All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Rachel Aylesworth, Marketing Coordinator on 21 May 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your spacious suite and the resorts proximity to the beach. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!
8/10 Good
Adam
14 May 2024
Adam
Stayed 2 nights in Apr 2024
Response from Rachel Aylesworth, Marketing Coordinator on 15 May 2024
Hi Adam,Thank you for taking the time to rate our resort :)
The 2 bedroom studio suite is beautiful. Amazing stay. With stunning views. Mark at the front desk is super friendly and helpful.
Kyle
Stayed 1 night in May 2024
Response from Rachel Aylesworth, Marketing Coordinator on 13 May 2024
Hi Kyle,We sincerely appreciate you sharing your experience with us. It's wonderful to hear that you had an enjoyable stay in one of our 2-bedroom suites. I'll be sure to pass along your kind words to Mark, acknowledging his outstanding service.
Great value and amenities. Your rural oasis with all your urban needs only a few minutes drive away.
Bryan
Stayed 1 night in May 2024
Response from Rachel Aylesworth, Marketing Coordinator on 10 May 2024
Wow! Thank you for sharing your experience with us, Bryan. We appreciate your kind words and hope to see you again soon.Warm regards,
8/10 Good
Sterling
4 May 2024
Sterling
Stayed 1 night in May 2024
Response from Rachel Aylesworth, Marketing Coordinator on 27 May 2024
Thank you for choosing to stay with us, Sterling. We hope you had a memorable stay and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.Best regards,
Response from Rachel Aylesworth, Marketing Coordinator on 1 May 2024
Thank you for the 5-star rating, Ganga!
6/10 Okay
Benjamin, Edmonton
22 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Benjamin
Stayed 4 nights in Apr 2024
Response from Rachel Aylesworth, Marketing Coordinator on 26 Apr 2024
Hi Benjamin,Thank you for taking the time to rate our resort. If there's anything specific you would like to discuss further or if you have any suggestions on how we can improve, please don't hesitate to reach out to us directly.
There are many option for lodging in this area. This resort is unfortunately understaffed. I called and asked for fresh towels - nobody showed up. I called again in the morning and the poor girl at the front desk told me I would have to wait until 8:30. I told her I needed to get to the ferry - she said she would have to lock up to bring me towels. I needed access to laundry for my trip… and the place came with a one load laundry soap package. On the second night I asked for more and I was told they were out. Was it completely awful? No it wasn’t - but there are enough other places in the area that I won’t stay there again. I think they just need to dial it up a bit.
Christine
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 5 Apr 2024
Hi Christine,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the towels during your stay. Our team strives to provide prompt and efficient service to all our guests, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
Response from Rachel Aylesworth, Marketing Coordinator on 1 Apr 2024
Thank you for your kind words! We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.Best regards,
Beautiful resort with exceptional amenities, pool, hot tub, kitchenette with but comphy beds! I might add very friendly staff with a smooth and simple check in and check out.
Stephanie
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 1 Apr 2024
Hi Stephanie,Thank you for sharing such a glowing review of our resort! We're thrilled to hear that you enjoyed our beautiful surroundings, amenities and comfy beds.It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay in the future.Best regards,
8/10 Good
Kingsley
30 Mar 2024
Service good.
Kingsley
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 1 Apr 2024
Hi Kingsley,Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future.Best Regards,
10/10 Excellent
Carolyn
30 Mar 2024
Carolyn
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 22 Apr 2024
Thank you for taking the time to rate our Resort, Carolyn.We hope you had a memorable stay and we hope to see you again soon.
Beautiful new townhouses with very comfortable beds. Staff is very friendly and helpful. Had an amazing stay.
Scott
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 18 Mar 2024
Hi Scott,Thank you for sharing your recent experience with us. Our team works hard to ensure that every guest feels valued and well taken care of, so it's wonderful to hear that you found our staff to be friendly and helpful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out. Safe travels!
10/10 Excellent
Melody
6 Mar 2024
Melody
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on 27 Mar 2024
Hi Melody,Thank you for taking the time to share your experience with us. We appreciate the 5-star rating and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.Best regards,
Response from Rachel Aylesworth, Marketing Coordinator on 4 Mar 2024
Hi Jennifer,Thank you for taking the time to share your kind words with us. We are pleased to hear you had a peaceful stay and we hope to see you again, soon.Best regards,
Response from Rachel Aylesworth, Marketing Coordinator on 31 Jan 2024
Hi Sean, thank you for the 5-star rating. We hope you had a memorable stay and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.
6/10 Okay
Sasha
28 Jan 2024
Sasha
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on 20 Mar 2024
Hi Sasha,Thank you again for choosing to stay with us! If there's anything specific you'd like us to note for your next visit, please feel free to reach out. Best regards,
It was WAY TOO hot and no window, no view, could not sleep in that heat, no vent , no control , shower was broken ,noisy, not good at all....only hot tub was good and front desk person....
Deb
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on 31 Jan 2024
Hi Deb,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Your concerns will be addressed with our maintenance team to ensure improvements are made.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,
10/10 Excellent
Melody
17 Jan 2024
Melody
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on 7 Feb 2024
Hi Melody, Thank you for the 5-star rating. We hope you had a memorable stay and we look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.
Modern design with all the comforts of home. Clean, spacious, accessible & peaceful.
Clayton
Stayed 3 nights in Nov 2023
Response from Rachel Aylesworth, Marketing Coordinator on 27 Dec 2023
Thank you, Clayton, for sharing your wonderful experience with us. We're delighted to hear that you enjoyed your stay, the modern design, and the in-suite amenity offerings. Your feedback is appreciated, and we hope to welcome you back to Sunrise Ridge Waterfront Resort in the future.
10/10 Excellent
Lindsey
26 Oct 2023
Lindsey
Stayed 1 night in Oct 2023
Response from Guest Services on 9 Nov 2023
Thank you! We hope to welcome you back.
10/10 Excellent
Trevor
26 Sept 2023
Trevor
Stayed 1 night in Sep 2023
Response from Guest Services Agent on 28 Sept 2023
Stayed 2 nights. Nice family resort.access to the Beach a bit dicey.Pool and hot tub were great.helpful staff.construction didn’t affect our stay
Rhonda
Stayed 2 nights in Aug 2023
Response from Guest Services on 25 Aug 2023
We will improve our Beach access in the future and we are glad you enjoyed your stay. See you again soon.
4/10 Poor
Verified traveller
9 Aug 2023
Disliked: Cleanliness
Not great.
The check in person needs to learn customer service skills. The room was filthy-I am still waiting for an email from the woman that checked us out for conformation of our discount.
Verified traveller
Stayed 2 nights in Aug 2023
Response from Guest Services on 25 Aug 2023
We hope to make it up to you on another stay. We are proud of our staff and the work they do, I am sorry it was lacking for you on this occasion.
I enjoyed here but as I was only staying one night a 4pm check in to me is extremely late, with pool facilities and an early start the next day 4pm doesn't allow any time to enjoy being there.
Susan
Stayed 1 night in Jun 2023
Response from Guest Services on 6 Jul 2023
We hope to have you stay again, you are welcome to show up early to enjoy our pool facilities.
10/10 Excellent
KEN CHIH
Travelled with family
28 Jun 2023
Liked: Cleanliness, room comfort
Perfect!!!
The townhome was so new that we had a wonderful night. Loved everything about this property.
Amenities great and room was excellent. Close to beach.
julia-anne
Stayed 5 nights in May 2023
Response from Guest Services on 27 May 2023
Thank you for your Great review.
6/10 Okay
Liz
20 May 2023
Disliked: Cleanliness
VERY DISAPPOINTING
Check in was fine. Went to our room to find it was a tiny dark little room with no windows other than a little sliver of one that looked out to the parking lot. Tried to phone the front desk but the phone didn't work. When looking to see if it was plugged in, found an empty chip bag beside the bed. The air conditioner unit was a portable one right beside the head of the bed. Went back to reception and Mark helped us get a new room which was upgraded to a junior suite which was much better other than the fact it didn't have a/c which made it extremely hot. Mark came to our rescue again and brought a fan which helped a little. We were under the impression that it was beachfront where we could sit and relax. That wasn't the case. It was nice to sit by the pool after a couple of days of travelling. Unfortunately, the bed was extremely hard which made it impossible to get a good sleep. So glad we only were booked in for one night. Certainly wasn't what we were expecting.
Liz
Stayed 1 night in May 2023
Response from Guest Services Agent Mark on 2 Jun 2023
I hope to make up for your stay in the future.
2/10 Terrible
Chris
15 May 2023
Liked: Cleanliness
Disliked: Amenities
Chris
Stayed 1 night in May 2023
Response from Guest Services on 5 Jun 2023
I am unsure of why you would give us this rating. We would love to here from you.
6/10 Okay
Akbar
15 May 2023
Liked: Cleanliness
Ground floor.
Did not like stale air.
Akbar
Stayed 2 nights in May 2023
Response from Guest Services on 27 May 2023
We would have been happy to move you to a different room if you were not happy with it, you just need to let us know. We hope to make it up to you on a future visit.
Sunrise Ridge Waterfront Resort was the best value I have had in a hotel in a long time. For a very affordable price, I had a beautiful room that was clean and modern, and included good hotel shared amenities (pool/hot tub). Additionally the staff were incredibly kind and helpful.
10/10 would recommend, and will go back.
Jorden
Stayed 1 night in Apr 2023
Response from Guest Services Agent Mark on 8 May 2023
Thank you so muck for your review! We hope to see you again soon.