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Reviews of DoubleTree by Hilton Philadelphia Center City

4 out of 5
DoubleTree by Hilton Philadelphia Center City
237 S. Broad St., Philadelphia, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 635 out of 1265 reviews" "
Rating 8 - Good. 299 out of 1265 reviews" "
Rating 6 - Okay. 186 out of 1265 reviews" "
Rating 4 - Poor. 74 out of 1265 reviews" "
Rating 2 - Terrible. 71 out of 1265 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in and nice property. Parking is conveniently next door but the only drawback is that you have to pay for parking.
Stayed 1 night in May 2024

4/10 Poor

Parvathi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathrooms were very dirty. The staff were extremely rude. Never expected this kind of service for an expensive price tag
Stayed 1 night in May 2024

8/10 Good

cherie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is run down and very dirty. Parking in the garage was horrendous experience. There is no room service. The snack / coffee shop employee was rude and very cold. They also lock you out of room exactly at check out time. Also, THEY HAVE GUYS WALKING AROUND TRYING TO TALK PEOPLE INTO BUYING HILTON VACATION PACKAGES---awful.
Stayed 2 nights in May 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

JoAnn

Travelled with family
Liked: Staff & service
Although I stayed at this hotel o due to esse of attending concerts. The convenience and ease of taking the train to Lincoln Financial Center is superb. However, the hotel is extremely noisy outside during the night. It is on a somewhat main street and it is Extremely Loud during the night and impossible to sleep.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear JoAnn,Thank you for sharing your experience with us. We're glad you enjoyed the convenience of accessing the Lincoln Financial Center from our hotel via the Broad Street subway line. Regarding the noise disturbances you encountered at night, as you mentioned we are located on the main thoroughfare of the city. We're happy to place light sleepers in rooms facing away from Broad Street, and we also provide earplugs upon request. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Jim Salvo,General Manager

6/10 Okay

Lou Ann

Business traveller
Liked: Cleanliness, staff & service
Very noisy police cars all night stabbing at subway station behind hotel.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Lou Ann,Thank you for your review. We regret to learn of your disappointment with your stay. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

4/10 Poor

Shao Dan

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked two rooms here for graduation. We found the bed sheets and towels to be dirty with stains. In one room we found a bug crawling out of the comforter. We asked for house keeping, house keeping never showed up. We were tired from traveling and attending events, we waited to tell house keeping again that we need to have the room cleaned the next morning ....to come back to uncleaned room. We also went to check out the swimming pool and immediately turned out. The towels were not cleaned and the pool smelled. We voiced our experience to the front desk and the manager to offered $50 dollars credit for the unwell experience. If this wasn't for a joyful event of mothers day weekend and graduation, I think I will voiced my experience louder. I will not be returning to this hotel and am very disappointed with hilton standard.
Stayed 2 nights in May 2024

2/10 Terrible

Rashelle, Chattanooga

Disliked: Cleanliness, staff & service, property conditions & facilities
This property needs renovated. It is in a beautiful location with amazing views however, the windows need to be replaced to be able to enjoy those views. I stayed two nights and my first room had a shower that didn’t work. I was sent to a second room at 10 PM and the shower there also did not work. Finally, a maintenance engineer came and replaced the hardware in the shower THE NEXT DAY. . That shower worked well but would not turn off. The phone in my room did not work and I was not able to contact the front desk. Using my cell phone I called the hotel and was put on hold for 12 minutes. My final attempt to call the hotel Worked, but nobody helped me with my running shower. I checked out of the hotel with the water still drizzling down. I had other problems, but I will save you all of the details. This is not the first time I’ve had a negative experience at a Doubletree hotel. Great city, poor accommodation.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Rashelle,Thank you for sharing your experience. We are concerned about the challenges you faced during your stay, particularly with the showers and the room's phone. Your feedback is invaluable as we continue to improve and address these issues. We hope to have another opportunity to provide you with a stay that better reflects our commitment to guest comfort and satisfaction.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location on subway and easy walk to restaurants, cafe's. Gym and pool are nice and rooms are lovely. Prices are reasonable. We'll come again.
Stayed 2 nights in May 2024
Response from General Manager on 12 May 2024
Dear Jeffrey,Thank you so much for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our wonderful on-site facilities, comfortable accommodations, and convenient location. Your return is highly anticipated.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Alli

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for the Broad Street Run and this Hotel was perfect. Clean, spacious and a perfect location.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Alli,Thank you for your review. We are pleased to know you found our location ideal for your trip and that you enjoyed our clean, spacious rooms. We would love to welcome you back to DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Peter, spring city

Liked: Cleanliness, amenities, property conditions & facilities
Easy location. Accommodating staff
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Peter,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Gary,Thank you for your review and for staying with us at DoubleTree by Hilton Philadelphia Center City. We are glad our ideal location worked well for your travel needs. Your feedback is greatly appreciated, and we look forward to your next visit.Sincerely,Jim Salvo,General Manager

8/10 Good

Fred

Travelled with partner
The hotel is clearly mid-tier, clean and comfortable enough with friendly, accommodating staff. There is a safe, which is good, and a small kitchen in our small suite. However, the towels and linens are not premium—or even soft—many provided toiletries are in dispensers, and there are no robes. Overall, the room is adequate, the staff is professional, and it is a fair value for a mid-tier property. come from institutional appearing dispensers, and there are none of the expected robes. Overall, the hotel is a fair value, staffed by good people and a fair valur.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Fred,Thank you for your review from all of us at DoubleTree by Hilton Philadelphia Center City. We are pleased to hear you had an enjoyable stay in our clean, comfortable rooms and we will consider your feedback regarding the linens. It is wonderful to know you experienced our excellent service, and we would love to invite you back in the future.Sincerely,Jim Salvo,General Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thanks for the visit, Gary. Please keep us in mind when your travels bring you back to Philadelphia.

6/10 Okay

William

Travelled with partner
Disliked: Amenities
The shower did not work properly, so I needed to stand in three inches of dirty water while I showered. The diverter switch was stuck half shower, half spout. A microwave and minifridge does not constitute a full kitchen. How are the metal pots and pans used?
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear William,Thank you for your review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service great advice on where to eat. Will stay again
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Craig,Thank you for sharing your experience with us! We're thrilled you found our service exceptional and appreciated the helpful dining recommendations. Your satisfaction is our priority, and we can't wait to welcome you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay.Sincerely,Jim Salvo,General Manager

4/10 Poor

Terrance D.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was traveling with my wife and my mother-in-law who is mentally ill will schizophrenia. I chose this location because I am a travelling photographer and this hotel is close to several venues. On Sunday night I picked up my cousin to go to a concert with me who is also disabled he has Multiple sclerosis, and it is difficult for him to walk. When we returned to the Hotel around 12am I needed to wave a cab for my cousin. I was carrying my Sony A7iii camera, a phone and portable phone charger, a bottle of champagne my hands were full. At the hotel entrance I did not want to stand outside holding these items. Especially my Sony A7ii camera, so I asked the concierge who sits right by the front door if they could keep an eye on my items while I wave a cab for my cousin, I would be visible from the concierge desk through the glass windows so I did not think that would be a problem. Before the concierge could reply, a man from Hotel Security said No she can’t do that. He then proceeded to ask me for my hotel key to prove that I was staying in the hotel. I showed him my key then I went outside with all my belongings and waved a cab for my cousin. While waiting for a cab my cousin actually fell outside because his balance is not that good. So, I was very disappointed on my stay and how the hotel took no accountability on this problem, when I called the hotel front desk the woman, I spoke to was rude.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Terrance,We regret to hear about your experience with us and are disappointed regarding any lapse in service received during your stay. This is not synonymous with the world-class service and hospitality Hilton is known for, and we will be sure to remind our team of the importance of delivering nothing but the best in customer service. Please feel free to reach out to us directly so we may further discuss your experience. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Elizabeth, Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We look forward to seeing you for another five-star stay next time you are in town.Sincerely,Jim Salvo,General Manager

8/10 Good

michael

Stayed 4 nights in Apr 2024

10/10 Excellent

Betty, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are near by.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Betty,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. It's great to hear you enjoyed our selection of nearby dining establishments. We hope you enjoyed your experience with us and look forward to seeing you again.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2023
Response from General Manager on 8 Apr 2024
Mahal na Tim,Salamat sa iyong pagsusuri at sa pagbibigay sa amin ng perpektong rating. Tunay na kasiyahan ang pagkakaroon mo bilang aming bisita, at umaasa kaming babalik ka sa lalong madaling panahon.Taos-puso,Jim Salvo,Punong tagapamahala

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sander was our concierge when we checked and he always made it a point to wave at us, coming or going. Loved the location and we had a corner room on the 8th floor which was nice and big for me and my two children. Highly recommend staying there.
Stayed 5 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Megan,Thank you for your kind comments! There's no greater compliment than knowing you'd "highly recommend" us to others. It was a pleasure to have you and your family join us, and we are delighted you were impressed with our amazing location, wonderful corner room, and Sander's kind service. We look forward to welcoming you back to DoubleTree by Hilton Philadelphia Center City for many more memorable visits.Sincerely,Jim Salvo,General Manager

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smell of marijuana cigarette smoke in hallways and rooms. Dirty room with bad smell. Very disappointed with this stay with my family.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Rafael,Thank you for taking the time to leave a review. We are disappointed to hear about any inconvenience you encountered during your stay. Rest assured, we will use your feedback to improve the experience of future guests. Your suggestions are appreciated, and we hope to welcome you back for a more exceptional stay in the future.Sincerely,Jim Salvo,General Manager

8/10 Good

Richard Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Richard,Thank you for taking the time to leave a review. We're happy to hear you were able to enjoy our beautiful and scenic location. It was our pleasure to welcome you to DoubleTree by Hilton Philadelphia Center City, and we hope you'll visit us again soon.Sincerely,Jim Salvo,General Manager

6/10 Okay

Stacy

Travelled with family
Disliked: Property conditions & facilities
It’s a bit shabby, the fire alarms kept going off, the rooms are noisy, the parking situation was a little confusing, and there was an irritating person selling Hilton timeshares in the lobby.
Stayed 3 nights in Mar 2024
Response from Guest Services on 2 May 2024
Thanks for the visit, Stacy. Please keep us in mind when your travels bring you back to Philadelphia.

8/10 Good

Clarinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Clarinda,Thank you for choosing to stay with us. Your satisfaction is our utmost priority, and we can't wait to have the opportunity to host you again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Andy, Middletown

Stayed 2 nights in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Andy! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 Okay

Antoinette

Travelled with family
Liked: Staff & service
The property seemed to be neglected. The windows were not cleaned in a long time. My window leaked when it rained. The rest of the room was just dusty. I was on the 6th floor and I found a roach in my bathroom. The pool had a ring of dirt on the edges and was not heated well the pool area was cold and not very welcoming.
Stayed 3 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Antoinette,While we thank you for being our guest, we are surprised and saddened to read your review. Our team takes great pride in our hotel and making sure our guests have all they need for a perfect stay, so we apologize if we dropped the ball during your visit. Your feedback will be shared with the team to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you with our improvements.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Amanda

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Amanda,It was wonderful having you join us while visiting Philadelphia. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon.Sincerely,Jim Salvo,General Manager

8/10 Good

Gregory, Norfolk

Stayed 3 nights in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Gregory! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this Hilton property. Staff were friendly, helpful and courteous. Loved the cookies at check in. Parking was a breeze and more affordable than other hotels in the area. Lots of dining options nearby. Subway station right next to the hotel. We had planned to use the pool but never got to it so can’t say how it was. Overall a great experience. My only complaint was housekeeping missed some trash in our room - an empty beer can under the bathroom vanity and another plastic item under one of the beds but otherwise clean, no weird odors and great view!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear June,Thank you for your review and for giving us a perfect rating. It's wonderful to know that you had an enjoyable stay with us during your trip to Philly. Our team will be thrilled to know that they played a pivotal role in your experience, and we appreciate you mentioning our fantastic location, great value, and stunning views. We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Nevertheless, it was a pleasure having you at DoubleTree by Hilton Philadelphia Center City, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Joana, Tobyhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Joana! Please keep us in mind whenever your travels bring you back to Philadelphia.

8/10 Good

Thomas

Liked: Staff & service
Disliked: Cleanliness
Room wasn’t the cleanest
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Thomas,We appreciate you taking a moment to leave us a review. It is a pleasure to know you enjoyed your stay with us. However, it saddens us that your room was not up to your expectations. Rest assured, we will relay your concerns to our housekeeping team as we continue making improvements for our great guests. Thank you for choosing DoubleTree by Hilton Philadelphia Center City to host your stay, and we look forward to welcoming you again.Sincerely,Jim Salvo,General Manager

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I hate that the toilet was low to the floor and the tub/shower was not fat girl-friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Lisa,Thank you for taking the time to review your recent stay. It's unfortunate to hear that our bathroom amenities weren't what you expected. Rest assured that your comments will be shared with our team as we continuously make improvements for our great guests. We appreciate your feedback and hope for a chance to make your next visit a much more memorable one.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Sharnika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Sharnika,We appreciate you choosing DoubleTree by Hilton Philadelphia Center City. Our team is pleased you had a fantastic stay with us. Safe travels, and we hope you'll return soon for your next Philly getaway.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Adlene , I believe that was her name, checked us in and was wonderful. We cannot give her enough credit. I also loved how close the parking was. Our only slight disappointment was the sauna being closed, the pool was on the small side and too cold to enjoy. But honestly those are very small issues and we were happy with our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Erica,It was wonderful having you join us recently. Adlene will be thrilled to know her hospitality left a memorable impression on you, and we're pleased our lovely accommodations were a highlight of your visit. Your feedback about the temperature of the pool will be shared internally for further consideration, as guest comfort is of the utmost importance. Thank you for your review, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown location . Near shopping
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Reza,Thank you for choosing DoubleTree by Hilton Philadelphia Center City. We're thrilled you appreciated our downtown location, making it convenient for shopping excursions. Your satisfaction is paramount, and we eagerly anticipate your return to enjoy more of what our vibrant area has to offer.Sincerely,Jim Salvo,General Manager

10/10 Excellent

CLARISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and very clean
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Clarissa,Thank you for staying at DoubleTree by Hilton Philadelphia Center City. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.Sincerely,Jim Salvo,General Manager

8/10 Good

Aginah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Aginah,We recognize your time is valuable and appreciate the feedback you have provided. It is is great to know that you feel delighted. Overall it was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Mionni, philadelphia

Stayed 2 nights in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Mionni! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excellent

Ederneys

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Ederneys! Please keep us in mind whenever your travels bring you back to Philadelphia.

10/10 Excellent

Celesta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree in Center City is the perfect location for attending theater and other performances.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Celesta, It was a delight to welcome you to DoubleTree by Hilton Philadelphia Center City during your recent visit. We're so happy to hear that our superb location added convenience to your visits to the theater. Thank you for your five-star rating, and we look forward to welcoming you back in the future!Sincerely,Jim Salvo,General Manager

8/10 Good

LaShauna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view was awesome..we could see the street view and entertainment. Hotel was really clean.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear LaShauna,Thank you for choosing DoubleTree by Hilton Philadelphia Center City and for sharing your kind review. We are delighted you were impressed with our spotless accommodations and wonderful view. It would be an honor to welcome you back for another great visit.Sincerely,Jim Salvo,General Manager

8/10 Good

Aldrich

Stayed 3 nights in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Aldrich! Please keep us in mind whenever your travels bring you back to Philadelphia.

6/10 Okay

Nicole

Disliked: Property conditions & facilities
My room was right next to the elevators. You could hear the elevators going up and down the elevator shaft all night. The bathtub had rust marks on the tub, and there wasn't any bar soap in the bathroom. Some of the bathroom towels were stained...terribly off putting.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Nicole,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with noise and for any concerns about the bathroom. Your feedback helps us improve, and we'll pass it along to the appropriate staff members. If you're in the area again, please consider coming back to see us.Sincerely,Jim Salvo,General Manager

8/10 Good

Ambrose

Liked: Cleanliness, staff & service
The hotel is kind of outdated they don’t have any USB ports except for on the clock radio. The plugs in the room are very loose. When you try to plug things in the safe in my room was not operational and the coffee machine in the room was very dirty inside I didn’t even want to make coffee, I also called for room service several times and kept getting a voicemail that said it was full so I never got to order other than that the staff was very friendly. The location is in a convenient area. The bed is comfortable.
Stayed 3 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Ambrose,Thank you for choosing to stay with us at DoubleTree by Hilton Philadelphia Center City. Although we are pleased to hear you enjoyed your stay overall, we do wish it had been seamless. Guest feedback is always appreciated and we thank you for highlighting our convenient location, friendly staff, and comfortable accommodations. Your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We hope you join us again. It was a pleasure hosting you.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a fun weekend in the city and this hotel was perfect! Walking distance to so many things to do and restaurants to eat at! Will be staying here again
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Maureen,We're delighted you enjoyed your stay at DoubleTree by Hilton Philadelphia Center City! It's great to know that our location was ideal for your trip. Please come see us again soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Terrance D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and spacious suites.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Terrance,Thank you for sharing your positive feedback with us. Providing excellent service and comfortable accommodations are top priorities for us. We hope to have the pleasure of welcoming you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay in the near future.Sincerely,Jim Salvo,General Manager

6/10 Okay

Stephanie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 2 May 2024
Thanks for the visit, Stephanie. Please keep us in mind when your travels bring you back to Philadelphia.

10/10 Excellent

Oba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Thank you for the visit, Oba! Please keep us in mind whenever your travels bring you back to Philadelphia.