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Reviews of TownePlace Suites by Marriott Parkersburg

3 out of 5
TownePlace Suites by Marriott Parkersburg
415 7th St, Parkersburg, WV

Reviews

9.8

Exceptional

Rating 10 - Excellent. 142 out of 168 reviews" "
Rating 8 - Good. 23 out of 168 reviews" "
Rating 6 - Okay. 1 out of 168 reviews" "
Rating 4 - Poor. 2 out of 168 reviews" "
Rating 2 - Terrible. 0 out of 168 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lives up to Marriott’s high standards in cleanliness, staff and services. The hotel is conveniently located to downtown Parkersburg, which is a plus.
Stayed 1 night in Apr 2024

10/10 Excellent

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was great. Hotel was clean and kept up.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Assistant GM on 28 Dec 2023
Thank you for taking time to answer the survey regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope you will choose to stay with us again the next time you are in the Parkersburg area.

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023
Response from Assistant GM on 20 Nov 2023
Jeffrey, thank you for taking time to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope to see you again the next time you visit the Parkersburg area.

8/10 Good

Gregory B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Assistant GM on 16 Nov 2023
Gregory, thank you for taking time to share about your recent stay with us. We hope to see you again the next time you are in the Parkersburg area.

6/10 Okay

DANIELLE

Stayed 1 night in Oct 2023
Response from Assistant GM on 16 Nov 2023
Danielle, thank you for taking the time to share your experience regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope you will choose to stay with us in the future, when you are in the Parkersburg area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn’t feel like every other hotel
Great location, nice lobby that educates patrons about Parkersburg, doesn’t feel or look like every other hotel, feels unique and special; attentive to breakfast area Second stay at location
Stayed 1 night in Sep 2023
Response from Assistant GM on 8 Sept 2023
Thank you so much for taking time to share your comments regarding your recent stay with us. I will share your feedback with the staff. We hope to see you again the next time you visit the Parkersburg area.

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were excellent. They explained all the benefits that they offer, which was more than most hotels. The area is a little bit older and luckily we didn’t have a reason to have to too much there.
Stayed 1 night in Jul 2023
Response from Assistant GM on 19 Jul 2023
Harry, thank you for taking time from your schedule to share your feedback regarding your stay with us at TownePlace Suites in Parkersburg. We hope to be able to serve you again the next time you visit the Parkersburg area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Assistant GM on 7 Jul 2023
Michael, thank you for taking time from your busy schedule to share feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope to see you again the next time you are in the Parkersburg area.

10/10 Excellent

Srujan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Jun 2023
Response from Assistant GM on 5 Jul 2023
Srujan, thank you for taking time from your schedule to share your recent experience regarding your stay at TownePlace Suites in Parkersburg. I will share your positive feedback with the entire staff. We hope to see you again, the next time you visit the Parkersburg area.

10/10 Excellent

Brittney

Stayed 1 night in Jun 2023
Response from Assistant GM on 19 Jul 2023
Brittney, thank you for taking time to fill out the survey regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope to see you again the next time you visit the Parkersburg area.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to waterfront. Suite was nice.
Stayed 2 nights in May 2023
Response from Assistant GM on 5 Jul 2023
Miriam, thank you for taking time from your schedule to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. I hope you enjoyed spending time at the waterfront. We hope to see you again the next time you visit the Parkersburg area.

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, not a lot ofdrawer space, staff was friendly and helpful. Bed was ok, feather pillows got flat too fast . Breakfast was good.
Stayed 2 nights in May 2023
Response from Assistant GM on 12 May 2023
Edith, thank you for taking time to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. I will share your comments with the appropriate staff members. We hope to see you again, the next time you are in the Parkersburg area.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality at its best!
Everyone was incredibly helpful and thoughtful.
Stayed 1 night in May 2023
Response from Assistant GM on 9 May 2023
Kate, thank you for sharing your feedback with us regarding your recent stay at TownePlace Suites in Parkersburg. I will share your comments with the staff. We hope to see you again, the next time you are in the Parkersburg area.

4/10 Poor

Sandeep

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor and rude customer service. We checked in at 11pm. I said “hi, I have a reservation through Expedia”. The receptionist/front desk person, without even saying Hi or responding to my greeting, with a frown, stated “last name?". I stated my last name. She asked “license and credit card”. I was taking out my credit card and license ; and asked her could I get a room away from the street or on higher floor as I am noise sensitive. She said she has only a few rooms left and they are all facing the street. I said since I am noise sensitive ; I am happy for even a downgrade but give me room away from street. My wife asked can we look at the room. This was enough to get her curt and rude - she demanded credit card and license and said without that she cannot do anything further. I gave her credit card and license - without saying much she pulls out 2 keys of room 113 and tells us this way up the flight of 6 stairs on first floor facing the street. I reminded her we wanted to look at the room to at least check amongst the few she had for picking the least noisy; At this point she changes her earlier statement and said that that is the only room left in the entire hotel .. We felt she did not make any effort to say hi or even try to show us anything that we asked and just wanted to be done with us . Not fit an attitude for hospitality Industry.
Stayed 1 night in May 2023
Response from Assistant GM on 9 May 2023
Sandeep, thank you for taking the time to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. I will share your comments with the appropriate staff members, to help them understand how important it is to make every guest feel welcomed. We hope to see you again when you are in the Parkersburg area.

10/10 Excellent

Larry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process felt very personal. Appreciated being shown the amenities by a real person vs. punching buttons on an app.
Stayed 1 night in Apr 2023
Response from Assistant GM on 25 Apr 2023
Larry, thank you for taking time to share your feedback regarding your recent stay at our TownePlace Suites in Parkersburg. I'm happy to hear that our front desk staff made you feel welcome during check in. We hope to see you again the next time that you visit the Parkersburg area.

10/10 Excellent

Kelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2023
Response from Assistant GM on 14 Apr 2023
Kelly, thank you for taking time to give us your feedback regarding your recent stay at TownePlace Suites in Parkersburg. We hope to see you again the next time you visit the Parkersburg area.

10/10 Excellent

yolenny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very modern and clean. The staff was welcoming and provided great spots in the area where we could dine. The room was very clean and spacious. The only thing I would have liked was if there had been plain croissants and bacon on the breakfast buffet. I highly recommend this hotel.
Stayed 2 nights in Mar 2023
Response from Assistant GM on 14 Apr 2023
Yoleeny, thank you so much for taking time from your schedule to provide feedback regarding your recent stay at our TownePlace Suites in Parkersburg. I am glad to hear the staff was able to recommend restaurants that you enjoyed. We hope to see you again the next time you are visiting the Parkersburg area.

10/10 Excellent

Doris J

Stayed 2 nights in Mar 2023
Response from Assistant GM on 14 Apr 2023
Doris, thank you for taking time to provide your feedback regarding your recent stay at our TownePlace Suites in Parkersburg. We hope to see you again the next time you visit the Parkersburg area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Assistant GM on 20 Feb 2023
Thank you for sharing your recent experience with us at TownePlace Suites Parkersburg. We look forward to your next visit when you are in the Parkersburg area.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

8/10 Good

Scott

Liked: Room comfort
Bathroom celing paint pealing off. Mold/ rust in shower. Bathroom door had something very sketchy on it.
Stayed 1 night in Jan 2023
Response from Assistant GM on 18 Jan 2023
Hi Scott, Thank you for taking time to share your experience regarding your recent stay at TownePlace Suites in Parkersburg. I'm sorry to hear that the bathroom didn't live up to our, or your, cleanliness standard. I will speak with the appropriate staff members to ensure we get this situation remedied. We hope to see you again the next time you are in the Parkersburg area.

10/10 Excellent

MICHAEL, HARVARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2023
Response from Assistant GM on 5 Jan 2023
Michael, Thank you for taking time from your schedule to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. We hope to see you again the next time you're in the Parkersburg area.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice breakfast,
Stayed 5 nights in Oct 2022
Response from Assistant GM on 3 Nov 2022
Charlene, Thank you for taking the time to share your feedback regarding your recent stay with us at TownePlace Suites in Parkersburg. I am glad you enjoyed your visit with us. We look forward to seeing you again the next time you are in the Parkersburg area.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Assistant GM on 7 Sept 2022
Thanks for taking the time to give us your feedback regarding your recent stay at TownePlace Suites Parkersburg. Hope to see you again soon.

10/10 Excellent

Estela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to sleep. Clean and pleasant
Stayed 1 night in Sep 2022
Response from Assistant GM on 7 Sept 2022
Thank you for taking the time to give us your feedback. We hope to see you again soon at TownePlace Suites Parkersburg.

10/10 Excellent

Bernard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
That’s one of my top 3 places to sleep at Excellent
Stayed 1 night in Aug 2022
Response from Assistant GM on 18 Aug 2022
Bernard, Thank you for taking time from your schedule to give us feedback regarding your recent stay at TownePlace Suites in Parkersburg. We look forward to serving you again the next time you are in the Parkersburg area.

10/10 Excellent

George

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Jul 2022
Response from Assistant GM on 18 Aug 2022
George, Thank you for taking time from your schedule to provide feedback regarding your recent stay at TownePlace Suites in Parkersburg. Your comments have been shared with the hotel staff. We hope to see you again the next time you are in the Parkersburg area.

10/10 Excellent

Julie

Stayed 5 nights in May 2022

10/10 Excellent

Laura

Stayed 1 night in Apr 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed the nice rooms and cleanliness of the entire facility.
Stayed 1 night in Mar 2022
Response from Assistant GM on 25 Mar 2022
Angela, thank you for taking time to share your experience regarding your recent stay at our TownePlace Suites in Parkersburg. Your comments have been shared with the hotel staff. We hope to see you again the next time you visit the Parkersburg area.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Assistant GM on 2 Feb 2022
Nathan, thank you for taking time from your schedule to give us feedback regarding your recent stay at TownePlace Suites in Parkersburg. We hope the next time you visit the Parkersburg area, you will come back and stay with us.

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from Assistant GM on 4 Jan 2022
Charles, thank you for taking time from your schedule to share your feedback regarding your recent stay at TownePlace Suites in Parkersburg. We hope that you will stay with us the next time you are in the Parkersburg area.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Dec 2021
Response from Assistant GM on 30 Dec 2021
Marty, thank you for taking time to share your comments regarding your recent stay at TownePlace Suites in Parkersburg. We hope you will visit us again the next time you are in the Parkersburg area.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2021
Response from Assistant GM on 19 Dec 2021
Dennis, thank you for taking time to give us your feedback regarding your recent stay at TownePlace Suites in Parkersburg. We hope the next time you are in the Parkersburg area, you will stay with us again.

10/10 Excellent

Joseph

Stayed 3 nights in Nov 2021
Response from Assistant GM on 19 Dec 2021
Joseph, thank you for giving us your feedback regarding your recent stay at the TownePlace Suites in Parkersburg. We look forward to seeing you again the next time you are in the Parkersburg area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Nice and Clean
Great hotel in Parkersburg! On a monday night, so not alot going on but the hotel was very nice, new and clean.
Stayed 1 night in Nov 2021
Response from Assistant GM on 19 Dec 2021
Thank you for taking time from your busy schedule to review our TownePlace Suites hotel in Parkersburg. We hope to see you again the next time you visit the Parkersburg area. Maybe it will be a night, other than Monday, when more downtown restaurants will be open.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Assistant GM on 19 Dec 2021
Scott, we appreciate you taking time to share your feedback about your stay at the TownePlace Suites hotel in Parkersburg. We hope that you will stay with us again the next time you are in the Parkersburg area.

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay—clean, modern bathrooms
Stayed 1 night in Jul 2021
Response from Assistant GM on 3 Aug 2021
Thank you for taking the time from your schedule to answer the survey about your recent stay at our TownePlace Suites in Parkersburg. I will share your comments with our staff. We hope to see you again the next time you visit the Parkersburg area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review
Stayed 2 nights in Jul 2021
Response from Assistant GM on 25 Jul 2021
Thank you for taking time from your schedule to review the TownePlace Suites in Parkersburg. We hope you will choose to stay with us again the next time you are in the Parkersburg area.

4/10 Poor

Cindy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
Our shower was not clean. Alled down to speak with someone but didnt get an answer and had to be somewhere. Family in same room type paid less and had a larger room.
Stayed 1 night in Jul 2021
Response from Assistant GM on 14 Jul 2021
Cindy, thank you for taking time from your schedule to answer the survey regarding your recent stay at TownePlace Suites in Parkersburg. It is our mission to see that every guest has an enjoyable experience during their time with us. I am sorry we failed to live up to your, or our, standards during your stay. I would like to know the dates of your stay, if you don't mind emailing me, so I can speak with the appropriate staff members to ensure we don't have a recurring issue. My email is greg.stump@marriott.com

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
It was great
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel manager is amazing! The hotel is clean, beautiful, and maintained well! My only complaint is the food. It was gross. Even the coffee was undrinkable!
Stayed 2 nights in Jul 2021
Response from Assistant GM on 8 Jul 2021
Thank you for taking time to share your honest opinion about your recent stay at the TownePlace Suites in Parkersburg. We always appreciate hearing from our guests. I will pass the kind comments on to our manager. I will also share your thoughts about breakfast with the appropriate company staff. We hope to see you again the next time you are in the Parkersburg area.