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Reviews of Hilton Vacation Club The Cove on Ormond Beach

3 out of 5
Hilton Vacation Club The Cove on Ormond Beach
145 S Atlantic Ave, Ormond Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1004 reviews" "
Rating 8 - Good. 219 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 29 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing, pool area could use upgrade but over all stay was awesome..will definitely return
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach.
Stayed 3 nights in May 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 21 May 2024
Thank you for your review of 5 out of 5 Catherine! We greatly appreciate it. We can't wait to see you back with us again for many more vacations!

10/10 Excellent

Jennifer

Travelled with family
Thoughtful staff when we checked in spur of the moment day before heading back home. Lovely pool and easy access to the beach.
Stayed 1 night in May 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 21 May 2024
Thank you for your lovely review of 5 out of 5 Jennifer! We greatly appreciate it. We loved that you liked the pool and the easy beach access and that our team members made a great impact on your stay with us! We can't wait to see you back with us again for many more vacations!

10/10 Excellent

Jada

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service
Stayed 1 night in May 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 May 2024
Thank you for your review of 5 out of 5 Jada! We greatly appreciate it. We can't wait to see you back with us again in the near future!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is a bit of cosmetic work that needs to be done. Some painting in the rooms and lobby, nothing major, but noticeable.
Stayed 2 nights in May 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 May 2024
Thank you for your review of 5 out of 5 Catherine! We greatly appreciate it. We can't wait to see you back with us again in the near future!

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented this room through Expedia. The ad was for a corner room facing southward down the beach. The room we got was at the back near the main road on a parking lot. Very unsatisfactory.
Stayed 4 nights in Apr 2024
Response from Jomarie Villanueva Pérez - Guest Service Manager on 10 May 2024
Thank you for your review Ron! We greatly appreciate it. Our deepest apologies for the add information, we will make sure that our Expedia Partners update their website with the correct information. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again soon!

10/10 Excellent

Judy, Hilliard

Liked: Property conditions & facilities
Very nice and well maintained
Stayed 4 nights in May 2024
Response from Jomarie Villanueva Pérez - Guest Service Manager on 10 May 2024
Thank you for your review of 5 out of 5 Judy! We greatly appreciate it. We can't wait to see you back with us again in the near future!

8/10 Good

Enyi

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Jomarie Villanueva Pérez - Guest Service Manager on 10 May 2024
Thank you for your review Enyi! We greatly appreciate it. We hope to see you back with us again in the near future!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lazy river was nice. On the beach.
Stayed 2 nights in May 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 5 May 2024
Thank you for your review Anne! We greatly appreciate it. We can't wait to see you back with us again in the near future!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. We loved the pool with the lazy river. The room was bigger than expected. Everything was fairly new. And the staff was wonderful. I only really had two complaints. One was the air conditioner kept popping up to 85° so you had to constantly put it down which was annoying in the middle of the night. Also, the vending machines on the property were always broken. We couldn’t get anything to snack on unless we got in the car and drove somewhere.
Stayed 13 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 2 May 2024
Thank you for your review Lisa! We greatly appreciate it. Our deepest apologies for the A/C and vending machines not working properly. We will take your comments into consideration as we make improvements in the near future. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again soon!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 2 May 2024
Thank you for your review Marcus! We greatly appreciate it. We can't wait to see you back with us again on your home away from home!

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be bringing my family back here again everything was great
Stayed 4 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 2 May 2024
Thank you for your great review James! We greatly appreciate it. We are glad that you are bringing your family back again! We can't wait to see you back with us again on your home away from home!

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at The Cove several times in the past and have come to expect their level of service. The staff is consistently top notch. I always feel welcomed and appreciated. The suites are updated, clean, well maintained, and stocked with all the things one could need. I love spending time here!
Stayed 2 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Apr 2024
Thank you for your top notch review Eunice! We greatly appreciate it. We are glad that you feel welcomed and appreciated! We can't wait to see you back with us again on your home away from home!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Pool awesome for young kids
Stayed 3 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Apr 2024
Thank you for your awesome review Mary! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Guylaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected. Our room was fully renovated. It was the nicest kitchen we could have. Loved the Crabtree and Evelyn products. A special thanks to Charles and Matt for their excellent service at the beach. We would go back anytime.
Stayed 13 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 28 Apr 2024
Thank you for your amazing review of 5 out of 5 Guylaine! We greatly appreciate it. We are glad that your stay was better than expected and that Charles and Matt provided an excellent service! We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room, great view of the beach and pool area was amazing !
Stayed 1 night in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 24 Apr 2024
Thank you for your great review Candace! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

6/10 Okay

Ted

Travelled with family
Liked: Staff & service
Great Staff & View!
Stayed 3 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 20 Apr 2024
Thank you for your great review Ted! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely kind, the rooms are impeccable and the property very clean. Would definitely come back!
Stayed 1 night in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 Apr 2024
Thank you for your great review of 5 out of 5 Susan! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 Apr 2024
Thank you for your great review of 5 out of 5 Jeannie! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Janice, Fall River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Staff was excellent and the hotel was extremely clean. We will be back.
Stayed 2 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 9 Apr 2024
Thank you for your great review of 5 out of 5 Janice! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been staying here before it became a Hilton property.. but Hilton brought it up several notches. Guest service was top notch. Property is clean and well maintained. It feels secure enough to let our children walk the short distance between the two building unsupervised (building independence and confidence. Amenities inside each room is sufficient. Will definitely come back.
Stayed 6 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Apr 2024
Thank you for your wonderful review of 5 out of 5 Paul! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. I love all the new updates since Hilton has taken over this property customer service was spot on. We could ask for anything via text and got an immediate response. The property was very family, friendly, quiet, and safe. We will definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Apr 2024
Thank you for your wonderful review of 5 out of 5 Rachel! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 5 Apr 2024
Thank you for your excellent review of 5 out of 5 Cindy! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Apr 2024
Thank you for your excellent review of 5 out of 5 Iris! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and staff was friendly
Stayed 4 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Apr 2024
Thank you for your great review of 5 out of 5 Joyce! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

4/10 Poor

michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We thought we were booking a hotel. It was a condo with no daily service and it had an early checkout of 10 a.m. No dining facilities. Not a place for those who wish the amenities of a hotel The tv guide was terrible It just showed numbers - not name of station. Front desk brought us a paper that listed in numeric order the stations they had so you had to go thru all of them on paper to find what you wanted -- not an alpha list.
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Mar 2024
Thank you for your review Michael! We greatly appreciate it. Our deepest apologies for not having daily housekeeping cleaning, restaurant, or better tv guides. We will take your comments into consideration as we make improvements in the near future. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again soon!

10/10 Excellent

Susane

Travelled with family
The connivence of home
Stayed 4 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Mar 2024
Thank you for your wonderful review of 5 out of 5 Susane! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Mar 2024
Thank you for your great review of 5 out of 5 Scott! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Tracey

Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 13 Apr 2024
Thank you for your great review of 5 out of 5 Tracey! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Michael, Papillion

Liked: Cleanliness, amenities, property conditions & facilities
Staff wonderful Matt was awesy
Stayed 4 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 24 Mar 2024
Thank you for your wonderful review of 5 out of 5 Michael! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Janan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review of 5 out of 5 Janan! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 19 Mar 2024
Thank you for your review of 5 out of 5 Frank! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review Dennis! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently renovated and comfortable. Staff were great.
Stayed 5 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 Mar 2024
Thank you for your wonderful review of 5 stars Scott! We greatly appreciate it. We love that you liked the recently renovated and comfortable units and our great staff! We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for bike week and they were prepared with plenty of bike parking but didn't allow bike trailers which caused some problems
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 10 Mar 2024
Thank you for your wonderful review of 5 stars Alfred! We greatly appreciate it. We love that you liked the parking space provided for bikes. Our deepest apologies for not providing space for trailers. We hope to see you back with us again in the near future!

10/10 Excellent

Jennifer

Stayed 5 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Mar 2024
Thank you for your great review of 5 out of 5 Jennifer! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, the staff was very friendly and helpful. The view and amenities on the property are amazing. We will be booking here again in the future.
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your wonderful review of 5 stars Angelina! We greatly appreciate it. We love that you liked the the view, amenities, and our friendly staff. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a view of the ocean. Very clean. Staff was great. 100 percent very pleased.
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your beautiful review of 5 stars Ralph! We greatly appreciate it. We love that you liked the the view of the ocean, cleanliness of the rooms, and our great staff. We love that you were 100% pleased with your stay. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Tony! We greatly appreciate it. We love that you liked the cleanliness of the resort. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Gary! We greatly appreciate it. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! No complaints.
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Wendy! We greatly appreciate it. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

mark, New Fairfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property , very friendly staff room was very cleane , beds comfortable, great location, quiet, had a great experience
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Mar 2024
Thank you for your great review of 5 stars Mark! We greatly appreciate it. We love that you loved the properties comfort, location, quiet, cleanliness and our friendly staff! We can't wait to see you back with us for many more vacations!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
All rooms have an ocean view, with lots of balconies.
Stayed 2 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Mar 2024
Thank you for your great review of 5 stars Karen! We greatly appreciate it. We love that you loved all units having a partial ocean view through the balconies! We can't wait to see you back with us for many more vacations!

8/10 Good

Terri

Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review Terri! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I'm a smoker, be nice to be able to smoke on balconies, but I understand why you can't, no big deal to go downstairs
Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 1 Mar 2024
Thank you for your great review of 5 stars Steve! We greatly appreciate it. Our deepest apologies for not having more smoking options. We can't wait to see you back with us for many more vacations!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This condo was worth every penny. I would stay there again. Hilton did an excellent job purchasing this property. I will gladly stay at this property again.
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your excellent review of 5 stars Steven! We greatly appreciate it. We love that the resort is worth every penny for you. We can't wait to see you back with us for many more vacations!

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best accommodations in Daytona Beach
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 23 Feb 2024
Thank you for your great review of 5 stars Steven! We greatly appreciate it. We love that you consider your stay with us as one of the best accommodations in Daytona Beach / Ormond Beach. We can't wait to see you back with us for many more vacations!

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 18 Feb 2024
Thank you for your great review of 10 out of 10 Jackie! We greatly appreciate it. We can't wait to see you back with us for many more vacations!

10/10 Excellent

Jeffery

Travelled with group
Great resort
Absolutely loved the resort. The room was clean & spacious. Very quiet and great amenities. We would definitely recommend this property to families or couples.
Stayed 5 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 17 Feb 2024
Thank you for your great review of 10 out of 10 Jeffrey! We greatly appreciate it. We can't wait to see you back with us for many more vacations!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall our stay was great! The property has been remodeled and rooms clean and comfortable. Our showerhead needed replaced and we ran out of hot water quickly but otherwise everyone was very accommodating- especially the pool attendant! Would go back.
Stayed 6 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 16 Feb 2024
Thank you for your great review Pierre! We greatly appreciate it. Our deepest apologies about the showerhead and hot water. We will be addressing these issues immediately. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again in the near future!