Exterior

Reviews of Best Western Inn of Payson

2.5 out of 5
Best Western Inn of Payson
301a S Beeline Hwy, Payson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 321 out of 732 reviews" "
Rating 8 - Good. 246 out of 732 reviews" "
Rating 6 - Okay. 94 out of 732 reviews" "
Rating 4 - Poor. 52 out of 732 reviews" "
Rating 2 - Terrible. 19 out of 732 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello kimberly, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to reach out to us so we can address any areas of concern and enhance your future experiences.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, clean, convenient and affordable.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Michael,We are delighted to hear that you enjoyed the cleanliness, convenience, and affordability of our property. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant stay.

8/10 Good

Lowell

Property was kept up nicely.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Lowell,We appreciate your positive feedback on our well-maintained property. Your satisfaction is important to us and we aim to provide a comfortable stay for all our guests. If you have any further comments or suggestions to share, please feel free to contact us.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a clean please
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Rocio,We appreciate your feedback and strive to maintain high cleanliness standards for all our guests. For any further concerns, we recommend reaching out to our management team directly. Thank you for bringing this to our attention.

10/10 Excellent

kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello kristen,We are pleased to hear you found our hotel clean and comfortable. Your feedback is valuable to us as we continuously strive to meet our guests' expectations. If you have any further comments or suggestions, please feel free to reach out to our management team.

4/10 Poor

Ashley

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Ashley,We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please don't hesitate to reach out to us. We look forward to hearing from you soon.

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and attention of staff
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Omar,Thank you for recognizing our staff's dedication to providing excellent service. We aim to ensure all our guests have a positive experience during their stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Most spotless sparkling hotel I’ve ever stayed at.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Don,We are delighted to hear that you found our hotel exceptionally clean during your stay. Our team works diligently to ensure all our guests have a comfortable and pleasant experience. If you need any assistance in the future, please don't hesitate to reach out.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very friendly and extremely helpful. The rooms were clean and beds were comfy. Wasnt to packed so the stay was quiet and peaceful.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Richard,We're delighted to hear that you found our front desk staff friendly and helpful and that you enjoyed a peaceful stay in our clean and comfortable rooms. Your positive feedback is greatly appreciated.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant check in and parking, quiet evening and comfortable bed. Average breakfast but enough to get you started. Would love a little better coffee though.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello James, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our check-in process, parking, and comfortable accommodations. We take note of your comments regarding breakfast and coffee, we appreciate your input as we continually strive to enhance our guest experience. Please feel free to reach out to our management team for further assistance.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was tucked back off the main road and was quiet. Clean,convenient, friendly staff and people always makes a great start to a good nights stay!
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Patricia,We are delighted to hear that you enjoyed our peaceful location and found our staff to be friendly. Your comfort is important to us, and we appreciate your kind words. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and good location
Had a pleasant stay. Was a very convenient location. Breakfast was very good.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jamie,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our convenient location and the breakfast offerings during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another memorable stay.

8/10 Good

Ruben Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean facility
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ruben Alejandro,Thank you for your feedback regarding our hotel's cleanliness. We appreciate your recognition of our efforts to maintain a pristine facility. We continuously strive to provide a comfortable and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back on your next visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine A few scuffs Had great afternoon alone in spa/ hot tub
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Richard,Thank you for taking the time to share your experience with us. We are grateful to hear that you enjoyed your time at our spa and hot tub. We value your feedback and will address the scuffs to ensure an even better experience for future guests. We hope to welcome you back soon for another relaxing stay.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Amenities
Beds where horrible slept terrible, room cold when entered, heard the heating all night, pillows where so thin to sleep on, no carpets on flooring at all, the breakfast so called was also unacceptable, not even any water except out of water fountain offered when asked for. the so called hot eggs where like rubber and these round pre done things so did not eat them but hubby had one. Put in one piece of bread for toast it came popped up ended up on the floor and burnt, the potatoes I assumed packaged and they warmed up were cold so ended up with a banana another piece of toast burnt I scraped up and now caught before hitting floor, nothing to drink cause no water no decaf coffee, can't do OJ, and had banana...great breakfast unless you don't mind package oatmeal then go for it! thats the " breakfast" they call it. and the price is horrible even with a military discount. I am not a complainer nor do I even post but had to on this one! Do not recommend this place at all.
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Elizabeth, Thank you for sharing your experience with us. We apologize for any inconveniences you may have encountered during your stay. We strive to provide a comfortable environment for our guests and will take your feedback into consideration to improve our services. We appreciate your review and your service, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Jose, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Catherine,Thank you for the amazing rating! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Ray,Thank you for your positive feedback! We're glad to hear that you had a good experience on everything. We look forward to welcoming you back in the future.

8/10 Good

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price, the property could use an upgrade Paint, furniture new sheets.
Stayed 3 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Kirk,We apologize for any dissatisfaction caused. Feedback is valuable to us and we will share your concerns with the relevant department for further improvements.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allways stay here when in Payson
Check in was quick. Room was very nice, clean and good size. Breakfast was very good.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Robert,Thank you for your positive feedback! We're glad you enjoyed your stay with us, and we hope to welcome you back in the future. Have a great day!

8/10 Good

VIJAY, PHOENIX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfortable stay
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello VIJAY,Thank you for choosing our hotel! We're delighted to hear that you had a comfortable stay with us. We hope to welcome you back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 15 Oct 2023
Hello Mary,Thank you for your exceptional rating! We strive to exceed our guests' expectations and are delighted to hear that you had such a wonderful experience with us. We hope to welcome you back soon!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Julie,Thank you for your positive review! We're glad you enjoyed your stay with us and we look forward to welcoming you back in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was limited. I had an approved late checkout and the older cleaning guy was very rude by telling me to hurry up and leave
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Kevin ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
We were pleasantly surprised. The room was clean and appeared semi/newly renovated. The staff was very welcoming and kind. The bed and pillows were too firm for us both, but we’ll be back in town for business next month and plan on rebooking here.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Dear Guest,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Kim,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello Dan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Acceptable
The AC was so loud Room 117 we didnt get a goods night rest - the room is dated and could be cleaner
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hi Mark,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Charles,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice reception and restaurant recommendations. Pool was relaxing.
Stayed 1 night in Aug 2023
Response from Manager on 6 Aug 2023
Hello Lynn,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Hello Roberto,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Marco,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

Terry

Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Hello Terry,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Reynaldo,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Simon, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every room has its own air conditioner at every single one has seen better days. The unit in that room was fairly noisy. The toilet also gave up the ghost and refuse to flush because the chain it disconnected itself from the flapper valve. The staff however what lovely and it was clean and reasonably quiet. Breakfast was fairly disgusting but at least it was included.
Stayed 3 nights in Jul 2023
Response from Manager on 11 Jul 2023
Hello Simon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Stephanie at the front counter was great. The indoor pool was great, breakfast was great the kitchen lady was very attentive. Rooms and bathrooms were clean. Best Western is quickly becoming our go to hotel for family trips!
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Hi Marcus,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience

8/10 Good

Cynthia, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 1 night in Jun 2023
Response from Manager on 22 Jun 2023
Hi Cynthia,I am happy to know we met your expectations with our friendly services. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Josephine

Stayed 1 night in Jun 2023
Response from Manager on 11 Jul 2023
Hello Josephine,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really easy plus staff was great!
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Hello Charles,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff. We appreciate you taking the time to share your experience.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant room clean comfortable I would get better towels.
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun 2023
Hello Linda,We appreciate your rating of our hotel and the feedback you have shared pertaining to our towels and your insights regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2023
Response from Manager on 15 Jun 2023
Hello Scott,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to someday have another opportunity to host your stay.

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The air conditioner sounded like a genorator was in our room. I went to the desk in tears asking for arplugs becuse of it and they didnt have any, they didnt offer anything as far as offering to move us etc. either. I went to relax and got no sleep. The hotel seemed nice but I was too tried to tell. I made the reservation and then called to make sure the hot tub was in working order. It was, but it wasn't very clean. A greenish marking on the tile at the waterline was the first indicator, the second being that it turned all my silver jewelry black.
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Hello Jamie, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Jennifer

Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Hello Jennifer,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

MONICA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stephanie helped us check in and was very nice. The room was clean and it was close to parking. Would stay again.
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
Hi Monica,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and modern. The bed was comfortable. The staff was friendly. The breakfast was pretty good. I would stay again for sure.
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
Hi Craig,Thank you for your recommendation! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice

6/10 Okay

Lori, Payson

Liked: Cleanliness, staff & service, property conditions & facilities
Noise up and down the hallways. Room was clean and comfortable.
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Lori, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Excellent

Sharona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello Sharona,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 9 May 2023
Hello Tracey,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Hello Austin,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.