Exterior

Reviews of Holiday Inn Express Hotel & Suites Ottawa West Nepean, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Randy

Disliked: Staff & service, property conditions & facilities
Property under renovations. Only one working elevator.
Stayed 1 night in May 2024
Response from Barbara Ramos on 21 May 2024
Dear guest,Please accept our apologies if we missed the opportunity to communicate that our hotel is currently undergoing small renovations. We do regret that this negatively impacted your stay.

10/10 Excellent

gurwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Guest services department on 21 May 2024
Thank you for your feedback!

2/10 Terrible

Kapilan

Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Guest services department on 19 May 2024
Thank you for your review.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception was very accommodating. The room was clean, bed comfy.
Stayed 1 night in May 2024
Response from Barbara Ramos on 17 May 2024
Hello David,We are happy to see you had a pleasant stay with us.We hope to see you again soon.

6/10 Okay

Roger, Deseronto

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Will stay again when in the area though
Stayed 2 nights in May 2024
Response from Barbara Ramos on 15 May 2024
Hi Roger.Thank you for your feedback.We will be glad to have you here again.

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, property conditions & facilities
This is where I like to stay when I visit Ottawa
Stayed 3 nights in May 2024
Response from Gagan on 14 May 2024
We are glad to be your Choosing Hotel in Ottawa and we hope to have you return on your next visit. Thank you for staying with us!

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest services department on 10 May 2024
Hello Kayla.We are thankful for your review.

8/10 Good

Mary

Not much to eat at breakfast if you are vegan.
Stayed 2 nights in May 2024
Response from Barbara Ramos on 10 May 2024
Hello.Thank you for your feedback. Please let us know if you are coming the next time and we can help with special options for vegan Breakfast.Thank you.

6/10 Okay

arlee

Stayed 1 night in Feb 2024
Response from Guest services department on 10 May 2024
Thank you for your feedback.We appreciate it and hope you can have a better experience in the future with us!

10/10 Excellent

Stacia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Barbara Ramos on 10 May 2024
Hello Stacia.Thank you for this feedback!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to many restaurants ect..
Stayed 1 night in May 2024
Response from Barbara Ramos on 10 May 2024
Thank you for your review!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short stay but the staff were fabulous. Very accommodating.
Stayed 1 night in May 2024
Response from Guest services department on 10 May 2024
Thank you so much for your feedback.

8/10 Good

Peter

Business traveller
Just average Check in was rather slow even though I arrived later in afternoon.
Stayed 2 nights in Apr 2024
Response from Guest services department on 10 May 2024
Hello Peter.Thank you for your feedback.We apologize for your arrival experience and we are working on that, to have quick but efficient check-ins!

8/10 Good

Jaylone

Stayed 2 nights in Apr 2024

10/10 Excellent

Rena

Travelled with family
Clean, spacious rooms.
Stayed 1 night in Apr 2024

4/10 Poor

Kathleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was noisy and cold. We asked to have it fixed from cold to warm but never got done. The manager was pleasant but there was miscommunication between Expedia the hotel and myself. I won’t be using Expedia again
Stayed 3 nights in Apr 2024
Response from Barbara Ramos on 30 Apr 2024
Dear guest.We apologize for the experience you had during your last stay.We just checked the room you were in, thank you for mentioning that to us.Best regards,

10/10 Excellent

Atiqur

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and convenient.
Stayed 1 night in Apr 2024
Response from Barbara Ramos on 29 Apr 2024
Dear guest,we appreciate your kind feedback!

8/10 Good

ryane

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bathtub was filled with this green stuff at the buttom everytime we opend the tap and the tv didn't work after that that it was good
Stayed 3 nights in Apr 2024
Response from Barbara Ramos on 29 Apr 2024
Dear guest.We apologize for this inconvenience.We are updating the water pipes at our hotel and this causes some residues on the pipes.Thank you for your feedback, and we hope if you return at another time we can show the improvements prepared for this property.Best regards,

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024
Response from Barbara Ramos on 16 May 2024
Thank you for your review, Ashley.

10/10 Excellent

GJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Nice clean common areas, breakfast offered good variety, and the rooms were comfy.
Stayed 1 night in Apr 2024
Response from Bar on 22 Apr 2024
Dear guest,Thank you very much for you feedback and we look forward to welcoming you to our hotel again soon.Have a great week.

2/10 Terrible

Ayaan

Disliked: Cleanliness, staff & service, property conditions & facilities
You can smell smoke everywhere The cover was not clear. It was dirty and the food was limited to breakfast and they cleaned up before the time was up overall it was not a good experience. I wouldn’t recommend it to anyone.
Stayed 2 nights in Apr 2024
Response from Barbara Ramos on 22 Apr 2024
Hello Ayaan.Thank you for your feedback.We are now 100% non-smoking and all the rooms are being renovated which will eliminate any lingering odours from previous guests. Regarding our breakfast hours on weekends, we offer food to any guest from 7 am to 10 am, even if you missed breakfast we try to help. So I will talk with our team to ensure this does not happen.We appreciate feedback that will allow us to make improvements and hope you would consider giving us a second chance to provide them with the initial stay they deserved. Have a good week.

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Gagan on 20 Apr 2024
Thank you for taking the time to leave us your feedback. we hope that you will stay with us again in the near future.

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice establishment
Stayed 1 night in Apr 2024
Response from Gagan on 20 Apr 2024
we are delighted to be your chosen hotel in Ottawa and will look forward and will look forward to your next visit. Thank you !

10/10 Excellent

Garret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Would definitely recommend.
Stayed 1 night in Apr 2024
Response from Guest Services Representative on 19 Apr 2024
We're delighted to hear that you enjoyed your experience with us! Thank you for your positive feedback. We look forward to welcoming you back soon!

10/10 Excellent

Cher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Apr 2024
Response from Guest Services Representative on 19 Apr 2024
We appreciate your feedback! Your satisfaction is important to us, and we're glad to know you had a positive experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well kept hotel. Friendly staff. Not the best Holiday inn breakfast and we've had many. Could use an additional meat choice.
Stayed 5 nights in Apr 2024
Response from Gagan on 20 Apr 2024
Thank you for taking the time to leave your feedback. Your comments helps us increase our learning and give us the opportunity to review our standards and level of service. I hope we will have the pleasure of serving you again in the near future.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with a nice snack shack and beautiful rooms with dove hygiene products!
Stayed 1 night in Apr 2024
Response from Guest Services Representative on 19 Apr 2024
Thank you for your glowing review! We're glad you enjoyed our property, snack shack, and Dove hygiene products. We hope to see you again soon!

10/10 Excellent

John

The gentleman who checked me in was very courteous and helpful. I wish I remembered his name but I checked in at 4:30pm.
Stayed 1 night in Apr 2024
Response from Gagan on 20 Apr 2024
Thank you for taking the time to leave us your feedback. we are thrilled that one of our associate was able to exceed your expectations and we do hope that you will stay with us again.

8/10 Good

Carla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hotel inside was clean and well kept but the outside is in kind of sketchy neighborhood and dirty.
Stayed 1 night in Apr 2024
Response from Gagan on 17 Apr 2024
Thank you for your comments regarding our hotel. we appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. we hope to see you again!

8/10 Good

Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The family enjoyed our stay here. Good value and close to lots of food options. The only problem was the pool was out of service. We were able to access the pool at a different hotel, which was fine, but it was a bit of an inconvenience. Otherwise it was a good stay!
Stayed 2 nights in Apr 2024
Response from Santi on 5 Apr 2024
Thank you for taking the time to provide your feedback on your recent stay. I'm glad to hear that you and your family enjoyed the good value and convenient location of our hotel. However, I apologize for the inconvenience caused by the pool being out of service during your visit. We strive to provide a seamless experience for all our guests, and we appreciate you understanding that we were able to offer access to the pool at a nearby hotel. Your feedback is valuable and will help us continue improving our services. We hope you'll give us another opportunity to host you in the future.

6/10 Okay

marowena

Travelled with family
Liked: Cleanliness
Heating and AC unit kept me awake with the noise it generates from turning on and off.
Stayed 2 nights in Mar 2024
Response from Gagan on 2 Apr 2024
Your feedback is important to us. Although we are disappointed to hear that your stay was not to your satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. I hope we will have the pleasure of serving you again in the near future. Thank you for Choosing us!

10/10 Excellent

Evie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room/was very clean and very comfortable. Just a few minutes from everywhere. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Gagan on 2 Apr 2024
Thank you for your generous review. we appreciate your positive feedback as it encourages us to do even better. We are pleased to know that you were able to enjoy our services and look forward to welcoming you back in the near future.

8/10 Good

Venus

Stayed 1 night in Mar 2024
Response from Gagan on 20 Apr 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Shari Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall
Stayed 2 nights in Mar 2024
Response from Gagan on 21 Mar 2024
We are thrilled to hear that we were able to meet your expectations and look forward to have you stay with us again in the near future. Thank You!

6/10 Okay

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at the hotel for 9 nights. Everything at the hotel was good, except that the room was not serviced every day and I had to ask at the desk for it to be cleaned. This happened on 2 occasions.
Stayed 9 nights in Mar 2024
Response from Gagan on 21 Mar 2024
We are delighted to hear that your overall stay was to your satisfaction and we would like to offer our sincere apologies for the inconvenience you experienced due to the room not being serviced on time. We feel the comments such as yours allow us to assess where we have opportunities to make improvements. Again, please accept our sincerest apologies and we hope to have the opportunity to have you stay with us again. Thank You!

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Gagan on 2 Apr 2024
We appreciate you taking the time to leave us your feedback and hope that you will stay with us again. Thank You!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, quiet and lots of good parking. Staff was very friendly and very clean
Stayed 2 nights in Mar 2024
Response from Gagan on 14 Mar 2024
We are always thrilled to hear from our guests that have great experiences with us and this is no exception. We appreciate you choosing our hotel and look forward to have you stay with us again in the near future. Thank You!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value
Stayed 1 night in Mar 2024
Response from Gagan on 14 Mar 2024
Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to leave us your feedback and look for the opportunity to welcome you again.

8/10 Good

Rod

Stayed 4 nights in Mar 2024
Response from Gagan on 30 Mar 2024
Thank you for choosing our hotel for your recent stay. We appreciate your feedback and look forward to welcoming you back.

8/10 Good

Marc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Cheap blackets. Couch bed was horrible. Tv was small
Stayed 1 night in Mar 2024
Response from Gagan on 14 Mar 2024
It is always a disappointment to hear of a guest that was not satisfied with their stay. We appreciate knowing, what issues you experienced so we can take the appropriate steps to correct them. Thank You for sharing your feedback with us and we hope you will consider us again in the near future.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic clean, big rooms. Second time I've stayed there. Nice and clean!
Stayed 1 night in Feb 2024
Response from Gagan on 2 Mar 2024
Thank you for taking the time to review our property. We are glad that we were able to provide you with such a wonderful stay and hope to have you back soon.

10/10 Excellent

MUHEDIN

Stayed 1 night in Feb 2024
Response from Gagan on 21 Mar 2024
Thank you for choosing our hotel for your recent stay. Your feedback is important to us and we look forward to have you stay with us again in the near future.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great full breakfast Staff was very helpful and friendly
Stayed 4 nights in Feb 2024
Response from Gagan on 2 Mar 2024
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again. Thank You

8/10 Good

Tracey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and bery comfortable Staff was friendly and helpful. Only issue i had was I was unable to use the pool in the evening as there were swimming lessons and many men on the deck in their boots and coats watching. Felt uncomfortable.
Stayed 2 nights in Feb 2024
Response from Gagan on 2 Mar 2024
Thank you for leaving your review regarding your recent stay in our hotel. We are thrilled that our associates and facility were able to exceed your expectations. We look forward to welcoming you back in the near future.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel, breakfast is nothing crazy but just ok. The check in was smooth and fast. Room are good
Stayed 2 nights in Feb 2024
Response from Gagan on 1 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely gem of a hotel. Tons of amenities, amazing staff, close to a slew of dining options, shopping, etc. everything is literally a quick Uber ride away! Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Gagan on 1 Mar 2024
Thank you for taking the time to leave us your feedback. We are delighted to hear that you enjoyed your stay with us and will be happy to have you stay with us again.

8/10 Good

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gagan on 1 Mar 2024
we appreciate you taking the time to leave us your feedback and look forward to have you stay with us again in the near future. Thank You!

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from Gagan on 21 Mar 2024
we are very pleased to know that you have enjoyed your stay with us and we hope to see you again in the near future. Thank you for choosing our hotel!

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Gagan on 14 Feb 2024
Thank You for choosing our hotel for your recent stay. we are delighted to see that you have enjoyed our hotel services and we look forward to welcome you back again in the near future.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Gagan on 21 Mar 2024
We appreciate you taking the time to leave us your feedback and look forward to welcome you back in the near future.