Dear Thania, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Keith, We are delighted you chose to stay with us at Extended Stay America. We appreciate your feedback and are happy to read you enjoyed your stay with us. Our team works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations, so it's great to know our efforts have paid off. We apologize for any inconvenience caused by the outside area, and we're continuously working to ensure the safety and comfort of all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another stay in the future.Sincerely,Hotel Management

Dear Gregory, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Daniel, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Sincerely,Hotel Management

Dear Michele, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jill, Thank you for your review. We sincerely apologize for the unsatisfactory conditions you experienced during your stay. This does not align with our standards of cleanliness and comfort, and we deeply regret any inconvenience and disappointment caused, especially regarding the odor and pests. Please know that we take cleanliness and pest control seriously and have implemented preventive measures to address these concerns. Also, we are sorry that our team fell short of assisting you with your luggage; we will be sharing your comments to make necessary improvements on our part. Your feedback is invaluable, and we will promptly address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing this to our attention; we hope to make it up to you and regain your trust in us again.Sincerely,Hotel Management

Dear Jon, Thank you for sharing your experience with us. We appreciate your feedback regarding the condition of our property. Rest assured, we are continuously evaluating areas for improvement and to enhance the overall guest experience. Your input is valuable to us. Thank you for bringing this to our attention, and we hope to welcome you back in the future to showcase our improvements.Sincerely,Hotel Management

Dear Julia, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. On the other hand, it is nice that you had a satisfactory stay and appreciated the spacious room and location of the airport. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Yin, Thank you for your recent review of our hotel and for sharing your feedback. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. Please know that our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we also work closely with the local police department to keep our guests safe and secure during their stay. However, we are sorry for any inconvenience caused. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will consider us for your next visit so we can make your stay better.Sincerely,Hotel Management

Dear Amber, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Alfonso, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear David, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Eric, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Donna, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We strive to provide clean, comfortable accommodations at an affordable price so guests will want to return again and again. The cleanliness conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Justin, We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Tracey, Thank you for choosing us. Having a good impression on the visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management

Dear Caleb, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Thank you again for your valuable comments. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Chas, Thank you for selecting us. We regret we did not meet your expectations for a clean room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear James, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and our accommodations reasonably clean, quiet, and safe for your short stay. However, we apologize for any inconvenience caused by the issues with the shower and exhaust fan in your room. Your comments are valuable, and we will address these concerns internally to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Efrain, Thank you for taking the time to share about your visit. We apologize sincerely for the cleanliness issues and unpleasant odors you encountered during your stay. This does not reflect our standards, and we understand its impact on your experience. Your feedback is invaluable, and we will address these concerns internally to ensure improvements are made. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Gerald, Thank you for the review. We sincerely apologize for the unpleasant experience you encountered during your stay. Please know that your experience does not align with our usual standards. Your comment will be shared with our housekeeping team to prevent oversights in the room preparations for our future guests. Additionally, we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your bringing this to our attention and hope you consider giving us another opportunity to provide the quality visit you deserve.Sincerely,Hotel Management

Dear Samuel, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Greta, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear JAMES, Thank you for letting us know about your stay. It is disappointing to learn about the service issues you encountered with our front desk team. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Yeilentkis, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Mike, We are genuinely sorry to read about your disappointing experience during your recent stay with us. It's disheartening to learn about the condition of your room and the inconvenience you faced with the odor of lingering smoke. Please accept our apologies for the lack of prompt resolution when you requested a room change. This is certainly not the level of service we strive to provide. Your feedback is invaluable to us, as we always want to know how we can enhance our guests' experiences. We would be grateful for the opportunity to make it up to you and provide you with the seamless visit you deserve.Sincerely,Hotel Management

Dear Bruce, We appreciate you taking the time to share your feedback about your recent stay, and we regret to hear that your experience did not meet your expectations or our high standards. Your comments have provided valuable insights, and we will take the necessary steps to address any areas that require improvement. We want to thank you for your patronage and hope that we can welcome you back in the future to demonstrate our commitment to providing exceptional service.Sincerely,Hotel Management

Dear Judd, Thank you for evaluating your visit to our hotel. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Please accept our sincere apologies for any oversights during your visit. Moreover, we appreciate you informing us about the situation you encountered at our front desk. Such instances do not align with our commitment to delivering seamless service and accommodations, and we regret any frustrations caused. We will share your observations with the concerned teams to ensure such matters are not repeated. We hope these isolated incidents will not prevent you from choosing us again, as we would welcome the opportunity to show you the enjoyable experience you should always expect from us.Sincerely,Hotel Management

Dear Lisa, We sincerely apologize for the distressing experience you had during your stay. Your concerns about the mentioned pest are taken very seriously. Additionally, we are sorry for the inconvenience regarding the said incident. This falls below our service standards, and we genuinely regret any disappointment caused. We appreciate your feedback as it helps us identify areas for improvement. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Alma, We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect our usual standards, and we regret any inconvenience caused. We are actively addressing the cleanliness concerns and security issues you've highlighted to prevent similar occurrences in the future. Your feedback is valuable, and we appreciate you bringing these matters to our attention. If you choose to stay with us in the future, we are committed to providing a significantly improved experience. Thank you for your understanding, and we hope to have the opportunity to regain your trust.Sincerely,Hotel Management

Dear Britney, Thank you for choosing Extended Stay America for your stay. We appreciate your positive feedback. We apologize for any inconvenience regarding the smell of cigarettes and are actively working to address this concern. Your satisfaction is important to us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Matthew, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the room and the overall experience needing to meet your expectations. Your feedback is valuable, and we appreciate your understanding. We will address these concerns to ensure improvements in the future. We hope to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Monica, Thank you for taking the time to provide us with your valuable feedback. Our goal is to provide a clean and comfortable environment with exceptional service. Therefore, we apologize that your experience did not meet your expectations. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Donald, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Nina, We appreciate you staying with us and writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Thank you for sharing your concerns with us. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management