool water was very we didn’t swim & that’s why we booked there was the heated pool
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Judith,We appreciate your positive feedback on our cleanliness and staff. We apologize for any inconvenience regarding the pool temperature discrepancy. Our team will review our marketing material for clarity. Your feedback is valuable to us for making improvements in the future.

8/10 Good

Kathryn

Liked: Amenities
Clean, well kept, excellent service. The rooms were very nice. I definitely would go to this hotel again.
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Kathryn, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing excellent service and maintaining clean, well-kept rooms. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

Omo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Omo,Thank you for choosing to stay with us! We are delighted to hear that you had a fantastic experience at our hotel. It was our pleasure to have you as our guest, and we hope to welcome you back again soon. Please feel free to reach out to us with any further feedback you may have.

10/10 Excellent

Angel

Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Angel,We are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to provide you with excellent service. Should you have any feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another outstanding stay.

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Audrey, Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide a pleasant and comfortable experience for all our guests. Should you have any suggestions for improvement or if there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Sayed

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Sayed,Thanks for being our awesome guest. We're thrilled to hear you had a fantastic stay with us! Please don't hesitate to reach out if there's anything else we can do for you.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb 2024
Dear Guest, We're sorry to hear that your experience with us was not entirely satisfactory. We would appreciate it if you could reach out to us directly to provide more details about your stay. We value our guests' feedback and would like the opportunity to address any issues you may have encountered.

8/10 Good

james

Liked: Staff & service, amenities, property conditions & facilities
Very nice suite but heater was very loud
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello james, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate knowing that you enjoyed the suite. We apologize for any inconvenience caused by the noise from the heater. We will certainly address this matter with our team to ensure a more peaceful experience for future guests.

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and just what we needed for the one night we would be in town.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Megan,Thank you for choosing our hotel for your stay in town. We are delighted to hear that our cleanliness met your expectations and that our accommodations were suitable for your needs. If you ever plan on returning to the area, we would be thrilled to welcome you back.