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Reviews of Grand Hotel Bonanno

4 out of 5
Grand Hotel Bonanno
Via Carlo Francesco Gabba, 17, Pisa, PI

Reviews

8.0

Very good

Rating 10 - Excellent. 339 out of 1005 reviews" "
Rating 8 - Good. 415 out of 1005 reviews" "
Rating 6 - Okay. 160 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Arjun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and modern with inside dining, good breakfast and easy paid parking
Stayed 3 nights in May 2024
Response from Hotel Manager on 15 May 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Sylvia

Travelled with pets, Travelled with group
Liked: Amenities
It’s a 3-5 minute walk to secondary Pisa train station. We made day trips so the location was great. Breakfast was great as were the hours. We’ll be back.
Stayed 3 nights in May 2024
Response from Hotel Manager on 5 May 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service felt like a 5 star. Location was within walking distance to the attractions. Staff was excellent and the breakfast was the ultimate! We will miss you Bonnano❤️
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

David Robert George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very clean & quiet. The staff were very helpful & polite.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

David

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Dan

Travelled with family
Liked: Property conditions & facilities
Train is passing by every 30 minutes.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located between 5-10 minutes from the beautiful Leaning Tower of Pisa. There is a car park at the back of the hotel which got a little noisy at night with sports cars revving their engines. The hotel is spotless, the staff are warm, welcoming and very helpful. The food in the restaurant was delicious and lots of delicious Italian wine to choose from. There is plenty of choice for breakfast too. It is well worth visiting Florence for the day by taking the train from Pisa Central Station.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Tsz Wan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money and good breakfast variety
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear guest, We are glad that you enjoyed your stay and appreciated our hospitality. We hope to have you again as a guest in our facilities. Best regards

10/10 Excellent

MONICA

Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms qnd helpfull staff. Breakfast was really good and the bar was priced better than any bar in Italy. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Agnes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is only 15 minutes walk from the tower. The private parking costs 10 euros. The hotel was ok, the stuff was nice, there was a variety in the breakfast (veggies, bread, ham, cheese, lots of baked goodies, coffee, juice etc)
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Jian

Travelled with family
Liked: Amenities, property conditions & facilities
Nice hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, wonderful breakfast. Great staff
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Roberto, Corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. 12 minutes walking distance to the Tower and Restaurants. Clean , very new construction in perfect shape. TV on the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

ITZHAK, Rehovot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite noisy
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

4/10 Poor

Gianfranco

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Caro ospite,Ci dispiace molto leggere il tuo commento negativo, mettiamo sempre tutto il nostro impegno per soddisfare al meglio i nostri clienti. IDistinti saluti

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Really nice hotel, close the the Leaning tower, super friendly staff who made our stay a very pleasant experience. I would have no issue recommending the hotel.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 7 Feb 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réception souriante et efficace. Lit confortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb 2024
Cher invité,Merci d'avoir pris le temps de laisser votre avis. Nous sommes ravis que vous ayez passé un merveilleux séjour parmi nous et que notre personnel ait été à l'écoute de vos besoins. Nous apprécions vos aimables paroles et espérons vous accueillir de nouveau bientôt.Salutations distinguées

10/10 Excellent

rachit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property with free parking and great breakfas
Property is old but maintained well. Parking available on site. Breakfast had most of the choices we have seen in Italy. Will come back again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Yijia

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación esta bien. La atención es muy buena. Excelente desayuno. Cerca de las atracciones principales. Seguro y el precio es adecuado
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

daniella

Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

GIUSEPPINO

Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Gentile ospite,Grazie per aver trovato il tempo di lasciare la sua recensione. Siamo lieti che abbia trascorso un soggiorno meraviglioso con noi e che il nostro personale sia stato attento alle sue esigenze. Apprezziamo le sue parole gentili e speriamo di poterla riaccogliere presto.Distinti Saluti

2/10 Terrible

alekhya

Disliked: Cleanliness, staff & service, property conditions & facilities
Properties staff are rude and maintenance is bad
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 10 Dec 2023
Dear Guest,We are very sorry to read your negative comment, we always put all our efforts to better satisfy our customers. This time we obviously didn't succeed. It certainly doesn't like reading negative things once you've checked out.Point it out once you get to your room, you could change accommodation after having ascertained the problem.Best Regards

10/10 Excellent

ELENI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Υπεροχο πρωινο.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for price. Good stay. Good breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel con buena ubicación, a 10 minutos caminando de la zona historica. A 26 minutos caminando del metro.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Luigi

Stayed 3 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Gentile ospite,siamo lieti che si sia trovato bene ed abbia apprezzato la nostra ospitalità.Speriamo di averla di nuovo ospite presso le nostre strutture.Distinti Saluti

6/10 Okay

German

Travelled with family
Liked: Cleanliness, staff & service
Very close to amenities and the airport
Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Nov 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Lucia

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

THEODORE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Tremendous breakfast with excellent service.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Martyn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, great staff, close to sites
Stayed 1 night in Oct 2023
Response from Hotel Manager on 19 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

MUNAWWAR

Travelled with family
Liked: Cleanliness, staff & service
Nice frindly staff
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
We stayed for 3 nights. All staff, especially the bar and restaurant staff were outstanding. So friendly and accommodating. Three things though could improve. Firstly there was no coffee and tea making facilities in the room. That would have been great. The bed was one of the hardest mattresses I've slept on. I managed but my wife had a tough time. Our room was near the stairwell. One night we were woken after midnight to loud customers returning to their rooms after a night in the bar downstairs. Apart from that our stay was great. It was clean, maybe could use a touch of paint here and there, but the staff were awesome!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 14 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Friendly staff. Womderful.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
The hotel is good for location 10 minutes from the tower and 20 minutes from the train station 5 minutes from the river and ten minutes to the town,there is a lidl ten minute walk away and a small market and town with a mcdonalds and supermarket by the tower,the hotel is modern in look from the outside clean and chic on the inside,i only haf a single room inside the room was a tv a bed fridge good shower windows that open fully and a mechanical shutter for window,my issue with the room was fleas i was covered in bites after i woke in the morning nothing could be done because hotel was full which is appalling service, the breakfast is excellent,would i stay again ....no.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 6 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality. We take note of your suggestions to improve the quality of your stay more and more.We hope to have you again as a guest at our facilities.Best regards

8/10 Good

Niels

Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Oct 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service
Staff were great.Rooms clean, corridor carpets a little grubby here and there. Very convenient location for Piazza dei Miracoli.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location walkable to the sites of Pisa.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Haylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location not far from the tourist spots. Lovely helpful staff. Comfortable room.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Nathan

Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Karstein

Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Eileen, Northville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Ian

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards