2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hilton Vacation Club Aqua Sol Orlando West

3.5 out of 5
Hilton Vacation Club Aqua Sol Orlando West
17777 Bali Blvd, Winter Garden, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2080 out of 3528 reviews" "
Rating 8 - Good. 784 out of 3528 reviews" "
Rating 6 - Okay. 299 out of 3528 reviews" "
Rating 4 - Poor. 181 out of 3528 reviews" "
Rating 2 - Terrible. 184 out of 3528 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfy and friendly staff
Stayed 4 nights in Mar 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey,Best regards.

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with two children (11 and 8 years old). I was nervous from some of the reviews, but we had a wonderful stay! Our room was a one bedroom and our kids slept on the pull-out couch. Our first day we needed sheets and blankets for the pull-out couch so we told the front desk. Someone brought it to our room within an hour. Another day we needed more shampoo. I texted them and someone came within 15 mins. This place worked out great for us and most of the time were out doing things in FL. Disney and others were close enough, not a terrible drive! The pools were great! My kids loved the water park but also loved the single pools. We did take the boats out one of the days and had fun! They had some construction going on so coming in was a little annoying but not the end of the world. When we came, they did ask us about a timeshare at check-in, we said no thanks and they never asked us again. Place was clean, staff was nice. We would stay here again if coming back to the area.
Stayed 6 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey. We are so glad that you enjoyed the property.Best regards.

8/10 Good

Sade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funny clean enviroment
Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Briana

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It’s was nice didn’t have a upgrade room at first but something happened to my building so they upgrade my room it was a complete difference
Stayed 7 nights in May 2024
Response from Yasmine Warszavky Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very nice. We enjoyed the water park
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

4/10 Poor

troy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Security at the property is super rude. K ok’ing people out of the pool 15 min early in a very unprofessional way. Not enough pool for number of guests so it was always packed. Entry security was lazy and rude.
Stayed 5 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

8/10 Good

Stephanie

Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, amenities
Everyone was so helpful and nice. Love the security. And the safety of the property
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Jennely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked on to see how things are going. And also asked if we needed anything via phone calls and text. It was an amazing visit we will be back.
Stayed 6 nights in May 2024
Response from Yasmine W-Span on 12 May 2024
Greetings,Thank you for choosing Aqua Sol and we hope to see you and your family in the future.Best regards,

10/10 Excellent

Laura

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , we love it .
Stayed 3 nights in May 2024
Response from Yasmine W-Span on 10 May 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark was great and live the text updated throughout the day.
Stayed 4 nights in Apr 2024
Response from Yasmine W-Span on 10 May 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

KONSTANDINOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the different pools and activities available.
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on 9 May 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

8/10 Good

alison

Travelled with family
I’ll be honest I was very skeptical to stay here, but the entire experience exceeded my expectations. The staff was amazing. The room was great. The amenities were perfect for the kids. Highly recommend!
Stayed 5 nights in May 2024
Response from Yasmine W-Span on 8 May 2024
Greetings,Thank you for choosing Aqua Sol Resort. Regards.

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious easy with connecting rooms.
Stayed 2 nights in May 2024
Response from Yasmine W.S. on 7 May 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Rosemarie

Travelled with family and small children
Liked: Cleanliness, staff & service
We loved our room with the kitchenette and the water park was amazing.
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on 7 May 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Meilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2024
Response from Yasmine W.S. on 7 May 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed at. Rude staff, musty smell in rooms. The list goes on.
Stayed 7 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Makia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 EXCELLENT PROPERTY!!! Family & Kid Friendly!! Will most definitely be back!
Stayed 3 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Nankishore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Mar 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Charlotte

Stayed 6 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I stayed 4 nights and every night I had to get a new set of keys! As a single mom traveling with 3 kids, getting back late after Disney/SeaWorld and a beach day to our condo keys not working was very frustrating!! The first night they sent security, which took over 20 minutes. My kids and I were waiting in the dark and needing to use the bathroom. I went to the front desk the following morning and was told it wouldn't be an issue again. They lied to me and had no care in the world. They texted me everyday, bugged me about a timeshare and yet failed to mention I would again need a new set of keys. I would of been more than happy to stop by the front desk in the morning and pick up keys as we had to drive by it to get to our condo. I talked to several other guests, one family only had to get one new set of keys and another family waited 2 days for their toilet to be fixed or moved to another room. The location is under construction. Terrible customer service! They do not care.
Stayed 4 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is great for kids and adults. Beautiful walking around property anytime day or night. Feels very safe n very clean. We will return for sure. Love this resort
Stayed 7 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities
We’ve been there before when it was called Liki Tiki, did not have any issues however, this time with the name change it was horrible from start to end. Upon arrival we showed up there early due to our flight. They stated a room was not available and would let us know so we waited in their lobby. After about 4 hours of waiting we were told they were going to give us another room which we were grateful. The room they gave us was an empty building so why we waited so long was mind boggling but then we walk into our room and it was outdated and our vein was of the power lines “beautiful “. On the second day we were notified of the key cards needing to be changed so we went to the lobby get new key cards and head to our room where the key cards don’t work. Called the office they stated would send security which we waited for about an hour, finally security comes opens the door and stated they would have it fixed. So not to waist the whole day we leave to go get some essentials and upon arrival back to our room to our surprise the key cards are still not working. Head back to the lobby area where we find the very helpful security guard was told “ did the office call you” no they did not. They were supposed to call us to let us know that we had to change rooms at 7 pm mind you. We wasted a whole day doing nothing but stressing and then had to move all of our unpacked items. We call the office to complain about this however, no resolution was given to us. Just a horrible experience.
Stayed 5 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Gina R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Punkin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Lake
Stayed 3 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

6/10 Okay

Judith, Lyndhurst

Travelled with family and small children
The rooms were large and came equipped with everything needed for cooking. There’s a door separating two rooms and you can hear everything. The first night was spent listening to a baby crying until 3 am and then loud nursery music playing until nearly lunch time. The next day sounded like a a disabled person moved into that room. We spent 3 nights and no one came by to clean, offer towels, collect trash, etc.
Stayed 3 nights in Feb 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Luvetro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The sliding doors wouldn't lock. Yes they installed a temporary hooking lock that attached to the frame and the door however I stayed there by myself with with a 4 year old and didn't feel truly safe. We only stayed for a night so it wasn't a big deal to me however if would have stayed longer I would have requested a different room so to this. I understand that they are still renovating however you should always make sure that all doors lock properly without having to MacGyver it. Otherwise it was great, I will be returning for another one night escape with my child :)
Stayed 1 night in Apr 2024
Response from AR on 6 May 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
I've been visiting this property for more than 4 years and have always been happy...this visit with the waterpark area was a little disappointing....having to sign out pool towels was ridiculous. We had 6 in our group and we were only allowed 4 towels....Really? Miss the Liki Tiki!!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

yamilka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a nice experience.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool areas and different activities that were offered such as tennis, basketball and bicycling.
Stayed 3 nights in Apr 2024

2/10 Terrible

Ruth

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed in what this property has become! 1 restaurant which is an ourside bar. Food sucks! Co struction all around the property and the rude security suck! The room was dirty and very broken down. Our sliding door barely allowed us to open it to get out onto the patio. Tried the paddle boat o. The property and that water is so disdusting wuth garbage all in and around the water. The fountains shooting up dirty water back at you. Never again!
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time for the weekend we visited, it was my nephew 3rd birthday and we enjoyed every moment. The room was clean and new, the pool area and all amenities were great for the kids, we had a really good time. Totally recommend it
Stayed 2 nights in Apr 2024
Response from Yasmine W.S. on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

6/10 Okay

Karima

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Justin, Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid and adult friendly with resort amenities. Resort staff very friendly.
Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nichole

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
So we have stayed at this resort several times in the past. At least twice a year. Every time we have stayed, it was amazing. This past trip, not so much. We were staying for only 2 nights. Our first night we checked in, room wasn't ready as we were there an hour early. No problem. We went to Disney springs. Got back to the hotel around 730. Got info the room, not 5 mins after getting there we had a knock on the door informing us that our door lock was broken and it had to be fixed. Ok no problem. Was then informed that either me or my husband had to STAY in the room while they fixed it or they couldn't fix it. Took them 2 hours to fix. After both bars on the property were closed, all but 1 pool was closed. We weren't able to do anything that first night. On our anniversary. Oh! The kicker? They KNEW the door was broken after the previous guest reported it. But WAITED until we were IN THE ROOM to fix it. Tried to call the desk to make a complaint, in room phone didn't work. Texted the resort about it. No response. I was not expecting a full refund but at least a refund for the first night resort fee as we weren't able to leave the room! Nope. Nothing. Just an "I'm so sorry." From the manager. Going to think twice before staying there again
Stayed 2 nights in Apr 2024
Response from Yasmine Warszavsky-Span on 15 May 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey. I am sorry to hear about your experience. If you return, please ask for me and I will try my best to make your stay a great one.Best regards.

6/10 Okay

Rebecca

Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on 29 Apr 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Holly

Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on 27 Apr 2024
Hello Holy, we appreciate your feedback. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you home in a near future.

10/10 Excellent

Mariya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 🙂
Stayed 4 nights in Apr 2024
Response from Mrs. Rodriguez on 26 Apr 2024
Hello Mariya, thank you for vacationing with us it was a pleasure to have you. We are happy to know that you enjoyed your stay. Hope to serve you again. Regards Aqua Sol Hilton Vacation Club.

10/10 Excellent

Kfir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the whole family very nice service, great pools and water park. We loved it and will definitely come back
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

8/10 Good

Shawnice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property, great for a family with kids.
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent. We traveled with our Kids & Grandkids. The rooms were completely renovated and modern. The pool area and property was ideal for our grandkids (4 & 1). Will return.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on 1 May 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
We loved out stay
Stayed 1 night in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Krisztina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with kids!
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

10/10 Excellent

VERLENCIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Feels like you’re at home.
Stayed 2 nights in Apr 2024
Response from Yasmine Warszavsky-Span on 22 Apr 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

8/10 Good

Allan

Liked: Cleanliness, staff & service
My family stay for 4 nights,
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yasmine W-S on 25 Apr 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.